Meadow Bank Care Home, Preston, Lancashire
Meadow Bank Care Home, Preston, Lancashire
Meadow Bank Care Home, Preston, Lancashire

Situated in Bamber Bridge, Meadow Bank provides a range of care options in a comfortable and homely environment. The home consists of four separate buildings each offering different forms of care including nursing, dementia, respite and palliative care.

Each home offers accommodation and facilities designed with comfort and safety in mind. Accommodation features bright and spacious communal areas and bedrooms that are tastefully decorated and furnished with a 24 hour call system installed. There is also an onsite hair salon and Wifi is available throughout the home.

The home’s chef provides nutritious meals for residents to enjoy, and there is an evening Nite Bite menu available between 6.30pm and 6.30am.

Residents are encouraged to continue their own hobbies and interests, and the home holds events throughout the year to bring residents, family and friends together, whether at Christmas or by watching an entertainer perform.

Group: HC-One

Person in charge: Helen Holden (General Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour

Languages Spoken by Staff (other than English): Hindi, Urdu

Single Rooms: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Meadow Bank Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.9 Meadow Bank Care Home has a Review Score of 8.9 (8.932)

The Review Score of 8.9 (maximum of 10) for Meadow Bank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Meadow Bank Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.474 for Meadow Bank Care Home is calculated as follows: ( (88 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.474

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.458 Points relating to the number of positive Reviews for Meadow Bank Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 11 Reviews ÷ 24 Target = 0.458

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Meadow Bank Care Home?

  • Extremely LIKELY
    9
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Meadow Bank Care Home

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Respite Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My father was a resident in Beech House at Meadowbank for 4 and a half years. At all times, he was treated with respect and dignity by all the staff who grew to love him for his personality. Usually smiling, laughing, facial expressions and winked and blinked at the female staff. His wishes were respected, as were mine, and nothing was too much trouble.

This clothing was carefully washed and ironed and kept in good condition at all times. The housekeeping staff kept the unit clean and tidy at all times when his condition deteriorated and he subsequently died. He had the wonderful care which could not be faulted, he died peacefully and with dignity in my arms with my husband and nurses supporting us. They were just wonderful.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Meadow Bank Care Home responded to this review on 20 Oct 2017:

I am so sorry to hear of your loss, please accept our condolences. Thank you for your review. It is lovely to hear that your farther was so well cared for and loved and that you and your family had the support that you needed at such a sad time. I hope that in time to come you look back on his stay with us with fond memories and that it gives you some comfort.

Good experience where my husband is well looked after by exceptionally supportive staff - always willing to listen to any concerns I may have. Very good cheerful atmosphere at all times.

How likely would you be to recommend Meadow Bank Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Value for Money: Good

Jayne Duck, Customer services administrator at Meadow Bank Care Home responded to this review on 07 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

In for respite for 2 1/2 weeks.
Happy with the care I received and good food. Would be happy to stay again if I needed to.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Meadow Bank Care Home responded to this review on 24 Aug 2017:

Thank you for your review. So glad to hear that you enjoyed your stay with us and hope that you come and stay again for some respite.

The staff are very caring and willing to help with any difficulties.

How likely would you be to recommend Meadow Bank Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Meadow Bank Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My husband has been a resident on Sabrina Unit at Meadow Bank since December 2015. He settled in quickly due to the care and attention given to him by the staff and nurses. He has now been a resident for 20 months and is still very settled. The staff really care about the residents and I continue to be impressed by their unfailing hard work to ensure their residents feel "at home". The unit and rooms are kept clean and tidy and the food is a very good standard. There is an entertainment coordinator on the unit and she tries very hard to do something for everyone. Nurses, carers, cleaners and entertainment staff run this challenging behaviour unit well. Any concerns are dealt with quickly and efficiently by the unit manager.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Meadow Bank Care Home responded to this review on 18 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

Meadow Bank is an example to the rest - it must be in the top 10!!
All staff, I repeat, ALL staff display constant love and care for their residents.
Their pay is far too low for what they do - It is a total disgrace that money is thrown away on foreign aid - my tax and many others!!
Working in the main 12-hour shifts is only possible because they are truly dedicated - it's a vocation.
7 day laundry - excellent food - superb housekeeping. Small management unit - first class.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Meadow Bank Care Home responded to this review on 15 Aug 2017:

Thank you for your review. It is lovely to hear the praise that you have for our staff and their dedication, it is the little things, like a smile that make such a difference.

