Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
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9.8 93 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.
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Care Provided by Roby Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £975

These prices are only a guideline, please contact Roby Lodge Care Home to find out the exact price for your requirements.

Contact Roby Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roby Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Natalie Carney (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Roby Lodge Care Home Reviews (93)

9.8

Roby Lodge Care Home has a Review Score of 9.8 (9.825) out of 10, based on 34 reviews in the last 2 years.
Over all time Roby Lodge Care Home has 93 reviews.

Overall Experience
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Date Published
  • 93
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Reviewer Connection to Roby Lodge Care Home
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Total of 93, showing 61-80
Review from M A (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to write this review after my parents had been in Roby Lodge for six months to reassure other families that things get better. The staff are professional, friendly and also support me on my down days. I would like to thank all the staff for caring so well for my mum and dad. It really is now
their home. I did bring my mum home for the night while my dad had a short stay in hospital but, she did not settle all night. There was pure joy when she got back to Roby Lodge and I now know she is "home".
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Review from I S (Son of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at many homes for some respite care for my Mum and were offered a room at Roby Lodge. From our very first visit, everyone was very welcoming, answered every question we had and the available room was perfect for Mums needs. We had no hesitation in accepting the room for an initial two weeks
respite.
I am very pleased to say that at the end of the stay Mum had enjoyed it so much she decided she wanted to stay permanently. I cannot fault the caring nature of the staff, they are constantly checking on my Mum, encouraging her to get involved and constantly topping her up with cups of tea etc. Mum is far more stimulated, feels safe and secure and she has generally been much better since she went to Roby Lodge.


We have been particularly impressed by the Manager who is very much involved with the residents and has done everything possible to help Mum settle in. They have gone that extra step and it is lovely to see Mum settled and happy. Thank you..

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Review from Diane R (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was recommended by social services for respite care at Roby Lodge from April 12th. My first impressions were very good. We had a thorough home assessment by the deputy manager and on taking my mother, she was greeted well and treated with respect. We have since decided that long term care
is required and are very happy to stay Roby Lodge. All the staff are very professional, caring and helpful. My mother has settled very well.
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Review from Andy H (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been here approximately 3 weeks.
He settled in very quickly with the help of the brilliant staff.
Rooms are always clean and tidy.
Food is good, my Dad enjoys it.
A lovely quiet lounge if people need it and the communal lounge is always busy with staff and other residents.
TV or music
is always on and jigsaws and books etc to keep residents entertained.
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Review from Angela K (Daughter of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff are very nice and the home is fairly new. My mum was an emergency placement. She was here for 6 weeks prior to us moving her. In the end, we felt we had no choice if we wanted to keep her well cared for. There was very little in terms of social interaction so it meant residents were sat in
chairs all day with little to do. We often went in and found Mum sitting in the chair wet and without a pad in place. Her dignity was lost. Clothes went missing never to return despite them being labelled. After only a week another resident pushed Mum to the floor. When I spoke to the staff they were very defensive and angry. I accept these things can happen but they also need to understand that as a family we want information and reassurance, not excuses. It is short staffed. Mum's dementia deteriorated significantly when she was here. The CQC report has rated this home as good but in my opinion, that is hard to agree with. I am so glad we moved her as she is much more settled now.
Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. It is with great regret that we were unable to meet your Mother’s needs. Although our staff…read more
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Review from James T (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad settled in well at the home due to the caring nature of the staff. My family and I are always made very welcome when we visit the home. I just feel that sometimes when I visit the home could do with more staff.
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Review from D M (Daughter-in-law of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law moved into Roby Lodge about two months ago. Since moving in she has been treated with respect and kindness by all members of staff. She always looks well cared for and appears to be happy where she is. I feel that the staff communicate well with us and we are kept informed about her
well being. I feel that Roby Lodge has exceeded all our hopes and expectations and am happy to recommend it.
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Review from B C (Friend of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From personal experience of care homes over many years, I feel Roby Lodge rates favourably within the umbrella of good staffing. Management trained to ensure each resident can expect to receive a complete understanding of their illness - patience, dignity and care, along with courteousness to families.
However,
an extra pair of hands or two would certainly be welcomed especially when staff are writing of their reports and at the same time, expected to keep an extremely watchful and safe eye on the residents and attend to their well-being requests.
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Review from P D (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been coming here for over 7 weeks and find it a nice environment for my dad.
He has settled in and all the family are happy with all the care and attention my dad gets here and thank you all for the care you all provide for my dad.
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Review from Derek Q (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very high standard of care is always provided.
All of the management and staff have been very kind and helpful.
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Review from M G (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Father is in Roby Lodge for respite care.
The manager gave us good guidance on admittance.
The staff are all helpful and attentive to my father's needs.
Communication has been very good.
I can't really comment on value for money at the moment as we only pay a contribution to the full charge at
the moment.
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Review from Elissa K (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and approachable. My mother has been a resident since September. The care of my mother has been great. I am very grateful to the staff and never need worry over her. She is always treated with care and respect from all the staff. Staff are always open and honest
when I ask how my mother has been whether it's in person or via phone call. To be able to have this trust and good communication with her care home has really helped us as a family to know that we made the right choice.
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Review from Darren N (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to Roby Lodge, it took a few weeks for her to settle in. I wish to thank the staff for their dedication and kindness, for seeing this through now she has settled in, she is a different person. I am more than happy with the care she receives here. All the staff are fantastic.
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Review from Kenneth M (Husband of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the above care home, finding that all the staff are seriously involved in understanding and feeling for all the dementia patients.


