
The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.
From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.
The catering team at Kirkby House...
Care Provided by Kirkby House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.
Contact Kirkby House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Tracey Conlin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2007
- Number of floors: 1
Room Information
- Single Rooms (44)
Kirkby House Care Home Reviews (112)
Kirkby House Care Home has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years.
Over all time Kirkby House Care Home has 112 reviews.
The staff are above all friendly but highly professional. Everything they do is completely for the residents happiness, security and well being. The staff are mindful of every residents needs. The staff encourage without being over powering.
My cousin is cared for with the same tenderness and care our family would give.
Both the staff and residents are happy, content, respected and most of all safe.
Cannot praise this care home enough.
Staff are always friendly and welcoming
Was impressed by the care and kindness of the staff towards the residents.
The establishment is spotless the residents are aswell and all clean and dressed lovely. I walked away knowing that my old neighbour is well looked after and loved by the wonderful carers there
My relative moved into Kirkby House April 26 since being here she has made 3 new friends since living on her own, she takes part in all the brilliant activities. She is eating well and gaining weight. The staff at Kirkby House are caring and treat all residents as they were there own family. I cannot thank Kirkby House enough for your love and dedication to all your residents. I would recommend Kirkby House to anyone who requires care for a loved one.
My mum was a resident at Kirkby house for many many years the care she got was out standing the family could always rest easy knowing that she was getting the care she needed my mum absolutely loved the staff
Mum came to kirkby house oct 25 she has settled well staff are so lovely and caring .actives as well as singers and something going on for every occasion is brilliant..Im happy I chose kirkby house for my mum as i was so worried her going into care home.now i see how much she has blossomed with love happiness and care
Since being in your care home the difference is astonishing she's put on much needed weight, but most of all she's happy and not afraid anymore.
The staff are wonderful and care about every patient in their care. We can't speak highly enough of them and we thank god for everyone of them. Thank you from the bottom of our hearts xo
Our mum is a resident at Kirkby House. It was so hard on us as a family when we knew we could no longer keep mum safe but we couldn't have asked for anything better than the care mum gets here. All the staff are so lovely & treat the residents like one of their own. There is always activities going on to keep the residents occupied. Thank you Kirkby House xx
I left my first review almost 2 years ago when Mum first moved into Kirkby House. She is still settled, beautifully cared for, and genuinely loved by the team. We honestly couldn't ask for anything more. The staff are outstanding - kind, professional and attentive. As a family we always feel welcome and thoroughly supported. Thank you to everyone at Kirkby House. You are the absolute best!
the care and support my mother in law linda receives from kirby house care home is 2nd to none , as a family we can rest knowing she is in amazing hands at all times ,I would strongly recommend to any one looking for care for there loved ones keep up the amazing work guys
Kirkby house is by far the best care home I ever visited, on arrival I was worried but staff were so welcoming and nothing we asked was to much trouble they go above and beyond for the residents living at the home they are all treated like family, the home is very clean and always has amazing activities on on nearly every visit to Kirkby house there has been a singer and all staff up dancing with residents regardless of there ability's they included everyone. Staff are so welcoming and cheerful and happy and always ready to help in anyway they can could not find a better care home anywere.
Found all the staff to be very friendly helpful and professional nothing is to much trouble for them the care they give is evident as you observe when visiting Thank You and well done and keep up the brilliant work
My grandmother has been in Kirkby house for 2 years and I can honestly say we couldn't pick a better home for her. The staff, the atmosphere and just everything about it is outstanding. I know my nan is in the best care and she is so happy there. The place is always immaculate and the staff are on hand with any needs of the residents. Residents are treated with dignity and respect every time I have ever visited the home. I would honestly recommend Kirkby house to everyone I ever meet. Our family will forever be grateful for what they do for my nan.
Mum came for respite and I was concerned she would not settle as she has always been a private person. However Mum has settled and become permanent at the home. She is settled and seems happy. Mum loves the ducks and garden and seems very happy with the staff and is chatting to the other residents. Thanks for looking after Mum.
The care my mother receives is excellent. She is safe and cared for. We as a family can relax knowing she is safe and well.
My mum came to Kirkby House in October 2025, at first was daunting for her but the staff are so caring and nothing is too much trouble that my mum and us daughters now call Kirkby House staff our 2nd family. We know our mum is so cared for and we can approach staff anytime. Our mum loves all the staff so that makes a massive difference and helps us as a family too.
Thanks to all the staff at Kirkby House for welcoming my sister into your home from home. When I go to see her she is always happy. It's lovely to see her walking around with one of her many friends she has made. The staff are lovely, welcoming, and also happy, upbeat, and friendly atmosphere, not sad. I would highly recommend Kirkby House.
The staff are so good with my Mum. Especially Chloe and Daniel. She loves the activities and she is treated like she's part of their family.
Cannot fault Kirkby House staff and management amazing always lots to do for the residents they are treated like they were there own great menu choice lovely rooms so glad our mum's there shes safe well looked after we'll fed and shes never bored we'll done to all.
What a lovely residential home. My mother has been so well cared for and staff are kind and friendly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Jan 2025
HC-One’s Kirkby House Care Home, in Kirkby, Knowsley, Merseyside, has been marking the Big Garden Birdwatch taking place from January 24 to 26, 2025. The Big Garden Birdwatch encourages nature...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Kirkby House Care Home.
Accreditations
There are no accreditations posted yet for Kirkby House Care Home.
Meet the Team (1)

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”
Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.
She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.
When asked what she enjoys most abouther role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”
Away from work, Tracey likes to spend her spare time reading and watching films.
Frequently Asked Questions about Kirkby House Care Home
What types of Care is Kirkby House Care Home registered for?
Older Person Care, Dementia, Mental Health Condition, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Kirkby House Care Home have?
There are 44 Single Rooms.
What are the Facilities & Services at Kirkby House Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Residents Internet Access are some of the Facilities & Services.
How far is Kirkby House Care Home to the centre of Liverpool?
6.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirkby House Care Home to verify any information. View our terms and conditions. Kirkby House Care Home has an Enhanced Service -more info.