Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.9 111 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.
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Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1137
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1251
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (111)

9.9

Kirkby House Care Home has a Review Score of 9.9 (9.864) out of 10, based on 29 reviews in the last 2 years.
Over all time Kirkby House Care Home has 111 reviews.

Overall Experience
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Date Published
  • 111
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Reviewer Connection to Kirkby House Care Home
  • 52
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  • 8
  • 5
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  • 3
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Total of 111, showing 1-20
Review from Beckie W (Friend of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kirkby House is such a friendly welcoming home. The residents always seem well looked after, there's always activities going on to keep them entertained. Lots of services within the home, hairdressing, opticians. And I love the pets which are great companions for the residents.
Staff are always friendly
and welcoming
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Review from Sharon D (Friend of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my old neighbour was greeted at the door in a friendly professional manner.
Was impressed by the care and kindness of the staff towards the residents.
The establishment is spotless the residents are aswell and all clean and dressed lovely. I walked away knowing that my old neighbour is well
looked after and loved by the wonderful carers there
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Review from Kathleen P (Relative of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative moved into Kirkby House April 26 since being here she has made 3 new friends since living on her own, she takes part in all the brilliant activities. She is eating well and gaining weight. The staff at Kirkby House are caring and treat all residents as they were there own family. I cannot
thank Kirkby House enough for your love and dedication to all your residents. I would recommend Kirkby House to anyone who requires care for a loved one.
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Review from Maria H (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Kirkby house for many many years the care she got was out standing the family could always rest easy knowing that she was getting the care she needed my mum absolutely loved the staff
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Review from Donna H (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to kirkby house oct 25 she has settled well staff are so lovely and caring .actives as well as singers and something going on for every occasion is brilliant..Im happy I chose kirkby house for my mum as i was so worried her going into care home.now i see how much she has blossomed with love
happiness and care
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Review from Maureen C (Sister of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister came from a different home, one that had her in hospital suffering from dehydration.
Since being in your care home the difference is astonishing she's put on much needed weight, but most of all she's happy and not afraid anymore.
The staff are wonderful and care about every patient in
their care. We can't speak highly enough of them and we thank god for everyone of them. Thank you from the bottom of our hearts xo
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Review from Carol W (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum is a resident at Kirkby House. It was so hard on us as a family when we knew we could no longer keep mum safe but we couldn't have asked for anything better than the care mum gets here. All the staff are so lovely & treat the residents like one of their own. There is always activities going
on to keep the residents occupied. Thank you Kirkby House xx
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Review from Tina S (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I left my first review almost 2 years ago when Mum first moved into Kirkby House. She is still settled, beautifully cared for, and genuinely loved by the team. We honestly couldn't ask for anything more. The staff are outstanding - kind, professional and attentive. As a family we always feel welcome
and thoroughly supported. Thank you to everyone at Kirkby House. You are the absolute best!
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Review from Sarah C (Daughter-in-law of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
the care and support my mother in law linda receives from kirby house care home is 2nd to none , as a family we can rest knowing she is in amazing hands at all times ,I would strongly recommend to any one looking for care for there loved ones keep up the amazing work guys
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Review from K W (Friend of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kirkby house is by far the best care home I ever visited, on arrival I was worried but staff were so welcoming and nothing we asked was to much trouble they go above and beyond for the residents living at the home they are all treated like family, the home is very clean and always has amazing activities
on on nearly every visit to Kirkby house there has been a singer and all staff up dancing with residents regardless of there ability's they included everyone. Staff are so welcoming and cheerful and happy and always ready to help in anyway they can could not find a better care home anywere.
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Review from Harry D (Son-in-law of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Found all the staff to be very friendly helpful and professional nothing is to much trouble for them the care they give is evident as you observe when visiting Thank You and well done and keep up the brilliant work
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Review from Jade A (Granddaughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has been in Kirkby house for 2 years and I can honestly say we couldn't pick a better home for her. The staff, the atmosphere and just everything about it is outstanding. I know my nan is in the best care and she is so happy there. The place is always immaculate and the staff are on hand
with any needs of the residents. Residents are treated with dignity and respect every time I have ever visited the home. I would honestly recommend Kirkby house to everyone I ever meet. Our family will forever be grateful for what they do for my nan.
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Review from Gail B (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came for respite and I was concerned she would not settle as she has always been a private person. However Mum has settled and become permanent at the home. She is settled and seems happy. Mum loves the ducks and garden and seems very happy with the staff and is chatting to the other residents.
Thanks for looking after Mum.
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Review from Jean F (Daughter of Resident) published on 15 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives is excellent. She is safe and cared for. We as a family can relax knowing she is safe and well.
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Review from Sharon C (Daughter of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Kirkby House in October 2025, at first was daunting for her but the staff are so caring and nothing is too much trouble that my mum and us daughters now call Kirkby House staff our 2nd family. We know our mum is so cared for and we can approach staff anytime. Our mum loves all the staff
so that makes a massive difference and helps us as a family too.
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Review from Geraldine J (Sister of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thanks to all the staff at Kirkby House for welcoming my sister into your home from home. When I go to see her she is always happy. It's lovely to see her walking around with one of her many friends she has made. The staff are lovely, welcoming, and also happy, upbeat, and friendly atmosphere, not sad.
I would highly recommend Kirkby House.
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Review from John C (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so good with my Mum. Especially Chloe and Daniel. She loves the activities and she is treated like she's part of their family.
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Review from S W (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault Kirkby House staff and management amazing always lots to do for the residents they are treated like they were there own great menu choice lovely rooms so glad our mum's there shes safe well looked after we'll fed and shes never bored we'll done to all.
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Review from Irene P (Daughter of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely residential home. My mother has been so well cared for and staff are kind and friendly.
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Review from N W (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them.'' - I was in that exact predicament
I had done various 'care home tours'' - I arrived 'un announced' which was not a problem (this was a big decision, involving 'my mum') I noticed immediately how clean it was, the residents looked cheerful, happy and content, a food menu on display to view what had/would be eaten, various daytime activities, numerous visiting areas to visit in, access to an outside maintained secure garden - my mum loved being outside in the garden at her home. The atmosphere was that day and still is to date lovely, friendly, and welcoming. (Christmas was beautiful/special) Every member of staff is outstanding, going above and beyond with care and love. I can honestly say that Kirkby House is the best.
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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.864 for Kirkby House Care Home is calculated as follows: ( (299 Excellents x 5) + (45 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 345 Ratings = 4.864
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.

Frequently Asked Questions about Kirkby House Care Home

What types of Care is Kirkby House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Kirkby House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Kirkby House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Residents Internet Access are some of the Facilities & Services.

How far is Kirkby House Care Home to the centre of Liverpool?

6.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirkby House Care Home to verify any information. View our terms and conditions. Kirkby House Care Home has an Enhanced Service - more info.