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St Helens Hall

Elephant Lane, Thatto Heath, St Helens, Merseyside WA9 5EL
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the staff there are good professionals, and we have always found them polite. Definitely, five starsR B(Next of Kin)
St Helens Hall, St Helens
There’s lots of laughter, empathy and oodles of compassion which is what makes it a special placeDebra F(Daughter of Resident/Service User)
St Helens Hall, St Helens
Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.J R(Daughter of Resident/Service User)
St Helens Hall, St Helens

St Helens Hall is a residential care home in Merseyside specialising in dementia and short-term respite care. The home is recognised for its high standards, having received a “Good” rating from the Care Quality Commission (September 2024). Since opening in 2008, the home has been under the dedicated leadership of the Manager, whose long-standing experience and commitment to care have helped build a strong, compassionate community.

Offering a warm and homely...  

Care Provided by St Helens Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,375
Residential Dementia CareFrom £1,295From £1,425

Weekly fees are dependent on individual care needs and room requirements and may be subject to change following assessment. Standard fees include accommodation, meals, utilities and personal care as agreed within the care plan.

Additional charges may apply for services such as hairdressing, podiatry and external professional appointments. A third-party top-up fee may be required for Local Authority funded placements, subject to assessment and agreement with the home. All admissions are subject to a pre-admission assessment carried out by the home’s management team.

Contact St Helens Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Clark(Registered Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2008
  • Last Refurbishment: -1
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Single Rooms with ensuite Wet Room (91)

Visiting

  • The team understand that choosing a care home is an important decision, and the team is here to support you throughout the process. Prospective residents and their families are warmly invited to visit the home, meet the friendly team and experience daily life within their welcoming community. Flexible viewing appointments are available where possible, including evenings and weekends. To ensure residents can enjoy a calm and comfortable dining experience, mealtimes are protected, however, they are always happy to arrange visits around these times. Please contact the team to arrange a visit or request further information — they will be delighted to help.

Parking

  • Free on-site parking is available for visitors, with accessible spaces located close to the main entrance for added convenience. The home is easily accessible by car and public transport, helping family and friends visit comfortably and regularly.

St Helens Hall Reviews (62)

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9.4

St Helens Hall has a Review Score of 9.4 (9.355) out of 10, based on 11 reviews in the last 2 years. Over all time St Helens Hall has 62 reviews.

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Showing 62 reviews matching selected criteria
Review from Andrea h (Niece of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My auntie has been cared for at St. Helens Hall and Lodge and I cannot thank the staff enough for the kindness and compassion they have shown her. She is in the end stages of dementia and the care, patience, and love they show towards her means so much to our family.

I would especially like to mention Sharon, Joanne and Michelle, who have all been wonderful. They have been incredibly caring towards my auntie and very supportive and helpful to me and my family during such a difficult time. They always keep us informed and are there if we have any questions or worries.

The home itself is always clean, tidy and welcoming. It gives us great comfort knowing my auntie is being looked after so well.

I am very pleased that we chose St. Helens Hall and Lodge for my auntie's care and I'm very grateful to all the staff for everything they do.

Reply from Susan Wood, Deputy Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the mentioned staff and the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your Auntie is happy and well cared for and that the family feel supported. Thank you.

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Review from L F (Daughter of Resident) published on 27 October 2025 Submitted via Website
Overall Experience
Friendly staff. Always willing to help. Must have the patience of a saint at times.
Regular activities organised for residents and families. Safe and friendly place to be.

Regular mealtimes help with visits.

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Review from Nicholas C (Son of Resident) published on 13 October 2025 Submitted via Website
Overall Experience

St Helens Hall has been home to my mother for the majority of this year and the welcome was nothing less than warm and very helpful. I feel safe in the knowledge that she is now safe and in the hands of those who genuinely care. She has regular activities that she loves and keep her stimulated. They are also really supportive of us as a family which is also very important. We could not have chosen better

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Review from G M (Brother-in-law of Resident) published on 20 August 2025 Submitted via Postal Card
Overall Experience

Brother-in-law was extremely weak and vulnerable, needing careful attention. All aspects of his welfare were well catered for until his health deteriorated sufficiently to require hospitalisation. All staff members were excellent with their care.

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Review from J G (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card
Overall Experience

I live in Australia and have recently visited my Mum (for the first time since she moved to the care home) a number of times during my UK stay. It was reassuring to observe Mum in a bright, welcoming environment with caring staff. It was good to put faces to names of staff who answer the phone when I call from Australia.

