Millfield

Huddersfield Road, Waterhead, Oldham OL4 3NN
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9.9 116 Reviews
  • Millfield, Oldham
Millfield, located in Oldham and operated by Anchor, is a care home providing residential and dementia care. The home welcomes new residents.

Millfield is proud to have achieved Veteran Friendly Framework (VFF) accreditation to provide tailored care for veterans.

They work to create detailed digital care plans to ensure each individual’s health and care needs are met. Care staff received ongoing training to ensure the care provided is tailored to each individual.

Staff are dedicated to high-quality care, which includes a variety of activities and trips for the benefit of residents.

The home works hard to get to know people, build relationships and ensure all aspects of the service are at the highest level.

Food is an important part of life at Millfield, where the kitchen staff provide fresh, nutritious food and cater to residents' tastes and dietary requirements.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Our colleagues at Millfield will be happy to answer any questions you have regarding our fees and what is included.

These prices are only a guideline, please contact Millfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Kelly Phillips-Matthews

Local Authority / Social Services

Admission Criteria

  • Please contact Millfield directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1992

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Millfield.

Parking

  • Onsite parking is available, including disabled spaces.

Millfield Reviews (116)

Total of 116, showing 21-40
9.9

Millfield has a Review Score of 9.9 (9.923) out of 10, based on 42 reviews in the last 2 years. Over all time Millfield has 116 reviews.

Overall Experience

  • 111
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Review from Catherine B (Niece of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my auntie has been at Millfield, although we live a long way away, I feel able to keep in touch thanks to the kindness of the staff at the home.
I regularly send emails with family photographs, which are printed off promptly by the manageress in large font so they can be read. My auntie has also
been given a folder to keep her letters and photos in.
The regular newsletters clearly illustrate the many ways in which staff provide a varied and stimulating programme of events to suit the wide range of people who live at Millfield, and these provide a starting point for telephone conversations.
I am too far away to visit regularly but when I have been to the home, I have felt warmly welcomed and was given the opportunity to join a table for lunch, ensuring that I was able to spend more time together with my aunt. Her room is warm, clean and comfortable with staff popping in regularly to check if anything is needed.
Moving to Millfield Waterhead was a good choice.

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Review from M B (Daughter-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at the home for several months now and continues to really enjoy everything about it.
We are always pleased with the carers' attention to detail and as the festive season has progressed, this has been even more evident from them and all of the staff.
Entertainment,
fun from within the home and also provided by visiting schools and entertainers have been brilliant. The meals and standard of catering are always first class and the staff have excelled when providing festive party food.
Well done to everyone at Millfield!

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Review from Susan N (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the beginning of December, my mum celebrated her 102nd birthday at Millfield, which has been her home for the past two years, and with the help of the lovely staff, I was able to organise a special concert for her and the other residents. Everyone was singing along to old familiar songs and Mum
was especially thrilled to hear all her favourites. We toasted Mum's health with a glass of Prosecco and the staff brought in a beautiful birthday cake whilst we all sang Happy Birthday. Mum has made good friends at Millfield and feels very content. She is constantly singing the praises of all the staff who are caring and compassionate. I am so glad that we found this lovely residential home at just the right time.

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Review from C A (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Millfield in January 2024 for interim care following discharge from hospital after an accident. She stayed until the end of October, following which she returned home. As a family, we were very happy with the level of care Mum received whilst in Millfield. The staff are lovely and very
caring. I wouldn't hesitate to recommend them.

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Review from Julie S (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's time at Millfield was sadly all too short. However, she loved every minute of her 10 months. From day one the staff showed her so much love and respect. Their personal approach and attention to detail made her feel safe, valued and cared for. The wide variety of activities kept her engaged
all week and it was lovely to see her grow in confidence and easily make friends. Millfield became her home and family was always made welcome. I was always able to get answers to any questions I had. Outside health staff were an integral part of her care and this was willingly facilitated by staff. The meals were varied and beautifully prepared by the staff who were happy to spend time chatting to Mum. My mum was made to feel like someone who really mattered to them. In turn, I felt happy that she was safe and more importantly happy. Millfield was a brilliant choice for her.

