Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 108 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.
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Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1137
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1251
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (108)

9.8

Kirkby House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 27 reviews in the last 2 years.
Over all time Kirkby House Care Home has 108 reviews.

Overall Experience
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  • 14
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Date Published
  • 108
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  • 27
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Reviewer Connection to Kirkby House Care Home
  • 52
  • 18
  • 6
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Total of 108, showing 81-100
Review from Edward C (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has got on really well since residing here, she is more responsive and has put on weight. She has her ups and downs but importantly, she is more aware of things going on around her and has improved in leaps and bounds.
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Review from Barbara W (Friend of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy to know that my friend is being very well looked after and cared for. I feel that it has allowed the family to enjoy their time spent with her.
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Review from Elizabeth H (Friend of Resident) published on 19 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Kirkby House Care Centre because of the staff and residents are well looked after.
It is a very lively place to be in which is a good thing.
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Review from Derek E (Son-in-law of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law has been here for nearly 2 years. We could not wish for nicer staff to look after her.


She is cared for 24 hours a day and is well loved, the home is always clean and accidents are cleaned up straight away.


The residents are kept clean and treated with dignity. There is always someone

to help and say hello.
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Review from Karen G (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with Kirkby House, the staff really make it and Mum is happy. I just wish that there could be more activities in the day and seven days a week.
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Review from Elaine E (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I like Kirkby House because it's friendly and very local for Dad. The staff have a great sense of humour, I'm happy that Mum is happy.
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Review from Diane J (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum stayed on respite many times and I was very happy with everything, so when the time came for permanent care, Kirkby House was obviously our choice.


Mum has been at Kirkby House for over 2 years now and we are still very happy, and Mum is too.

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Review from Angela A (Daughter of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On our first visit to Kirkby House we were very impressed with the staff. Happy residents and the overall feel of the homely environment.
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Review from Stephen M (Son of Resident) published on 14 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What impressed me was I was able to call and view without an appointment. It is a lovely homely atmosphere. Plenty going on and a pleasant smell!
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Review from James C (Son of Resident) published on 10 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After viewing three other homes I decided I liked Kirkby House the best and I'm happy with my choice.
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Review from B M (Son of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We decided to put Mum into Kirkby House as we were very happy after viewing. Kirkby House meets Mum's needs and that makes it so much easier for me.
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Review from Elaine S (Daughter of Resident) published on 8 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father have lived in Kirkby House for nearly two years. They have both settled in very well and received excellent care. Both have had health scares but have always received prompt and expert assistance and if requiring hospitalisation have returned to Kirkby House and made a good recovery.
Overall I would say the staff are marvelous and do a great job. My only criticism (and it's not vital) is that all the rooms are not en-suite!
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Review from Susan S M (Daughter of Resident) published on 26 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's brilliant, mum has settled so well and the staff are great/brilliant, can't find fault.
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Review from Angela (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very happy that mum is at Kirkby House. We were recommended by a friend and are so glad we looked at and chose Kirkby House. Very happy with care that mum is getting that we can't provide.
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Review from Margaret B (Daughter of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think Kirkby House Care Centre is lovely. My husband has a degree in Mental Health Nursing and when we visit, my husband always says that Kirkby House Care Centre is one of the best care homes has ever seen. Staff are lovely. The manager is very helpful and knowledgeable. Dad says he never stops
eating. I would recommend Kirkby House Care Centre.
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Review from Mrs W (Resident) assisted by family/friend published on 25 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Without a doubt! I would recommend Kirkby House Care Centre all the residents are all cared for well and look very presentable at all times. As a family, we are very pleased and think it's excellent.
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Review from Margaret D (Wife of Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husband being at Kirkby House its so very homely and warm and girls are very kind. If any of the answers were dissatisfied I would not have my loved one staying there.
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Review from Michael W (Son of Resident) published on 11 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family chose Kirkby House for dad, because when we visited the place was clean and the staff were helpful. It was great to see interaction around the home we felt it was just like dad being at his home with lots of new people.
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Review from Joyce B (Daughter of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care provided to mum, the trust we had in staff to take mum out for events. Kirby House is a very happy home to live in or visit. I feel that the end of life care shown to mum was incredible and so very nice and peaceful and we couldn't have asked for more from the team.
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Review from Demi H (Granddaughter of Resident) published on 4 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are fab with my nan and I don't worry about her any more, when ever I need someone to talk to there is someone always there. The room is always clean and I like the way we can come at any time of the day. When I see my nan looking a bit sick or tired the staff always listen to me. I don't
have anything bad to say about this place.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Kirkby House Care Home is calculated as follows: ( (271 Excellents x 5) + (52 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 324 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.

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