Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW
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9.9 98 Reviews
  • Roby Lodge Care Home, Liverpool
Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people.

Boasting a host of places in which to relax, socialise and practise hobbies, including a hair salon, garden, nail bar and minibus for trips out, there is something to everyone's taste at Roby Lodge.

The whole team, from care assistants to catering, dedicate their time to ensuring life at the home is not only safe and comfortable but is also as enjoyable as possible for every resident. From personalised care plans to a carefully designed menu, residents' wellbeing is top priority throughout every aspect of care provision.

The environment itself encourages calm and relaxation. Comfortable living areas and spacious dining areas offer residents an array of spots to enjoy time spent with others or appreciate the slower pace of life.

With a varied and engaging activities programme as well as plenty of opportunities to get involved with the community in Huyton, residents are sure to enjoy an active lifestyle at Roby Lodge, with something to look forward to every day.
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Care Provided by Roby Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke

Facilities

  • Pet Friendly (or by arrangement)
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £975

These prices are only a guideline, please contact Roby Lodge Care Home to find out the exact price for your requirements.

Contact Roby Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roby Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natalie Carney (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (40)

Roby Lodge Care Home Reviews (98)

9.9

Roby Lodge Care Home has a Review Score of 9.9 (9.851) out of 10, based on 38 reviews in the last 2 years.
Over all time Roby Lodge Care Home has 98 reviews.

Overall Experience
  • 76
  • 19
  • 1
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Date Published
  • 98
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  • 38
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Reviewer Connection to Roby Lodge Care Home
  • 43
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  • 5
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Total of 98, showing 61-80
Review from B L (Daughter of Resident) published on 6 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the short period, we have been involved with this care home we are really impressed. The staff and managers are fantastic creating a really great atmosphere.
My mum has never looked better, we are so happy.
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Review from Beverley S (Daughter of Resident) published on 26 January 2020 Submitted via Website • Report
Overall Experience 1.0 out of 5
Firstly sorry for the delay in submitting a review, only I have been very busy and unable to complete anything. My father was placed in Roby lodge on 2 weeks respite at very short notice. If I am honest it was the worst decision I have ever made. At first, it was a relief to have him safe in a home
however, it was the wrong home! If I can just stress the staff were absolutely lovely and tried their best. But I am not convinced there is adequate training and knowledge with dementia or Alzheimer’s as they really did not have a clue on how to look after dad at all. The residents weren’t stimulated and just looked vacant. The managers gave conflicting information and missed important treatments.
I have raised a complaint with the senior team however that was a waste of time. I would not recommend this home for dementia/Alzheimer's residents at all.
Rooms below standard, disgusting linen, poorly equipped and dull.
Reply from Clare Sheehan, TBC at Roby Lodge Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. I am sorry you feel we were that wrong home however we are led by external professionals to determine the category of care needed depending on individual needs. I can reassure you that all our staff are trained in dementia care which is updated on a regular basis. We identified activities within the home were not reaching their full potential and now have an additional wellbeing coordinator.
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Review from J P (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is well looked after at Roby Lodge in a lovely comfortable clean room. I have peace of mind while she is here as they do the best care.
I am constantly updated on how mum is and informed of any problems. Thank you to all who work here.
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Review from K G (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impression of this care home was really nice. We got that lovely feeling as soon as we arrived with our dad. The manager is fantastic so are the rest of the staff. Everyone one in here is so helpful, honest and kind. My dad has settled in really well and that's down to all the dedicated staff
in here.
Thank you all so much x
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Review from D E (Daughter-in-law of Resident) published on 11 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On entering the home, you are immediately met with a warm welcome.
It is bright, spacious and full of chatter. From the manager down, everybody we have met has been kind and friendly. Everything is explained from the off and given you are leaving one of your most treasured possessions (our dad), you
instantly feel it is home from home. The facilities are 5* and I would consider our family to be very lucky to secure a place here. We know he is warm, safe and well looked after.
Thank you.
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Review from M A (Daughter of Resident) published on 4 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I wanted to write this review after my parents had been in Roby Lodge for six months to reassure other families that things get better. The staff are professional, friendly and also support me on my down days. I would like to thank all the staff for caring so well for my mum and dad. It really is now
their home. I did bring my mum home for the night while my dad had a short stay in hospital but, she did not settle all night. There was pure joy when she got back to Roby Lodge and I now know she is "home".
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Review from I S (Son of Resident) published on 1 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We looked at many homes for some respite care for my Mum and were offered a room at Roby Lodge. From our very first visit, everyone was very welcoming, answered every question we had and the available room was perfect for Mums needs. We had no hesitation in accepting the room for an initial two weeks
respite.
I am very pleased to say that at the end of the stay Mum had enjoyed it so much she decided she wanted to stay permanently. I cannot fault the caring nature of the staff, they are constantly checking on my Mum, encouraging her to get involved and constantly topping her up with cups of tea etc. Mum is far more stimulated, feels safe and secure and she has generally been much better since she went to Roby Lodge.


