Crabwall Hall Care Home

Parkgate Road, Mollington, Chester CH1 6NE

Surrounded by the Welsh hills, Crabwall Hall Care Home is a warm and inviting residence in the village of Mollington near Chester. The home provides residential, respite, and palliative care.

On the ground floor there are two lounges, a dining room, and a sun porch. On the first floor there is a library, hairdressing salon and further seating areas, meaning peace and quiet is never far away. All furnishings and decor throughout the home are of an exceptionally high standard.

Trained chefs prepare a daily menu on-site, offering residents a choice of tasty, nutritional meals. Residents may eat in the dining room or in their rooms if preferred. Special dietary requirements will be catered for.

The recreation and activities coordinator plans a busy calendar of events, offering daily entertainments in-home as well as frequent excursions and larger celebrations. Residents and their relatives are encouraged to participate in the planning process to ensure everyone remains happy and engaged in the activities.

There is also a large rear garden with fish pond, summer house, raised borders and potting shed and a side garden with a view of the local farm. There's a patio area with seating and parasols, perfect for outdoor socialising. There is plenty of seating available in the gardens to enjoy the countryside scenery.

Care workers understand that moving into Crabwall Hall will be a considerable transition, but it's one they try to make feel as easy as possible. By helping you arrange your room just the way you like, or bringing you your daily newspaper, they'll do the little things that make the biggest difference.

Group: brighterkind

Person in charge: Charlene Beck (Home Manager)

Local Authority / Social Services: Cheshire West and Chester Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 43

Rooms with ensuite WC: 43

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Crabwall Hall Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Crabwall Hall Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 37 Reviews over all time. This Average Rating is also the rating value for Crabwall Hall Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.615 for Crabwall Hall Care Home is calculated as follows: ( (295 Excellents x 5) + (125 Goods x 4) + (18 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 441 Ratings = 4.615

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Crabwall Hall Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Crabwall Hall Care Home has a Review Score of 9.6 (9.615) from 37 Reviews


Average Ratings

  • Excellent
    25
  • Good
    11
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Crabwall Hall Care Home?

  • Extremely LIKELY
    31
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Crabwall Hall Care Home

  • Daughter of Resident/Service User
    12
  • Resident / Service User
    6
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    4
  • Friend of Resident/Service User
    3
  • more

Crabwell Hall Care Home provides care for my 91-year-old mum which it would be hard to improve on. The staff are efficient, kind and caring. The premises are excellent. The gardens are lovely and well looked after, which mum loves. The home makes a huge effort to provide activities for the residents as well as frequent trips out to local places of interest. I feel so lucky she is there and so well cared for.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff very helpful and caring. Calm, safe atmosphere.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

All staff most helpful, informed, pleasant, caring. Accommodation of the highest standard.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff very friendly, approachable and supportive during 18 months residency to date. All support and required facilities on hand.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Crabwall Hall is like going to stay at a very friendly family home. My mother-in-law likes it there, friends are living in the home. There is a cat which she loves. All the staff treat her with dignity and support. My mother-in-law has been in three times in 3 years, each time an excellent time there.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mother has received good care and been happy and supported since she moved into Crabwall Hall 5 years ago.

The support has matched her changing needs over this period. The home is accessible and welcoming.

How likely would you be to recommend Crabwall Hall Care Home? Likely

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Average Rating:   4.3 out of 5

I am so glad I found a home for my parents here last year. Dad has since died but everyone here takes good care of mum.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

All the people who work here are brilliant and always with a smile. My mother is very happy here.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Crabwall Hall is amazing, we're so lucky to be here. I now know that where possible, it is essential to look at and meet the residents and care staff before choosing a home for a loved one. Facilities, whilst important are way down the list.

Crabwall Hall has amazing staff where nothing seems to be to much trouble and they treat residents as we would expect them to treat their own loved ones.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

The staff are excellent and caring, the food is also excellent, I don't eat red meat and was always offered an alternative. I will certainly recommend Crabwell Hall.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

All staff are excellent but always exceptionally busy, therefore cannot allocate any talk time that my mum misses. Everyone is pleasant, efficient, caring and helpful.

