Norley Hall Care Home

Norley Avenue, Pemberton, Wigan WN5 9LP
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9.8 107 Reviews
  • Norley Hall Care Home, Wigan
Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region. Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.

The home has been an established care home for over 40 years and continues to provide you with that home from home feeling from the moment you walk through the front door. The second floor of the home is dedicated to specialised Dementia care with those with high levels of caring needs in mind.

•        Residential care – Independent living with the extra reassurance of a carer at all times in a luxurious setting.

•        Dementia care – reassurance and support with all aspects of daily life in a dementia friendly environment.

•        Respite care – from overnight stays to months at a time, the home is perfectly equipped to welcome you during temporary stays whilst you receive uncompromising levels of care and hospitality.

•        End of life care – caring for those in the last few days of life, ensuring needs and wishes are met seamlessly and with the utmost respect.

With stunning views of nearby beauty spot, Rivington Pike, and the lovingly nurtured sensory garden and indoor park, Norley Hall provides you with the perfect surroundings to enjoy living the life you have become accustomed to with the reassurance of the best care and facilities available to you.

Each bedroom in the home has:
•        Luxuriously equipped ensuites with shower
•        Television points and Satellite TV on request
•        Facility to have own private telephone
•        State of the art nurse call system

Recreational and relaxation space at the home is abundant, providing:
•        Ladies and Gents Hair Salon.
•        Three beautifully appointed lounges
•        Indoor park area.
•        Courtyard area with sensory garden.
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Care Provided by Norley Hall Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kathryn Rimmer (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 2

Room Information

  • Single Rooms (52)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (52)

Norley Hall Care Home Reviews (107)

9.8

Norley Hall Care Home has a Review Score of 9.8 (9.791) out of 10, based on 13 reviews in the last 2 years.
Over all time Norley Hall Care Home has 107 reviews.

Overall Experience
  • 89
  • 15
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Date Published
  • 107
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Reviewer Connection to Norley Hall Care Home
  • 47
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  • 7
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  • 4
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  • 1
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Total of 107, showing 81-100
Review from C E (Grandson of Resident) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.
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Review from Neil S (Brother of Resident) published on 27 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unfortunately, my brother only had a short stay at the home before his passing but in that time I cannot thank the staff and management enough.


The home is so clean and nothing was too much trouble.


Many thanks.

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Review from G D (Daughter of Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very pleased with the way Mum was welcomed into the home by staff.
She settled quickly and talks about the high standards of comfort and cleanliness.
Over the Christmas period, we were made very welcome and were able to join in with the celebrations yet there are facilities to visit in quieter
areas without having to go to the resident's bedroom.
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Review from Nancy M (Daughter-in-law of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is very happy here. She settled in well straight away.
I am impressed with the staff and the home itself.
All the staff I have met are very friendly, caring and helpful. They are lovely with the residents and I have noticed how they join in activities with them. They are welcoming
to visitors, offering tea and extra space.
The home is delightful - spacious, light, clean and comfortable.
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Review from June D (Daughter of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can sum up Norley Hall Care Home in one word excellent. The management and staff are always helpful and pleasant. The carers treat the residents with respect and as individuals. The facilities are kept up to date and the rooms are decorated to a high standard and the whole atmosphere is very homely.
I was particularly pleased when mum moved into Norley Hall we were encouraged to bring personal items including furniture for her room making it more familiar. The residents are taken out on trips and have been frequent visitors recently at a Sensory Farm, an outdoor facility with animal petting and fishing activities specifically designed for the use of persons living with dementia and their carers.
The menu is varied and constantly reviewed. The building is spotlessly clean. I can recommend this care home to anyone.
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Review from Jim M (Son of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Immediately on entry, the home impresses as a calm, organised and welcoming environment. Residents are at ease, content and comfortable. All staff, without exception, are engaging and friendly and happy at their work. After 64 years in her own home, our Mum settled in instantly and feels both happy
and secure. Standards of care, both day and night, are exceptional. I have no hesitation in giving my highest recommendation.
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Review from J B (Daughter of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming and caring. From the moment mum went to live there my sister and I have been delighted with the cleanliness, quality of food and attitude of the staff not only to residents but also to us.
We certainly feel sure that we have made the right choice of care home.
One which treats not just mums
dementia but also her mobility problems whilst maintaining her dignity.
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Review from Mandy J (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall care and support is excellent. Staff are very caring towards residents and their families. Having to leave a loved one in a care home is a hard decision but we are confident to know that he is cared for and well looked after.
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Review from Derek S (Son of Resident) published on 21 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Norley Hall Care Home for over 4 years and although she is sadly deteriorating she has always received the same high-quality care as she has always done. The staff are very caring and nothing is too much trouble for the residents' care. I am more than happy and have
never been in any doubt whatsoever about my mother being a resident of Norley Hall. I recommend this care home wholeheartedly to anyone looking for a suitable Care Home, to look no further than Norley Hall Care Home for their relative.
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Review from Janette B (Daughter of Resident) published on 20 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is now four and a half years since my mother became a resident in Norley Hall Care Home. Time has passed so quickly and I cannot thank all the staff who help to provide the wonderful care to my mother and all the other residents who have made this their home. Trying to find the correct care setting
is a massive task. Some of the current press reports appear to show care homes in a bad light. It would be good if they could visit Norley Hall so that families could see what a good care home is able to provide for our loved ones.


