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Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool, Merseyside L32 5TD
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The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)
Kirkby House Care Home, Liverpool
Kirkby House Care Home, Liverpool
Kirkby House Care Home, Liverpool

At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.

The catering team at Kirkby House...  

Care Provided by Kirkby House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,050From £1,155
Residential Dementia CareFrom £1,137From £1,251

Contact Kirkby House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Conlin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: -1
  • Last Refurbishment: 2007
  • Number of floors: 1

Room Information

  • Single Rooms (44)

Kirkby House Care Home Reviews (112)

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9.9

Kirkby House Care Home has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years. Over all time Kirkby House Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from N W (Daughter of Resident) published on 3 February 2025 Submitted via Website
Overall Experience

On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them.'' - I was in that exact predicament I had done various 'care home tours'' - I arrived 'un announced' which was not a problem (this was a big decision, involving 'my mum') I noticed immediately how clean it was, the residents looked cheerful, happy and content, a food menu on display to view what had/would be eaten, various daytime activities, numerous visiting areas to visit in, access to an outside maintained secure garden - my mum loved being outside in the garden at her home. The atmosphere was that day and still is to date lovely, friendly, and welcoming. (Christmas was beautiful/special) Every member of staff is outstanding, going above and beyond with care and love. I can honestly say that Kirkby House is the best.

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Review from L W (Daughter of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
Prior to my mum going to Kirkby House her dementia had progressed resulting in her decline, her personal care, eating, taking plenty of fluids, and getting lost outside had become much worse.
We sat down with Mum expressing our concerns for her safety and asked if she would like to go and visit Kirkby House, we did this for a week or so while getting support from mums social worker, thankfully mum had agreed she would like to go and live at Kirkby House (this was during September 2024).
It is now 4 months on and Mum is doing amazingly, all her needs are met, and mum is safe and settled at Kirkby House.
The family cannot thank the staff enough for the amazing work that they provide for Mum, all her dietary needs are met, and mum is provided with everything at the home while the family still maintains some normality for Mum in the outside world, she can still do the things she wants outside the only difference is family members will take mum out and then bring her back to the home.

Thank you.

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Review from J M (Daughter of Resident) published on 10 December 2024 Submitted via Postal Card
Overall Experience

If you are looking for a good care home then look no further than Kirkby House. It is like one big extended family. Lovely, bright, and clean. All the staff are friendly and approachable and treat the residents like they are members of their own family. They all contribute to this being a lovely home to live in. You can feel the happy vibe as soon as you walk through the door.

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Review from J M (Friend of Resident) published on 13 November 2024 Submitted via Postal Card
Overall Experience

Excellent I have no complaints to make. The facilities are clean and comfortable and catering is good. The staff are caring and helpful; the general atmosphere is warm and visitors are welcomed. I would recommend this care home without hesitation.

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Review from D R (Niece of Resident) published on 13 November 2024 Submitted via Postal Card
Overall Experience

I am the niece of a resident at this care home. The residents are looked after very well. The care staff are all kind and supportive to the residents and treat them with dignity. The facilities are very good and the staff is very helpful. Good positive feelings when myself and other members of my family come to see our auntie.

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Review from John A (Brother of Resident) published on 12 September 2024 Submitted via Postal Card
Overall Experience

My wife and I have been a visitor to Kirby House for about 1 year, we have to say both are very impressed with the overall care and professional way the staff present themselves and the wonderful reception we get when we visit. The home is always very clean and organised. My sister is well cared for.

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Review from G S (Daughter-in-law of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

A friendly, caring atmosphere with helpful and attentive staff. It's reassuring to know my mother-in-law is being well cared for.

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Review from Philip S (Son of Resident) published on 28 August 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident at Kirkby House for just over three years, and I have seen a significant improvement in her physical and mental health since she first arrived. I cannot thank the staff enough.

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Review from Catherine (Daughter of Resident) published on 12 August 2024 Submitted via Postal Card
Overall Experience

My mum is really happy in the home, and we are very pleased with it. Mum has been there a number of years, and as her condition has changed, the home has adapted the provision of care. It is a happy and friendly place to visit.

