Connell Court

20/22 Weld Road, Southport PR8 2DL
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9.9 99 Reviews
  • Connell Court, Southport
Connell Court offers warm and welcoming residential care for up to 37 residents in purpose-built, ensuite accommodation in beautiful Birkdale. The passionate team provides person-centred care in a home-from-home setting. Connell Court also offers short-term respite care.

As soon as you arrive, you'll see why people consider Connell Court a second family. A highly-trained team of dedicated and experienced staff works hard to ensure that the people in their care, and their friends and family, feel truly at home.

Staff encourage residents to live the life they want to lead: shared living/dining areas provide opportunities to interact with the tight-knit community, whilst they also encourage independence and pursuit of individual interests, through access to numerous activities as well as support with specific medical requirements.

Connell Court is close to lots of local amenities.

The activities team prepares a weekly schedule promoting physical, mental and social stimulation, offering group activities, as well as 1 to1 time. They value the stories and experiences of all residents in their care, getting to know each individual, their achievements and hobbies and will adapt their interests into the activities they provide.

In addition to a diverse diary of daily activities that take place in the home, they also focus on themed days, afternoon outings, local entertainment in the home, as well as meaningful moments. Every occasion is celebrated at Connell Court. Whether its a cream tea afternoon, a Ukelele lesson, or a talk on Charles Dickens, there is something for everyone to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1094 – £1373

These prices are only a guideline, please contact Connell Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Crestview Care Ltd

Person in charge

  • Anna Harvey (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1976
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Offer free parking on site.

Connell Court Reviews (99)

9.9

Connell Court has a Review Score of 9.9 (9.948) out of 10, based on 32 reviews in the last 2 years.
Over all time Connell Court has 99 reviews.

Overall Experience
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Review from Stephen G (Son-in-law of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law entered the home in January and she was immediately made to feel welcome.
She is very happy there with a range of activities to join in if she wants to and lovely facilities.
All the staff have been friendly and there has been very strong communication between them and the family
to keep us appraised of how she is getting on.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your very kind feedback, I will pass it on to the team.

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Review from Marj B (Respite Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for 3 weeks of respite over Christmas and the new year following surgery. The food and entertainment during my stay were both excellent. The chef went to a lot of trouble with the festive menus and the dining room and communal areas was decorated beautifully. The staff were helpful and friendly.
I was glad I chose Connell Court and would happily stay there again.
Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you for your review. It was a pleasure to have you stay with us over the festive period. I will pass your comments on to the team.

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Review from G T (Daughter of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and attention that my mother, who resides at Connell Court Care Home, is receiving from each of the carers is exceptional! Each carer expresses their personality, from one carer who shows off his dance moves, to all the other amazing carers who take time to chat and get a smile from my mother,
reassuring her if she gets anxious.
I am extremely impressed, reassured and grateful! Thank you!
Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you so much for your positive feedback, I will pass this on to the team. Many thanks.

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Review from Glenys T (Wife of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
For me the bed was too small, otherwise, everything was perfect.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your response and positive feedback. I was sorry to hear the bed wasn't suitable, all our beds are standard size and perhaps if we had known in advance that you have a bigger bed we may have been able to arrange something more suitable.
It was a pleasure to have your husband here for the short time, he is a gentleman.

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Review from Donald M (Son-in-law of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was reluctant to stay in a care home but after a week she settled in nicely and is enjoying the care given by Connell Court and if she likes it, it must be excellent. We are pleased with everything and would recommend to anyone.
Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Thank you for your lovely comments. I'm glad your mother-in-law settled well and enjoyed her stay. I will pass your comments on to the team.

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Review from Sheila B (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot praise highly enough. My mother has received the best of care. The staff are extremely pleasant and obliging. The premises are very comfortable and clean.
Reply from Jennifer Mcculloch, Administration Manager at Connell Court

Hi Sheila, thank you for your lovely comments, I will pass them on to our team. It was a pleasure having your mum stay with us, we look forward to welcoming her back soon for another respite stay.