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Review from C H (Son of Resident) published on 19 May 2025 Submitted via Website
Overall Experience

Hi can't say enough about St helens care home .the staff or brilliant very helpful they do alot of activities and they get my mum involved the best.way possible with her disability. Mum says the food.is very good.and plentiful. It puts families at ease knowing that my mum will be well looked after.well done to all of you and thank you for all you do xxx

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Review from Carl F (Son of Resident) published on 16 May 2025 Submitted via Website
Overall Experience
The staff at the home are fantastic the caretaker Graham the super cooks the care team are all amazing they helped my mum so much I can't thank them enough.

They genuinely cared for mum and went above and beyond to make her stay comfortable

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Review from Jayne T (Daughter of Resident) published on 2 May 2025 Submitted via Website
Overall Experience
This is an excellent care home. I can't speak highly about them. My father has settled in so well, the staff are so helpful and caring. As as family we where worried when he was at home but now that he has 24/7 care he is settled and so are we.
They keep you updated if they have any health issues which is so reassuring.
The facilities in the home are superb. Movie room, quiet lounges, other lounges. Activities.

10/10 for everything.

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Review from T C (Daughter of Resident) published on 17 April 2025 Submitted via Website
Overall Experience

The staff in this home are amazing my father had a rare illness psp he was more than a handful yet they gave him the best care we were welcome anytime of the day and night i never worried about him me and sister went daily at different times and all residents were treated the same a big thank you to all the staff your angels

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Review from M B (Daughter of Resident) published on 8 October 2024 Submitted via Website
Overall Experience

Care for my mother is complex however staff meet the challenges and make Mum comfortable safe and happy. She is treated with love, kindness and dignity. Facilities are spotless and every care is taken to make it feel like home.

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Review from Susan S (Daughter of Resident) published on 30 August 2024 Submitted via Website
Overall Experience
Big thank you to one lady who saved our dad from choking.
We are so grateful to her and all the other amazing staff.
Dad is very happy, safe, well-supported and cared for by all members of the staff.

We are pleased Dad has the lodge for his home.

Reply from Susan Wood, Deputy Manager at St Helens Hall

Thank you for the review. We will pass on your kind words to all the staff.

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Review from James T (Son of Resident) published on 30 July 2024 Submitted via Website
Overall Experience
The people who run this care home do an amazing job, I often rate the people in jobs with a view of 'how would I fare in this environment' and basically I wouldn't have a chance. The care is second to none, and the people who do the job seem well-organised and well-managed.
The food and drink do seem ok, however, it would be hard to give it a 5-star rating.
Although the rooms are basic, they are clean and basically do the job.
Value for money is a difficult one, as it all does seem so expensive, however, it falls into line with other homes so can't be argued against.
These points considered, the overall quality of care is 5 stars, it's an amazing place, the activities are consistent and frequent, the communication is always good, Mum is never stressed, she does seem happy there, and we would all be in a state without the people in this home.

Thank you.

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Review from Helen S (Daughter of Resident) published on 23 July 2024 Submitted via Website
Overall Experience

Since my Mum went into St. Helens Hall and Lodge in April 2024 I have been very pleased with the care that my Mum has received. All staff are warm and friendly and nothing is too much trouble. Thank you all so much for taking the time to make sure my Mum is settled and happy in her new environment.

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Review from J R (Daughter of Resident) published on 22 July 2024 Submitted via Website
Overall Experience

My mother has been in the care home for 2 years and has been treated with dignity and respect at all times. Nothing is too much trouble for all staff. Families are treated with lots of care and compassion.

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Review from Debra F (Daughter of Resident) published on 16 November 2023 Submitted via Website
Overall Experience

Dad is very happy here and tells me the staff are all lovely and kind. He’s content, calm and safe, which they’ve worked hard to achieve by delivering his emotional and physical needs. My personal experience has always been good. Any issues are sorted quickly and the staff, whatever grade, are cheerful and helpful. There’s lots of laughter, empathy and oodles of compassion which is what makes it a special place for our dad to call his home.

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Review from D G (Son of Resident) published on 13 October 2023 Submitted via Website
Overall Experience
My mother has become very settled in St Helens Hall.
We are delighted with the facilities and the staff. We could not speak more highly of the place and the people.
My sister goes to see Mum virtually every day whereas I live in Bournemouth so attend when I can and am greeted with a friendly reception always.

Thank you.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from Janet G (Daughter of Resident) published on 13 October 2023 Submitted via Website
Overall Experience
Regularly visit my dad, he is very settled and happy in this lovely care home, this is due to all the amazing staff who work here.

