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Barchester Crabwall Hall Care Home

Parkgate Road, Mollington, Chester, Cheshire CH1 6NE
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she was always ready and dressed beautifully when we arrivedThomas B(Brother of Resident/Service User)
Barchester Crabwall Hall Care Home, Chester
I felt extremely confident that mum would be safe, very well cared for and happyGeorgina B(Daughter of Resident/Service User)
Barchester Crabwall Hall Care Home, Chester
My mother loves being here, she is really settled. Thank you to all staffS B(Daughter of Resident/Service User)
Barchester Crabwall Hall Care Home, Chester

Crabwall Hall Care Home is a welcoming residential care home in Mollington, near Chester with stunning views over the Welsh hills. The home offers person-centred, round the clock residential support and respite care.

The en-suite bedrooms and facilities which include communal lounges, dining rooms, a library, a hairdressing salon and a sun porch spread across two floors. Residents can enjoy the beautiful large garden with a fish pond and a potting...  

Care Provided by Barchester Crabwall Hall Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 38 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,609N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Crabwall Hall Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Nicole Welch(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (15)

Visiting

  • There are no visiting hours and visitors can attend the home at their leisure. Visitors are required to sign in at the reception desk upon arrival and sign out on departure.

Parking

  • There is parking to the rear of the home with the addition of an overflow car park. Parking is free.

Barchester Crabwall Hall Care Home Reviews (108)

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9.7

Barchester Crabwall Hall Care Home has a Review Score of 9.7 (9.728) out of 10, based on 15 reviews in the last 2 years. Over all time Barchester Crabwall Hall Care Home has 108 reviews.

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Showing 108 reviews matching selected criteria
Review from P D (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card
Overall Experience

All staff are excellent but always exceptionally busy, therefore cannot allocate any talk time that my mum misses. Everyone is pleasant, efficient, caring and helpful.

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Review from Jonathan N (Grandson of Resident) published on 5 September 2017 Submitted via Postal Card
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It has been extremely nice to see my grandmother taken care of in such an amazing way. It is pleasant to see how friendly everybody is. I've felt very welcome.

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Review from J N (Son of Resident) published on 5 September 2017 Submitted via Postal Card
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All the people who work here are brilliant and always with a smile. My mother is very happy here.

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Review from Ruth R (Daughter of Resident) published on 5 September 2017 Submitted via Postal Card
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I am so glad I found a home for my parents here last year. Dad has since died but everyone here takes good care of mum.

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Review from Judy U (Daughter of Resident) published on 28 July 2017 Submitted via Postal Card
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My mother is happy in this care home. The residents are well looked after with lots of care and attention. The staff are always smiling and cheerful.

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Review from C W (Daughter of Resident) published on 28 April 2017 Submitted via Postal Card
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My mother became a resident here following a serious illness. I have nothing but praise for all the staff who treated my mum with great care and dignity. I was kept fully informed of her condition and any changes, and whenever I rang there was always someone to talk to. As I do not live near the home this was very important to me. Sadly, my mother passed away recently, but again the staff could not have been more compassionate. I highly recommend this home.

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Review from Marie M (Daughter-in-law of Resident) published on 11 April 2017 Submitted via Website
Overall Experience

My Father in law has been a resident of Crabwall Hall Mollington, he was made very welcome from the beginning. He had amazing care right to the end, the staff were friendly, approachable, very patient and hard working. My Father in laws daily saying was "he had no complaints about living here" which was of great comfort to the family. He had a good appetite and always enjoyed the food, and of course the freshly baked cakes. I would highly recommend Crabwall Hall, many thanks to the manager and all her hard working team for making a difficult situation for all of us pleasant.

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Review from R N (Husband of Resident) published on 29 September 2016 Submitted via Postal Card
Overall Experience

This review refers to my wife who is having several weeks "convalescence" at the care home. It has been written with her input and she agrees with what has been written. She is 82 and rather frail. She has enjoyed exceptional personal care and medical supervision during her stay; The staff of the house called our family doctor promptly to ensure my wife's treatment was appropriate and could not have been more attentive. The atmosphere is supportive and cheerful and she is receiving exemplary care.