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Review from D M (Daughter of Resident) published on 9 August 2024 Submitted via Postal Card
Overall Experience

My mum is very happy at Kirkby House, we didn't think she would settle as quickly as she did. She is well looked after and catered for and the staff and management are always on hand to speak to. The elderly have a lot of activities to keep them occupied. I would recommend this care home.

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Review from P C (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

We as a family are pleased with the care our mum receives. We feel confident in leaving Mum in the care of the lovely staff. They are very approachable and friendly. It is obvious they all work very hard.

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Review from E C (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card
Overall Experience

My mum has been cared for in this home now for 18 months. Throughout that time, they have treated her and my family with great care, kindness, dignity and respect. Their communication to us has been great during this time and I would highly recommend Kirkby House to anyone looking for a care home for a member of their family.

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Review from Marilyn W (Daughter of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

My mum was a resident at Kirkby House for nearly eight years until 21/12/2023 when she sadly passed. In all those years we as a family have never had any cause for complaint. The staff are second to none, nothing was ever a problem. My mum was very happy there. She was safe, well looked after by staff that really care. Every time I went on a visit there was some sort of activity going on. In my opinion it's a fantastic home with fantastic staff.

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Review from Alison J (Daughter of Resident) published on 15 January 2024 Submitted via Postal Card
Overall Experience

The care given by all staff at Kirkby House is excellent and I would recommend this care home. The rooms are clean, spacious and well-maintained. There is always a warm welcome here and everyone goes above and beyond to help support families.

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Review from Angela K (Daughter of Resident) published on 14 April 2023 Submitted via Postal Card
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My mum went for respite, the staff were some of the most caring people I have ever met they should be so proud of themselves. They were exceptional in all areas. Well done Kirby House, you deserve the highest recognition.

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Review from Alan R (Son of Resident) published on 11 April 2023 Submitted via Website
Overall Experience

If you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them. The staff are all lovely, the home is spotlessly clean and bright, and the management are always warm, approachable and accommodating. Nothing was ever too much trouble for any of the staff who work tirelessly to provide the best possible care. I honestly can't recommend Kirkby House Care Home enough.

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Review from C O (Niece of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience

My aunt was taken to Kirkby House Care Home in December. From the hospital putting her down, to going into Kirkby House she has thrived in every way. The staff cannot do enough to help, even the admin staff. It is so clean, with no smells and the girls are lovely. Residents are well looked after, I would recommend the home to anyone. They definitely need to be at the top of the pay scale.

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Review from Jess L (Grandson of Resident) published on 17 February 2023 Submitted via Website
Overall Experience
Kirkby House has provided great care for my grandmother for all of the time she has stayed there. The staff are very friendly and take great care of the residents.

Would highly recommend this care home.

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Review from P J (Son-in-law of Resident) published on 26 January 2023 Submitted via Website
Overall Experience
There is always a warm welcome when we visit Kirkby House, it is a comfortable and happy place providing excellent care. The rooms here are spacious and clean and residents are well looked after.

The staff are all very welcoming, communication is good and nothing is too much trouble.

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Review from Victoria B (Granddaughter of Resident) published on 24 January 2023 Submitted via Postal Card
Overall Experience
My mum was well looked after during the 6 months she was a resident.

I cannot thank the staff enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 November 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (15) & Events (0)

News
  • 04 Jun 2025

    HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...

  • 23 Jan 2025

    HC-One’s Kirkby House Care Home, in Kirkby, Knowsley, Merseyside, has been marking the Big Garden Birdwatch taking place from January 24 to 26, 2025. The Big Garden Birdwatch encourages nature...

  • 20 Nov 2024

    HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...

Upcoming Events

There are no upcoming events for Kirkby House Care Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: HC-One
  • 28 Feb 2023Recipient: HC-One
  • 28 Feb 2020Recipient: HC-One

Accreditations

There are no accreditations posted yet for Kirkby House Care Home.

Meet the Team (1)

Tracey Conlin
Tracey ConlinJob Title:Home Manager

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”

Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.

She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.

She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.

When asked what she enjoys most about

her role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”

Away from work, Tracey likes to spend her spare time reading and watching films.

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