Wordsworth House Care Centre

Wordsworth Street, Hapton, Burnley BB12 7JX
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9.2 51 Reviews
  • Wordsworth House Care Centre, Burnley
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £933
  • Self-Funded Residential Dementia Care: from £933

No 3rd party Top up required

These prices are only a guideline, please contact Wordsworth House Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Toni Heaton (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (40)
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Wordsworth House Care Centre Reviews (51)

Total of 51, showing 21-40
9.2

Wordsworth House Care Centre has a Review Score of 9.2 (9.186) out of 10, based on 8 reviews in the last 2 years. Over all time Wordsworth House Care Centre has 51 reviews.

Overall Experience

  • 29
  • 20
  • 1
  • 1
  • 0

Date Published

51
8
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43

Review from Lynne H (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been residing at Wordsworth House care home for 6 years. She has severe dementia and is cared for extremely well. I have always found staff members to be very caring and look after my mum so well, even when she doesn't make it easy for them. I haven't been able to physically see her in nearly
12 months but the staff have kept me informed of how she is doing. I can highly recommend this facility to anyone looking for dementia care.

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Review from Alan D (Son of Resident) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Excellent service given to my late father and to my mother. Very helpful to all the family.

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Review from M C (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ratings say it all.
This care home has been a breath of fresh air for my father and our family.
It is light and airy with a warm welcoming feel about it in a lovely location.
The management and staff are extremely attentive and kind towards us all.
I cannot praise Wordsworth House enough.

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Review from C T (Wife of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had the best care anyone could expect in this lovely care home, Wordsworth House.
The love and care my husband gets is just wonderful.
My mother spent three years here at Wordsworth House, she too was happy here, just like my husband, the staff really make him so happy.
My husband
was at end of life when in hospital, we didn't want to lose him, the staff have got him back on his feet once again by feeding him and making sure his drinks are there and taking him into rooms etc including him in games.

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Review from Derek W (Son-in-law of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring environment. Problems attended to promptly. Property well maintained. Excellent staff.

Reply from Wordsworth House Home Manager, Home Manager at Wordsworth House Care Centre

Thank you for a lovely review.

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Review from Dennis L (Son of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm satisfied with all the care that my mum is getting. She is very happy. That's all really. No concerns.

Reply from Wordsworth House Home Manager, Home Manag at Wordsworth House Care Centre

Thank you so much for your review.

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Review from Brian U (Son of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here 18 months and did respite for up to 3 years before. I have always been given full attention whenever I have come. Staff are always helpful, always say how she is doing.

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Review from Julie M (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living here approx 9 weeks and seems to have adapted very well to her new environment. The staff have been very welcoming and the manager is very approachable. One of the considerations for mum was to be able to take her little dog with her, as they had never been separated in 10 years,
and this was considered carefully by the management and they now live together as though at home. One bonus is that the home is purpose built.

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Review from Margery L (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed into care in December 2017. It has been a distressing time for our family. The positive in all of this has been the support and care from the team at Wordsworth House.
From the manager, deputy manager, care workers, catering team and the wonderful maintenance man, our experience
has been overwhelmingly positive. They have taken every step to help Dad settle in and have provided support and reassurance to our whole family.
It has helped us all to cope with a major change in our lives and we are grateful to all at Wordsworth House for the fantastic job they do.

Reply from Aimee Green, Home Manager at Wordsworth House Care Centre

Thank you so much for such a lovely review and we are pleased you feel so positive about our care. I will pass on your compliments to the staff.

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Review from Peter C (Son of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard is good. However, personal possessions go missing quite often.

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Review from Margaret A (Friend of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend who is a resident every week. He always seems well cared for and happy that all his needs are being met.


A small group of us from church have been invited by the activities coordinator to take a short service once a month for the residents which my friend appreciates very much.

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Review from Jennifer B (Sister of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have always felt a good atmosphere. When entering Wordsworth House Care Centre and find the staff welcoming and pleasant.


My brother seems very happy and content during my visits.

Reply from Aimee Grenn, Home Manager at Wordsworth House Care Centre

Thank you for your kind review.

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Review from June F (Friend of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When a neighbour was told she would have to go into a residential home she was very reluctant and upset about the decision. After a stay in hospital she arrived at the house and settled very well and enjoyed her stay, she never mentioned her own home or wanting to return there. The staff are very friendly
and helpful, she made friends with them all. When after a short stay she passed away, we went to tidy the room and the help we received was wonderful, we were invited to the Christmas Party.

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Review from Carol T (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has advanced Alzheimer's and was placed at Wordsworth House for 2 weeks respite whilst my father, her full-time carer, dealt with his own medical issues.
At the conclusion of the respite, the family decided to make my mother's place permanent.
She settled in well, the staff give her friendly,
personal and professional care.
The staff are always welcoming when the family visit, ready to update us with my mother's well being.
They are always on hand to ensure my mother's dignity and well being are looked after.
A truly friendly, caring, professional environment.

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Review from Carole D (Daughter of Resident) published on 8 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the home efficient and caring. I am always contacted if there is a problem. The meals are very good and nutritional with a good variety. The staff and management are always helpful, friendly and polite. If I have any concerns or suggestions I feel comfortable talking to the appropriate
person. If anything I think more activities would be beneficial to the resident. But otherwise, I have no complaints.

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Review from John L (Son of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and assistance to all our family from all the staff were excellent throughout my mothers stay at Wordsworth House. Mum was a very independent lady who would not let anyone help and the care and help from staff ensured she settled very quickly in the home from home environment.

Reply from Leanne Gorton, Registered Manager at Wordsworth House Care Centre

Thank you for your lovely comments.

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Review from David L (Son of Resident) published on 25 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a massive thank you to all the staff at Wordsworth House.
My mother was a resident at the home between October 2016 and March 2017, during this time the care and attention that was given to my mum by all the staff was superb.
Mum needed to go into a home after an accident in her home meaning
she was unable to be on her own.
A very difficult discussion to have to make trying to find the right home for an elderly parent. BUT as soon as we visited Wordsworth House and were shown around and introduced to the staff we new mum would be happy and comfortable here.
As a son you need to be kept informed off how mum was adjusting to life in the home, the staff passed on all the information each time we visited the home (daily).
Many thanks from all our family.

Reply from Andrew Bradley-Gibbons, Regional Manager at Wordsworth House Care Centre

Thank you for this great review, I have passed your kind words onto the staff at the home.

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Review from E D (Son of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff here to be friendly and dedicated. They look after my father with dignity. I'm happy for my father to live here knowing that he is well looked after.

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Review from Andrea S (Friend of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very welcoming to visitors.
We were offered tea and brought chairs on arrival.
I brought my mother to visit her old friend.
They used to go out together before she became a resident at the home.
My mother still manages to live alone in her own home.
There is a very calm atmosphere,
views are lovely and all the ladies appear to have had their hair done.
They all appear content and there are pets within the home.

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Review from Alan N (Husband of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly homely atmosphere. Efficient and caring, staff well trained, management excellent.

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Current Review Score: 9.2 (9.186)

Overview of Review Score

The Review Score of 9.2 (9.186) out of 10 for Wordsworth House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Wordsworth House Care Centre is calculated as follows: ( (64 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 95 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Wordsworth House Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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