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Care Provided by High Wray
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
In house en-suite rooms from £975
Private garden en-suite room £1150
Private garden en-suite room £1150
1st floor and gorund floor garden suite's (with kitchenette facility) - up to £1375
The price(s) shown are provided by the care home. Contact High Wray for full pricing details and T&Cs.
Contact High Wray to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- ShawCare Ltd
- Private Owned
Person in charge
- Lauren Shaw (Registered Provider)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (42)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome to attend throughout the day and evening. HighWray kindly asks for visitors to respect meal times, which take place 8-9am, 12-1:30pm, 5-6pm.
Parking
- Parking is available on site both at the front and rear of the property, accessible routes to all doors via ramp or steps.
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High Wray Reviews (63)
9.7
High Wray has a Review Score of 9.7 (9.654) out of 10, based on 16 reviews in the last 2 years.
Over all time High Wray has 63 reviews.
Filter Reviews
Overall Experience
Date Published
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Review from B T (Daughter of Resident) published on 7 August 2026 Submitted via Website•
Overall Experience
High Wray offers an excellent service and I can't praise everyone who works there highly enough. Everyone is pleasant, smiling, friendly and polite. They have all been exceptionally kind to my mother and nothing is too much trouble. The chef has gone out of his way to provide gluten free food,...
High Wray offers an excellent service and I can't praise everyone who works there highly enough. Everyone is pleasant, smiling, friendly and polite. They have all been exceptionally kind to my mother and nothing is too much trouble. The chef has gone out of his way to provide gluten free food, making special scones, cakes and other recipes just for her.
Everywhere is always clean and bright and the gardens are so well looked after with manicured lawns, an abundance of colourful flowers and plenty of benches everywhere for residents to sit and get some fresh air, also a lovely patio area with seating and umbrellas.
I get the impression all the staff enjoy working there and see it as far more than just a job and the management are always easy to engage with.
Everywhere is always clean and bright and the gardens are so well looked after with manicured lawns, an abundance of colourful flowers and plenty of benches everywhere for residents to sit and get some fresh air, also a lovely patio area with seating and umbrellas.
I get the impression all the staff enjoy working there and see it as far more than just a job and the management are always easy to engage with.
Yes, I would highly recommend High Wray..
Review from Rachel C (Daughter of Resident) published on 31 July 2026 Submitted via Website•
Overall Experience
My Mother had a five week stay in High Wray to recover from a spinal operation. It was the perfect place to recover with beautiful views, kind and helpful staff. Having meals brought to her and the opportunity of help without doubt helped my mother recover so much better than being on her own at...
My Mother had a five week stay in High Wray to recover from a spinal operation. It was the perfect place to recover with beautiful views, kind and helpful staff. Having meals brought to her and the opportunity of help without doubt helped my mother recover so much better than being on her own at home. She was able to rest and do her exercises while following strict guidelines on movement, which would have been difficult with all the jobs you end up doing at home. She was very happy in High Wray.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for such a lovely review. Glad your mum had a comfortable respite stay at HighWray and managed to recover well from her operation. Our aim is to establish a home from home experience with individualised person centred care, I will pass on your kind words to the rest of the staff. Wishing you and your mum best wishes and a healthy future.
Review from Laura S (Daughter of Resident) published on 31 July 2026 Submitted via Website•
Overall Experience
High Wray has provided excellent care for my dad. The staff I have dealt with so far have been friendly, kind and caring towards Dad. Communication with the care home has been fantastic, keeping us informed and giving us peace of mind. Often very quick responses via email which has been great....
High Wray has provided excellent care for my dad. The staff I have dealt with so far have been friendly, kind and caring towards Dad. Communication with the care home has been fantastic, keeping us informed and giving us peace of mind. Often very quick responses via email which has been great.
The home is beautifully maintained, with lovely grounds and a peaceful setting. We really appreciate everything the team does and would highly recommend High Wray to anyone looking for a caring and supportive home.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for such a lovely review. Glad your dad has settled in so well at HighWray, as this helps with his communal care home journey. I will pass on to all staff your kind words.
