Connell Court

My mum as a new resident has settled in extremely well, the staff are lovely and nothing is too much trouble for them. The home is bright and cheerful with a really nice homely atmosphere and very clean too. I can take my mum out for little outings and each time we visit, she always looks well cared for and happy. It is reassuring mum is in safe hands and treated with respect.

My mum came to Connell Court for a period of respite care. She was made to feel welcome and part of the community immediately. Everyone has treated here in a friendly and respectful manner. She was encouraged to participate in the range of activities but also given the space and privacy she needs in her new situation. When asked she said all the staff were helpful and kind. She has also said she is less anxious as there is always someone there to help her if she needs help. Her room is always clean, laundry + personal hygiene of an excellent standard. She has now decided to stay at Connell Court permanently.

It is a massive comfort to me and my sister that she is so well looked after when she is in Connell Court for a temporary stay and I highly recommend the home and the staff for everything they do.

My mum has been at Connell Court now for 18 months and I cannot fault the care they have provided. She is very happy there and considers all the staff members as friends. The peace of mind that it brings knowing she is safe and comfortable is enormous.

It's been so easy to move my elderly father into Connell Court. All the staff have made each step straight forward. To see the difference in my father is so delightful. He's so happy and content. The weekly programme is fantastic - like being on a cruise ship! The food and menus are welcome and nutritious. I feel a weight lifted off my shoulders knowing he is safe and well cared for.

My sister and I visited Connell Court and immediately had a 'good feeling' about it. Mum was able to go for a few weeks respite and then made the decision to stay. She has been a resident for 8 months now. The staff have been wonderful and are very pro-active, if ever she has any care needs, contacting the GP or relevant people as soon as they perceive a problem. They keep me fully updated on everything that is happening with her care. All the staff are very kind, caring and respectful towards Mum. There is a full programme of activities for her to take part in or not as she wishes. They have also held events involving family and friends, quiz evenings, afternoon tea, cheese and wine evening. We have complete peace of mind that she is in a good place and being well looked after.

My mother- in- law is a resident at Connell Court and the care she has received has been exceptional, she is fully supported by a loving and caring staff. Her needs have increased over the time that she has been there, but all the staff provide care to a very high standard. She enjoys the variety of activities available to her, particularly the Church and Chaplaincy services. We have complete peace of mind that she is in the best possible hands and receiving the care that she needs. Thank you to all the staff, we are most grateful for everything you do and your dedication to the residents.

If I ever have to go into a care home, Connell Court is the only one I would choose. The staff are lovely and helpful, it's beautiful and clean. I would recommend it to everyone. I don't know about the food as I have never tried it.

There seems to be a multitude of activities organised that residents are able to participate in and these might be recurring as well as specific to an occasion or theme. Staff, residents, and families are able to join in. Food and catering are of top quality and choices are varied. Staff attention to residents seems to be 100% focused but at a level that residents themselves can also decide upon. Really impressed by everything.

I feel that mum is in very safe, qualified and experienced hands here at Connell Court. She is very contented and all the staff have been so helpful and kind showing much patience and attention. Everywhere is kept very clean throughout. There is always a great range of activities, quizzes, competitions etc., excellent meals (always a choice) and beautiful gardens and we are very happy with the overall experience.

Her hearing is impaired and caring staff make sure she understands conversations.

My family and I have complete peace of mind that she is in the best hands are we most grateful to all the staff.

I am confident and comfortable with the care that my father receives. I know he is safe physically and mentally - more so than he has been for years. I appreciate the homes' efforts to keep me up to date, by sharing his activities through photographs as I cant be there.

They have kept me updated with any changes to my mother's health and care needs and I feel confident in the level of care she receives.

Initially moving in for respite care, my father settled so well, with the support of staff, that he made this a permanent move. Still active, the staff have been encouraging his trips out and involvement in in-home activities whilst ensuring his comfort and safety, a huge relief to all his children. Staff have been so welcoming and considerate that this initially reluctant resident (independent being his middle name) has become a bit of a fan of all of them. The many activities organised ensure he has something to do every day which he happily talks about to all his children with praise for the staff involved. Thank you to all the staff.

Very impressed with the dedicated care, kindness, and attention to detail of everyone in Connell Court. The lady I care for is very fussy but is always delighted with all the attention she receives there. Can't wait for her next respite care. Such a relief for her family who live a long way off and for me to know how happy she is.

It is a great comfort knowing that my auntie is being cared for to this standard and she too has always appreciated Connell Court as her home

My mother, a grammar school girl who made it to Oxford, had always been fiercely independent. 'Promise me you’ll never put me in a care home.' But at the age of 91 the medics said she needed full time care, not visiting carers. Mum spent the last five years of her full life in Connell Court and they were among her happiest years. She settled straight away and threw herself into the many and varied indoor and outdoor activities the home puts on. Everyone, from the very accessible Manager and her experienced Seniors to the newest carer, was kind and compassionate and quick to tell me about any changes in Mum’s condition and in the home’s routines. I never felt that I was kept in the dark or was being a nuisance. The care Mum received throughout her stay was exemplary. I visited her frequently and she often told me 'such a lovely place, and lovely people.' We were both very lucky to have found Connell Court.

The overall experience of Connell Court was excellent from the start; phoning up the management and making enquiries to getting my mum in and settled. She was only in for three weeks recovering from an emergency operation. She was made very welcome by all the staff and other residents. I would highly recommend the care home and would not hesitate to use it again in the future if needed.

I have a friend here who has been here 6 years now and his health has deteriorated to such an extent he is virtually blind. The staff look after him so well and he always comments on the excellent service. He never complains about anything and praises the staff for looking after him so well. I visit him weekly and how clean and tidy his room is always impresses me. The staff have got to know me and they are only too willing to answer any queries I have. I would have no hesitation recommending this home to anyone.