Connell Court

20/22 Weld Road, Southport PR8 2DL
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9.9 99 Reviews
  • Connell Court, Southport
Connell Court offers warm and welcoming residential care for up to 37 residents in purpose-built, ensuite accommodation in beautiful Birkdale. The passionate team provides person-centred care in a home-from-home setting. Connell Court also offers short-term respite care.

As soon as you arrive, you'll see why people consider Connell Court a second family. A highly-trained team of dedicated and experienced staff works hard to ensure that the people in their care, and their friends and family, feel truly at home.

Staff encourage residents to live the life they want to lead: shared living/dining areas provide opportunities to interact with the tight-knit community, whilst they also encourage independence and pursuit of individual interests, through access to numerous activities as well as support with specific medical requirements.

Connell Court is close to lots of local amenities.

The activities team prepares a weekly schedule promoting physical, mental and social stimulation, offering group activities, as well as 1 to1 time. They value the stories and experiences of all residents in their care, getting to know each individual, their achievements and hobbies and will adapt their interests into the activities they provide.

In addition to a diverse diary of daily activities that take place in the home, they also focus on themed days, afternoon outings, local entertainment in the home, as well as meaningful moments. Every occasion is celebrated at Connell Court. Whether its a cream tea afternoon, a Ukelele lesson, or a talk on Charles Dickens, there is something for everyone to enjoy.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1094 – £1373

These prices are only a guideline, please contact Connell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crestview Care Ltd

Person in charge

  • Anna Harvey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1976
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (5)

Parking

  • Offer free parking on site.

Connell Court Reviews (99)

Total of 99, showing 61-80
9.9

Connell Court has a Review Score of 9.9 (9.948) out of 10, based on 32 reviews in the last 2 years. Over all time Connell Court has 99 reviews.

Overall Experience

  • 86
  • 13
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Date Published

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Review from S S (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and feels safe and secure in these difficult times.
We are very happy with Connell Court. My father was also a resident for a short time and my mother specifically asked to go there when she could no longer cope at home.

Reply from Anna Harvey, Home Manager at Connell Court

We are very happy to care for your mum; she is a lovely kind person who has quickly settled here. Thank you for your kind comments which I will pass on to the team.

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Review from Marcia W (Daughter of Resident) published on 13 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Connell court since November 2018 following a stroke.
My mother is very well looked after; she has made so many friends over her time in the home. The activity programme is very varied. The care and attention she is given by the staff are amazing.
After a visit, I always know
that my mother is well looked after and she is safe. We are going through the lockdown at the moment, and the home has kept in touch with relatives by video calls, which has been much appreciated.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your comments; we are so pleased that you have found the video links helpful. We are also very pleased to be able to care for mum; she is a delight. I will pass on your lovely comments to the team.

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Review from Kathryn B (Daughter of Resident) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court is an excellent care home and the staff go way beyond the normal duty of care which you might expect in a home of this type. They make the welfare and happiness of all their residents their highest priority and are also extremely considerate of the residents' families and their needs.
My mother loves living there and has her every need met by the home. She enjoys participating in the various activities and values the sociable aspect of the home. The carers are kindness itself and always try to help out the residents in every situation. It is a relief and a comfort to me to know that she is in the best possible place and that she is so happy there.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your lovely comments, it means so much that you value what we do. We love having your mum with us, she is a joy to look after.
I will pass your comments on to our team. Many thanks.

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Review from Linda C (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Connell Court as a permanent resident since December 2019. Dad has settled in so much better than I could ever have hoped for and really feels like he is at home here now. The staff are extremely kind and friendly, and Dad is always treated with respect and kindness.


I had

dreaded searching for a care home for Dad, but as soon as I walked into Connell Court, I knew this was the right one for him. As soon as you walk in, it light and bright, smells lovely and there is a general happy atmosphere.