Review from Mark C (Son of Resident) published on 29 July 2026 Submitted via Website•
Overall Experience
When it was time for Mum to go into a care home, we were very mindful of the fact that not all care homes are equal. We asked around and High Wray was recommended by a recently retired local doctor who had attended all of the care homes in the area.
Mum was very well looked after at High Wray and...
When it was time for Mum to go into a care home, we were very mindful of the fact that not all care homes are equal. We asked around and High Wray was recommended by a recently retired local doctor who had attended all of the care homes in the area.
Mum was very well looked after at High Wray and a lot of fun was had along the way and new friendships made.
High Wray is in a lovely area and has a feel of being more like a hotel than a care home.
The staff are committed and very pleasant. There is always a member of the management team around to discuss any issues. As Mum approached the end of her life, the end of life care was very good with great communication along the way.
I would like to thanks all at High Wray for there great care !
Best Wishes and thank you,
Mum was very well looked after at High Wray and a lot of fun was had along the way and new friendships made.
High Wray is in a lovely area and has a feel of being more like a hotel than a care home.
The staff are committed and very pleasant. There is always a member of the management team around to discuss any issues. As Mum approached the end of her life, the end of life care was very good with great communication along the way.
I would like to thanks all at High Wray for there great care !
Best Wishes and thank you,
Mark
Review from Ann M (Daughter of Resident) published on 19 May 2026 Submitted via Website•
Overall Experience
The rooms & food are excellent.
However, we found communication with management difficult, never being able to get a
proper answer when asking about mum's routines. At one point when this was
queried with them the response from the manager told me
However, we found communication with management difficult, never being able to get a
proper answer when asking about mum's routines. At one point when this was
queried with them the response from the manager told me
Whilst I understand your mum is your top...
The rooms & food are excellent.
However, we found communication with management difficult, never being able to get a
proper answer when asking about mum's routines. At one point when this was
queried with them the response from the manager told me
Whilst I understand your mum is your top priority and you wish to be involved in all her care, you have also made the decision for her to live in a communal care home setting.
It is difficult for us to let every family member know every routine visiting professional.. The majority of families are happy this is taken care of for their loved one.
After 2 & 1/2 years they said they couldn't cope with mum, a member of staff said they didn't want to work with dementia patients. Mum had mild dementia in the form of memory loss at this point. Accusations of mum being violent were made, later retracted when we pointed out she was 97, 4' 5'' and immobile. They conceded she was no physical threat.
However, we found communication with management difficult, never being able to get a
proper answer when asking about mum's routines. At one point when this was
queried with them the response from the manager told me
Whilst I understand your mum is your top priority and you wish to be involved in all her care, you have also made the decision for her to live in a communal care home setting.
It is difficult for us to let every family member know every routine visiting professional.. The majority of families are happy this is taken care of for their loved one.
After 2 & 1/2 years they said they couldn't cope with mum, a member of staff said they didn't want to work with dementia patients. Mum had mild dementia in the form of memory loss at this point. Accusations of mum being violent were made, later retracted when we pointed out she was 97, 4' 5'' and immobile. They conceded she was no physical threat.
Uncaring to make a 97 year move.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Hi Ann, thanks for taking time to share a review , however, you've never raised these concerns with us, which we always advocate having an open-door policy for all families to come and discuss any issues or concerns. I can only apologise, after input and reviews from memory clinic and frailty team...
Hi Ann, thanks for taking time to share a review , however, you've never raised these concerns with us, which we always advocate having an open-door policy for all families to come and discuss any issues or concerns. I can only apologise, after input and reviews from memory clinic and frailty team that a decision was taken for your mum to move to a more appropriate dementia home. We always make prospective residents aware if dementia behaviours become physically aggressive or disruptive to the residential environment that we may no longer be suitable. The decision was not taken lightly, and family were involved at each stage with multiple professionals. I appreciate and understand your wish was for your mum to remain at HighWray and family were involved with all reviews. We always had your mums' best interests with all her care needs.
Review from John M (Son of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
My Mum moved to Highwray mid February 2026.The care she has received has been excellent. Every staff member have been amazing, caring, patient, kind, understanding and basically good people. The management team are so helpful and approachable. Mum always looks presentable and part of a wider...