He is so well cared for, nothing is too much trouble and we feel very lucky that he is safe and secure in such a pleasant and cheerful environment.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from S B (Power of Attorney of Resident) published on 13 October 2023 Submitted via Website
Overall Experience

I feel there could be more activities for the residents for example art classes. The food on the whole is okay but I feel there needs to be a greater variety. My relative is safe and has settled in well.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents. Thank you.

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Review from Claire W (Daughter of Resident) published on 12 October 2023 Submitted via Website
Overall Experience

Mum is well looked after. There appear to be lots of activities for the residents both inside and outside of the home, and the staff are hard-working, caring and committed. It is sometimes difficult to get through on the phone.

Reply from Amanda Clark, Registered Manager at St Helens Hall

Many thanks for taking the time to leave a review for St Helens Hall. Your positive feedback is greatly appreciated, and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents, and I am very pleased to hear that your loved one is happy, safe, and well cared for. Thank you.

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Review from Deb K (Daughter-in-law of Resident) published on 13 July 2023 Submitted via Postal Card
Overall Experience

The care received by my mum has been fantastic. Right through and after Covid, they have worked so hard to keep people safe and keep relatives informed. Staff are always cheerful and helpful, and the activities are marvellous. I can't recommend St Helens Hall highly enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2024
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for St Helens Hall.

Upcoming Events

There are no upcoming events for St Helens Hall.

Awards / Recognitions (5)

  • 04 Oct 2024Recipient: St Helens Hall
  • 04 Oct 2024Recipient: Sandstone Care Group
  • 10 Oct 2023Recipient: St Helens Hall

Accreditations

There are no accreditations posted yet for St Helens Hall.

Meet the Team (4)

Amanda Clark
Amanda ClarkJob Title:Home ManagerJoined: 2015

Amanda started her career in care over 20 years ago and she has worked in every area of St Helens Hall and knows the environment inside and out. Amanda has completed NVQ Levels 2 and 3 in Health and Social Care. Amanda has also completed her Level 5 Management Qualification, and she has completed a Level 2 in Dementia Care, End of Life Care, Nutrition and Equality and Diversity.

In October 2015, Amanda was appointed as the Registered Home Manager of St Helens Hall to ensure we deliver excellent standards of care for all our residents. Amanda feels very passionate about her role and making a difference through ‘Good Quality Care.’ And so the journey continues for St Helens Hall to be ‘outstanding’ in all areas by the regulator, CQC.

Susan Wood
Susan WoodJob Title:Care ManagerJoined: 2012

I worked in retail for many years, but due to the closure of TJ Hughes in 2011, I started working for a domiciliary company. I found the job very rewarding and thoroughly enjoyed my work.

I wanted to work in a home and had heard such good reviews of St Helens Hall that I started working here in 2012 as a Senior Care Assistant in the residential unit.

After two years I was promoted to Deputy Manager on the EMI unit and in May 2018 I was promoted to Care Manager.

During my time working here, I have found the home to be exceptional in all areas, and the care and support given to all residents and staff to be outstanding. The home feels welcoming and friendly.

I find my work very rewarding. Knowing that I am supporting people and making a difference in someone's life is an amazing feeling.

Jackie Smith
Jackie SmithJob Title:Senior Activities CoordinatorJoined: 2013

I joined St Helens Hall as the Senior Activities Coordinator in 2013. Since then, I have been providing meaningful and fun activities for the residents.

I am always coming up with new ideas alongside being crafty. I like to make all the residents smile and get them stuck in our day-to-day activities. Watching them enjoy new experiences makes the job worth it.

In my spare time at home, I like to make things for others to enjoy.

Mirielle Doran
Mirielle DoranJob Title:ChefJoined: 2012

I became a cook at St Helen's Hall in 2012. On a daily basis, I prepare menus and cook delicious food for our residents, accommodating dietary needs. My favourite thing to do is to look for fancy decorations to add to my cupcakes for the home’s coffee mornings. I am most proud of my tasty Sunday Lunch with all the trimmings, it’s even better when I get to watch all the residents enjoy it.

I love all aspects of cooking for my residents to make sure they are enjoying all their meals. Baking is my favourite hobby; I love to get creative with new recipes and make yummy cupcakes and biscuits for everyone to share.

Frequently Asked Questions about St Helens Hall

What types of Care is St Helens Hall registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Helens Hall have?

There are 94 Single Rooms.

What are the Facilities & Services at St Helens Hall?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is St Helens Hall to the centre of St Helens?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Helens Hall to verify any information. View our terms and conditions. St Helens Hall has an Enhanced Service -more info.