






Norley Hall Care Home: A stunning purpose built care home located within a short drive from the M6 and central Wigan, Norley Hall offers amongst the most specialist and tailored dementia and residential care in the region.
Benefitting from a substantial conservatory and ample recreational space, the home has been designed for comfortable living.
The home has been an established care home for over 40 years and continues to provide you...
Care Provided by Norley Hall Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Contact Norley Hall Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Millennium Care Group
- Private Owned
Person in charge
- Kathryn Rimmer (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2007
- Number of floors: 2
Room Information
- Single Rooms (52)
- Single Rooms with ensuite Wet Room (52)
Norley Hall Care Home Reviews (108)
Norley Hall Care Home has a Review Score of 9.5 (9.504) out of 10, based on 11 reviews in the last 2 years.
Over all time Norley Hall Care Home has 108 reviews.
Wonderful, caring staff and always ready to help.
My brother is happy and I have no complaints at all.
A very safe environment.
The care my gran received was fantastic. The carers obviously care a great deal about what they do and they do it very well. I am so happy that my gran was looked after by these lovely people until she passed away. This is a nice care home and I would recommend it to others. Thank you.
Unfortunately, my brother only had a short stay at the home before his passing but in that time I cannot thank the staff and management enough.
The home is so clean and nothing was too much trouble.
Many thanks.
She settled quickly and talks about the high standards of comfort and cleanliness.
Over the Christmas period, we were made very welcome and were able to join in with the celebrations yet there are facilities to visit in quieter areas without having to go to the resident's bedroom.
I am impressed with the staff and the home itself.
All the staff I have met are very friendly, caring and helpful. They are lovely with the residents and I have noticed how they join in activities with them. They are welcoming to visitors, offering tea and extra space.
The home is delightful - spacious, light, clean and comfortable.
The menu is varied and constantly reviewed. The building is spotlessly clean. I can recommend this care home to anyone.
Immediately on entry, the home impresses as a calm, organised and welcoming environment. Residents are at ease, content and comfortable. All staff, without exception, are engaging and friendly and happy at their work. After 64 years in her own home, our Mum settled in instantly and feels both happy and secure. Standards of care, both day and night, are exceptional. I have no hesitation in giving my highest recommendation.
We certainly feel sure that we have made the right choice of care home.
One which treats not just mums dementia but also her mobility problems whilst maintaining her dignity.
Overall care and support is excellent. Staff are very caring towards residents and their families. Having to leave a loved one in a care home is a hard decision but we are confident to know that he is cared for and well looked after.
My mother has been a resident of Norley Hall Care Home for over 4 years and although she is sadly deteriorating she has always received the same high-quality care as she has always done. The staff are very caring and nothing is too much trouble for the residents' care. I am more than happy and have never been in any doubt whatsoever about my mother being a resident of Norley Hall. I recommend this care home wholeheartedly to anyone looking for a suitable Care Home, to look no further than Norley Hall Care Home for their relative.
It is now four and a half years since my mother became a resident in Norley Hall Care Home. Time has passed so quickly and I cannot thank all the staff who help to provide the wonderful care to my mother and all the other residents who have made this their home. Trying to find the correct care setting is a massive task. Some of the current press reports appear to show care homes in a bad light. It would be good if they could visit Norley Hall so that families could see what a good care home is able to provide for our loved ones.
The manager and her deputy are fantastic. I can honestly say that if more care homes had managers and staff like this care home no one would be afraid of placing their relatives in this type of setting.
The owner of Norley Hall is continually making improvements to ensure everything is of the highest standard.How likely would you be to recommend Norley Hall Care Home? Extremely Likely and this is my honest opinion.
After only a few short weeks I could see an improvement in mobility and mood. Everything here is geared to the resident and all staff work for the benefit of residents. Above all, it is a home from home.
My husband has been in and out of hospital and the home has been so much to me. They are wonderful staff and carers very helpful, I wouldn't be without them.
It's a traumatic time when a loved one needs more help than you can give and needs to be placed in a care home. Reviews for Norley Hall Care Home was the reason we chose this home. The home is lovely the cleanliness is first class. My mother was treated like one of their family. Staff are fantastic nothing was too much trouble to help. Mum was treated with respect and dignity during her stay. The management and staff were a great support to the family they became our friends as well as professionals.
Their care is second to none, cannot praise them enough. This home has rebuilt my faith in care homes as you hear so much bad press about them. Those people want to come and check this home. Our family cannot thank you enough for looking after my man. God bless you all.
Mum has only been a resident at Norley Hall Care Home for approximately 3 months, but as a family have found management and staff both caring and helpful.
I find all the staff from the admin to the actual caring staff most helpful, to all the visitors and more to the residents of the care home. This puts families minds at rest knowing that their families are receiving excellent care.
Our Mum has only been in Norley Hall Care Home a short while, however, we have found all the staff we have met so far to be very responsive to Mum. The home itself is kept very clean and always looks bright and pleasant. We are a large family so there are plenty of us visiting at various times and all of us have commented how well mum is being looked after. It certainly helps to know our Mum is being looked after so well and gives all the family peace of mind. Would certainly recommend this home.
My Dad has been in Norley Hall since April and he is 94. All the staff treat everyone with respect and make me feel that they really care for my Dad. He is very happy. When anything has happened where he has needed to go to a hospital, they have contacted me straight away and alway sent someone from the care home with him. It is bright and clean and they include everyone in any activities.
My husband has dementia and is a resident. The home is very clean and he is well looked after.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 December 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
- 01 Jun 2026
Last week, we welcomedTraining2Care to two of our homes. The company is on a mission to provide the most cost-effective, practical and powerful training that embeds good practice and changes...
- 06 May 2026
There was a wonderful atmosphere of celebration at Norley Hall Care Home recently, as residents, families and staff came together to mark two very special milestones. Kathleen Jones celebrated her...
- 02 Mar 2026
A recent study from Caredemy has put Wigan in the top five best UK cities for Care Assistants, and we’re not shocked! Caredemy is an online learning platform and training...
There are no upcoming events for Norley Hall Care Home.
Awards / Recognitions (7)
- 16 Jun 2025Recipient: Millennium Care Group
- 30 Jun 2021Recipient: Millennium Care Group
- 03 Dec 2020Recipient: Millennium Care Group
Accreditations
There are no accreditations posted yet for Norley Hall Care Home.
Meet the Team (1)

I have been in the health and social care sector for over 30 years now, starting out as a young care assistant at just the age of 19.
It was while working with dementia residents, especially, that I found my calling and knew that this was what I wanted to do.
From assistant cook to carer to senior, I worked as a theatre assistant in the hospital environment, also working my way up to home manager almost 8 years ago.
I have achieved all NVQs in health and social care, from Level 2 to Level 4, and a Diploma-level 5 in Leadership and Management.
I am a very interactive manager and love nothing better than to sit and chat with each of the residents that we care for at Norley Hall. My aim is that each and every one of them feels like part of our family.
I am cheerful and positive and lead by example to deliver the highest standard of care possible.
I believe that quality activities and interactions are as important as eating, drinking and sleeping. If we get this right, then we can be sure that our residents will have the quality of life that they expect.
Kindness is contagious… let’s share the kindness bug.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Norley Hall Care Home to verify any information. View our terms and conditions. Norley Hall Care Home has an Enhanced Service -more info.