We have been particularly impressed by the Manager who is very much involved with the residents and has done everything possible to help Mum settle in. They have gone that extra step and it is lovely to see Mum settled and happy. Thank you..

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Review from Diane R (Daughter of Resident) published on 12 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was recommended by social services for respite care at Roby Lodge from April 12th. My first impressions were very good. We had a thorough home assessment by the deputy manager and on taking my mother, she was greeted well and treated with respect. We have since decided that long term care
is required and are very happy to stay Roby Lodge. All the staff are very professional, caring and helpful. My mother has settled very well.
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Review from Andy H (Son of Resident) published on 1 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Dad has been here approximately 3 weeks.
He settled in very quickly with the help of the brilliant staff.
Rooms are always clean and tidy.
Food is good, my Dad enjoys it.
A lovely quiet lounge if people need it and the communal lounge is always busy with staff and other residents.
TV or music
is always on and jigsaws and books etc to keep residents entertained.
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Review from Angela K (Daughter of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 2.0 out of 5
The staff are very nice and the home is fairly new. My mum was an emergency placement. She was here for 6 weeks prior to us moving her. In the end, we felt we had no choice if we wanted to keep her well cared for. There was very little in terms of social interaction so it meant residents were sat in
chairs all day with little to do. We often went in and found Mum sitting in the chair wet and without a pad in place. Her dignity was lost. Clothes went missing never to return despite them being labelled. After only a week another resident pushed Mum to the floor. When I spoke to the staff they were very defensive and angry. I accept these things can happen but they also need to understand that as a family we want information and reassurance, not excuses. It is short staffed. Mum's dementia deteriorated significantly when she was here. The CQC report has rated this home as good but in my opinion, that is hard to agree with. I am so glad we moved her as she is much more settled now.
Reply from Clare Sheehan, Careline Advisor at Roby Lodge Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. It is with great regret that we were unable to meet your Mother’s needs. Although our staff strive to deliver the kindest care at all times, an individual's needs will be best met in settings that are right for them. Our Wellbeing Coordinator offers a range of activities to promote stimulation and plans activities to meet our Residents' choices. We hope your Mother is more settled in her new placement.
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Review from James T (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad settled in well at the home due to the caring nature of the staff. My family and I are always made very welcome when we visit the home. I just feel that sometimes when I visit the home could do with more staff.
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Review from D M (Daughter-in-law of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law moved into Roby Lodge about two months ago. Since moving in she has been treated with respect and kindness by all members of staff. She always looks well cared for and appears to be happy where she is. I feel that the staff communicate well with us and we are kept informed about her
well being. I feel that Roby Lodge has exceeded all our hopes and expectations and am happy to recommend it.
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Review from B C (Friend of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From personal experience of care homes over many years, I feel Roby Lodge rates favourably within the umbrella of good staffing. Management trained to ensure each resident can expect to receive a complete understanding of their illness - patience, dignity and care, along with courteousness to families.
However,
an extra pair of hands or two would certainly be welcomed especially when staff are writing of their reports and at the same time, expected to keep an extremely watchful and safe eye on the residents and attend to their well-being requests.
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Review from P D (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been coming here for over 7 weeks and find it a nice environment for my dad.
He has settled in and all the family are happy with all the care and attention my dad gets here and thank you all for the care you all provide for my dad.
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Review from Derek Q (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very high standard of care is always provided.
All of the management and staff have been very kind and helpful.
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Review from M G (Son of Resident) published on 5 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Father is in Roby Lodge for respite care.
The manager gave us good guidance on admittance.
The staff are all helpful and attentive to my father's needs.
Communication has been very good.
I can't really comment on value for money at the moment as we only pay a contribution to the full charge at
the moment.
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Review from Elissa K (Daughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and staff are very friendly and approachable. My mother has been a resident since September. The care of my mother has been great. I am very grateful to the staff and never need worry over her. She is always treated with care and respect from all the staff. Staff are always open and honest
when I ask how my mother has been whether it's in person or via phone call. To be able to have this trust and good communication with her care home has really helped us as a family to know that we made the right choice.
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Review from Darren N (Son of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came to Roby Lodge, it took a few weeks for her to settle in. I wish to thank the staff for their dedication and kindness, for seeing this through now she has settled in, she is a different person. I am more than happy with the care she receives here. All the staff are fantastic.
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Review from Kenneth M (Husband of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am impressed with the above care home, finding that all the staff are seriously involved in understanding and feeling for all the dementia patients.


The rooms are as good if not better than a lot of hotels I have stayed in. The standard of Roby Lodge id excellent.

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Review from Tracey O (Daughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found my experience excellent.
It is obviously a difficult time when you learn a loved one cannot live at home.
The staff have welcomed my mother, interact with her and speak to her in a respectful, dignified, human way.
Staff always respond to my calls/enquiries about my mother (and I can
compare this to an experience of another home my mother was initially in which was negative).
The staff have helped my experience at a traumatic time be much easier.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Roby Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Roby Lodge Care Home is calculated as follows: ( (398 Excellents x 5) + (38 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 450 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Roby Lodge Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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