Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 108 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.
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Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1137
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1251
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (108)

9.8

Kirkby House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 27 reviews in the last 2 years.
Over all time Kirkby House Care Home has 108 reviews.

Overall Experience
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Date Published
  • 108
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  • 27
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Reviewer Connection to Kirkby House Care Home
  • 52
  • 18
  • 6
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Total of 108, showing 41-60
Review from Paul R (Son of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's always clean and well cared for. The staff are always polite and patient with Mum.
I always get the feeling that Mum is treated as one of the family by the staff and it makes a huge difference to her last placement.
All in all, very happy and a big thank you to all the staff!
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Review from Graham H (Son of Resident) published on 13 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House Care Home have treated my mother with care and compassion since she moved here. I feel confident that she has received the best care that she could have had.
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Review from N S (Daughter-in-law of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The timing has been a little bit crazy with not being able to visit from the day after my mother-in-law went in but the staff have always been very reassuring and communication has always been great. We feel like she has been loved and cared for and are now happy we can come in for visits. Thank you.
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Review from Neil B (Son of Resident) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered Kirkby House a day before the final lockdown in 2020. This was hard as we weren't able to see her or how she was settling in. The staff arranged window visits when it was allowed and Facetime calls so we could see her. The staff helped reassure me that she was well looked after and she
has settled in really well. I am more than happy with how she has been treated and the level of care she receives.
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Review from Patricia S (Daughter of Resident) published on 11 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault the level of care provided for my mother, the staff are lovely, very caring and helpful, keeping us informed of everything.
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Review from Carla L (Daughter of Resident) published on 13 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was so sad when he lost our beautiful mum to vascular dementia and needed 24-hour care. The staff in this care home are honestly fantastic with my dad, he's really settled in now and even has a friend to talk to. If you want your loved one to be cared for and looked after this is definitely the
best place. I can't thank the staff enough for keeping Dad safe especially in the last 12 months - all the staff deserve a raise.
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Review from D H (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was residing in Kirkby House for three years following many years of difficulties at home. The care and support given to both Mum and our family; was fabulous.
The staff treated Mum with dignity and respect all of the time and always made our family welcome when we visited, often after long journies
to Liverpool.
Towards the end of Mum's life, the staff treated her like their own; showing love and kindness all of the time.
I would like to take this opportunity to thank the wonderful staff at Kirkby House; who are amazing.
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Review from T H (Son-in-law of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A lovely homely environment.
Staff very kind and caring.
Nothing ever a problem.
Patient treated with respect and dignity.
Also fun and enjoyable for the clients.
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Review from Jeanette D (Daughter of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kirkby House has cared for my Mum for 3 years. She died on 3rd January 2020. I cannot express how grateful I am and we are as a family for the care, kindness and support Mum received whilst she was there. Also, the care and respect given to Mum and us in the difficult weeks, months up to Mum dying.
The staff are second to none and nothing was too much trouble for them. We were kept informed every step of the way and could not have asked for better care for Mum. All staff members were upset at Mum passing and many of them attended the funeral service. That in my view shows their care and compassion. Mum has been happy there and enjoyed the days out and all the activities such as singing, dancing etc. I would not hesitate to recommend Kirkby House to look after loved ones.
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Review from Sandra C (Daughter of Resident) published on 22 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was at Kirkby House for three years in total. We didn't want Mum in a care home as we had cared for her in her own home for years previously, but it became impossible as her dementia progressed and safety was a big issue. To add to the dilemma, Mum had been to another home for six weeks respite,
which had not been a good experience.
The first day Mum arrived at Kirkby House, the staff were unbelievable with supporting us as well and throughout Mum's stay that carried on. They all made Mum's and our lives easier to cope with the terrible illness. What we and the extended family and friends witnessed was the care and genuine fondness the staff have for all the residents and whilst life is not always perfect, it was always a good atmosphere. Lots of activities, singers, dances parties and other celebrations throughout the year.
Mum loved her food, and it was all home-made as well as lots of cake which is so important.
Thank you to all the wonderful, caring staff at Kirkby House.
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Review from M B (Niece of Resident) published on 3 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House is a lovely, warm, friendly environment. My auntie is well cared for and the staff are all caring of her. Her health has improved greatly in the two years she has been here.
My only issue would be the food - she does not really like it - she is a bacon ribs person! She prefers custard,
rice pudding and yoghurts to heavy cakes.
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Review from K M (Brother of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy in this secure and caring environment. The carers are helpful and accommodating in all respects.
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Review from B L (Son of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Kirkby House from 1st July. The care here is outstanding in every way and the home itself is very clean and well maintained.
I would not hesitate to recommend Kirkby House to anyone who has a relative needing a care home.
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Review from M F (Daughter of Resident) published on 20 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good they look after my mum. Mum is happy being there she gets well looked after.
They have a television and lots of things to do.
My mum loves her bingo.
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Review from L S (Daughter of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is highly committed to the welfare and care of mum and dad. The rooms are bright and the cleanliness is five stars.
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Review from S S (Son of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are fantastic. Mum and dads room is lovely, clean and modern. Food is great. Home is run perfect everyone is treated fabulous.
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Review from Albert P (Husband of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirby House has a good vibe, the staff are excellent caring and living. Very clean standards and I'm very happy that my wife is here.
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Review from Karl P (Son of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House is a very nice place to be. My mum is very happy living here and the staff are excellent and very friendly. Mum is cared for very well.
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Review from Margaret M (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is given the best care here and treated with dignity. The support of all the staff is great and she is very happy here which is what I want.
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Review from Lorraine J (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this home because the staff are excellent carers. The home is very very clean, food fantastic, activities are brilliant and necessary for their well being. Thank you 10/10.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Kirkby House Care Home is calculated as follows: ( (271 Excellents x 5) + (52 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 324 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.

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