Lisburne Court

I have very good experience with care home. When I doing work in care home I got peace. There have good management, all stuff very friendly, loving and caring. When I doing work I feel confident and comfortable.

My dad has been at Lisburne Court for just a month. The staff have been amazing from the minute he arrived. Although my dad has his down days he is so much happier now he is here. It was really difficult for us to make the decision for my dad to come into care as a family. It's been such a big change for him, but we are glad he is here with such genuine people who care, we can relax knowing he is in safe hands.

My mother-in-law is very happy and settled at Lisburne Court due to the caring staff going above and beyond in seeing to her individual needs and keeping her safe and enriched as much as possible. Management are hands-on and very approachable, very invested in care. Activities coordinated create lots of varied entertainment. It's such a relief to see my mother-in-law having a more fulfilled life with such a difficult condition. Could not get better care. Thank you.

On arrival, I was greeted by a friendly staff member who took me to see my mum. I was offered a cup of tea. The staff were very friendly and helpful. I am happy with the service provided for my mum. Mum seems to be really happy.

It's never easy rehoming your mum into a care home. Lisburne Court have supported her throughout the process, giving her time and space to adjust and reassuring her that it's her home. Now when I visit she is much more settled which is such a relief. I can't think of anywhere else I'd like her to be.

Always a very friendly atmosphere. Residents always seem very happy and have lots of events and things to do.

I find that the staff are always kind, caring and supportive to all the residents. They seem to understand my mother and her needs very well. She clearly feels at home.

The staff are very helpful and friendly. Mum is happy with the care that she receives. The carers come across as very caring and are caring and supportive towards mum. The management and team are all very helpful.

Mum has been a resident in her care home for a year now. Although visiting has been somewhat restricted due to covid when we have seen mum she appears to be well looked after by all the staff. We are very impressed by daily activities undertaken and also special days (e.g Valentines) and festivities all of which are celebrated. We are sent emails and photos these are always nice to see. Every aspect of mum's care e.g GP visits are always relayed to me which is reassuring. So this first year I would say - great job and thank you.

I always find that my partner has been well cared for when I visit. If the staff have any concerns about my partner's health we as a family are always notified of any action taken. We are always made to feel welcome on our request visits and we know that our loved one is in the best possible place for her situation. Thank you.

The staff at Lisburne Court welcomed my mum warmly into the home following a difficult few months in hospital. She settled in very well and it was a comfort to the family to see her being so well looked after. Lots of company for her, lots of entertainment and activities and lovely food. Best of all the staff really care! Thank you.

Mum is well cared for, her room is adequate, staff are very good nothing is too much trouble. She is very happy here.

Extremely pleased with the care mum receives in Lisburne Court. The staff are helpful, friendly and very caring. The home always looks clean and smells clean too. Mum is always treated with respect and loves the staff. Any queries are promptly dealt with. It was lovely to visit mum today without having to make an appointment.

The facility is well maintained and fit for purpose, very clean. The staff are excellent, friendly and knowledgeable. Staff do their best to keep residents happy and occupied.

My mother-in-law always looks clean and tidy, she's well fed. The carers can't do enough to help her and help us if we need it. She's been at Lisburn for two years and I've never had a complaint yet. Obviously, we have not been going into the bedrooms because of covid. So I'm not sure what clothes etc she needs. We can check when we are allowed back in.

Thank you Lisburne Court you are all superstars

It is a very friendly and welcoming place nothing is too much trouble but it would be nice if I could see my mum's room but because of this Covid thing there are only two rooms that visitors can see their relatives in it would be nice to make these rooms a bit more comfortable and maybe have some way for visitors to make themselves a drink, all in all, there is no problem any questions are answered as soon as they can and any problems are always sorted and discussed with you

My mother's been a resident at Lisburne Court for four years and is very well looked after. The meals are a good variety and nutritious and the staff take care of her personal hygiene so she's always clean and well turned out when we visit, including having her hair done in the in-house salon and even has her nails painted. It's a very good standard of care. She has her own room where she can spend time quietly if she wants or she can join the other residents in the lounge. The carers and staff are always cheerful and smiling, no matter what they're coping with. We've visited on two or three occasions when the lift has been out of service, which obviously means double the workload for them, and yet they do so smiling and not showing any frustrations. The staff are to be commended on the utmost care they've taken of all the residents, especially during Covid, and keeping everyone so safe.

Whilst doing this review I cannot comment on food and drink, rooms, facilities, and value for money. This is because of covid restrictions I have not seen or been privy to these areas of my partner's care. Nor do I have anything to compare 'Value for Money with'

My wife passed away in September and in her last weeks, she was kept comfortable and well cared for by staff who, throughout her stay at Lisburne Court, appeared to be caring people and not just carers. We were allowed extra visits (all Covid compliant) and this was a great comfort to us as a family.