Connell Court, in Southport, is a homely accommodation that is highly-appropriate for residential care, employing skilled carers to carry out personal care packages.
Residents are empowered and assisted to achieve a satisfying daily lifestyle, with access to numerous activities and personal interests as well as any healthcare or medication requirements they might have been diagnosed with.
A modern residential home, Connell Court is registered for thirty-seven service users, consisting of en-suite bedrooms and modern care technology.
Group: MHA (Methodist Homes)
Local Authority / Social Services: Sefton Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 37 Service Users
Registered Care Categories*: Old Age
Single Rooms: 37
Rooms with ensuite WC: 37
Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Connell Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Connell Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.541 for Connell Court is calculated as follows: ( (131 Excellents x 5) + (97 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 233 Ratings = 4.541
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Connell Court is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 12 Reviews ÷ 7.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Connell Court has a Review Score of 9.5 (9.541) from 20 Reviews
Review submitted from a Postal Card by Mark H (Son of Resident) on Thursday 8 March 2018. Relates to February 2018.
Good, friendly atmosphere, staff. Kind and considerate and very helpful. Rooms very warm, clean and comfortable. Food delicious and well prepared. Residents treated with dignity, care and kindness. Good range of activities for residents. Management good and well organised. Overall highly recommended.
How likely would you be to recommend Connell Court? Extremely Likely
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Review submitted from a Postal Card by Brian J (Son of Resident) on Tuesday 2 January 2018. Relates to November 2017.
An excellent care home with a great standard of care. Staff make a big effort to make it a home from home.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 03 Jan 2018:
Thank you so much for your positive comments, I will pass this on to the team.
Review submitted from a Postal Card by P W (Daughter of Resident) on Tuesday 5 December 2017. Relates to November 2017.
My mother has been in this care home for 1 year. We are very satisfied with all aspects and would recommend this home for any friends or family.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 07 Dec 2017:
Thank you so much for the positive feedback.
Review submitted from a Postal Card by A S (Daughter of Resident) on Monday 30 October 2017. Relates to October 2017.
I find the home to be clean and a happy place with activities wide-ranging to suit most residents. The food always looks good.
Looking forward to the event on 4th November 2017. Enjoy attending the relatives meetings and find them very useful.
The manager and staff do their best to ensure that everything runs smoothly and residents and residents are cared for.
How likely would you be to recommend Connell Court? Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 31 Oct 2017:
Thank you for your feedback this is appreciated
Review submitted from a Website Submission by Cosmo F (Resident) on Thursday 28 September 2017. Relates to September 2017.
Came from Southport Hospital on a two-week stay and I am still here, loving it (six weeks later) I have just applied for long-term stay. What more can I say.
How likely would you be to recommend Connell Court? Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 29 Sep 2017:
Many thanks for your kind comments I will pass this on to the team.
Review submitted from a Postal Card by Bernie S (Friend of Resident) on Friday 22 September 2017. Relates to March 2017.
I have 2 very good friends staying here, and what I have observed over the past 7 months is that all of the staff have a good and genuine, caring relationship with all people, whether it be residents or visitors. Both of my friends have a very comfortable and respectful way of life. They are very well looked after. I would thoroughly recommend Connell Court, Southport to anyone looking for a clean and well-managed care home for their loved ones.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 25 Sep 2017:
Many thanks for your positive comments, I will pass this onto the team.
Review submitted from a Postal Card by D S (Son of Resident) on Wednesday 20 September 2017. Relates to September 2017.
My mother has lived at Connell Court for nearly two years. She had suffered a big operation on her intestines and has recovered well. She is well looked after, the food is well balanced and her medications are well controlled. The staff are patient and caring. She holds the senior staff in high regard. She is now 96 and does not want to move anywhere else.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 25 Sep 2017:
Thank you for your feedback, I will pass this onto the team.
Review submitted from a Postal Card by H W (Granddaughter of Resident) on Wednesday 20 September 2017. Relates to September 2017.
This home feels more like a 4-star hotel than a care home. The food and service is good and the regular open day events are fun and professionally run. There is never an old people smell or urine smell. It's kept scrupulously clean and tidy. My grandmother is treated with respect and love which is obvious. Staff are kind, patient and efficient. Fantastic care home!
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 25 Sep 2017:
Many thanks for your positive comments, I will pass them onto the team.
Review submitted from a Website Submission by Ed D (Son of Resident) on Saturday 16 September 2017. Relates to September 2017.
My 103-year-old mother was still living independently in a retirement flat until 2 months ago. We looked at a number of care homes, but we knew we had found the right place as soon as we walked through the door of Connell Court. It felt like "home". Mum had the choice of two rooms, both were great but she chose the bigger one, which would have been our choice as well. Whilst she still feels that she is not ready for this change, and is still coming to terms with it, she, nevertheless, has nothing but praise for the place, the wonderful staff and the wonderful food. The staff have worked hard to settle her in.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 25 Sep 2017:
Many thanks for your comments, I will pass onto the team.
Review submitted from a Website Submission by Kathryn B (Daughter of Resident) on Friday 15 September 2017. Relates to September 2017.
Connell Court is an excellent care home where the carers really do go the extra mile to care for their residents. I am so delighted with the care my mother receives there and have total peace of mind knowing that the staff go way beyond their remit to look after everyone. The staff are always available, friendly and highly trained to deal with all eventualities. Visitors are always made so welcome and are able to go at any time of the day or evening which is very handy if you are travelling a long distance to see your loved one and can't always guarantee to arrive at a convenient time. I have no hesitation whatsoever in recommending Connell Court. The staff are fantastic, kind and truly caring, the rooms are beautiful and the surroundings are lovely.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 15 Sep 2017:
Thank you so much for your very kind feedback myself and the team appreciate your comments.