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Review from Dianne M (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only had from November 2023 to August 2024 in Millfield a short time in which she was made to feel so welcome by the lovely staff and residents.
She was clearly valued and enjoyed activities, company and delicious food. So much to join in with she reinvented herself.
She felt safe and secure,
it became her home.
The staff at Millfield showed so much love and compassion for our Mum in the last few weeks of her life.
As her family, we were taken care of as well.
So many generous, thoughtful members of staff in all the departments.
Thank you so much.

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Review from Joanne A (Niece of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty came to live at Millfield 3 years ago. I knew from the first day I made the right choice. All the staff are friendly, approachable, and very friendly nothing is too much trouble. The food is lovely and the cook was amazing even catering for my very fussy aunty. As my aunty's life was coming
to the end her wishes were to stay at Millfield and to be cared for by the staff. All staff went above and beyond even sitting with her while I couldn't be there. I know how busy the staff are and I will be forever grateful for this. I would definitely recommend Millfield for your loved one. You will not be disappointed.

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Review from Michael W (Son of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited many settings when choosing residential care, Millfield shone through. From our initial visit through to Dad's last days, the care, understanding and compassion of all staff has been exemplary.
Millfield was most definitely home first and foremost. Dad was quick to settle with the support
of the Millfield family. The residents and staff became his friends. He enjoyed the activities with staff going above and beyond to ensure he was happy and engaged.
As Dad reached the end of his time at Millfield, the staff were proactive in supporting Dad and his family. It was very important for us that Dad was able to be cared for at Millfield with the team going above and beyond to bring in nurses and GP to support him.
Would recommend it highly.

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Review from Anthony N (Cousin of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin is happy in general. Access to see her is easily available. The staff are helpful and courteous. The rooms are clean and tidy.

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Review from CARL P (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Millfield after a difficult few months in hospital and obviously as a family we were worried as this was all new to us and Mum. The staff made us feel extremely welcome and talked through all aspects of the care they offer and put our minds at rest that mum was in the best hands. The
home is lovely and well kept and all the staff we have met are all amazing caring people. We are so glad she has found a place she feels happy and safe in. I genuinely believe the care of the residents is paramount to the staff at Millfield and it shows. I do not believe we could have made a better choice.

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Review from Yvonne F (Niece of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt entered Millfield after previously trying another care home on respite care which she didn’t find to her liking. My aunt is very particular and her diet is also. From the start, Millfield staff were very understanding of her dietary requirements and the two head cooks would discuss with her
the day's menu and what they could do to alter it to my aunt's needs. I have found that all the staff I have come into contact with have been lovely and very engaging with the residents and visitors alike.
Initially, the care was for respite with a view to permanent residency and I feel my aunt is very close to making that decision. When she first moved in she was in a room facing the car park and was offered one facing the gardens which is what she originally wanted, however, she now realises that she misses the friends and wants to return. Thank you to the manager for your patience & another member of staff for printing our emails in large font for her to read. Keep up the good work.

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Review from L S (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Millfield 3 years ago. We have been very happy with the care she has received in that time. Mum doesn't always join in the activities but there are plenty on offer on a daily basis for all to participate in should they so wish. Some sessions that have taken place recently included a visit
from two local choirs. The Saturday visit from the choir I was present at with Mum and noted just how well attended it was. It was a pleasure to watch. They encouraged residents participation at the end of their performance and everyone appeared to have joined in very enthusiastically. It came to light that one of the singers had a parent who was once a resident of Millfield. They have continued to volunteer and share their joy of singing. It certainly brightened up the residents' afternoon! I heard them still chatting about it and complimenting the singers as I was leaving!