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Review from Jane C (Daughter of Resident) published on 21 September 2016 Submitted via Postal Card
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My mother was in this home for a couple of months respite last year. The home was beautiful - wonderful friendly staff, activities, trips, and beautiful gardens. She has now decided she can no longer cope at home - aged 96!- so has moved in here permanently. My brother and I had absolutely no hesitation in putting her in here as we know she will be well looked after. The staff remembered her and welcomed her with open arms.

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Review from Sarah H (Friend of Resident) published on 7 September 2016 Submitted via Postal Card
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My visit was happy from the beginning to end. The staff were friendly, accommodating and helpful. My dog was also made to feel welcome and visited the other residents. My friend is being very well looked after, and her needs attended to.

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Review from Pat S (Daughter of Resident) published on 16 August 2016 Submitted via Postal Card
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Mum was in respite care for 3 weeks and was well cared for. At 96 years of age, not an easy task, she had a fall whilst in residence but medical help was called and all was well. Wouldn't hesitate to use respite care for her in the future.

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Review from Eric E (Resident / Service User) published on 30 June 2016 Submitted via Postal Card
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Enjoyed stay very much would certainly come again. Staff most kind and considerate and have been very helpful throughout 2 week stay. Gardens beautifully kept. Good service from district nurses.

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Review from Jane F (Niece of Resident) published on 6 June 2016 Submitted via Postal Card
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My aunt has been a resident of Crabwall Hall care home for over a year now and has settled in very well indeed and often tells us how kind everybody is to her. We are very happy with the care she receives and the friendly atmosphere in the home. She very much enjoys the regular activities, particularly singing along to the many guest musicians.

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Review from B M (Son of Resident) published on 24 May 2016 Submitted via Postal Card
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We had to find emergency care for mum. The staff at Crabwall were all very helpful and approachable.

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Review from John C (Husband of Resident) published on 27 April 2016 Submitted via Postal Card
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My wife has short term memory loss and the staff show great warmth and understanding in all they do for her. Detailed attention in always given to cleanliness and medication. This is an outstandingly good care home, well managed, fully staffed and with excellent food. The daily programs of activities are varied and my wife feels she is away on holiday. The residential and public rooms are tastefully furnished.

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Review from John D (Friend of Resident) published on 8 April 2016 Submitted via Postal Card
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The staff are welcoming, friendly and very sensitive to residents (and visitors) needs.

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Review from Elaine B (Niece of Resident) published on 6 April 2016 Submitted via Postal Card
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My aunt has been a resident for 5 months and has lots of help from staff during settling in period. The atmosphere is warm and welcoming and every member of staff is always friendly and helpful. Nothing is too much trouble, problems and worries my aunt has had have been dealt with immediately and sympathetically, especially when she had problems using her phone. Someone was always available to help. Calls to the office with questions were welcomed and problems resolved promptly. Facilities are excellent, clean and well maintained. When visiting we are always offered drinks. There are activities provided every day which are well organised. We were present for two a choir and visiting people who brought animals. I am really pleased with Crabwall Hall as a home for my aunt.

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Review from Alexander C (Brother of Resident) published on 4 April 2016 Submitted via Postal Card
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My sister has been a resident at Crabwall for fourteen months and she is being looked after very well. I would recommend it to anybody. It is in a lovely location and the grounds are lovely.

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Review from J B (Daughter of Resident) published on 30 March 2016 Submitted via Postal Card
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My father has stayed here for nearly 3 weeks and is happy with his care. He frequently mentions how pleasant and helpful the staff are. He has been involved in some of the activities, but is content to relax in his room. He is enjoying the food and the peaceful atmosphere.

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Review from Debbie T (Daughter of Resident) published on 16 March 2016 Submitted via Postal Card
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I cannot speak highly enough of Crabwall Hall - the staff were wonderful with my mother and it is more of a hotel environment than a care home. It is very well managed in every respect, the rooms are clean and well furnished, as are the communal areas.
My mother enjoyed the food and the activities, and her state of health improved dramatically in the two weeks she spent at Crabwall.