I can't say that there are any major issues, only at times there have been staff shortages.

The care is second to none.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administator at Meadow Bank Care Home responded to this review on 10 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

This is the second time we have used Meadow Bank for respite for my mum. It enables us to have holidays without any worries about her care.
The staff are kind, hardworking, professionals. They put the needs of the residents first and are tirelessly devoted to their work.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Meadow Bank Care Home responded to this review on 20 Jun 2017:

Thank you for your review. I'm so glad to hear that you can enjoy your holidays with peace of mind knowing that your Mum is looked after. Hope to have your Mum stay with us again in the future.

My Mum was transferred to Meadow Bank from another local nursing home that was awful in every way possible and she was very worried about what would await her. I am very pleased to report that the home is fantastic. The rooms are clean, bright and very airy. The food is lovely and they are very accommodating to 'fussy' needs. The staff are wonderful and very upbeat and happy in all that they do and they really do keep the resident's spirits up. The activities are daily, are varied and seem to be enjoyed by all that participate and the resident cat is a lovely touch to keep that feeling of home. Out of my Mum's window and door, she can see ducks and ducklings waddling around and the setting is just lovely. My Mum is cared for, the staff have a keen interest in all the residents and the managers at Meadow Bank seem to run the place perfectly! Mum has settled extremely well and I can relax that she is now in the right place with wonderful care.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Meadow Bank Care Home responded to this review on 02 Jun 2017:

Thank you for sharing such a lovely review with us, we really appreciate your feedback. I am so pleased that you are happy and impressed with Meadow Bank, their environment and their staff. It is so lovely that you can finally feel more settled and content with the care your Mum is receiving. We will share your kind comments with the home manager. The Bupa Customer Care Team.

I am happy with my mother's care on the Ribb 6 Unit (nursing unit). Her care is not "fixed" on a plan but changes according to her needs and staff have initiative and drive to try new things.
Recently, although mostly cared for in her bed she has started having showers and baths, which she enjoys (although tiring!) She enjoys excellent meals and the nurses and carers are a credit to Bupa. Her views are sought from her or myself. Thank you.

How likely would you be to recommend Meadow Bank Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Meadow Bank Care Home responded to this review on 04 Apr 2017:

Thank you for your feedback, I am so pleased our carers are meeting all of your Mother's needs. I will pass on your kind comments to the home manager. The Bupa Customer Care Team.

My mother was in respite care while we were away on holiday. Everything went smoothly thanks to the efficiency and help of the receptionist and the staff in general. My only quibble was that there appears to have been a mix up in the laundry system which was not even requested. Some items of underwear have gone missing and she came home with a skirt that was not hers (since returned).

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Jayne Duck, Customer services administrator at Meadow Bank Care Home responded to this review on 03 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I have had 8 Christmases here visiting my dad. This year was exceptional, the staff were wonderful. It was such a happy day all round. Lots of people visited, everyone was dressed in Xmas jumpers and hats. The meal was excellent. One resident who's first Xmas it was, said it was 300% better than she expected. It couldn't have been any better on any level, it didn't feel like a nursing home. It just felt like a big party.

How likely would you be to recommend Meadow Bank Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Meadow Bank Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife has been in the home since 26th July 2016 and she has had an awful lot of clothes and articles go missing from her room. It costs me a lot of money to replace.

How likely would you be to recommend Meadow Bank Care Home? Neither Unlikely or Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Poor

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Meadow Bank Care Home