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Review from R B (Daughter of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to take a minute to thank all the staff at Connell Court Care Home for all the care and attention they have bestowed on my mother who has been with them since September 2020.
It has been a difficult time for people to be away from their family but the staff and residents are now Mum’s
new family.
The last two months have been particularly difficult as Mum had health problems and has just spent over three weeks in hospital.
She is now back in her lovely room, well cared for and I am able to discuss her care there in detail with several of the staff I now know well.
If it’s not good enough for their mum it’s not good enough for mine is their attitude which is exactly how it should be.
Many thanks to the team at Connell Court.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for such a lovely review, Mum is a pleasure to care for and we are so happy that she has returned to us, I will pass on your comments to the team.

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Review from Maria S (Daughter of Resident) published on 14 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
As someone who lives overseas and has been unable until now to visit, I can only speak in the highest regard for the level of care my mum receives at Connell Court Care Home. Staff have worked so hard to ensure I've been able to Zoom and phone with ease. I am delighted to now put faces to names and
to fully appreciate the kindness and compassion which all staff have shown. After a recent hospitalisation, Mum returned to her room, smiled and told me she was pleased to be home. Thank you to everyone for such heartwarming and excellent care.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your kind comments; I will pass them on to team.

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Review from Christine W (Daughter of Resident) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 95-year-old mother returned to Connell Court Care Home following a hospital stay for a heart problem. The care that she has received and the handling of her transition back to the home has been exemplary.
My mother was delighted to be going home and frequently tells us how kind all the staff are.
We as a family really appreciate the compassionate care she receives which enable her to maintain her dignity. The home is beautifully clean with appetising, nutritious food. The staff are friendly and professional without exception.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for the lovely review, we are very pleased and privileged to be able to care for mum, she is a beautiful lady inside and out.

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Review from Janice W (Daughter of Resident) published on 9 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident of Connell Court Care Home for two years, both pre and during Covid. It is a tribute to the professionalism and determination of the manager and her staff that high standards have been maintained throughout these difficult times. The staff are loving, committed and consistently
reliable. The medical, spiritual and social needs of the residents are unfailingly met. I cannot speak highly enough of this establishment.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for such a lovely, positive review of the home and our team. I will pass this on to the staff.

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Review from Margaret M (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Connell Court has been absolutely amazing during this pandemic and has kept all residents safe with the high-quality precautions that are in place. This has resulted in no cases or deaths from the virus.
Management has kept everyone informed. Communications during lockdown were excellent using a variety
of ways to keep in touch. These include zoom calls, window visits, garden visits (when possible), and the introduction of a weekly family newsletter. My Mum had her 100th birthday in May. Although we weren’t able to celebrate in quite the way we would have liked, management facilitated the celebrations we did have and the day was very successful. An appeal for birthday cards resulted in over 400, plus a variety of gifts from local businesses and schools. This was followed by afternoon tea and cakes and drinks for the residents. Heartfelt thanks to all Connell Court staff as nothing was too much trouble and they care very much for the residents.
Reply from Anna Harvey, Home Manager at Connell Court

The team and I would like to say a huge thank you to you for your review; it is very much appreciated.

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Review from S R (Respite Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, friendly staff and atmosphere. Residents are very welcoming and staff supportive in present Covid conditions and difficulties.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for taking the time to review us, we would love to see you again. Anna

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Review from Christine H (Daughter-in-law of Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In January this year, on recommendation, we brought a 94-year-old frail lady to you in a wheelchair for respite. We spoke to her every day by phone, and gradually she went from anxious and depressed to have a wonderful time and enjoyed walking around the garden, all the activities and made many friends.
We collected a much brighter more able lady this week. When things became too difficult to manage for her at home, she'll be back - if you'll have her.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your lovely comments and we will be happy to welcome Mum back if she wants to in the future.

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Review from Fliss K (Niece of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt asked to move to Connell Court as her eyesight is deteriorating, she had been unwell and felt she could not manage safely at home. Even though this has all happened through difficult times with Covid 19 restrictions, we have been able to keep in touch through phone calls and window visits. She
is so pleased that she can now have one visitor indoors and this has been managed safely. We're looking forward to when we can meet in the garden and have some day visits out and about. Staff have been so helpful and have answered many questions by phone and email, which is a great relief as I don't live locally and have no experience of the care home system. They have contacted me with concerns about her well-being, and that high level of communication between staff and family has been invaluable in terms of peace of mind and reassurance that she is safe and cared for.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for a lovely review, I will pass on your comments to the team.

