
The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



The staff are always polite and patient with Mum.Paul R(Son of Resident/Service User)



At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care.
From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to settle in and enjoy life at the home.
The catering team at Kirkby House...
Care Provided by Kirkby House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 44 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Kirkby House Care Home for full pricing details and T&Cs.
Contact Kirkby House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Tracey Conlin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2007
- Number of floors: 1
Room Information
- Single Rooms (44)
Kirkby House Care Home Reviews (112)
Kirkby House Care Home has a Review Score of 9.9 (9.868) out of 10, based on 30 reviews in the last 2 years.
Over all time Kirkby House Care Home has 112 reviews.
On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them.'' - I was in that exact predicament I had done various 'care home tours'' - I arrived 'un announced' which was not a problem (this was a big decision, involving 'my mum') I noticed immediately how clean it was, the residents looked cheerful, happy and content, a food menu on display to view what had/would be eaten, various daytime activities, numerous visiting areas to visit in, access to an outside maintained secure garden - my mum loved being outside in the garden at her home. The atmosphere was that day and still is to date lovely, friendly, and welcoming. (Christmas was beautiful/special) Every member of staff is outstanding, going above and beyond with care and love. I can honestly say that Kirkby House is the best.
We sat down with Mum expressing our concerns for her safety and asked if she would like to go and visit Kirkby House, we did this for a week or so while getting support from mums social worker, thankfully mum had agreed she would like to go and live at Kirkby House (this was during September 2024).
It is now 4 months on and Mum is doing amazingly, all her needs are met, and mum is safe and settled at Kirkby House.
The family cannot thank the staff enough for the amazing work that they provide for Mum, all her dietary needs are met, and mum is provided with everything at the home while the family still maintains some normality for Mum in the outside world, she can still do the things she wants outside the only difference is family members will take mum out and then bring her back to the home.
Thank you.
If you are looking for a good care home then look no further than Kirkby House. It is like one big extended family. Lovely, bright, and clean. All the staff are friendly and approachable and treat the residents like they are members of their own family. They all contribute to this being a lovely home to live in. You can feel the happy vibe as soon as you walk through the door.
Excellent I have no complaints to make. The facilities are clean and comfortable and catering is good. The staff are caring and helpful; the general atmosphere is warm and visitors are welcomed. I would recommend this care home without hesitation.
I am the niece of a resident at this care home. The residents are looked after very well. The care staff are all kind and supportive to the residents and treat them with dignity. The facilities are very good and the staff is very helpful. Good positive feelings when myself and other members of my family come to see our auntie.
My wife and I have been a visitor to Kirby House for about 1 year, we have to say both are very impressed with the overall care and professional way the staff present themselves and the wonderful reception we get when we visit. The home is always very clean and organised. My sister is well cared for.
A friendly, caring atmosphere with helpful and attentive staff. It's reassuring to know my mother-in-law is being well cared for.
My mum has been a resident at Kirkby House for just over three years, and I have seen a significant improvement in her physical and mental health since she first arrived. I cannot thank the staff enough.
My mum is really happy in the home, and we are very pleased with it. Mum has been there a number of years, and as her condition has changed, the home has adapted the provision of care. It is a happy and friendly place to visit.
My mum is very happy at Kirkby House, we didn't think she would settle as quickly as she did. She is well looked after and catered for and the staff and management are always on hand to speak to. The elderly have a lot of activities to keep them occupied. I would recommend this care home.
We as a family are pleased with the care our mum receives. We feel confident in leaving Mum in the care of the lovely staff. They are very approachable and friendly. It is obvious they all work very hard.
My mum has been cared for in this home now for 18 months. Throughout that time, they have treated her and my family with great care, kindness, dignity and respect. Their communication to us has been great during this time and I would highly recommend Kirkby House to anyone looking for a care home for a member of their family.
My mum was a resident at Kirkby House for nearly eight years until 21/12/2023 when she sadly passed. In all those years we as a family have never had any cause for complaint. The staff are second to none, nothing was ever a problem. My mum was very happy there. She was safe, well looked after by staff that really care. Every time I went on a visit there was some sort of activity going on. In my opinion it's a fantastic home with fantastic staff.
The care given by all staff at Kirkby House is excellent and I would recommend this care home. The rooms are clean, spacious and well-maintained. There is always a warm welcome here and everyone goes above and beyond to help support families.
My mum went for respite, the staff were some of the most caring people I have ever met they should be so proud of themselves. They were exceptional in all areas. Well done Kirby House, you deserve the highest recognition.
If you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them. The staff are all lovely, the home is spotlessly clean and bright, and the management are always warm, approachable and accommodating. Nothing was ever too much trouble for any of the staff who work tirelessly to provide the best possible care. I honestly can't recommend Kirkby House Care Home enough.
My aunt was taken to Kirkby House Care Home in December. From the hospital putting her down, to going into Kirkby House she has thrived in every way. The staff cannot do enough to help, even the admin staff. It is so clean, with no smells and the girls are lovely. Residents are well looked after, I would recommend the home to anyone. They definitely need to be at the top of the pay scale.
Would highly recommend this care home.
The staff are all very welcoming, communication is good and nothing is too much trouble.
I cannot thank the staff enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (15) & Events (0)
- 04 Jun 2025
HC-One care homes across Britain are preparing to open their doors to welcome in visitors from their local communities to join them in this year’s Care Home Open Week celebrations...
- 23 Jan 2025
HC-One’s Kirkby House Care Home, in Kirkby, Knowsley, Merseyside, has been marking the Big Garden Birdwatch taking place from January 24 to 26, 2025. The Big Garden Birdwatch encourages nature...
- 20 Nov 2024
HC-One care homes across the UK are marking International Men’s Day on Tuesday, November 19, 2024, which aims to raise awareness of men’s wellbeing. HC-One resident’s wellbeing is a key...
There are no upcoming events for Kirkby House Care Home.
Accreditations
There are no accreditations posted yet for Kirkby House Care Home.
Meet the Team (1)

“I believe that kind care means doing that little bit extra that makes the difference to someone’s life.”
Tracey has gained over 30 years’ experience in providing care and support to older people, to enrich their lives.
She is a knowledgeable and committed leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked for the company for a number of years, Tracey closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident.
She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Kirkby House.
When asked what she enjoys most abouther role, Tracey remarked: “I just love spending time with our Residents and seeing them smile.”
Away from work, Tracey likes to spend her spare time reading and watching films.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kirkby House Care Home to verify any information. View our terms and conditions. Kirkby House Care Home has an Enhanced Service -more info.