There are constant activities for the residents with a lovely garden and conservatory that Dad loves to sit in. The dining room is lovely with white table cloths on tables for four; Dad really enjoys the food, and he is not the easiest to please on that front.


I would recommend Connell Court to anyone looking for a care home for their loved one. I have such peace of mind knowing he is there, well looked after and most of all happy.

Reply from Anna Harvey, Home Manager at Connell Court

We are very pleased to have your father here to care for; he is a true gentleman and has a good sense of humour. Thank you for your kind comments.

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Review from Chris O (Brother of Resident) published on 20 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very homely place. All the staff are friendly and always cheerful.
The care provided appears first-rate and my sister has no complaints.
Resident now for two and a half years.

Reply from Anna Harvey, Home Manager at Connell Court

We are very pleased to be able to have your sister with us and care for her; she has a very dry sense of humour. Thank you for your kind comments.

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Review from Joanne D (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend recently passed away at Connell Court after 8 years of living there. Connell Court had become home to our friend, where she felt loved and cared for. The end of life care she received was outstanding as was the help given to us as we spent time with our friend in her final days. We would
have no hesitation in recommending Cornell Court to you or your loved ones.

Reply from Anna Harvey, Home Manager at Connell Court

Our team were privileged to care for your friend. She was a true lady who's spiritual beliefs were paramount and she enjoyed attending our chaplaincy meetings with our chaplain. We will miss her and would like to say a huge thank you for the lovely comments.
I will pass this on to the team.

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Review from H R (Respite Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated with care and compassion and I felt much better after my stay.

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Review from I J (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court provides an excellent environment for elderly people to live in. It is well managed and the level of care provided by all the staff takes into account the needs and wishes of the residents. The staff take the time to get to know the residents and understand both their personal and emotional
needs. The residents are always treated with dignity and respect. All the facilities including the catering are maintained to a high level.

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Review from R R (Regular Volunteer) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home weekly to give communion to the Roman Catholic residents.
The place is always clean, the staff helpful and happy and the organised activities are plentiful and varied.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for taking the time to review and your comments. I will share this with my colleagues.

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Review from J W (Son of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, I am very satisfied and Connell Court is a very pleasant and friendly place to visit. My sole reservation regards the food, my mother reporting it as very variable with some excellent meals but also some very poor ones, especially at tea time.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your review and your comments; I am glad you feel Connell Court is a very pleasant and friendly place to visit. At Connell Court we are constantly working in partnership with our residents to improve the food that is provided; we regularly engage with our residents to obtain feedback and will continue to focus on improving the food for our residents to enjoy. Please do not hesitate to come to see me if you would like to discuss your concerns. In the meantime, I will arrange for the chef to speak to your mother to see if there is anything we can do to improve this.

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Review from J F (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Was highly recommended and not disappointed. Very professional and capable staff; caring and friendly. Excellent systems in place to monitor care, support and cleanliness.
Daily activities and entertainment and impressive celebrations of important events eg Easter, royal weddings.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much, J F, for your very welcomed feedback. Myself and the staff really appreciate your positive comments.

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Review from N L (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from management down did their very best to provide a wonderful service, they could not do enough for me.
The food provided by the carers was tasty and nourishing.

Reply from Anna Harvey, Home Manager at Connell Court

I would like to say thank you for such a wonderful review that is much appreciated by myself and the team. We work tirelessly to ensure that our residents get the best service possible at Connell Court. I will pass your compliments on to the team.

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Review from Steve W (Son of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Connell Court looked after my mum during her rehabilitation from hospital between April and June 2019. They did a great job. Very friendly and welcoming, they made her feel relaxed and at home from day 1. Nothing was too much bother for the helpful and courteous staff and they did their utmost to ensure
I could speak with my mother whenever I called and kept me up to date with her progress whenever I asked.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your very kind words and positive comments; it was a pleasure to care for your mum and we hope she is loving being home again.