My Mum moved to Highwray mid February 2026.The care she has received has been excellent. Every staff member have been amazing, caring, patient, kind, understanding and basically good people. The management team are so helpful and approachable. Mum always looks presentable and part of a wider family, there are far too many names to praise, but Leanne, Kelly and Katie, Theresa, sam, Sharon , Sarah and Lauren in the office, Julie x2 are all amazing, Jan and Joyce who do mums hair, they are all angels, apologies if i havent mentioned all as not sure of names, thank you so much for caring.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for such amazing feedback for the care your mum receives at HighWray. I will pass on your praise to the rest of the staff and really appreciate your feedback. Mum is a pleasure and cheerful addition to the HighWray family.
Review from B D (Brother of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
My sister entered the care home due to being unable to climb stairs and losing her balance. Also losing confidence in making meals for herself.
She has found the home very comfortable with staff who look after her health. The home is very clean and she loves the variety of meals. After being on...
My sister entered the care home due to being unable to climb stairs and losing her balance. Also losing confidence in making meals for herself.
She has found the home very comfortable with staff who look after her health. The home is very clean and she loves the variety of meals. After being on her own for several years she is slowly adapting to a more social life.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely positive feedback which I will pass onto all the staff at HighWray. I am glad your sister is adapting to life at HighWray as we understand the transition can be difficult to make. Receiving positive feedback on settling into communal life ensures we are doing the best we can for new residents.
Review from Paul A (Grandson of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
The care my grandmother receives at HighWray is exceptional. The staff are friendly, professional and conscientious and look after the residents as they would their own families. The facilities are first class and I wouldn't want my grandmother to live anywhere else. In a nutshell I couldn't...
The care my grandmother receives at HighWray is exceptional. The staff are friendly, professional and conscientious and look after the residents as they would their own families. The facilities are first class and I wouldn't want my grandmother to live anywhere else. In a nutshell I couldn't recommend HighWray highly enough.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely kind words which I will pass onto the rest of the staff at HighWray. We always strive to deliver a high standard of care in a homely, dignified manner and receiving such positive feedback is very much appreciated.
Review from B W (Daughter of Resident) published on 15 April 2026 Submitted via Website•
Overall Experience
Really lovely care home that is in a beautiful setting but more importantly is a beautiful home and my mum really enjoys it. The carers are lovely but I want to make a special mention for Julie, the events coordinator. She is lovely, warm, friendly and really cares about the residents. My Mum...
Really lovely care home that is in a beautiful setting but more importantly is a beautiful home and my mum really enjoys it. The carers are lovely but I want to make a special mention for Julie, the events coordinator. She is lovely, warm, friendly and really cares about the residents. My Mum thinks the world of her. My mum also enjoys the company of other residents who spend time together in the lovely lounge and help make my mum feel at home.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for your lovely, positive feedback, i will pass on to the rest of the staff especially Julie. We always strive to deliver an exceptional standard of care to all our residents within a homely environment so means a great deal when we receive lovely feedback. It is our pleasure.
Review from I E (Great-Niece of Resident) published on 13 April 2026 Submitted via Website•
Overall Experience
My Aunt has been living at High Wray for some months now and we have been pleased with all aspects of her care. After an initial period of settling in, she is now very relaxed and happy. I feel confident that she is being well looked after. It is easy to get in touch with management and staff,...
My Aunt has been living at High Wray for some months now and we have been pleased with all aspects of her care. After an initial period of settling in, she is now very relaxed and happy. I feel confident that she is being well looked after. It is easy to get in touch with management and staff, either in the home or by telephone. High Wray has a lovely, welcoming atmosphere. I would recommend it.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely comments and review which I will pass on to all the staff at HighWray. Glad your aunt has settled in well to life at Highwray. We always strive to have a homely, welcoming environment so means a great deal when we receive such lovely feedback.
Review from Julie M (Daughter of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
High Wray was recommended to us when we were looking for respite for mum in 2025.
Our first impression when we arrived was that
It's such an amazing building in a great location with beautiful gardens and views of the countryside.
Our first impression when we arrived was that
It's such an amazing building in a great location with beautiful gardens and views of the countryside.
The management and staff were all very friendly and welcoming and...
