Connell Court

20/22 Weld Road, Southport PR8 2DL
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9.9 99 Reviews
  • Connell Court, Southport
Connell Court offers warm and welcoming residential care for up to 37 residents in purpose-built, ensuite accommodation in beautiful Birkdale. The passionate team provides person-centred care in a home-from-home setting. Connell Court also offers short-term respite care.

As soon as you arrive, you'll see why people consider Connell Court a second family. A highly-trained team of dedicated and experienced staff works hard to ensure that the people in their care, and their friends and family, feel truly at home.

Staff encourage residents to live the life they want to lead: shared living/dining areas provide opportunities to interact with the tight-knit community, whilst they also encourage independence and pursuit of individual interests, through access to numerous activities as well as support with specific medical requirements.

Connell Court is close to lots of local amenities.

The activities team prepares a weekly schedule promoting physical, mental and social stimulation, offering group activities, as well as 1 to1 time. They value the stories and experiences of all residents in their care, getting to know each individual, their achievements and hobbies and will adapt their interests into the activities they provide.

In addition to a diverse diary of daily activities that take place in the home, they also focus on themed days, afternoon outings, local entertainment in the home, as well as meaningful moments. Every occasion is celebrated at Connell Court. Whether its a cream tea afternoon, a Ukelele lesson, or a talk on Charles Dickens, there is something for everyone to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1094 – £1373

These prices are only a guideline, please contact Connell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crestview Care Ltd

Person in charge

  • Anna Harvey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1976
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (5)

Parking

  • Offer free parking on site.

Connell Court Reviews (99)

Total of 99, showing 21-40
9.9

Connell Court has a Review Score of 9.9 (9.948) out of 10, based on 32 reviews in the last 2 years. Over all time Connell Court has 99 reviews.

Overall Experience

  • 86
  • 13
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Date Published

99
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24
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Review from F W (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am confident and comfortable with the care that my father receives. I know he is safe physically and mentally - more so than he has been for years. I appreciate the homes' efforts to keep me up to date, by sharing his activities through photographs as I cant be there.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your review. We are very happy to care for your dad. I will pass it on to the staff.

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Review from Robert B (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care provided at Connell Court is excellent. The staff works tirelessly in all areas and the range of daily activities is extensive. The facilities such as the hair salon and the lovely garden are second to none.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for the lovely comments, I will pass this on to the team.

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Review from L S (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have provided excellent care to my mother and have been reactive to her changing needs.
They have kept me updated with any changes to my mother's health and care needs and I feel confident in the level of care she receives.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your positive feedback, I will pass it on to the team.

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Review from J A (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially moving in for respite care, my father settled so well, with the support of staff, that he made this a permanent move. Still active, the staff have been encouraging his trips out and involvement in in-home activities whilst ensuring his comfort and safety, a huge relief to all his children.
Staff have been so welcoming and considerate that this initially reluctant resident (independent being his middle name) has become a bit of a fan of all of them. The many activities organised ensure he has something to do every day which he happily talks about to all his children with praise for the staff involved. Thank you to all the staff.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your lovely comments I will pass them on to the team.

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Review from J M (Friend of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the dedicated care, kindness, and attention to detail of everyone in Connell Court. The lady I care for is very fussy but is always delighted with all the attention she receives there. Can't wait for her next respite care. Such a relief for her family who live a long way off and
for me to know how happy she is.

Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you for your lovely review. Your friend is a delight to care for, we look forward to her returning to us each time. I will pass your comments on the team. Many thanks.

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Review from Jackie M (Niece of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie has been a resident for seven years, my Uncle was a resident for the first twelve months of this time. Both were strong, independent hard-working people. However, in their nineties, decided they needed that special care. Sadly my Uncle passed away but not without the special care and dignity
required and supplied by Connell Court. Auntie continued on her own and with support from Connell Court, she has continued with a happy, relaxed, fulfilled time making friends with both residents and staff, enjoying the activities and themed projects. She has also appreciated being able to take part in meetings and decision-making on behalf of herself and fellow residents.
Connell Court during this time has always been outstanding for care provided, cleanliness, standard of food, activity schedule, and the kind and personal connection with all involved.
It is a great comfort knowing that my auntie is being cared for to this standard and she too has always appreciated Connell Court as her home

Reply from Anna Harvey, Home Manager at Connell Court

It is extremely generous of you at this difficult time to take time out to complete a review. We are very honored to be able to care for your aunt at this time when she needs the care and support most. it has been a pleasure over recent years to be able to support you here through good times and not-so-good. I will keep the team informed of your very kind comments Thank you.

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Review from J B (Son of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, a grammar school girl who made it to Oxford, had always been fiercely independent. 'Promise me you’ll never put me in a care home.' But at the age of 91 the medics said she needed full time care, not visiting carers. Mum spent the last five years of her full life in Connell Court and they
were among her happiest years. She settled straight away and threw herself into the many and varied indoor and outdoor activities the home puts on. Everyone, from the very accessible Manager and her experienced Seniors to the newest carer, was kind and compassionate and quick to tell me about any changes in Mum’s condition and in the home’s routines. I never felt that I was kept in the dark or was being a nuisance. The care Mum received throughout her stay was exemplary. I visited her frequently and she often told me 'such a lovely place, and lovely people.' We were both very lucky to have found Connell Court.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for such a wonderful review, especially as you have only just lost Mum. We were proud and extremely privileged to be permitted to care for your lovely mum, she was an inspiration to us all and had a wonderful sense of humor, we will miss her dreadfully. I will pass on your feedback to the team.

