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Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool, Merseyside L32 5TD
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The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)
Kirkby House Care Home, Liverpool
Kirkby House Care Home, Liverpool
Kirkby House Care Home, Liverpool

At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House...  

Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,155
Residential Dementia CareFrom £1,137From £1,251

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (112)

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9.9

Kirkby House Care Home has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years. Over all time Kirkby House Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from Sarah N (Daughter of Resident) published on 16 January 2023 Submitted via Postal Card
Overall Experience

Fantastic friendly staff treat my mother like their own.

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Review from Susan T (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience
Would just like to thank every single member of staff, carers, chefs, cleaners, and everyone who makes the care home work.
Our family are lucky to have you looking after our mam.

Thank you so much.

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Review from Monica Y (Daughter of Resident) published on 6 January 2023 Submitted via Website
Overall Experience

I really cannot fault Kirkby House Care Home and the staff there. My mother is happy, comfortable and well cared for. The rooms are clean, modern and spacious with lovely views of the gardens. The staff care for my mother as if she were their own mother, which is comforting, especially in times of lockdown. The staff are always willing to go the extra mile to ensure we can maintain contact with our loved ones; I am able to FaceTime my mother when visits are not possible. I am so grateful mum could obtain a place there in September 2021.

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Review from Marie S (Daughter of Resident) published on 13 September 2022 Submitted via Postal Card
Overall Experience

My mum is getting well looked after couldn't ask for a better bunch of girls to be looking after my mum. Nothing is too much trouble for them, would recommend Kirby House to anyone.

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Review from Paul R (Son of Resident) published on 10 June 2022 Submitted via Postal Card
Overall Experience
Mum's always clean and well cared for. The staff are always polite and patient with Mum.
I always get the feeling that Mum is treated as one of the family by the staff and it makes a huge difference to her last placement.

All in all, very happy and a big thank you to all the staff!

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Review from Graham H (Son of Resident) published on 13 September 2021 Submitted via Postal Card
Overall Experience

Kirkby House Care Home have treated my mother with care and compassion since she moved here. I feel confident that she has received the best care that she could have had.

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Review from N S (Daughter-in-law of Resident) published on 9 September 2021 Submitted via Postal Card
Overall Experience

The timing has been a little bit crazy with not being able to visit from the day after my mother-in-law went in but the staff have always been very reassuring and communication has always been great. We feel like she has been loved and cared for and are now happy we can come in for visits. Thank you.

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Review from Neil B (Son of Resident) published on 8 September 2021 Submitted via Postal Card
Overall Experience

My mum entered Kirkby House a day before the final lockdown in 2020. This was hard as we weren't able to see her or how she was settling in. The staff arranged window visits when it was allowed and Facetime calls so we could see her. The staff helped reassure me that she was well looked after and she has settled in really well. I am more than happy with how she has been treated and the level of care she receives.

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Review from Patricia S (Daughter of Resident) published on 11 August 2021 Submitted via Postal Card
Overall Experience

Cannot fault the level of care provided for my mother, the staff are lovely, very caring and helpful, keeping us informed of everything.

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Review from Carla L (Daughter of Resident) published on 13 April 2021 Submitted via Website
Overall Experience

My dad was so sad when he lost our beautiful mum to vascular dementia and needed 24-hour care. The staff in this care home are honestly fantastic with my dad, he's really settled in now and even has a friend to talk to. If you want your loved one to be cared for and looked after this is definitely the best place. I can't thank the staff enough for keeping Dad safe especially in the last 12 months - all the staff deserve a raise.

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Review from D H (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
Mum was residing in Kirkby House for three years following many years of difficulties at home. The care and support given to both Mum and our family; was fabulous.
The staff treated Mum with dignity and respect all of the time and always made our family welcome when we visited, often after long journies to Liverpool.
Towards the end of Mum's life, the staff treated her like their own; showing love and kindness all of the time.

I would like to take this opportunity to thank the wonderful staff at Kirkby House; who are amazing.

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Review from T H (Son-in-law of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
A lovely homely environment.
Staff very kind and caring.
Nothing ever a problem.
Patient treated with respect and dignity.

Also fun and enjoyable for the clients.

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Review from Jeanette D (Daughter of Resident) published on 28 January 2020 Submitted via Website
Overall Experience

Kirkby House has cared for my Mum for 3 years. She died on 3rd January 2020. I cannot express how grateful I am and we are as a family for the care, kindness and support Mum received whilst she was there. Also, the care and respect given to Mum and us in the difficult weeks, months up to Mum dying. The staff are second to none and nothing was too much trouble for them. We were kept informed every step of the way and could not have asked for better care for Mum. All staff members were upset at Mum passing and many of them attended the funeral service. That in my view shows their care and compassion. Mum has been happy there and enjoyed the days out and all the activities such as singing, dancing etc. I would not hesitate to recommend Kirkby House to look after loved ones.

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Review from Sandra C (Daughter of Resident) published on 22 January 2020 Submitted via Website
Overall Experience
Mum was at Kirkby House for three years in total. We didn't want Mum in a care home as we had cared for her in her own home for years previously, but it became impossible as her dementia progressed and safety was a big issue. To add to the dilemma, Mum had been to another home for six weeks respite, which had not been a good experience.
The first day Mum arrived at Kirkby House, the staff were unbelievable with supporting us as well and throughout Mum's stay that carried on. They all made Mum's and our lives easier to cope with the terrible illness. What we and the extended family and friends witnessed was the care and genuine fondness the staff have for all the residents and whilst life is not always perfect, it was always a good atmosphere. Lots of activities, singers, dances parties and other celebrations throughout the year.
Mum loved her food, and it was all home-made as well as lots of cake which is so important.

Thank you to all the wonderful, caring staff at Kirkby House.

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Review from M B (Niece of Resident) published on 3 December 2019 Submitted via Postal Card
Overall Experience
Kirkby House is a lovely, warm, friendly environment. My auntie is well cared for and the staff are all caring of her. Her health has improved greatly in the two years she has been here.

My only issue would be the food - she does not really like it - she is a bacon ribs person! She prefers custard, rice pudding and yoghurts to heavy cakes.

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Review from K M (Brother of Resident) published on 25 October 2019 Submitted via Postal Card
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My sister is very happy in this secure and caring environment. The carers are helpful and accommodating in all respects.

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Review from B L (Son of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience
Mum has been in Kirkby House from 1st July. The care here is outstanding in every way and the home itself is very clean and well maintained.

I would not hesitate to recommend Kirkby House to anyone who has a relative needing a care home.

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Review from M F (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card
Overall Experience
The staff are very good they look after my mum. Mum is happy being there she gets well looked after.
They have a television and lots of things to do.

My mum loves her bingo.

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Review from L S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card
Overall Experience

Every member of staff is highly committed to the welfare and care of mum and dad. The rooms are bright and the cleanliness is five stars.

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Review from S S (Son of Resident) published on 13 September 2019 Submitted via Postal Card
Overall Experience

Staff are fantastic. Mum and dads room is lovely, clean and modern. Food is great. Home is run perfect everyone is treated fabulous.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 23 Jan 2025

    HC-One’s Kirkby House Care Home, in Kirkby, Knowsley, Merseyside, has been marking the Big Garden Birdwatch taking place from January 24 to 26, 2025. The Big Garden Birdwatch encourages nature...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Kirkby House Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Kirkby House Care Home.

Meet the Team (1)

Tracey Conlin
Tracey ConlinJob Title:Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”

Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.

She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.

She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.

When asked what she enjoys most about

her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”

Away from work, Tracey likes to spend her spare time reading and watching films.

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