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Review from Scott W (Son of Resident) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum resided at Millfield for 16 months before sadly passing away from vascular dementia in March 2024. She was so happy in her time there and was treated as part of 'The Millfield family'. Every member of staff makes a difference and goes above and beyond. The meals service is second to none with
varying menus daily offering something for everybody. The building is perfectly clean, safe and the rooms are bright and airy. If you are considering Millfield then please don't hesitate as you most certainly will not be disappointed.

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Review from Anne E (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living over 200 miles away from Millfield I am extremely grateful that the staff always offer to help me connect with my mum via a video link. It is so reassuring to me and my family to know that Mum is being cared for in a considerate, supportive and friendly environment not only are the staff helpful
nothing seems too much trouble. As my mum has difficulty in remembering letters and gifts I have sent it is so good to see that mum has received them and is enjoying the gifts and photos of me, her grandchildren and great-grandson. Mum also tells me that the staff or “girls” as she calls them are really lovely, that she couldn’t praise them enough and she has enjoyed the food so much that she has put on weight.
I am hoping to visit again in April (my last visit was in December just after Mum moved to Millfield) and I know that I will be greeted with professionalism and the utmost kindness. Thank you.

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Review from P S (Son of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to live at Millfield Care Home in early January 2024. When my wife and I first visited to look to find a place for her we were pleasantly surprised by how warm and homely everything was, we didn't have to make an appointment to go we just turned up and it was really lovely all the staff
were so helpful and all had time to say hello. The residents also looked very happy, which was so important to us. My mother has a beautiful room overlooking the garden and it is always lovely and clean and fresh. She also tells us how good the meals are, So a big thank you to all the staff. It has been such a big weight off our shoulders knowing that she's happy and cared for.

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Review from Kath S (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident of Millfield for three years from October 2020. Sadly she passed away in October 2023 at Millfield. She had been discharged from hospital under palliative care about two weeks beforehand. The care she received from the staff was marvellous, they were so kind and caring.
Also the support they gave us as a family whilst we were by her bedside was lovely. There was specialist care from nurses and other outside bodies which was arranged by the team from the home. So my mum passed away peacefully and in no pain. As Mum had been a resident there for three years I can confirm we have been so happy with my mum's care, it is a lovely home, but what makes it special are the staff who go above and beyond, and myself and all our family are so grateful to them all.

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Review from Pat B (Sister of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was warmly welcomed into Millfield Care Home in July 2023. Initially, she was slightly hesitant to adapt to her new home.
Thanks to the wonderful encouragement and support of all the staff she soon settled in.
The change in her was unbelievable she took part in all activities, whilst encouraging
other residents to do the same. Her social life certainly improved thanks to the wonderful staff.
Myself and my family have always been made very welcome by the staff.
Unfortunately, my sister passed away in November 2023. I cannot thank everyone enough for all the care, love and support that they give, not only to my sister but also to myself as well in her final weeks.
In my opinion, Millfield is certainly the best care home in Oldham and I would encourage anyone to consider Millfield to provide care and support for their loved ones.

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Review from A J (Sister-in-law of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millfield is the best care home in the Oldham area.
The staff are professional and very friendly.
The resident's rooms are spacious, clean and homely
The food is cooked on the premises and looks amazing.
The residents are entertained daily.
I would absolutely have no problem recommending Millfield
to anyone looking for a home for their loved ones.

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Review from Jessica S (Friend of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very clean.
Staff are friendly and welcoming.
Meals are nice.
Lots of activities to do.

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Review from A S (Relative of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative recently celebrated her 100th birthday. Millfield staff were alongside us, during the preparation for this momentous occasion, and on the day. They could not have done more to ensure my relative had a birthday to remember, tailor-making the whole day according to her wishes.
I live a long
way away and so to have the support of Millfield staff, in caring for my loved one, is invaluable. This care and support is in the ordinary and everyday times, as well as on the big occasions, and this is what makes Millfield such a special place.

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Current Review Score: 9.9 (9.923)

Overview of Review Score

The Review Score of 9.9 (9.923) out of 10 for Millfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Millfield is calculated as follows: ( (463 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 496 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millfield is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (16)

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