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Review from Michael G (Cousin of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting the home for 12 months and every time I go I am greeted by very welcoming staff no matter what part of the building I am in. The social side is very good and this shows in the face of the person I visit. You can always get yourself a hot drink, which is good if you have travelled
some distance.

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Review from Phil B (Son of Resident) published on 23 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Connell Court since January 2019 and has been more than happy with every aspect of living there so it's top marks from me.

Reply from Anna harvey, Home manager at Connell Court

Thank you for your very nice comments we appreciate this, we are happy to be able to care for mum, I will pass your comments to the team.

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Review from Kathleen L (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connell Court just over a year ago and we are so pleased to see her happy and settled. She was very reluctant to move in despite failing health and going through a very sad loss at the time, but with the patience and sincere and professional care of the staff she is now so much
better. The atmosphere at Connell Court is friendly and happy, and we are very grateful to the management and carers who have made great efforts to engage with and understand my mother.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you for taking the time to review Connell Court. I am pleased that Mum is happy in our care. We are very appreciative of your positive feedback and I will pass this on to the team.

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Review from Lynn S (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Connell Court for nearly two weeks now. I can't praise the home and staff enough, all the staff are warm, welcoming and friendly. I am confident mum is getting the best care possible. My sister and I visited many homes looking for a place for mum and this is head and shoulders above
the rest.

Reply from Jennifer Mcculloch, Admin at Connell Court

Hi Lynn, thank you for your feedback. We pride ourselves on making everyone feel welcome, enjoying our homely atmosphere, treating everyone who comes through our door with respect and dignity. We are so pleased that after visiting many homes that you choose us for your mums care. It is a pleasure to have your mum stay with us. I will pass your comments on to our team.

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Review from Alison (Niece of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Connell Court provided very good care for my uncle. He was an extremely private man and his lack of interest in being sociable was largely because he was virtually blind so he struggled to connect easily with staff and residents. Nevertheless, the staff grew to understand him well - particularly one
of the senior staff who was exemplary in her level of support for him.


There is no other family member in the area of Birkdale who would need the care of Connell Court but I am grateful to all the all the staff there for providing a well led and managed home for my uncle. The staff were always warm, welcoming and informative when I visited and I was able to enjoy a number of meals with him which we both truly appreciated.

Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for taking time out to complete this review, we very much appreciate the kind comments and we are very fortunate to have had your uncle in our care, he touched all of our lives. I will pass on your feedback to the team.

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Review from Jim L (Son of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the loving care my mother is receiving at Connell Court. She entered the care home in November 2018 and was made welcome by the staff and other residents right from the start. She has a medical condition which is closely evaluated by the staff and the GP or medics are called in
when necessary.
I am particularly pleased with the way they communicate with me. Both by email and telephone the staff keep me posted on anything and everything happening with my mother. Also, when I call the home to find out how she is doing, everyone who picks up the phone is fully aware of my mum's status. This is particularly important to me as I live abroad and cannot visit as much as I'd like to.

Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you so much for your wonderful review of the care and support you receive at Connell Court. It is great to hear that you are happy with the consistency of care given to your mum. I will ensure your comments are shared amongst the team.

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Review from Helen C (Daughter of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Connell Court over a year ago. It was her choice and she is very happy there. She enjoys the activities. My mother and I have found the staff to be very caring and the home well run.

Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you for your lovely comments. It is a pleasure to have your mum stay with us. We pride ourselves on the care and support our staff provide and its lovely to see it reflecting in your review.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.948 for Connell Court is calculated as follows: ( (363 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 381 Ratings = 4.948

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Connell Court is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

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Anna Harvey

Job Title: Home Manager

Joined: 2016

Anna has over 40 years experience, specialising in residential care, orthopaedic and spinal injuries.
She is proud to be the manager at Connell Court where she has a dedicated core group of staff who are passionate and always strive towards excellence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Connell Court to verify any information. View our terms and conditions. Connell Court has an Enhanced Service - more info.