Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD
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9.8 108 Reviews
  • Kirkby House Care Home, Liverpool
At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House understand the nutritional needs of older people and create delicious meals to ensure a lovely dining experience for all residents and visitors. They offer a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kirkby House like to learn about each resident’s hobbies and interests, allowing them to design a comprehensive activity programme full of things residents enjoy. They also recognise the significance of community, so from building relationships with the neighbours in local community groups and schools to arranging sightseeing trips in the local area, Kirkby House encourages residents to take an active role in the Kirkby community.

There's something for everyone at the friendly and welcoming care home, with a very popular wellbeing and activities plan consisting of events and activities, including a regular coffee morning. There is also a hair salon and sensory garden where residents can relax. So whether you're looking to get involved with the activities or events or would prefer to enjoy the slower pace of life, you can rest assured knowing that you have all the support you need.
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Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1137
  • RESPITE Self-Funded Residential Care: from £1155
  • RESPITE Self-Funded Residential Dementia Care: from £1251
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (108)

9.8

Kirkby House Care Home has a Review Score of 9.8 (9.833) out of 10, based on 27 reviews in the last 2 years.
Over all time Kirkby House Care Home has 108 reviews.

Overall Experience
  • 94
  • 14
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Date Published
  • 108
  • 12
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  • 27
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Reviewer Connection to Kirkby House Care Home
  • 52
  • 18
  • 6
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  • 5
  • 3
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  • 2
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  • 1
  • 1
Total of 108, showing 61-80
Review from S O (Friend of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Kirkby House since February 2018 and settled well after the first few weeks. She now refers to here as her home.
She receives good care and help when needed to maintain her health and independence. The staff are always very approachable and show care and understanding to all residents.
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Review from M J (Daughter of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite, friendly, helpful, always willing to help and support the family and staff care very much for the residents. My mum has settled in the home and is cared for 24/7.
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Review from M M (Daughter-in-law of Resident) published on 1 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Attentive and caring. Well looked after and enjoys the activities and food. Lots of laughs.
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Review from C M (Granddaughter of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is very friendly. The staff are always lovely and kind and they all seem like they genuinely want to work here.
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Review from R C (Daughter of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful staff.
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Review from C M (Son of Resident) published on 12 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very clean and pleasant home with nice staff. Mum has settled very well and seems happy with everybody.
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Review from Edward M (Brother of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant!!
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Review from Paul S (Son-in-law of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and tidy and the staff do an amazing job under very difficult and demanding circumstances. The food and care that is given is excellent.
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Review from Marie H (Daughter of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think it's a lovely home. Smells lovely when you walk in. Food looks lovely and staff are lovely.
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Review from Whinny M (Sister of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy that my sister is here. She is safe and happy.
Today we all played bingo. It was very good.
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Review from Hazel R (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House has been my home for 6 months and I couldn't wish for better care. Staff here have become my family. All my needs are catered for. I have a lovely room which I have personalised with my own belongings.
Friends and family can visit and take me out at any time. Nothing is too much trouble.
Visitors comment on the lovely friendly atmosphere that pervades the home. Caring for myself is no longer an option so I am lucky to be here in Kirkby House.
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Review from Gladys J (Sister of Resident) published on 17 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and friendly. Rooms are nice and bright. Everything is clean and a nice fresh smell. Food is good and healthy eating. My sister eats everything and a variety.
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Review from Michaela P (Granddaughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my Nan I can see how happy and well looked after. The food menu offers a variety of food so residents have a choice. They have daily activities such as Bingo which my Nan enjoys and if I visit during an activity I will join in with her. My Nan has made friends since being at the care
home which has helped her. The staff have been really helpful and my Nan loves them.
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Review from Marie H (Daughter of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kirkby House is very clean and tidy. Staff very nice and mum is settled well. We are very happy.
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Review from Susan P (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing.
Mum is always very well presented, hair always done.
And the main thing to me is that Mum is well looked after and safe.
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Review from Carol H (Daughter of Resident) published on 19 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. We knew when we visited that Kirby House would be the best place for mum to be.
As a family, we are very pleased.
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Review from Daniel M (Son of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and content and as a family we are pleased with everything.
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Review from Ellen S (Sister of Resident) published on 16 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From what I have seen, I think Kirkby House is very good and they look after the people in their care very well.
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Review from Marcella H (Daughter of Resident) published on 1 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was a very hard decision to put mum in a care home but we couldn't cover 24hours a day which mum needed. We viewed a lot of care homes, Kirby House stood out for me. Staff are lovely and do all they can to make mum feel at home. It takes a lot of pressure off us knowing mum is well looked after.
Mum does miss her country and western nights out but she's made friends here.
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Review from Patricia G (Daughter of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After caring for my mother constantly for over two years as a family she became unsafe to be left for even half an hour between shifts.The decision to have her in 24-hour care was the last resort after reviewing and viewing several different homes we made the decision to put her in Kirby House Care
Centre. She has been here for over six months and settled well. The staff are marvellous and she has made friends.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Kirkby House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Kirkby House Care Home is calculated as follows: ( (271 Excellents x 5) + (52 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 324 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kirkby House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Tracey

Tracey Conlin

Job Title: Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”


Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.


She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.


She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.


When asked what she enjoys most about
her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”


Away from work, Tracey likes to spend her spare time reading and watching films.

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