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Review from Keith B (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring environment for my mother. Staff really helpful and supportive. Communal rooms always clean and fresh. Can't speak too highly about the dedication of all the staff. My mother feels part of the Connell Court family, and very much at 'home'.

Reply from Anna Harvey, Home Manager at Connell Court

I am so pleased that we are able to care for Mum, she is a delight, thank you for your comments.

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Review from Alan G (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience of Connell Court was excellent from the start; phoning up the management and making enquiries to getting my mum in and settled. She was only in for three weeks recovering from an emergency operation. She was made very welcome by all the staff and other residents. I would highly
recommend the care home and would not hesitate to use it again in the future if needed.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your kind feedback, I will share with team.

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Review from Bernard C (Friend of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a friend here who has been here 6 years now and his health has deteriorated to such an extent he is virtually blind. The staff look after him so well and he always comments on the excellent service. He never complains about anything and praises the staff for looking after him so well. I visit
him weekly and how clean and tidy his room is always impresses me. The staff have got to know me and they are only too willing to answer any queries I have. I would have no hesitation recommending this home to anyone.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for such lovely feedback, we appreciate how much you support our resident and also the home in all our events. I will pass on the comments to the team.

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Review from C W (Son of Resident) published on 14 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and supportive of the residents, as are the management, especially in this time of uncertainty as to the future of the home. The food is adequate and there is always a choice of menu. The activities coordinator is excellent and inventive and always appreciative of help and ideas
to keep the residents entertained. All in all a good care home.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your feedback, I will pass on to team. I was sorry to see you feel that the food is only adequate, we strive to provide nutritious, appetizing home-made meals and regularly consult with our residents about menu choices. We also have special menus that cater for those who do not wish to have what is already on offer.

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Review from S J (Daughter of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court is a homely residential home. It is an ideal place especially for people like my mother, who needs support but not necessarily nursing care, though there have been occasions when this has been necessary. It is not too large to overwhelm the residents. The staff work hard to maintain a
cheerful caring atmosphere and the home is well-maintained and very clean.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your positive feedback, I will pass on to the team.

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Review from Ange M (Daughter-in-law of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial enquiry, we were all treated with courtesy and respect. The staff made the transition from living at home to Connell Court as smooth as possible. Nothing was too much trouble and the extra touch of a 'welcome' gift was a beautiful thought. All interactions with the staff confirmed we
have made the right choice of care home and we feel she is now safely being cared for by amazing staff. Thank you.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for such a lovely review, we are very pleased to have Mum back with us again she is a real tonic.

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Review from Richard M (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved into Connell Court. The staff were fantastic with supporting the move. They have been lovely with my mum, and really helpful with all the questions I had relating to her move. Very friendly staff making her move as happy and reassuring as possible at a time when it is very unsettling
for her. The facilities are great, my mum loves the food and there are a lot of activities and day trips for her to consider straight away.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for the lovely comments, we were so pleased to welcome Mum back for a second stay, she is a real character and a joy to care for.

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Review from Sally L (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for 6 years now and she is cared for as one of the family. Good facilities, enjoyable meals, a wide range of activities and a beautiful garden to walk in. Grateful thanks to the excellent team of carers.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for taking the time to review, your mum is a delight to care for and we appreciate positive feedback.

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Review from John G (Nephew of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Connell Court enough for the care and attention given to my aunt. The last few years have been difficult for her. The staff have given total care and attention.
I was able to take her in the Friday prior to lockdown.
She was living alone and very vulnerable.
It was the best decision
I could have made.

Reply from Anna Harvey, Home Manager at Connell Court

We are so happy to have her here and she has a wicked sense of humour, you are very lucky to have her.

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Review from Kay B (Daughter of Resident) published on 22 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support given to my mother over the last few months have been exceptional and provided great reassurance to our family.
The home keeps the families regularly informed and creates amazing crafts and entertainment activities on a weekly basis for all the residents. Thank you, team CC!

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for all your positive comments, I will pass them on to the team.

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Review from D R (Nephew of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my aunt at Connell Court care home and was very impressed with how nothing was too much trouble for the staff. They were polite, friendly and very caring. My aunt's life is so much more fulfilled since moving into the home.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your kind words and positive feedback, I will pass this on to the team.

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Review from Julia H (Granddaughter of Resident) published on 27 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was reluctant at first to live in a care home. But he has settled in really well at Connell Court over the past few months. He has integrated well, thoroughly enjoys the food, joins in with activities and is comfortable in his new home.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your positive review, I will relay this to my team.

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Review from Ruth B (Friend of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court is situated 5 mins from where there are quaint local shops, restaurants and tea rooms.
The resident's rooms are of a decent size, with large bay windows boasting a view of either the front or back garden. All ensuite.
Management and staff are dedicated, always friendly, helpful and efficient.
Lots of activities and themed days.
A really lovely care home.

Reply from Anna Harvey, Home Manager at Connell Court

It is so lovely to see such positive feedback, I will pass it on to my team.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Connell Court is calculated as follows: ( (363 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 381 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connell Court is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

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Anna Harvey

Job Title: Home Manager

Joined: 2016

Anna has over 40 years experience, specialising in residential care, orthopaedic and spinal injuries.
She is proud to be the manager at Connell Court where she has a dedicated core group of staff who are passionate and always strive towards excellence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Connell Court to verify any information. View our terms and conditions. Connell Court has an Enhanced Service - more info.