Lisburne Court

Alfreton Road, Offerton, Stockport SK2 5LU
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9.9 121 Reviews
  • Lisburne Court, Stockport
Lisburne Court is a specialist dementia care home, providing convenient up and down living spaces, with kitchens, dining rooms and bright and spacious lounges available on the ground and first floor, so that less mobile residents can enjoy home comforts without negotiating stairs or lifts.

A varied activities programme, organised by a dedicated activity and lifestyle facilitators, means there is much to enjoy and get involved in.

Special diets are catered for, by the in-house catering team as well as specialist catering partner Apetito, as the home looks to support good nutrition alongside quality care.
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Care Provided by Lisburne Court

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1152 – £1266
  • Self-Funded Residential Dementia Care: £1152 – £1266

These prices are only a guideline, please contact Lisburne Court to find out the exact price for your requirements.

Contact Lisburne Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lisburne Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Hayley Weston (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (48)
  • Single Rooms with Ensuite Wet Room (7)

Lisburne Court Reviews (121)

9.9

Lisburne Court has a Review Score of 9.9 (9.878) out of 10, based on 48 reviews in the last 2 years.
Over all time Lisburne Court has 121 reviews.

Overall Experience
  • 100
  • 19
  • 2
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Date Published
  • 121
  • 14
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  • 48
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Reviewer Connection to Lisburne Court
  • 56
  • 24
  • 8
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  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
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Total of 121, showing 81-100
Review from Andraya W (Daughter of Resident) published on 27 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We didn't have a choice with which home my mum was placed in as it was at the height of the pandemic and she was in hospital and needed to be moved on Christmas Eve. Nobody had told us she had been moved and the first we were made aware of was when Lisburne Court contacted us directly. It was a terrifying
moment and we felt completely forgotten. Thankfully it turned out to be the best decision, the staff are incredible and the difference in my mum is amazing. The staff go above and beyond to make her feel safe and supported despite the incredibly hard working conditions they are under. Mum has flourished under their care and I am eternally grateful for allowing her to feel safe.
The staff continually update me with mum's progress and I could not have wished for a better outcome.
Thank you Lisburne Court you are all superstars
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your comments, I will let the staff know the kind words you have said.
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Review from Maureen M (Daughter of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a very friendly and welcoming place nothing is too much trouble but it would be nice if I could see my mum's room but because of this Covid thing there are only two rooms that visitors can see their relatives in it would be nice to make these rooms a bit more comfortable and maybe have some way
for visitors to make themselves a drink, all in all, there is no problem any questions are answered as soon as they can and any problems are always sorted and discussed with you
Reply from Hayley Weston, Manager at Lisburne CourtThank you for you comments, I will look into this for you.
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Review from C H (Son of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's been a resident at Lisburne Court for four years and is very well looked after. The meals are a good variety and nutritious and the staff take care of her personal hygiene so she's always clean and well turned out when we visit, including having her hair done in the in-house salon and even
has her nails painted. It's a very good standard of care. She has her own room where she can spend time quietly if she wants or she can join the other residents in the lounge. The carers and staff are always cheerful and smiling, no matter what they're coping with. We've visited on two or three occasions when the lift has been out of service, which obviously means double the workload for them, and yet they do so smiling and not showing any frustrations. The staff are to be commended on the utmost care they've taken of all the residents, especially during Covid, and keeping everyone so safe.
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Review from Alan P (Partner of Resident) published on 12 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst doing this review I cannot comment on food and drink, rooms, facilities, and value for money. This is because of covid restrictions I have not seen or been privy to these areas of my partner's care. Nor do I have anything to compare 'Value for Money with'
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Review from Alan D (Husband of Resident) published on 13 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife passed away in September and in her last weeks, she was kept comfortable and well cared for by staff who, throughout her stay at Lisburne Court, appeared to be caring people and not just carers. We were allowed extra visits (all Covid compliant) and this was a great comfort to us as a family.
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Review from J C (Wife of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and has been a resident at Lisburn Court from March 2021 to the present day. On admission, my husband was very confused and I was heartbroken. The staff we have to say were utterly remarkable. They quickly identified my husband's characteristics and were able to gain my husband's
trust. Sincerely cannot express the gratitude me and my family owe the dedicated, patient, caring staff.
They enable my husband to have a quality of life and in turn, we as a family feel content knowing he is receiving the best care.
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Review from Gillian K (Son of Resident) published on 7 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care that my mum receives in Lisburne Court. All the staff we have come in contact with have been wonderful and can't praise them enough. Lots of entertainment to keep the residents happy. Overall my mum is very happy here, can't comment on the room as we haven't seen it
(covid restrictions)
