Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 116 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home welcomes new residents.

Millfield is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored care for veterans.

They work to create detailed digital care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Phillips-Matthews

Local Authority / Social Services

Admission Criteria

  • Please contact Millfield directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millfield.

Parking

  • Onsite parking is available, including disabled spaces.

Millfield Reviews (116)

Total of 116, showing 101-116
9.9

Millfield has a Review Score of 9.9 (9.923) out of 10, based on 42 reviews in the last 2 years. Over all time Millfield has 116 reviews.

Overall Experience

  • 111
  • 5
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Date Published

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Review from Diane F (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Millfield since the end of April and we have been really happy with her care and the kindness of all the staff. It was her 91st Birthday last week and we were thrilled and so was my mum that all the staff made her day very special. We spent the say with her having a lovely lunch all
the staff came with a cake and candles and a present they sang happy birthday to her.
After lunch, they had organised and entertainer which mum and the other residents really enjoyed and so did we.
They all had a sing song and sang happy birthday to her. A perfect day with many thanks to all the staff they were wonderful.

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Review from A H (Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a warm welcome and given a very pleasant light and clean room. The staff were very friendly, introduced themselves and nothing was too much trouble. My only disappointment was the length of time taken to answer the "buzzer" in my room, on the rare occasions I needed to use it. The bed was
changed weekly but I did not see anyone 'clean' (hoover/dust) my room. Perhaps I was expected to do this myself.

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Review from Morag S (Daughter of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely happy at Millfield. All the staff are very friendly and cannot do enough for you. There are activities all the time if you wish to join in. The food has improved a lot since she arrived and if she doesn't want what's on the menu they are always happy to find something she prefers.
It is bright and clean and with a good sized room. With all the various living rooms - there is always a room to suit her mood. I would highly recommend it.

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Review from Jilly L (Daughter of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident of Millfield for about 9 years.
She has never received anything but the absolute best of care. The staff (many of whom have been at Millfield for the duration of my mother's stay) are unbelievably kind and considerate. They have not only cared for my mother with
respect and attention to personal detail but also for me in the times that my mother's ever increasing dementia has been hard to accept. I would certainly now consider some of them to be my friends.
I would not hesitate to recommend this wonderful care home to anyone.

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Review from Ruth H (Daughter of Resident) published on 2 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has now been in the care home for 4 months. On initially going in, she would not join in any activities and stayed in her room other than for meals. The staff continued asking and supporting her to join in and she is now a different person, joining in all the activities and enjoying herself. Relatives
have commented that she is much brighter and chattier now than she has been in a long time.
The food is good and fresh and all the staff I have met are happy, chatty and respectful.

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Review from Edna K (Daughter of Resident) published on 4 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my mother is being well cared for at Millfield. She is treated with respect at all times by staff who are friendly, patient and dedicated to the well-being of their residents. There is always a welcome and friendly greeting for anyone who visits.
The food is praised by all - there is always
a good choice of appetising meals on the menu. The food is well prepared and presented.
Entertainments, outings or activities are part of the schedule which make a welcome change for those able and desiring to participate.
Millfield is a lovely place with a homely atmosphere and it gives my brother and me peace of mind to know that my mother, independent well into her 90s and unwilling to leave her home, is happy, comfortable and contented (her words) there.

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Review from John P (Nephew of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield continues to provide exemplary standards of care. The same high standards I have witnessed for more than 6 years. Without a doubt, my aunt would have gone into a sharp decline without the high degree of formal attention and affection given to her in this care home.

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Review from G H (Sister of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and her husband are receiving excellent care and attention by a friendly staff. Not sure whether this happens - but could all activities be announced at meal times to draw attention to what's on? I know there are notices but p[eople in wheelchairs can't always see them. It's good to have activities
and important to be encouraged to take part.

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Review from Chris B (Son of Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield continues to provide excellent care in a happy and caring home.

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Review from Sue C (Daughter of Resident) published on 13 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a short respite stay with the view to staying but regretfully it did not work out for her. The staff were very friendly and helpful and tried very hard to make her comfortable. If circumstances change I would certainly consider trying the service again.

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Review from Peter T (Nephew of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of this home from when my mother spent 2 and a half years there and was delighted that they could take my aunty for respite.
The facilities are second to none, tip top condition, smart and clean. The staff are outstanding and go out of their way to make the residents and visitors
part of their community. Time of day and smiles all round every time you visit - excellent!

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Review from Sue P (Daughter of Resident) published on 29 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing Millfield we felt that it was the right place for our mum. Having waited for a vacancy, we have not been disappointed.
Mum has been treated with respect and had her dignity restored, she is much more engaged and is actually enjoying her days, rather than waiting for them to pass. The
staff are without doubt very caring and respectful and have met needs mum didn't realise she had. In the short time we have been here I have observed many wonderful interactions between staff and residents, who are treated as adults. This is a care home that should be a model to all others.

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Review from Stuart B (Son of Resident) published on 10 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially found Millfield online plus we had a recommendation from a friend. We could not be happier with the facility and how they take care of our mother. The management and staff do a wonderful job and the rooms and public areas are clean and maintained to a very high standard. We would highly
recommend Millfield to anyone without reservation.

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Review from Patricia H (Sister of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has Alzheimers and the staff have dealt with her in a very caring and understanding way. They have infinite patience with her. I feel that she is safe, secure and very well cared for.

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Review from S F (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot recommend this home highly enough A*. All residents treated as individuals and people. The staff really do care and not only care they respect all the residents. They cannot do enough and not only for the residents but also for the family and visitors- if only all care homes were like this one.

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Review from Jack H (Son of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is exceedingly clean and it is noticeable that there are no bad odours that sometimes hits you as you enter other care homes. The entire environment is clean, tidy and welcoming. The staff are really friendly and obviously love the work they do in the day to day care of the residents. At meal
times there are choices and even if my mum doesn't like what is on offer on the standard menu she is offered an alternative. There is no "take it or leave it" attitude. The staff are a joy and I know mum is being cared fro in the best care home.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Millfield is calculated as follows: ( (463 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 496 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millfield is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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