The rooms are as good if not better than a lot of hotels I have stayed in. The standard of Roby Lodge id excellent.

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Review from Tracey O (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience excellent.
It is obviously a difficult time when you learn a loved one cannot live at home.
The staff have welcomed my mother, interact with her and speak to her in a respectful, dignified, human way.
Staff always respond to my calls/enquiries about my mother (and I can
compare this to an experience of another home my mother was initially in which was negative).
The staff have helped my experience at a traumatic time be much easier.
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Review from Kay M (Daughter of Resident) published on 7 November 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My brother and I are very grateful to Roby Lodge for giving us peace of mind. We know that our Mum is safe and being well cared for and the staff always have her best interests at heart. My Mum recently had a hospital appointment and a carer from the home accompanied her on the journey to the hospital
and attended the appointment with me and mum. It was really helpful to have her day to day knowledge of my mum's condition. My mum has been a resident for two and a half years and since the new management has taken over there have been many improvements, particularly in providing activities for the residents and in the manager's determination to provide the best care possible for every resident.
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Review from Christine W (Daughter of Resident) published on 29 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a lovely home. Residents are well cared for and are happy.


The staff are lovely and nothing is too much for them. There is regular entertainment or activities to occupy everyone.


They have an open door policy and are a great support for families if there is a problem.

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Review from Jackie K (Sister of Resident) published on 27 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is on respite for two weeks with the view to staying full time. The manager and every member of staff have been so kind and considerate to us, at a very stressful and upsetting time.
Nothing has been any trouble to them. Anything we as a family have asked for or needed has been dealt with
promptly.
My sister's needs seem to be met and she appears to be happy at this time.
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Review from Susan W (Sister of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience of the home is:
The communal area is quite poor. The T.V. lounge, dining area and kitchen are all in the same room. Not much room to swing a cat. The staff are nice, although the turnover is high, probably to do with the salary they are paid.
My sister seems to wear other peoples clothes
a lot, not very nice.
Reply from HC-One, Careline Team at Roby Lodge Care Home
Thank you for taking the time to complete a review, we really value the feedback provided by those who use our service.
We note that it was highlighted that there were concerns regarding the…read more
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Review from Lisa O (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home my mum was in was closing down. The manager at Roby Lodge was amazing she brought mum in to let her choose which room she would like, the staff are really lovely they've all made mum feel very welcome. The manager asks mum if everything is going well is there anything she or the girls can do
for her. There are days out and meals out for the residents, anything I need to ask there is always someone to ask. I have worked in care for 21 years and I'm really happy that when I go home mum is safe and getting looked after. Thank you for giving me peace of mind.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Roby Lodge Care Home is calculated as follows: ( (345 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 400 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roby Lodge Care Home to verify any information. View our terms and conditions. Roby Lodge Care Home has an Enhanced Service - more info.