Wordsworth House Care Centre

Wordsworth Street, Hapton, Burnley BB12 7JX
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9.2 51 Reviews
  • Wordsworth House Care Centre, Burnley
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £933
  • Self-Funded Residential Dementia Care: from £933

No 3rd party Top up required

These prices are only a guideline, please contact Wordsworth House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Toni Heaton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (40)
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Wordsworth House Care Centre Reviews (51)

Total of 51, showing 41-51
9.2

Wordsworth House Care Centre has a Review Score of 9.2 (9.186) out of 10, based on 8 reviews in the last 2 years. Over all time Wordsworth House Care Centre has 51 reviews.

Overall Experience

  • 29
  • 20
  • 1
  • 1
  • 0

Date Published

51
8
8
8
43

Review from John S (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in the care home for three and a half years, then passed away. We have no complaints at all. The staff were most caring and showed respect and privacy when needed.

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Review from Jacquie P (Daughter of Resident) published on 9 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had just over 3 happy years at this home. She was on the dementia unit where all her care needs were met with the brilliant care staff and management. All her needs were catered for, her room was in excellent condition and always clean. The staff and manager also made us feel at home and when
mums dementia got worse the senior district nurse wanted to move mum to a nursing home which was very distressing for all the family, but thanks to the manager and regional manager who fought our case, mum stayed where she knew as her home. Mum sadly passed end of November but I can never thank all at the home enough for everything that was done for mum and I still pop in to see them. Well done care staff.

Reply from Leanne Gorton, Registered Manager at Wordsworth House Care Centre

Thank you so much for your super lovely comments. Your mum was and continues to be, very special to all of the team and residents here at Wordsworth House.

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Review from Deborah O (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never set foot in a care home until my mother was admitted in February 2015, I had big reservations about them. Wordsworth House Care Centre has been an absolute dream. There my mother was made to feel welcome right from day one, all her needs have been met fully and I have no concerns about
her safety or well being. The staff are amazing, helpful, funny and caring and I am kept informed fully of every situation regarding my mother.

Reply from Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre

Many thanks for your lovely review, I will pass the comments over to the staff.

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Review from Deborah B (Daughter-in-law of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First impressions of the home were very favourable. Staff were helpful and understanding in our time of need. My father-in-law soon settled in and treats Wordsworth House Care Centre as his home now. He likes the staff who care for him. He says how hard they work, not only in a caring role but strive
in meeting all his needs. He thanks me for bringing him to live here and in turn I thank everyone for their kindness and professionalism.

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Review from H C (Mother of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to state that I am very happy with the improvements made at Wordsworth House, my mum is happy and to me, that is all that matters. I think this is mainly down to the hardworking staff who work in the Dementia unit, they are all courteous and knowledgeable about my mum. We are at all times
kept up to date with information regarding my mum, good or bad.

Reply from Leanne Gorton, Registered Manager at Wordsworth House Care Centre

Thank you for your lovely feedback

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Review from S P (Granddaughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna was in Wordsworth House for 3 years until she passed away in November 2016. I could not ask for more from the staff. They treated my nan with dignity at all times. They went above and beyond the care needed and many times just sat with her when she was frightened. Wordsworth House staff,
management and even the maintenance man became part of our extended family. God bless!

Reply from Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre

This is so lovely thank you so much

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Review from Michael L (Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, very organised and look to be on top of everything. They make a lovely cup of tea.

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Review from Dane R (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think that the care is generally of a perfectly reasonable standard, with a large number of activities.


A good standard of care for each resident as an individual, with good quality meals, although the rooms are slightly small and one or two things could be slightly cleaner.

Reply from Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre

Many thanks for your comments. I will discuss your review with the Home Manager.

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Review from Stephen S (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care home. Staff and care are excellent. Communication very good, kept informed at all times of any issues.
Good location, open to visiting.
Would recommend.

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Review from Harold G (Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I like being at Wordsworth House because the staff are all lovely and kind. The food is fine. I like playing dominoes and card games with other residents and staff. Trips out with the minibus are great fun.

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Review from P S (Stepdaughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family are really pleased with this care home and find that the staff are always pleasant and helpful. Dad never complains about anything or anybody either.

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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Wordsworth House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Wordsworth House Care Centre is calculated as follows: ( (64 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Wordsworth House Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wordsworth House Care Centre to verify any information. View our terms and conditions. Wordsworth House Care Centre has an Basic Service - more info.