How likely would you be to recommend Crabwall Hall Care Home? Likely

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Average Rating:   4.1 out of 5

It has been extremely nice to see my grandmother taken care of in such an amazing way. It is pleasant to see how friendly everybody is. I've felt very welcome.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother is happy in this care home. The residents are well looked after with lots of care and attention. The staff are always smiling and cheerful.

How likely would you be to recommend Crabwall Hall Care Home? Likely

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Average Rating:   4.2 out of 5

My mother became a resident here following a serious illness. I have nothing but praise for all the staff who treated my mum with great care and dignity. I was kept fully informed of her condition and any changes, and whenever I rang there was always someone to talk to. As I do not live near the home this was very important to me. Sadly, my mother passed away recently, but again the staff could not have been more compassionate. I highly recommend this home.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Father in law has been a resident of Crabwall Hall Mollington, he was made very welcome from the beginning. He had amazing care right to the end, the staff were friendly, approachable, very patient and hard working. My Father in laws daily saying was "he had no complaints about living here" which was of great comfort to the family. He had a good appetite and always enjoyed the food, and of course the freshly baked cakes. I would highly recommend Crabwall Hall, many thanks to the manager and all her hard working team for making a difficult situation for all of us pleasant.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

This review refers to my wife who is having several weeks "convalescence" at the care home. It has been written with her input and she agrees with what has been written. She is 82 and rather frail. She has enjoyed exceptional personal care and medical supervision during her stay; The staff of the house called our family doctor promptly to ensure my wife's treatment was appropriate and could not have been more attentive. The atmosphere is supportive and cheerful and she is receiving exemplary care.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mother was in this home for a couple of months respite last year. The home was beautiful - wonderful friendly staff, activities, trips, and beautiful gardens. She has now decided she can no longer cope at home - aged 96!- so has moved in here permanently. My brother and I had absolutely no hesitation in putting her in here as we know she will be well looked after. The staff remembered her and welcomed her with open arms.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My visit was happy from the beginning to end. The staff were friendly, accommodating and helpful. My dog was also made to feel welcome and visited the other residents. My friend is being very well looked after, and her needs attended to.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum was in respite care for 3 weeks and was well cared for. At 96 years of age, not an easy task, she had a fall whilst in residence but medical help was called and all was well. Wouldn't hesitate to use respite care for her in the future.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Enjoyed stay very much would certainly come again. Staff most kind and considerate and have been very helpful throughout 2 week stay. Gardens beautifully kept. Good service from district nurses.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My aunt has been a resident of Crabwall Hall care home for over a year now and has settled in very well indeed and often tells us how kind everybody is to her. We are very happy with the care she receives and the friendly atmosphere in the home. She very much enjoys the regular activities, particularly singing along to the many guest musicians.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

We had to find emergency care for mum. The staff at Crabwall were all very helpful and approachable.

How likely would you be to recommend Crabwall Hall Care Home? Likely

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Average Rating:   4.4 out of 5

My wife has short term memory loss and the staff show great warmth and understanding in all they do for her. Detailed attention in always given to cleanliness and medication. This is an outstandingly good care home, well managed, fully staffed and with excellent food. The daily programs of activities are varied and my wife feels she is away on holiday. The residential and public rooms are tastefully furnished.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

