Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 97 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £986

These prices are only a guideline, please contact Kirkby House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (97)

9.8

Kirkby House Care Home has a Review Score of 9.8 (9.778) out of 10, based on 18 reviews in the last 2 years.
Over all time Kirkby House Care Home has 97 reviews.

Overall Experience
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  • 14
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Date Published
  • 97
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Reviewer Connection to Kirkby House Care Home
  • 48
  • 17
  • 5
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Review from K M (Brother of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy in this secure and caring environment. The carers are helpful and accommodating in all respects.
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Review from B L (Son of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Kirkby House from 1st July. The care here is outstanding in every way and the home itself is very clean and well maintained.
I would not hesitate to recommend Kirkby House to anyone who has a relative needing a care home.
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Review from M F (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good they look after my mum. Mum is happy being there she gets well looked after.
They have a television and lots of things to do.
My mum loves her bingo.
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Review from L S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is highly committed to the welfare and care of mum and dad. The rooms are bright and the cleanliness is five stars.
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Review from S S (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic. Mum and dads room is lovely, clean and modern. Food is great. Home is run perfect everyone is treated fabulous.
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Review from Albert P (Husband of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirby House has a good vibe, the staff are excellent caring and living. Very clean standards and I'm very happy that my wife is here.
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Review from Karl P (Son of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House is a very nice place to be. My mum is very happy living here and the staff are excellent and very friendly. Mum is cared for very well.
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Review from Margaret M (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is given the best care here and treated with dignity. The support of all the staff is great and she is very happy here which is what I want.
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Review from Lorraine J (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this home because the staff are excellent carers. The home is very very clean, food fantastic, activities are brilliant and necessary for their well being. Thank you 10/10.
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Review from S O (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Kirkby House since February 2018 and settled well after the first few weeks. She now refers to here as her home.
She receives good care and help when needed to maintain her health and independence. The staff are always very approachable and show care and understanding to all residents.
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Review from M J (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite, friendly, helpful, always willing to help and support the family and staff care very much for the residents. My mum has settled in the home and is cared for 24/7.
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Review from M M (Daughter-in-law of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attentive and caring. Well looked after and enjoys the activities and food. Lots of laughs.
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Review from C M (Granddaughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very friendly. The staff are always lovely and kind and they all seem like they genuinely want to work here.
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Review from R C (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff.
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Review from C M (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and pleasant home with nice staff. Mum has settled very well and seems happy with everybody.
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Review from Edward M (Brother of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant!!
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Review from Paul S (Son-in-law of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and tidy and the staff do an amazing job under very difficult and demanding circumstances. The food and care that is given is excellent.
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Review from Marie H (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's a lovely home. Smells lovely when you walk in. Food looks lovely and staff are lovely.
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Review from Whinny M (Sister of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy that my sister is here. She is safe and happy.
Today we all played bingo. It was very good.
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Review from Hazel R (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House has been my home for 6 months and I couldn't wish for better care. Staff here have become my family. All my needs are catered for. I have a lovely room which I have personalised with my own belongings.
Friends and family can visit and take me out at any time. Nothing is too much trouble.
Visitors comment on the lovely friendly atmosphere that pervades the home. Caring for myself is no longer an option so I am lucky to be here in Kirkby House.
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Current Review Score: 9.8 (9.778)

Overview of Review Score

The Review Score of 9.8 (9.778) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.778 for Kirkby House Care Home is calculated as follows: ( (169 Excellents x 5) + (46 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.778
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.

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