I cannot recommend it highly enough and would definitely use it for respite care in the future.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 August 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (11) & Events (0)

News
  • 24 Jan 2026

    The milestone was reached at Crabwall Hall in Chester, part of Barchester Healthcare, with long service awards presented to carer Michelle Hugill, who joined in September 2010, and head chef...

  • 10 Jan 2026

    The team at Crabwall Hall, based on Parkgate Road in Mollington, hosted their annual talent show. The show, performed and compered by staff, featured singing, dancing, and lots of laughter,...

  • 01 Dec 2025

    Local care home Crabwall Hall in Parkgate Road, Mollington is opening its doors to older people from the community to help tackle loneliness this Christmas. The care home is inviting...

Upcoming Events

There are no upcoming events for Barchester Crabwall Hall Care Home.

Awards / Recognitions (16)

Accreditations

There are no accreditations posted yet for Barchester Crabwall Hall Care Home.

Meet the Team (13)

Nicole Welch
Nicole WelchJob Title:General ManagerJoined: 2017

Welcome to Crabwall Hall Care Home. My name is Nicole, and I am the General Manager here.

I have been working within the care sector since 2007, starting my career as a Carer in Guernsey, where I grew up. Through my own personal experiences at an early age, I developed a strong passion for delivering heartfelt, meaningful care, and this passion has continued throughout my life.

I joined Crabwall Hall in 2017, where I began working as a Carer. I have flourished here, and Barchester have supported my career growth over the years. I have worked my work through the ranks to Senior Carer, Deputy Manager, and I was thrilled to step into the role of General Manager in 2023.

I love what I do, and I am proud and privileged to have the opportunity to care for the older generation, who deserve so much, and I lead my team to deliver a high standard of person-centred care to our residents, placing them at the heart of everything we do.

Do feel free to pop in and meet our wonderful team and ask any questions that you may have.

We are all more than happy to help.

Gemma Wood
Gemma WoodJob Title:Deputy ManagerJoined: 2023

Hi, I'm Gemma, the Deputy Manager here at Crabwall Hall.

I joined the team in 2023, bringing a wealth of care experience and knowledge from a long career in the healthcare industry.

Working in Residential care is extremely rewarding, ensuring Residents are happy and healthy and continue to thrive.

I lead the clinical teams, ensuring care plans are detailed and maintained, resulting in the highest quality of care.

I am passionate about making sure we have communication with our Residents' families and operate an open-door policy - you are always welcome!

Michelle Lennon
Michelle LennonJob Title:AdministratorJoined: 2018

Hi, my name is Michelle, and I am the home administrator here at Crabwall Hall. My role is varied, from meeting and greeting our residents, their families and visitors to the home to supporting the home's General Manager with the finance and administration duties within the home.

Every day is different here at Crabwall Hall. The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of the Crabwall Hall community.

I look forward to you visiting and showing you around our wonderful home!

Kerry Heath
Kerry HeathJob Title:Receptionist/Admin Assistant

Hi, I'm Kerry. I work at Reception and usually the first face you see when you arrive at Crabwall Hall.

I work alongside Michelle in meeting and greeting residents, their families and visitors to our home. I like interacting with people; the reception desk is always busy, and the role is varied. I love getting to know residents; they have amazing stories to tell, and every day is different.

The staff are a wonderful group of people whose sole aim is to give the very best care and attention to every resident. I look forward to you visiting and showing you around our wonderful home!

Ian Preston
Ian PrestonJob Title:Head ChefJoined: 2015

Hi, I'm Ian, the Head Chef here at Crabwall Hall.

I have been a Chef since I left school, starting on what was then a YTS training scheme - it was the making of me, and I have embraced every opportunity since then.

I joined the team at Crabwall in 2015 and bring a wealth of experience from working as a Head Chef in contract catering and in an oriental restaurant. I enjoy being creative, and I listen carefully to what Residents like and dislike to make sure I deliver a menu that suits their needs. I even take special requests.

Not just a Chef, I enjoy building relationships with our Residents, chatting with them in the dining room and immersing myself in their day-to-day lives at Crabwall and being part of the community.