High Wray was recommended to us when we were looking for respite for mum in 2025.
Our first impression when we arrived was that
It's such an amazing building in a great location with beautiful gardens and views of the countryside.
The management and staff were all very friendly and welcoming and we were really impressed with the standard of rooms and facilities.
Residents can take part in various activities provided on most days.
The home was very clean, warm and inviting.
Mum stayed for respite on two separate occasions and all went extremely well. Staff were very attentive and we knew mum would be well looked after in a very safe environment.
Due to a change in circumstances in 2026, mum needed full-time care and we had no hesitation contacting High Wray, who were able to accommodate mum, and she moved in, in January 2026.
Mum has now settled in and we can enjoy spending quality time with her at High Wray.
Our first impression when we arrived was that
It's such an amazing building in a great location with beautiful gardens and views of the countryside.
The management and staff were all very friendly and welcoming and we were really impressed with the standard of rooms and facilities.
Residents can take part in various activities provided on most days.
The home was very clean, warm and inviting.
Mum stayed for respite on two separate occasions and all went extremely well. Staff were very attentive and we knew mum would be well looked after in a very safe environment.
Due to a change in circumstances in 2026, mum needed full-time care and we had no hesitation contacting High Wray, who were able to accommodate mum, and she moved in, in January 2026.
Mum has now settled in and we can enjoy spending quality time with her at High Wray.
High Wray certainly is 5*
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for your lovely glowing review and comments. It is really appreciated and will pass on your kind words to the rest of the staff at HighWray. We always strive to deliver professional individualised care to a high standard and are encouraged when we receive such positive reviews....
Thank you so much for your lovely glowing review and comments. It is really appreciated and will pass on your kind words to the rest of the staff at HighWray. We always strive to deliver professional individualised care to a high standard and are encouraged when we receive such positive reviews. Glad your mum has settled in and is definitely a bright, happy and cheerful addition to the HighWray family.
Review from Christina A (Daughter of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
This is a beautiful car Home with caring staff my mum is very well looked after. I always say that this is a hotel that my mum is living in not a care home and I feel so happy that she's spending her final years in a home like this. I would recommend this care home to anybody for their loved ones,...
This is a beautiful car Home with caring staff my mum is very well looked after. I always say that this is a hotel that my mum is living in not a care home and I feel so happy that she's spending her final years in a home like this. I would recommend this care home to anybody for their loved ones, and even if I have to go into one, I would not complain on living there
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you so much for your lovely comments and review. I will pass on to the rest of the HighWray staff - maybe I'll ask housekeeping to prepare the room next to your mums when its available!! hehe!! Glad your mum has settled in well and enjoying life at HighWray, we always strive to accommodate everyone's individual needs and quirks.
Review from Janette M (Daughter of Resident) published on 7 April 2026 Submitted via Website•
Overall Experience
My mum moved into High Wray as a permanent resident in January 2026 . The carers are doing a great job caring for my mum and assisting with daily showering and dressing. The housekeeping staff do a great job keeping mum's room clean and tidy. All of the staff are kind and friendly with mum. There...
My mum moved into High Wray as a permanent resident in January 2026 . The carers are doing a great job caring for my mum and assisting with daily showering and dressing. The housekeeping staff do a great job keeping mum's room clean and tidy. All of the staff are kind and friendly with mum. There is a large communal lounge with beautiful views. The range of activities on offer are varied. Residents can choose to join in but are under no obligation to do so. The standard of accommodation is excellent. The property is set on lovely grounds, it is spacious and well maintained and has ample parking. I would have no hesitation in recommending High Wray.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for such a lovely review and it is really appreciated. I will pass on your glowing review to the rest of the staff at HighWray. Glad your mum has settled well in her new home, she is a very cheerful addition to the HighWray family.
Review from Barry N (Son of Resident) published on 13 January 2026 Submitted via Website•
Overall Experience
We are very grateful for the care Mum receives. The home feels calm and welcoming, and she is treated with kindness, dignity and respect. Mum appears settled and comfortable, which gives us reassurance. Staff usually respond promptly and professionally to questions, and communication is clear. How...
