
The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.
From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.
The catering team at Kirkby House...
Care Provided by Kirkby House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.
Contact Kirkby House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Tracey Conlin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2007
- Number of floors: 1
Room Information
- Single Rooms (44)
Kirkby House Care Home Reviews (112)
Kirkby House Care Home has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years.
Over all time Kirkby House Care Home has 112 reviews.
Fantastic friendly staff treat my mother like their own.
Our family are lucky to have you looking after our mam.
Thank you so much.
I really cannot fault Kirkby House Care Home and the staff there. My mother is happy, comfortable and well cared for. The rooms are clean, modern and spacious with lovely views of the gardens. The staff care for my mother as if she were their own mother, which is comforting, especially in times of lockdown. The staff are always willing to go the extra mile to ensure we can maintain contact with our loved ones; I am able to FaceTime my mother when visits are not possible. I am so grateful mum could obtain a place there in September 2021.
My mum is getting well looked after couldn't ask for a better bunch of girls to be looking after my mum. Nothing is too much trouble for them, would recommend Kirby House to anyone.
I always get the feeling that Mum is treated as one of the family by the staff and it makes a huge difference to her last placement.
All in all, very happy and a big thank you to all the staff!
Kirkby House Care Home have treated my mother with care and compassion since she moved here. I feel confident that she has received the best care that she could have had.
The timing has been a little bit crazy with not being able to visit from the day after my mother-in-law went in but the staff have always been very reassuring and communication has always been great. We feel like she has been loved and cared for and are now happy we can come in for visits. Thank you.
My mum entered Kirkby House a day before the final lockdown in 2020. This was hard as we weren't able to see her or how she was settling in. The staff arranged window visits when it was allowed and Facetime calls so we could see her. The staff helped reassure me that she was well looked after and she has settled in really well. I am more than happy with how she has been treated and the level of care she receives.
Cannot fault the level of care provided for my mother, the staff are lovely, very caring and helpful, keeping us informed of everything.
My dad was so sad when he lost our beautiful mum to vascular dementia and needed 24-hour care. The staff in this care home are honestly fantastic with my dad, he's really settled in now and even has a friend to talk to. If you want your loved one to be cared for and looked after this is definitely the best place. I can't thank the staff enough for keeping Dad safe especially in the last 12 months - all the staff deserve a raise.
The staff treated Mum with dignity and respect all of the time and always made our family welcome when we visited, often after long journies to Liverpool.
Towards the end of Mum's life, the staff treated her like their own; showing love and kindness all of the time.
I would like to take this opportunity to thank the wonderful staff at Kirkby House; who are amazing.
Staff very kind and caring.
Nothing ever a problem.
Patient treated with respect and dignity.
Also fun and enjoyable for the clients.
Kirkby House has cared for my Mum for 3 years. She died on 3rd January 2020. I cannot express how grateful I am and we are as a family for the care, kindness and support Mum received whilst she was there. Also, the care and respect given to Mum and us in the difficult weeks, months up to Mum dying. The staff are second to none and nothing was too much trouble for them. We were kept informed every step of the way and could not have asked for better care for Mum. All staff members were upset at Mum passing and many of them attended the funeral service. That in my view shows their care and compassion. Mum has been happy there and enjoyed the days out and all the activities such as singing, dancing etc. I would not hesitate to recommend Kirkby House to look after loved ones.
The first day Mum arrived at Kirkby House, the staff were unbelievable with supporting us as well and throughout Mum's stay that carried on. They all made Mum's and our lives easier to cope with the terrible illness. What we and the extended family and friends witnessed was the care and genuine fondness the staff have for all the residents and whilst life is not always perfect, it was always a good atmosphere. Lots of activities, singers, dances parties and other celebrations throughout the year.
Mum loved her food, and it was all home-made as well as lots of cake which is so important.
Thank you to all the wonderful, caring staff at Kirkby House.
My only issue would be the food - she does not really like it - she is a bacon ribs person! She prefers custard, rice pudding and yoghurts to heavy cakes.
My sister is very happy in this secure and caring environment. The carers are helpful and accommodating in all respects.
I would not hesitate to recommend Kirkby House to anyone who has a relative needing a care home.
They have a television and lots of things to do.
My mum loves her bingo.
Every member of staff is highly committed to the welfare and care of mum and dad. The rooms are bright and the cleanliness is five stars.
Staff are fantastic. Mum and dads room is lovely, clean and modern. Food is great. Home is run perfect everyone is treated fabulous.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Jan 2025
HC-One’s Kirkby House Care Home, in Kirkby, Knowsley, Merseyside, has been marking the Big Garden Birdwatch taking place from January 24 to 26, 2025. The Big Garden Birdwatch encourages nature...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Kirkby House Care Home.
Accreditations
There are no accreditations posted yet for Kirkby House Care Home.
Meet the Team (1)

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”
Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.
She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.
When asked what she enjoys most abouther role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”
Away from work, Tracey likes to spend her spare time reading and watching films.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirkby House Care Home to verify any information. View our terms and conditions. Kirkby House Care Home has an Enhanced Service -more info.