The manager and her deputy are fantastic. I can honestly say that if more care homes had managers and staff like this care home no one would be afraid of placing their relatives in this type of setting.


The owner of Norley Hall is continually making improvements to ensure everything is of the highest standard.
How likely would you be to recommend Norley Hall Care Home? Extremely Likely and this is my honest opinion.

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Review from Elaine S (Daughter of Resident) published on 2 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After only a few short weeks I could see an improvement in mobility and mood. Everything here is geared to the resident and all staff work for the benefit of residents. Above all, it is a home from home.
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Review from Betty E (Husband of Resident) published on 12 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in and out of hospital and the home has been so much to me. They are wonderful staff and carers very helpful, I wouldn't be without them.
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Review from Kevin H (Son of Resident) published on 7 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a traumatic time when a loved one needs more help than you can give and needs to be placed in a care home. Reviews for Norley Hall Care Home was the reason we chose this home. The home is lovely the cleanliness is first class. My mother was treated like one of their family. Staff are fantastic
nothing was too much trouble to help. Mum was treated with respect and dignity during her stay. The management and staff were a great support to the family they became our friends as well as professionals.
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Review from Linda S (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody in the home has been brilliant, and I mean everybody.
Their care is second to none, cannot praise them enough. This home has rebuilt my faith in care homes as you hear so much bad press about them. Those people want to come and check this home. Our family cannot thank you enough for looking
after my man. God bless you all.
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Review from Carol L (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been a resident at Norley Hall Care Home for approximately 3 months, but as a family have found management and staff both caring and helpful.
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Review from Stephen H (Son of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our Mum has only been in Norley Hall Care Home a short while, however, we have found all the staff we have met so far to be very responsive to Mum. The home itself is kept very clean and always looks bright and pleasant. We are a large family so there are plenty of us visiting at various times and all
of us have commented how well mum is being looked after. It certainly helps to know our Mum is being looked after so well and gives all the family peace of mind. Would certainly recommend this home.
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Review from Allan D (Nephew of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff from the admin to the actual caring staff most helpful, to all the visitors and more to the residents of the care home. This puts families minds at rest knowing that their families are receiving excellent care.
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Review from May R (Wife of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has dementia and is a resident. The home is very clean and he is well looked after.
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Review from Sheena S (Daughter of Resident) published on 16 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been in Norley Hall since April and he is 94. All the staff treat everyone with respect and make me feel that they really care for my Dad. He is very happy. When anything has happened where he has needed to go to a hospital, they have contacted me straight away and alway sent someone from
the care home with him. It is bright and clean and they include everyone in any activities.
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Review from Lynn A (Relative of Resident) published on 11 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff very informative and pleasant. Activities regular with residents for stimulation.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Norley Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Norley Hall Care Home is calculated as follows: ( (131 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 153 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Norley Hall Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Kathryn

Kathryn Rimmer

Job Title: Manager Joined: 2018

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.


It was while working with dementia residents, especially that I found my calling and knew that this was what I wanted to do.


From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment also, working my way up to home manager almost 8 years ago.


I have achieved all NVQs in health and social care from 2 to 4 and up to a Diploma level 5 in Leadership and Management.


I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.


I am cheerful and positive and lead by example, to deliver the highest standard of care possible.


I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right then we can be sure that our residents will have the quality of life that they expect.


Kindness is contagious……. let’s share the kindness bug.

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