Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
Review Us
9.8 88 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.
Show Roby Lodge Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £975

These prices are only a guideline, please contact Roby Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natalie Carney (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Roby Lodge Care Home Reviews (88)

9.8

Roby Lodge Care Home has a Review Score of 9.8 (9.791) out of 10, based on 29 reviews in the last 2 years.
Over all time Roby Lodge Care Home has 88 reviews.

Overall Experience
  • 66
  • 19
  • 1
  • 1
  • 1
Date Published
  • 88
  • 15
  • 18
  • 29
  • 59
Reviewer Connection to Roby Lodge Care Home
  • 40
  • 23
  • 4
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from Kathryn M (Daughter of Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Due to Mum's type 2 diabetes she should not be overloaded with food/meals/milkshakes and juices. Not good with healthy options. Alternative to a heavy meal are sandwiches made with 'cheap' margarine. Mum would 'never' have milkshakes or cereal, cakes and or biscuits but 'continually' offered them. This
affects her bowels/stoma and leads to discomfort and lethargy. Also due to meals being transported from adjacent building they can be warm/cold. There's nothing wrong with her and others just having a good 'ole' cuppa tea instead of sugary juices and disgusting milkshakes. This needs addressing.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Roby Lodge Care Home

Thank you for your review. We are sorry you have had concerns regarding the food and have addressed this with our kitchen. We always try to ensure our residents have personal choice and preference as well as considering their medical requirements. Following our meeting I hope the plan in place ensures your mum can enjoy her choices and it does not affect her health.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N A (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and management have been excellent from day one. Mum has been in Roby Lodge for only 4 weeks but has settled in straight away. Mum has been entertained, had her hair cut and eating well. We feel she is in a safe and caring place and are very grateful to all the staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Friend of Resident) published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Care home management and staff are excellent and work really hard to care for the residents.
I feel that an extra member of staff is needed at times as staff can become very stretched caring for the more needy residents.
Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home

Thank you for your very positive review; we are proud of our staff at Roby Lodge. It was lovely to read you think our team are excellent. We review our staff ratios monthly in line with the dependency levels of those living with us to ensure safe staffing levels. The home manager has had a conversation with the family member and shown him the dependency tool etc. and he is now more reassured.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Beth W (Friend of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited today. All staff were very cheery and taking great care of the residents. One staff member in particular was brilliant and gave lots of information asked for and was super helpful. The home seemed nice and clean and the rooms are nice and spacious.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tony K (Son of Resident) published on 28 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing team who looked after my mum providing dignified care and compassion around the clock. Knowing how well my mum was looked after gave me great peace of mind. During her recent end-of-life care, I cannot praise the staff enough. Even though they were busy, nothing was too much trouble - and
I was astounded at how well they supported and looked after me and my family whilst in her last few days.
I will never forget the amazing people and will always be indebted to them. Thank you with all of my heart.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M B (Niece of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie was in Roby Lodge Care Home Liverpool, she was moved from elsewhere. She passed away on 21.1.24 in Roby Lodge and the care she received was really very good. She was treated at the end of life with dignity and care. I spent her last 4 days with her and the staff were amazingly kind to myself
and her son, my cousin. I have had experience in care homes as a manager, being retired 10 years ago. I would like to say that you. You should be proud of your staff and management in Roby Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from William M (Grandson of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad moved in recently to Roby Lodge. The care is amazing. Nothing is too much trouble from management and care staff. Would highly recommend it to anyone looking for care for their loved one. We can sleep at night knowing our grandad is being well looked after. Keep up the good work.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T W (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been kind, caring and informative and have cared for Mum above and beyond their many duties.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Granddaughter of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so thankful for all the support that was given to my nan and our family during her stay and really felt at home there! Her weight increased and her mental health improved dramatically. I would highly recommend them!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S W (Daughter of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Gets good care and is well looked after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denis F (Son of Resident) published on 5 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted to Roby Lodge Care Home after recovering from Covid 19. He was in a very poor weakened state. Now after ten months, he is strong and happy. He is very well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat M (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know how difficult it is to care for dementia patients, but the staff at Roby House look after my mother well and I know she is well cared for, well fed and clean.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Suzanne L (Daughter of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved here from another care home when it closed down, and I can't believe how quickly she has settled in. The staff are fantastic, and the level of care is superb. I know my mum is well looked after, and I cannot fault the level of care. I could highly recommend Roby Lodge to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carre S (Granddaughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roby Lodge is spotless, everywhere extremely clean. All staff are friendly and extremely helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P M (Daughter of Resident) published on 6 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been fortunate in choosing Roby Lodge. My mother is very well attended to in all areas. The staff, management and cleaners are excellent. I visit my mother almost every day and I am treated with courtesy by the staff and management.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E N (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roby Lodge is a lovely, safe environment for our mother who has Alzheimer's and needs constant care. The building is lovely and new, the bedroom spacious and bright and the staff we have met are very kind and attentive. We are very happy that mum is looked after so well at Roby Lodge.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim W (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roby Lodge is a lovely and welcoming residence. My mum has been here for a few months now and very happy here. The staff are very friendly, welcoming and professional.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sean H (Son of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Ruby Lodge Care Home for three years as a family we are reassured that she is always safe, well cared for and happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D S (Son of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very start, Roby Lodge staff have gone above and beyond the level of care expected not just for my mum but all of the residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David M (Son of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, always happy to spend time explaining and providing updates on the phone or in person.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Roby Lodge Care Home is calculated as follows: ( (284 Excellents x 5) + (42 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 340 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roby Lodge Care Home to verify any information. View our terms and conditions. Roby Lodge Care Home has an Enhanced Service - more info.