Beechfield Lodge

Very happy with excellent care provided to Mum. All staff, from receptionist onwards are warm, friendly & caring.

I am very happy with the care Mum recieves and I know she is in a safe and caring home.

I come to visit my sister regularly, the staff here are always nice and helpful. I feel very relaxed when I come and always see a friendly face especially the member of staff who is on the reception.

We have had several meetings with the manager along with the Safeguarding team at local council. You state matters were fully investigated but your lack of transparency is apparent. Beechfield lodge has been reported to the CQC following the safeguarding meeting. Statement were referred to but were not the same as the statements provided by your legal and governance team. You didn't investigate mum being locked in her room because at the meeting you confirmed that you were unaware your staff were locking mum in. You state matters were fully investigated In relation to your failure to provide adequate personal care I have an email from management confirming you and your team had failed ( following your investigation) admitting you had failed mum.in fact without our own investigation and subsequent meeting residents (including mum) would have missed vital medication. We can corroborate all our dealings with Beechfield.

Previously, after a year there her dentist felt her teeth hadn't been brushed since being a resident. Due to this we formally requested her care records. Through these we learned she had missed many doses of her daily medication. One month half the doses were missed. Records indicated she sometimes went weeks without a shower. They did start to share care records with us, so we felt better but recently, my sister discovered on an evening visit (6pm) that mum was locked in her room all night, every night to avoid another resident entering her room! Avoid

On visiting my friend I have found everything to be really good. A pleasant environment dining room especially nice rooms more like an apartment. Overall everything lovely.

She recently had a 5 week stay in hospital and was so happy to get back there. It is a lovely, spotless, well staff Care Home!

I visit my friend every week, and I always find the home and the staff clean, no smells, and the staff always polite and friendly, I have also joined in the sing along's they have, and keep fit all in all, I know my friend whome I went to school with, is very content in her surroundings

We are really pleased with the care given to my mother. She is nearly 104 and has been at Beechfield for 5 years. The staff are, without exception, caring, positive and kind to her. We have never had any doubts about her care. Communication is excellent and we are always informed of any changes or incidents. We feel she is safe and treated with great respect. We have also seen how other residents are treated and we are sometimes amazed at how patient and lovely the staff are. Thank you Beechfield.

Very caring + staff always ask if you need anything more plus always clean and tidy.

Lovely caring staff. Clean + tidy environment. Lots of activities, management very understanding of family needs.

My dad has recently come out of hospital and returned back to the home and this meant he had to move to a ground floor flat. The team at Beechfield were extremely accommodating with this and moved everything and made the flat look welcoming and homely, even putting his family pictures on the wall and his personal ornaments where he could see them. My dad has returned with a deterioration in his mobility having to be hoisted and very much reliant on the team of lovely support workers for his care needs. Now this has been challenging as my Dad is a very proud man, set in his ways and not the easiest of patients especially accepting his new circumstances. With this said the team have maintained a constant communication with myself, outer agencies, processing referrals and most importantly looking after Dad treating him with dignity, respect, kindness, reassurance and a smile.

Overall experience of Beechfield Lodge is very good. Mum's needs are met with care and affection by the staff and carers. She is treated with dignity and patience when she can be challenging especially when a reluctance in getting up.

Hopefully the carers are able to continue my father's exercises to help his movement, and also walking with his frame when possible.

He enjoys going out on external activities and taking part in the home based activities.

Special thanks to the manager and carers, two in particular, who were brilliant with mum upto her passing.

I'm not overkeen on the food, but like the tea and biscuit and activities.

Mum is cared for very well. Staff are compassionate and considerate and demonstrate the right amount of positive, support encourage with mobilising and self care. Whilst giving all the help she needs. Responsive to Mum's needs. We feel Mum is safe, the appropriate processes re controlled drugs etc. and her personal security. Ultimately Mum is happy and we are reassured.

Beechfield Lodge is a modern purpose built care home with excellent facilities. Resident's rooms are spacious and most have a separate bath/showerroom and kitchen. The home is kept very clean and has a pleasant odour. Staff are professional and approachable. The carers treat the residents with kindness and respect and the residents always appeared settled and happy. There are enclosed secure gardens for residents to enjoy. I cannot fault the home in any way. Thank you.

Overall review is that Beechfield Lodge is pleasant, staff are kind & give dignity & respect to my grandmother.