We are very grateful for the care Mum receives. The home feels calm and welcoming, and she is treated with kindness, dignity and respect. Mum appears settled and comfortable, which gives us reassurance. Staff usually respond promptly and professionally to questions, and communication is clear. How staff relate to Mum and take time to get to know her is especially important to her wellbeing. When staff talk with her about her life and experiences, she becomes more engaged and responsive, and it is clear how much compassion and understanding this brings. Being listened to helps her feel recognised, valued and emotionally comfortable. It is reassuring for Mum, and for us, when staff are clearly identifiable and approachable, as familiarity supports trust and confidence. On rare occasions, a small number of interactions have felt less warm, though this is not typical overall. The atmosphere remains calm and supportive, and we appreciate the care and commitment shown by the team.
Review from M A (Partner of Resident) published on 19 December 2025 Submitted via Website•
Overall Experience
My husband moved to High Wray late January 2025. We had a hard decision concerning home comforts versus safety.Safety won but we had no need for concern as I cannot praise High Wray enough. The Management Team are efficient, kind, helpful, always available and keep me fully informed. The Carers do...
My husband moved to High Wray late January 2025. We had a hard decision concerning home comforts versus safety.Safety won but we had no need for concern as I cannot praise High Wray enough. The Management Team are efficient, kind, helpful, always available and keep me fully informed. The Carers do a wonderful job looking after residents, including daily showers, fresh clothes, help with mobility and transferring from bed/toilet/chair etc etc. They also interact with the residents about things they enjoy and are kind and friendly. The range of activities on offer are wide and varied. Residents can choose to join in but are under no obligation to do so. Meals are well prepared, tasty and varied. The dining room always looks lovely with table decorations sometimes made at the craft sessions. High Wray is a beautiful building. The whole establishment is kept spotlessly clean by the Housekeeping staff. Well maintained gardens and fabulous views.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thankyou so much for such lovely words of praise and wonderful feedback. We are glad your husband has settled so well into life at HighWray and always strive to put all our residents at the forefront of every aspect of daily life at HighWray. We will pass on your beautiful words of thanks to all our staff. Thanks again.
Review from J M (Daughter of Resident) published on 20 May 2025 Submitted via Website•
Overall Experience
Mum moved in to High Wray in Sept 2024 and had been in the home before (respite) so it was an easy decision to return as a permanent resident. She was warmly welcomed back and settled well thanks to an incredible team. Compared to other care homes I have seen the room size/en-suite facility and...
Mum moved in to High Wray in Sept 2024 and had been in the home before (respite) so it was an easy decision to return as a permanent resident. She was warmly welcomed back and settled well thanks to an incredible team. Compared to other care homes I have seen the room size/en-suite facility and furniture quality are exceptional. The view from the main lounge is beautiful and it's also quite special to have an older section to the property with a wood panelled second lounge, including a grand fireplace. Social events are organised on a fairly frequent basis and residents are encouraged to join in but not pushed to do so - individual preferences are respected. The carers, both day and night, are excellent and Mum feels very safe. Communications from the Management team are helpful and clear and I can ask what I want, when I want and will get an honest answer. After I visit Mum I walk away feeling that she is both safe and cared for and have no hesitation recommending High Wray.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you very much for your lovely positive review. Glad your mum has settled into HighWray life well. It is always encouraging for all staff to get such commendable feedback so thanks again and I will pass on your kind words to all staff.
Review from S G (Daughter of Resident) published on 29 April 2024 Submitted via Website•
Overall Experience
My mum moved into High Wray in January, having always sworn that she would never go into a home. However, she knew I had found her a good place as my mother-in-law moved in in October!
We looked at many different homes and none of them compared favourably with High Wray. The surroundings are...
My mum moved into High Wray in January, having always sworn that she would never go into a home. However, she knew I had found her a good place as my mother-in-law moved in in October!
We looked at many different homes and none of them compared favourably with High Wray. The surroundings are beautiful, both inside and out, and all the rooms are lovely but my mum was thrilled with hers as she has a lovely view. The place is kept extremely clean and all the staff are lovely - not just pleasant but helpful and accommodating. There have been little niggles, which are inevitable, but they have all been dealt with to the best of their ability. The attitude of the management is that they want to know if something is wrong because if they don’t know, they can’t do anything about it. I think this is excellent.