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Review from Richard S (Son of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent 9 weeks at Connell Court recovering from breaking ten ribs. She was at a very low ebb when she entered the home, but the respite care that she received turned her around and allowed her to return to her own flat, where she is now living happily and caring for herself. The staff at Connell
Court were excellent, and the happy social atmosphere and engagement boosted my mother's confidence and revived her sagging spirits. I cannot thank the staff enough for the care and attention that they gave to my mother and I would recommend Connell Court to anyone searching for a Care Home.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your lovely comments, your mother is a lovely lady who was a pleasure to care for.

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Review from Frances S (Daughter of Resident) published on 21 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and consideration given to my mother especially in these difficult times has been so good. It has been difficult for everyone not least the staff to keep morale going and I know Mum like everyone else there is looking forward to more normal times especially when we can visit and have a hug.
At least she is very safe and well and as a family, we are extremely thankful for that.
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Review from Jon S (Son of Resident) published on 21 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Connell Court from the beginning of 2020 following a spell in hospital and has been very happy during this time.
All the staff are very supportive of my mother's needs and nothing seems to be too much trouble. During the period of lockdown I have been using the Zoom video
conferencing facility which has been invaluable in maintaining contact with my mother. This is always very easy to set up through the staff, with no technical intervention required by my mother!
I am also very pleased to be able to meet my mother again using the carefully controlled meeting arrangements in the grounds of Connell Court.
I would thoroughly recommend Connell Court to anyone who is considering residential care.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your positive feedback and we will continue to work to keep everyone safe at Connell Court.

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Review from Bryn (Son of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a care home that goes 'above and beyond' to care for your loved ones then look no further! Connell Court has everything that you should be looking for. My Mother has been resident here for 18 months and she loves it. Nothing is too much trouble, and she is supported to be as independent
as she wants to be - which changes according to how she feels that day. During lockdown, relatives have been well supported with video calls, relative/staff meetings via zoom and regular Covid updates. We were reassured from the onset of the pandemic that there were procedures and protocols in place to protect our loved ones and indeed the chairman of MHA has been at the forefront in ensuring adequate PPE and regular testing is in place in all care homes. We could not be happier with Connell Court and despite my Mother being 90 years old, I hope she will enjoy many more years to come in this beautiful calm, safe and stimulating atmosphere.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for your positive feedback and continued support to the home and our staff I will pass this on to the team.

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Review from Amanda (Daughter of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my sister and I live out of the area so visiting our mother is fairly difficult under normal circumstances. When lockdown started we were very concerned about our mother feeling isolated as we had no idea when we would be able to travel north again. The staff at Connell Court were brilliant and
within the first few days were providing access to Zoom so we can 'meet' with Mum regularly and have a good chat! Throughout the long weeks, I have also received many photos of Mum taken by staff during various activities. I had to travel north on business recently and due to the relaxing of lockdown rules, I was able to make an appointment to see Mum - when I arrived at Connell Court I was given mask and gloves to wear and we had a lovely catch up sitting in the beautiful garden. I know that Mum is being well cared for and fully occupied - during this difficult time staff have shown tremendous empathy and support Mum whenever she is feeling sad and missing us.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you so much for lovely comments and positive feedback, I will make sure I pass this on to the staff team.

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Review from C B (Daughter of Resident) published on 13 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Through COVID-19, it has been so reassuring that my mother has been taken care of so well. She has had lots of activities to keep her occupied and help the time pass, especially not being able to see family. It's so lovely that my sister can now visit my mother; it has made a difference.
Reply from Anna Harvey, Home Manager at Connell Court

Thank you for your lovely comments that will be passed to the team.

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Current Review Score: 9.9 (9.948)

Overview of Review Score

The Review Score of 9.9 (9.948) out of 10 for Connell Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Connell Court is calculated as follows: ( (363 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 381 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Connell Court is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

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Anna Harvey

Job Title: Home Manager Joined: 2016

Anna has over 40 years experience, specialising in residential care, orthopaedic and spinal injuries.
She is proud to be the manager at Connell Court where she has a dedicated core group of staff who are passionate and always strive towards excellence.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Connell Court to verify any information. View our terms and conditions. Connell Court has an Enhanced Service - more info.