Debbie Lambert
Debbie LambertJob Title:Team LeaderJoined: 2013

Hello, I'm Debbie, a Team Leader at Crabwall Hall.

I have been with Barchester since 2009, but joined the care team in 2013, having been inspired by the quality of care my colleagues delivered. I made the move.

Ensuring our Residents live a safe, happy and fulfilled life is important to me. Crabwall Hall is one big family, and we welcome everyone with open arms.

Come for a visit and see what we have to offer!

Sarah Jones
Sarah JonesJob Title:Team LeaderJoined: 1997

Hi, I am Sarah. Along with Debbie, I am a Team Leader. I have worked at Crabwall Hall since 1997, and within that time, I have worked my way up to where I am now. I love my role, providing care to all our residents, ensuring our team go above and beyond for everyone here.

Jacqui Cameron
Jacqui CameronJob Title:Activities Co-ordinatorJoined: 2023

Hi, I'm Jacqui, the Activities Co-ordinator here at Crabwall Hall, and I joined the team in 2023.

We all know that keeping active is important. We have created a wonderful culture within the home, and we work together to give residents the best possible experience.

As a team, we are here to ensure that residents enjoy an environment that is both stimulating and socially active. I ensure the team knows each resident's preferences, so that together we can deliver a person-centred program of events and activities. Essential to our homely feel is the strong relationships of trust we build with residents and their families and friends. The home also has its very own minibus for our numerous outings for coffee and shopping, which residents love.

I love my job - every single day is different and has variety, and there's always something going on at Crabwall Hall.

Karen Robinson
Karen RobinsonJob Title:Activities AssistantJoined: 2012

Hello, I'm Karen, and I am a member of the Activities Team at Crabwall Hall.

I have been a member of the team since 2012. We adopt a whole home approach at Crabwall, so I also help out in the kitchen and care when needed too - we all work together.

I want our Residents to be happy and content. I bring ideas and creativity to activities we offer and always chat to Residents about what they want to do. It is important that Residents feel listened to and have choices.

Pop along to the home and see what we get up to - we always welcome visitors to join in with our activities and events.

Kath Bebbington
Kath BebbingtonJob Title:Head of HousekeepingJoined: 1997

Hi, I'm Kath, Head Housekeeper at Crabwall Hall.

I have been at the home since 2019, joining as a Cleaner, before trying my hand as a Carer, which I loved. However, when the opportunity came for the Head Housekeeping role, I knew that's where my strengths were.

It's important to me that Residents live in a clean and tidy home, as it supports their wellbeing. I want the home to feel welcoming for families and visitors, and for Residents to feel proud of where they live.

Please come and see us at Crabwall, visit our Residents and enjoy our home with us.

Housekeeping Team
Housekeeping Team Job Title:Housekeeping Team

Hi, we are members of the housekeeping team and enjoy working at Crabwall. The residents feel like part of our extended family. We take great pride in making sure their home and rooms are spotlessly clean. Taking pride in their home is important for the residents, and as a team, we feel passionate about this too.

The lovely part of the role is that we get to know each resident and the ways we can make them happy by the little touches that can lighten their da,y including having a chat as we work.

Paul Eaton
Paul EatonJob Title:Head of MaintenanceJoined: 2015

Hi, my name is Paul, and I joined the team at Crabwall in 2013. I am Head of Maintenance.

I ensure the home is safe, compliant and well-maintained. Every day is different, from testing alarms to redecorating rooms to working in the garden - I love the variety.

It is all for the benefit of the Residents. They deserve to live in a beautiful home.

Pearl Pierce
Pearl PierceJob Title:HostessJoined: 2019

Hello, my name is Pearl, and I am a Hostess at Crabwall Hall.

I joined the team in 201,9 and straight away I felt right at home. I support Residents at mealtimes and ensure they have a quality dining experience. I spend time chatting to Residents because it's important that mealtimes are a social experience.

Prior to joining Crabwall, I was a waitress at The Queens Hotel in Chester.

We offer Don't Dine Alone events at the home - come and join us!

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