We looked at many different homes and none of them compared favourably with High Wray. The surroundings are beautiful, both inside and out, and all the rooms are lovely but my mum was thrilled with hers as she has a lovely view. The place is kept extremely clean and all the staff are lovely - not just pleasant but helpful and accommodating. There have been little niggles, which are inevitable, but they have all been dealt with to the best of their ability. The attitude of the management is that they want to know if something is wrong because if they don’t know, they can’t do anything about it. I think this is excellent.
I could go on but I think you get the gist. Suffice it to say that this is where my husband and I want to live when our time comes!
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it's very much appreciated and passed on to all staff. We always strive to ensure all our residents receive the highest standard of care and it is a pleasure to have your mum living at High Wray knowing she is settled and feels at home.
Review from Sharon S (Daughter of Resident) published on 15 February 2024 Submitted via Website•
Overall Experience
After visiting many care homes High Wray was recommended to us by a colleague of my daughter-in-law who is a nurse. As I was shown around I knew this was the one, I got quite emotional knowing that my mum would be happy here.
Since moving in my mum has settled in very well making new friends with...
After visiting many care homes High Wray was recommended to us by a colleague of my daughter-in-law who is a nurse. As I was shown around I knew this was the one, I got quite emotional knowing that my mum would be happy here.
Since moving in my mum has settled in very well making new friends with other residents and also the staff. The care and support she receives are amazing, she loves her room and enjoys the delicious food, also she looks forward to all the activities especially getting her hair and nails done every week. I wouldn’t hesitate to recommend High Wray to anyone who is looking at care homes.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review and recommendation, it's very much appreciated and has been passed to all staff to show recognition for their hard work. It is a pleasure to have your mum living at HighWray knowing she is settled and feels at home.
Review from N H (Friend of Resident) published on 29 January 2024 Submitted via Website•
Overall Experience
I was naturally worried when my loved one needed to go into care but the team at High Wray have been incredible. So compassionate, understanding and caring which made the whole experience much less daunting. The care has been amazing and I can’t praise them enough.
I was naturally worried when my loved one needed to go into care but the team at High Wray have been incredible. So compassionate, understanding and caring which made the whole experience much less daunting. The care has been amazing and I can’t praise them enough.
↩Reply from Lauren Shaw, Registered Provider at High Wray
Thank you so much for your lovely review. Our staff team very much understand it can be a difficult transition and we aim to make this as easy as possible, I will share the feedback.
Review from David S (Son of Resident) published on 25 December 2023 Submitted via Website•
Overall Experience
Thankfully a friend who had worked at High Wray previously, advised my wife and I to visit when we were assessing care homes for my elderly father. We were relieved and totally grateful to her for recommending High Wray. Previous care homes I had visited did not come anywhere near the standard set...
Thankfully a friend who had worked at High Wray previously, advised my wife and I to visit when we were assessing care homes for my elderly father. We were relieved and totally grateful to her for recommending High Wray. Previous care homes I had visited did not come anywhere near the standard set by High Wray. The rooms are spacious and the outlook from my father’s room on the 3rd floor is a tonic itself. Looking out over the beautiful countryside from two large windows to admire the view.
The management and staff are excellent, nothing is too much trouble. The care that is being provided for my father is first-class. My father has commented on many occasions how he thoroughly enjoys the meals provided. There are many activities to take part in, and the management and staff again organise many special events, such as the charity coffee afternoon which was a great success. Next week we look forward to the Christmas Carol Concert providing great cheer for all.
↩Reply from Sarah Hogg, Registered Manager at High Wray
Thank you for your lovely review, it is very much appreciated and I have passed on to all staff in recognition of all their hard work. It is a pleasure to have your dad living at HighWray knowing he is settled and happy. We aim for a very homely and inclusive environment so it's always nice to hear we are achieving our goal.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 August 2023Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Frequently Asked Questions about High Wray
What types of Care is High Wray registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does High Wray have?
There are 43 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at High Wray?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is High Wray to the centre of Ormskirk?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact High Wray to verify any information. View our terms and conditions. High Wray has a Basic Service -what a Basic Service includes.