The staff are welcoming, friendly and very sensitive to residents (and visitors) needs.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My aunt has been a resident for 5 months and has lots of help from staff during settling in period. The atmosphere is warm and welcoming and every member of staff is always friendly and helpful. Nothing is too much trouble, problems and worries my aunt has had have been dealt with immediately and sympathetically, especially when she had problems using her phone. Someone was always available to help. Calls to the office with questions were welcomed and problems resolved promptly. Facilities are excellent, clean and well maintained. When visiting we are always offered drinks. There are activities provided every day which are well organised. We were present for two a choir and visiting people who brought animals. I am really pleased with Crabwall Hall as a home for my aunt.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Staff are approachable and caring. They coax the best out of residents. Any requests from me are listened to and supported. I feel my mother-in-law is safe and happy. There are a variety of activities to stimulate residents and encourage sociability. I feel I am able to contact the home at any time to make a query, ask for advice, pass on information to my mother etc.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My sister has been a resident at Crabwall for fourteen months and she is being looked after very well. I would recommend it to anybody. It is in a lovely location and the grounds are lovely.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has stayed here for nearly 3 weeks and is happy with his care. He frequently mentions how pleasant and helpful the staff are. He has been involved in some of the activities, but is content to relax in his room. He is enjoying the food and the peaceful atmosphere.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I cannot speak highly enough of Crabwall Hall - the staff were wonderful with my mother and it is more of a hotel environment than a care home. It is very well managed in every respect, the rooms are clean and well furnished, as are the communal areas.
My mother enjoyed the food and the activities, and her state of health improved dramatically in the two weeks she spent at Crabwall.
I cannot recommend it highly enough and would definitely use it for respite care in the future.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been a happy resident of Crabwall Hall care home for four and a half years with no wish to move elsewhere. We have en suite rooms cleaned daily and an excellent laundry. Assisted baths are given twice weekly and visiting. Meals are served in an attractive dining room with much choice appreciated by the residents. Activities include quizzes, games and relatives and friends all welcomed. Our carers are excellent, cheerful well trained unflappable and kind. The home is managed by an excellent team organiser , full of ideas and always approachable. Crabwell Hall is a fine home.

How likely would you be to recommend Crabwall Hall Care Home? Likely

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Average Rating:   4 out of 5

I have visited several care homes and been a resident in two. I required respite care for two weeks and from my visit here I chose Crabwall Hall. It came up to all my expectations so much so that I am staying on for another week. The staff are consistently cheerful and always willing to help, I was particularly impressed by the entertainments and activities, which gave mental and physical stimulation most days of the week.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

I and my father and our family have been well pleased with the care and support given to him since he first came here in August 2015. The management and staff as a whole are very caring, kind and friendly. They go that extra mile to ensure that my dad is happy and ok. They are very watchful for his health and wellbeing and make sure all is well with him. They always inform me if he is unwell and have always called in the doctor when needed.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I have visited Crabwall Hall on a number of occasions and always found the staff (to a person) polite, friendly, positive and supportive both to my aunt and to the other residents. The hall is clean and tidy and feels very welcoming. My own mother spent her last five years in a care home although it was not as good as yours. Well done to all, we all appreciate your hard work and care.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since arriving here both the management and all staff have made me most welcome and have made every effort to help me settle in. They are very caring, kind and patient in their care for me and make every effort to ensure my needs are met. I am very pleased with the care and consideration that is given to me.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

A long established and well located care home just outside Chester in very pleasant grounds. The home is well managed and staffed by competent and pleasant personnel. The food is good and the provision of activities for residents comprehensive for those wishing to participate. Car parking is plentiful. The home is not exactly cheap but it competitive against others in the area.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

An extremely pleasant, warm, approachable home setting in a fantastic rural situation but so close to the city centre and amenities. Staff, from the moment of entering the building are very welcoming and extremely helpful and appear enthusiastic to be working here. The atmosphere and characteristics of the home are delightful and homely, doesn't resemble a typical care home. My resident has settled nicely and like other residents is very well taken care of, always appears well kept and healthy. There are never any complaints, only if a meal is not liked.

How likely would you be to recommend Crabwall Hall Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother-in-law has been a resident for the last three years eight months. Unfortunately we don't feel she has been as content over the last six months or so. Any problems we have seem to be a nuisance. Getting a light to work in her bathroom has taken weeks. She has had a fall, is this a result of lack of lighting in the bathroom! she doesn't like the new food regime as we have heard from other residents. We want her to be happy and content.

How likely would you be to recommend Crabwall Hall Care Home? Unlikely

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Average Rating:   2.8 out of 5

Tessa Matthews, Marketing Manager at Crabwall Hall Care Home responded to this review on 16 Feb 2016:

Thank you for taking time to share your comments. We value your feedback on how we can improve our services, and take all comments received extremely seriously. We will contact you as soon as possible to discuss the matters raised in your comments in more detail.

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February 2018

Top 20 Large Care Home Groups 2018

Recipient: brighterkind

Date: Thursday 01 Feb 2018

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June 2017

April 2017

Top 20 Large Care Home Groups 2017

Recipient: brighterkind

Date: Saturday 01 Apr 2017

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