Review submitted from a Postal Card by Ted T (Volunteer) on Thursday 22 June 2017. Relates to June 2017.
A warm welcome at the door by the manager to start with. Had afternoon tea the residents and all of them I spoke to were completely happy with the home. The surroundings were clean and modern with large PVC windows giving an airy atmosphere. I felt happy to be there and if I was 20 years older, I would reside there. Best care home I've seen in Southport.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 26 Jun 2017:
Thank you for your kind comments
Review submitted from a Postal Card by Olwen W (Volunteer) on Monday 22 May 2017. Relates to May 2017.
We had a good congregation of mostly ladies with just a couple of men. Everyone seemed to enjoy the service and sang well. We always have a good welcome, my husband and I, and a cup of coffee awaits us most months. All seemed well and keen to chat before and after the service. As always, we had a good experience and always look forward to our monthly visits.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 23 May 2017:
Thank you for your comments
Review submitted from a Postal Card by Bob R (Vicar Church Minister) on Friday 19 May 2017. Relates to May 2017.
I am a weekly visitor to Connell Court and the purpose of my visit is to give Holy Communion to several R C residents. As an outside observer, I am impressed with the home and particularly with the staff who are friendly and helpful.
How likely would you be to recommend Connell Court? Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 19 May 2017:
Thank you for your comments.
Review submitted from a Postal Card by Barrie W (Vicar Church Minister) on Friday 19 May 2017. Relates to May 2017.
The home never smells as some homes.
Residents are smartly turned out. Staff are caring and attentive. Home, gardens and grounds well maintained.
I understand the food is good.
I can't comment on value for money as I am not aware of costs.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 19 May 2017:
Thank you for your comments.
Review submitted from a Postal Card by J D (Relative of Resident) on Thursday 18 May 2017. Relates to May 2017.
We have found Connell Court to be the perfect residential home for our friend and she settled into communal living quickly and well supported by the caring staff. Connell Court is very well maintained with a regular programme of renewing, refreshing and upgrading to both residents rooms and communal areas. The activities provided such as trips out or quizzes and entertainment or craft and art sessions or animal/insect zoo visits have been a real added bonus to the care on offer. The optional Christian services and general Christian ethos have been a huge encouragement and benefit to our friend who can no longer get out to Church making Connell Court a home from home catering for all our friend's needs.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 18 May 2017:
Thank you for your comments I will pass this on to the staff.
Review submitted from a Postal Card by Loretta M (Niece of Resident) on Thursday 18 May 2017. Relates to May 2017.
First impressions of Connell Court are that it is clean, bright, cheerful and well run. The ratio of staff to residents is good and there is a good rapport between the residents and staff. My aunt is content and happy there and enjoys the food. Staff are ready to respond with patience to her needs and requests. I am glad for her to be there.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 18 May 2017:
Thank you for your lovely comments I will pass on to the team.
Review submitted from a Website Submission by Frances S (Daughter of Resident) on Monday 15 May 2017. Relates to May 2017.
In the 10 months that our mother has been in Connell Court, my brother and I have been very satisfied with the care and consideration shown towards her.
The Home is bright and sunny with a lovely garden and plenty of outdoor seating for residents and visitors.
There are activities every day for those who want to take part and trips out too.
The food is generally good and varied and the staff friendly and approachable.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 18 May 2017:
Thank you for your very kind words I will pass this on to the team.
Review submitted from a Postal Card by J H (Sister of Resident) on Wednesday 10 May 2017. Relates to May 2017.
With living so far away some things are hard to judge and go on what and how my sister speaks. Friend visiting help in this. I was impressed on our first visit by information given questions answered. Our family were amazed how quickly she settled in.
This shows the staff worked hard to help in this. My sister in her words is happy and made friends. The staff inform me of necessary details I.e like a fall.
I've been in a number of homes and Connell Court is bright nobody smells, good stimulating displays with activities to keep mind and body working. How kind for cards and girls presented at Christmas and Easter etc.
I can rest assured my sister is safe and cared for especially as we are so far away.
How likely would you be to recommend Connell Court? Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 10 May 2017:
Thank you for your very kind comments I will pass this on to the staff team, who I am sure will appreciate them.
Review submitted from a Postal Card by Jennifer D (Daughter of Resident) on Wednesday 10 May 2017. Relates to April 2017.
My experience of Connell Court MHA Home, Southport is excellent. I visit my mother 3 or 4 times a week, know the staff and trust the home to look after my mother as she deserves. The building is lovely, set in huge gardens which in the summer are used for holiday events such as strawberry teas and a garden party.
How likely would you be to recommend Connell Court? Extremely Likely
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Anna Harvey, Home manager at Connell Court responded to this review on 10 May 2017:
Thank you so much for your very positive comments which I will pass to the staff team, I am sure they will appreciate this.
Review submitted from a Postal Card by A W (Niece of Resident) on Wednesday 8 March 2017. Relates to February 2017.
Staff work hard to provide appropriate care for residents. Staff are welcoming to visitors and occasionally provide meals for a visitor to have with a resident. Portions are generous. Staff roles are sometimes unclear and the uniforms they wear are not always helpful. The home is clean, bright and attractive.
How likely would you be to recommend Connell Court? Likely
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Anna Harvey, Home Manager at Connell Court responded to this review on 24 Mar 2017:
Thank you for your lovely positive comments. We have been looking at the uniforms and agree there needs to be a difference between care staff and seniors. We plan to change senior care uniform from May onwards to make it easier to identify staff in different roles.
February 2018
There are currently no Care Home Idol entrants who have performed at Connell Court