Roby Lodge Care Home

I have been fortunate in choosing Roby Lodge. My mother is very well attended to in all areas. The staff, management and cleaners are excellent. I visit my mother almost every day and I am treated with courtesy by the staff and management.

Roby Lodge is a lovely, safe environment for our mother who has Alzheimer's and needs constant care. The building is lovely and new, the bedroom spacious and bright and the staff we have met are very kind and attentive. We are very happy that mum is looked after so well at Roby Lodge.

Roby Lodge is a lovely and welcoming residence. My mum has been here for a few months now and very happy here. The staff are very friendly, welcoming and professional.

My mother has been a resident at Ruby Lodge Care Home for three years as a family we are reassured that she is always safe, well cared for and happy.

From the very start, Roby Lodge staff have gone above and beyond the level of care expected not just for my mum but all of the residents.

Excellent service, always happy to spend time explaining and providing updates on the phone or in person.

I was made to feel most welcome in this home. The food is excellent, and I have my own room, which is very comfortable. The staff are extremely nice and easy to chat with.

Roby Lodge was my first choice of a care home for my 96-year-old mum. My partners mum had been here for a couple of years so I knew from visiting it was a nice place it was. Mum went in for respite initially but settled from day one and is now a happy permanent resident. She said she is looked after very well and has everything she needs in her lovely room.

My mum has been at Roby Lodge for 2 years. She came from another care home and I am so glad she came here. She has never been happier. The staff are friendly and take such good care of mum. Nothing is too much trouble. If I do have any issues they are sorted right away by the managers. Mum is always praising the staff and she is treated with dignity and respect at all times.

Mum originally went into Roby Lodge a few weeks ago for respite and we have seen such a difference in her during this short time that this is now going be her Home. The staff have been lovely in helping mum settle in and looking after her wellbeing. It is reassuring that at 96 she has the 24-hour care she needs to have a good quality of life. Thanks for looking after mum and keeping everyone safe.

Out mum has been in Roby Lodge since January 2020. With the COVID-19 pandemic changing all our lives, our biggest being as a family not seeing our mum. As soon as government rules in place or changes staff inform us straight away and we continue to have phone calls and speak to mum also via Facetime. Mum looks well cared for and seems happy quite. Recently we have been allowed window visits only two at a time but feels comforting to see mum happy to see us and vice versa. Any concerns or worries as a family we have, the staff are always helpful and reassuring at all times. Updates for us and swabs regularly and recently this week mum has had the vaccine. So we feel mum is in a safe environment with excellent care from the staff.

Roby Lodge has provided excellent care for my mum and continues to do so during the pandemic. They have arranged regular safe visits and kept me informed of any information concerning Covid regulations. My mum is in excellent health and is happy here.

On behalf of my gran. 'Many thanks to all the staff at Roby house, my husband Norman went in May 2020 and stayed until he passed in December. He was well looked after, the staff were wonderful with him and helped him improve so much before he went downhill. They made him comfortable in palliative care and were really accommodating to me and the family, I can’t thank you enough.'

At these difficult times, we know she is safe, nourished, cared for and loved.

Thanks for everything girls especially for keeping Mum safe. God Bless.

My long term partner is a resident who has been here since June 2019. I have found that since she has been in residence despite initial teething problems, she has settled extremely well. I come from a background of caring and have been a former community care manager and I am aware of the many problems caring can have on both the carer and client. We are at a difficult period at this moment in time with the outbreak of a pandemic and as a result, the staff have difficult choices to make, one of them having to come to work and putting themselves at risk as well as their families. I could not praise them enough for the thankless task they face each day. I for one and hopefully millions of others across the country will be clapping loudly every Thursday for the many carers across the country especially for the staff of Roby Lodge. Thank you all from the bottom of my heart. Best wishes.

My mum has never looked better, we are so happy.

Rooms below standard, disgusting linen, poorly equipped and dull.

I am constantly updated on how mum is and informed of any problems. Thank you to all who work here.

Thank you all so much x