Wordsworth House Care Centre

Wordsworth Street, Hapton, Burnley BB12 7JX

Wordsworth House Care Centre, Burnley, Lancashire
Wordsworth House Care Centre, Burnley, Lancashire
Wordsworth House Care Centre, Burnley, Lancashire

Wordsworth House Care Centre, in Burnley offers extensive care expertise for people living with many mental health related care requirements.

Care staff are accustomed to dealing with challenging behaviours and in achieving a relaxing setting that is suitable for the lives of people with learning disabilities and dementia.

The centre has scenic surroundings and many benefits for a peaceful lifestyle, though there are many social occasions and events to experience as part of the service.

Group: Larchwood Care

Person in charge: Leanne Gorton (Registered Manager)

Local Authority / Social Services: Lancashire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Wordsworth House Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Nov 2017

Ground floor and first floor rooms available on our Residential unit

Reviews

9.5 Wordsworth House Care Centre has a Review Score of 9.5 (9.466)

The Review Score of 9.5 (maximum of 10) for Wordsworth House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Wordsworth House Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.466 for Wordsworth House Care Centre is calculated as follows: ( (114 Excellents x 5) + (96 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 221 Ratings = 4.466

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wordsworth House Care Centre is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 18 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    9
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wordsworth House Care Centre?

  • Extremely LIKELY
    14
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wordsworth House Care Centre

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother has advanced Alzheimer's and was placed at Wordsworth House for 2 weeks respite whilst my father, her full-time carer, dealt with his own medical issues.
At the conclusion of the respite, the family decided to make my mother's place permanent.
She settled in well, the staff give her friendly, personal and professional care.
The staff are always welcoming when the family visit, ready to update us with my mother's well being.
They are always on hand to ensure my mother's dignity and well being are looked after.
A truly friendly, caring, professional environment.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found the home efficient and caring. I am always contacted if there is a problem. The meals are very good and nutritional with a good variety. The staff and management are always helpful, friendly and polite. If I have any concerns or suggestions I feel comfortable talking to the appropriate person. If anything I think more activities would be beneficial to the resident. But otherwise, I have no complaints.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care and assistance to all our family from all the staff were excellent throughout my mothers stay at Wordsworth House. Mum was a very independent lady who would not let anyone help and the care and help from staff ensured she settled very quickly in the home from home environment.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Leanne Gorton, Registered Manager at Wordsworth House Care Centre responded to this review on 01 Jun 2017:

Thank you for your lovely comments.

Just a massive thank you to all the staff at Wordsworth House.
My mother was a resident at the home between October 2016 and March 2017, during this time the care and attention that was given to my mum by all the staff was superb.
Mum needed to go into a home after an accident in her home meaning she was unable to be on her own.
A very difficult discussion to have to make trying to find the right home for an elderly parent. BUT as soon as we visited Wordsworth House and were shown around and introduced to the staff we new mum would be happy and comfortable here.
As a son you need to be kept informed off how mum was adjusting to life in the home, the staff passed on all the information each time we visited the home (daily).
Many thanks from all our family.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre responded to this review on 25 May 2017:

Thank you for this great review, I have passed your kind words onto the staff at the home.

I found the staff here to be friendly and dedicated. They look after my father with dignity. I'm happy for my father to live here knowing that he is well looked after.

How likely would you be to recommend Wordsworth House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The home is very welcoming to visitors.
We were offered tea and brought chairs on arrival.
I brought my mother to visit her old friend.
They used to go out together before she became a resident at the home.
My mother still manages to live alone in her own home.
There is a very calm atmosphere, views are lovely and all the ladies appear to have had their hair done.
They all appear content and there are pets within the home.

