Group: Farrington Care Homes Ltd
Person in charge: Teresa Walsh (Manager)
Local Authority / Social Services: Lancashire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Single Rooms: 26
Rooms with ensuite WC: 6
Weekly Charges Guide: Personal Care Single £380 – £392 (These prices are only a guideline, please contact The Croft Rest Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Croft Rest Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.5 (maximum of 10) for The Croft Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for The Croft Rest Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.847 for The Croft Rest Home is calculated as follows: ( (50 Excellents x 5) + (9 Goods x 4) ) ÷ 59 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.635 Points relating to the number of positive Reviews for The Croft Rest Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.2 Target = 0.385
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Croft Rest Home has a Review Score of 8.5 (8.482) from 5 Reviews
Review submitted from a Website Submission by Nik E (Friend of Resident) on Wednesday 12 July 2017. Relates to July 2017.
The Croft Rest Home is very dedicated, professional, caring and meets all the requirements expected of a care home and excels them. The management are amazing and very approachable. The staff are very friendly and always happy to help whatever the matter. There have been a high number of improvements over the years to meet the taste of all the service users and the home is gleaming with pride. The home is very clean and always smells lovely. Each service users needs are met outstandingly.
How likely would you be to recommend The Croft Rest Home? Extremely Likely
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Review submitted from a Website Submission by Julie S (Daughter of Resident) on Saturday 1 July 2017. Relates to June 2017.
The Croft is a well run, clean, exceptional care home. My mother has been there several years and is always well cared for. The staff are wonderful and the manager is very approachable and very conscientious. At the moment improvements are being made, not finished yet but it will be wonderful when finished. I have no qualms about this care home at all and the food is wonderful.
How likely would you be to recommend The Croft Rest Home? Extremely Likely
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Review submitted from a Website Submission by Julie H (Friend of Resident) on Monday 5 September 2016. Relates to September 2016.
I find The Croft Care Home staff very approachable and helpful. I visit every so often and they are always willing to help. The atmosphere is always friendly and upbeat. They always have good entertainment for the residents and the music they provide gives off a great atmosphere.
How likely would you be to recommend The Croft Rest Home? Extremely Likely
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Review submitted from a Website Submission by Nicole S (Volunteer) on Tuesday 30 August 2016. Relates to August 2016.
I volunteered at The Croft Rest Home on the 29th August 2016, for a summer fair to help raise money for a sensory room. While volunteering, I could see that staff were very attentive to all residents and they worked well as a team to make sure everything ran smoothly, while providing normal day-to-day care for the residents.
The residents were involved throughout the fair if they wanted to. However, if residents didn't feel like joining in, staff made sure they followed their daily routine, allowing them to perform their normal activities. It was nice to see residents having a dance to the singers and just socialising with visitors that came to the fair. The grounds of the home were also very clean and well presented.
The managers were very friendly and came to check if all volunteers were ok, asking whether we needed drinks or food throughout the day. You could see that they had a lot of things to do, but it was nice for them to check on us and the visitors.
How likely would you be to recommend The Croft Rest Home? Extremely Likely
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Review submitted from a Website Submission by Gertrude W (Resident) on Saturday 20 August 2016. Relates to August 2016.
I like the way they treat me with respect and dignity. They always ofter me a good choice of meals and will go out of their way to accommodate me. I'm very happy here and can't fault it. They are always willing to go out of their way to help me and others. They are all very approachable in all aspects of my day to day living.
How likely would you be to recommend The Croft Rest Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
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