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Review from K H (Son of Resident) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff go out of their way to help with any problems you might have. Very clean home. Good contact with me if any problems with my dad which is good as I live in France.
They keep me updated on anything to do with my dad's welfare
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Review from Joanne H (Son of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum had a short one month respite stay from a hospital discharge. The whole experience was extremely positive.
Excellent attention to detail, person-centered care.
Very very clean. Mum especially loved Toffee the rabbit which is a lovely touch.
The staff are so caring and one took time to share
photos of my mum doing activities 'having a ball'. Thank you so, so much.
The laundry was so clean.
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your comments, the residents love Toffee. I will pass your comments on to the staff
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Review from Carly Q (Granddaughter of Resident) published on 2 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we can't recommend Lisburne Court enough. The staff/management go above and beyond and have such a personal touch.
The home is clean, food/snacks are always on hand, and plenty of activities on offer.
All staff have great knowledge of dementia, are friendly, and treat my grandad with
such care and empathy.
Thank you!
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your comments, I will pass them on to the team
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Review from Gillian C (Daughter of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been in Lisburne Court for over a year now (just before covid) some of the questions we can't rate all areas as we have not been allowed in rooms etc.
The manager is very sensitive to requirements. Her communication is excellent and always answers phone calls with reassurance. The ALF is excellent
with her activities and communication. The carers always greet us with a smile and contact us with any concerns.
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your comments, I will pass on to the staff team
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Review from K H (Son of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All good, the staff could not be better all very helpful.
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your positive feedback. I will share with the team
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Review from Norma S (Daughter of Resident) published on 20 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They make you feel welcome they are very friendly.
They look after my dad very well.
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Review from J F (Son of Resident) published on 29 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone at Lisburn Court is lovely. They go out of their way to provide good care for my dad.
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Review from L F (Wife of Resident) assisted by family/friend published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lisburne Court take very good care of my husband. I was worried about him when he was first admitted but now I feel reassured that he is well looked after.
Reply from Julie Sutton, Operations Director at Lisburne CourtThank you for your feedback. We are delighted to hear that you no longer worry. Your comments will be shared with the staff team who care for your husband.
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Review from C W (Relative of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and helpful. They informed me every time my family member is ill or needs a Doctor. Excellent service.
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Review from Mark H (Son of Resident) published on 28 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very courteous and helpful team, Dad has not looked as well in a long while and the care he receives definitely helps him.
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your kind words, I will pass your comments on to the staff.
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Review from Margaret I (Sister of Resident) published on 27 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean home.
My sister is always clean and cared for.
Covid checks carried out correctly.
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Review from John C (Son of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems really happy here.
The staff are really helpful and friendly and can't do enough for the residents or their families.
Very happy with the care given.
Reply from Hayley Weston, Manager at Lisburne CourtThank you for your lovely comments. I will inform staff of your comments.
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Review from Yvonne F (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum joined Lisburne in January she has blossomed. She enjoys her time here, taking part in activities and listening to music. She has had brilliant care with all staff knowing her needs and making sure she is well. On Zoom meetings and others it is apparent that they have taken their time to
understand her in needs and in temperament.
Reply from Karen Jones, Office Executive at Lisburne CourtThank you for your lovely review. It's an absolute pleasure to look after our wonderful residents.
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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Lisburne Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Lisburne Court is calculated as follows: ( (522 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 574 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lisburne Court is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 47 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Hayley

Hayley Weston

Job Title: Home Manager Joined: 2019

Hayley has worked with Borough Care for over 25 years, beginning her career in 1999, and has been the Home Manager for Lisburne Court since August 2019.


Hayley enjoys working in care because she wants to make a real difference and ensure our residents have everything they want and need, and says her team is special because they are a fantastic bunch of people; ‘They all go above and beyond from doing hair, joining in the activities and ensuring our residents are well looked after.’


Her favourite thing about the residents is that no one is the same. She said, ‘All our residents are individuals and all have unique qualities. They are fantastic. Lisburne Court is a busy home with lots of activities going on.’

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