How likely would you be to recommend Wordsworth House Care Centre? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Safety / Security: Excellent

A very friendly homely atmosphere. Efficient and caring, staff well trained, management excellent.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother lived in the care home for three and a half years, then passed away. We have no complaints at all. The staff were most caring and showed respect and privacy when needed.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mum had just over 3 happy years at this home. She was on the dementia unit where all her care needs were met with the brilliant care staff and management. All her needs were catered for, her room was in excellent condition and always clean. The staff and manager also made us feel at home and when mums dementia got worse the senior district nurse wanted to move mum to a nursing home which was very distressing for all the family, but thanks to the manager and regional manager who fought our case, mum stayed where she knew as her home. Mum sadly passed end of November but I can never thank all at the home enough for everything that was done for mum and I still pop in to see them. Well done care staff.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Leanne Gorton, Registered Manager at Wordsworth House Care Centre responded to this review on 09 May 2017:

Thank you so much for your super lovely comments. Your mum was and continues to be, very special to all of the team and residents here at Wordsworth House.

Having never set foot in a care home until my mother was admitted in February 2015, I had big reservations about them. Wordsworth House Care Centre has been an absolute dream. There my mother was made to feel welcome right from day one, all her needs have been met fully and I have no concerns about her safety or well being. The staff are amazing, helpful, funny and caring and I am kept informed fully of every situation regarding my mother.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre responded to this review on 08 May 2017:

Many thanks for your lovely review, I will pass the comments over to the staff.

First impressions of the home were very favourable. Staff were helpful and understanding in our time of need. My father-in-law soon settled in and treats Wordsworth House Care Centre as his home now. He likes the staff who care for him. He says how hard they work, not only in a caring role but strive in meeting all his needs. He thanks me for bringing him to live here and in turn I thank everyone for their kindness and professionalism.

How likely would you be to recommend Wordsworth House Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My nanna was in Wordsworth House for 3 years until she passed away in November 2016. I could not ask for more from the staff. They treated my nan with dignity at all times. They went above and beyond the care needed and many times just sat with her when she was frightened. Wordsworth House staff, management and even the maintenance man became part of our extended family. God bless!

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre responded to this review on 26 Apr 2017:

This is so lovely thank you so much

Very friendly staff, very organised and look to be on top of everything. They make a lovely cup of tea.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Good care home. Staff and care are excellent. Communication very good, kept informed at all times of any issues.
Good location, open to visiting.
Would recommend.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think that the care is generally of a perfectly reasonable standard, with a large number of activities.

A good standard of care for each resident as an individual, with good quality meals, although the rooms are slightly small and one or two things could be slightly cleaner.

How likely would you be to recommend Wordsworth House Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre responded to this review on 21 Apr 2017:

Many thanks for your comments. I will discuss your review with the Home Manager.

I would like to state that I am very happy with the improvements made at Wordsworth House, my mum is happy and to me, that is all that matters. I think this is mainly down to the hardworking staff who work in the Dementia unit, they are all courteous and knowledgeable about my mum. We are at all times kept up to date with information regarding my mum, good or bad.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Leanne Gorton, Registered Manager at Wordsworth House Care Centre responded to this review on 28 Apr 2017:

Thank you for your lovely feedback

I like being at Wordsworth House because the staff are all lovely and kind. The food is fine. I like playing dominoes and card games with other residents and staff. Trips out with the minibus are great fun.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

We as a family are really pleased with this care home and find that the staff are always pleasant and helpful. Dad never complains about anything or anybody either.

How likely would you be to recommend Wordsworth House Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum moved into Wordsworth House in June this year as she has dementia. I cannot fault anything. My mum is very well cared for, all her needs are met and the staff are so lovely with her. She has put on weight, now she is getting all her meals made for her, she keeps saying it's like being in a hotel. She has made lots of friends and enjoys the pampering sessions (nails painted, hair styled) . They even let my mum take her budgie with her. All in all, this care home is definitely a good place for my mum to be.

How likely would you be to recommend Wordsworth House Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Maisy Ash, Initiatives Manager at Wordsworth House Care Centre responded to this review on 25 Aug 2015:

Lynne thank you so much for such a wonderful review. We are so pleased that you are happy with the level of care and that you have seen an improvement in your mothers health. It is great to hear your mother is enjoying the home too. We are always pleased when what we strive to provide as a care home group is what we deliver on.

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