Review from Sarah H (Granddaughter of Resident) published on 30 April 2025 Submitted via Website • Report

Overall Experience

My Grandad is resident at Beechcroft. After a lengthy stay in hospital we had difficulty finding a placement. Beechcroft was always in my top choices and we were delighted when they offered him a place. The staff are wonderful. The leadership team are friendly, approachable and always keep me updated

with every change and amendment from the home manager, ward manager and the team leader.
The home will welcome the upcoming refurbishment but the atmosphere is always lively and bustling with music playing and staff and activities interacting with residents. This is what we wanted for him and he enjoys the stimulation.
He is thriving at 89 at Beechcroft and I feel happy that he is in the care of the staff team, being treated with dignity and respect and that the team will fight for his rights and needs as much as I will myself.

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Review from C J (Granddaughter of Resident) published on 25 April 2025 Submitted via Website • Report

Overall Experience

After taking my nan out of a "luxury" care home I was very apprehensive.
The staff are so genuinely caring and compassionate and this is something that cannot be taught. They are all so positive and kind. This level of care was amazing and I felt so reassured that my nan had arrived somewhere which

felt so homely.
stand out moment-when we first arrived the staff member greeted my nan and came down to her level, shook her hand and introduced himself. Sometimes people in wheelchairs can get overlooked and this was never the case.
All the staff and managers are wonderful. Particularly the ward manager who took such great care of my nan towards the end of her life.
Also another staff member in particular who was so positive and always called me with updates etc on days I couldn't go and see my nan. So genuine and kind.
The manager is such a wonderful person who always checked in on us all and cares so much about the staff and residents.
All the staff are absolute assets to this home.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for taking the time to share your experience regarding your grandmother's care at our facility. We're delighted to hear that she is happy, healthy, and receiving the attentive care she deserves.Your feedback about our staff being "amazing" means the world to us. Our team works hard to maintain consistency in care and to keep our person-centered approach at the heart of everything we do.We particularly appreciate your acknowledgment of our transparency and communication. We believe that keeping families informed and involved is essential to providing the best possible care for your loved ones. Please don't hesitate to reach out if there's ever anything we can do to make her experience even better.

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Review from John W (Husband of Resident) published on 17 April 2025 Submitted via Website • Report

Overall Experience

I cannot fault the Care my wife receives. Her illness can maker her a very dfficult patient yet nothing is too much trouble for the staff. In addition my wife has experienced one or two problems which have required outside interventions, however she has been closely monitored at all time to ensure her

best interests.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you for taking the time to share such a positive review. We understand that your wife's illness can present difficulties, and we are so glad that our team's dedication and willingness to go the extra mile have made a difference. Knowing that you feel she is closely monitored and that her best interests are always at heart is very reassuring to us. We are committed to continuing to provide the highest level of care.

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Review from Louise W (Daughter of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

My mum has lived at Beechcroft nursing home since Oct 23, she is well looked after treated with dignity and respect.
The staff are friendly and caring,always with smiles and nothing is too much trouble.
Beechcroft is clean and comfortable and my mum is happy.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you for this wonderful review! Knowing that your mum is happy and well looked after at Beechcroft is the best feedback we could receive. We are particularly pleased that you highlighted the dignity and respect with which she is treated, as well as the friendliness and caring nature of our staff. Thank you again for your trust and supportit means a great deal to all of us.

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Review from Millie A (Friend of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

The staff are caring and efficient. They are easily accessible if you need to talk to them. They are hard working .My friend is almost 95 Years old and can't get out of bed but she is able to understand everything that is said, even though her hearing is not good.
The staff always share a laugh with

her and always welcome me with a smile.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for your lovely messageit really means a lot to us. We always do our best to make life as comfortable and happy as possible for our residents, and its so nice to hear that its being felt. The whole team here at Beechcroft cares deeply about what they do, and your kind words will definitely put a smile on their faces. We'll be sure to share them!

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Review from Lisa J (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report

Overall Experience

My mum was recently taken to hospital and whilst visiting her, the nurse who was looking after her wanted to give me some positive feedback about my mum's carehome.
She told me as my mum is bed bound and hoist lifted she would expect to see signs of bed sores or marks on her as this unfortunately happens,

but she could see no sign of this on mum, which is evidence she is well looked after.
She said the care home are doing a fantastic job caring for my mum and wanted me to pass this message on to the home.
I couldn't agree more, mum is very happy in Beechcroft and all the staff are amazing.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for sharing this it really means a lot to all of us here at Beechcroft.Its lovely to hear that the hospital nurse had such kind words about your mums care. We always do our best to make sure our residents are safe, comfortable, and well looked after, so hearing that there were no signs of pressure sores is such reassuring feedback. Its something we take very seriously, and were so glad it was noticed.We know were not perfect, but we truly care and always try to give our very best. Thats why feedback like this is so meaningful it reminds us that our efforts make a difference.Were also really happy to hear that your mum is happy here and that you feel the staff are doing a great job. It means the world to the team to hear that.

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Review from Sue B (Niece of Resident) published on 7 March 2025 Submitted via Website • Report

Overall Experience

My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The staff in the Home are friendly, caring and responsive especially to his changing needs. They also cared for us . Asking if we needed anything , welcomed us, smiled

and made for a perfect atmosphere. We watched the individual care he received, treated with dignity and a respectful sense of humour. All this was clearly led from the management , The manager and the clinical lead have to talk through care etc.
Uncle passed away today being cared for right to the end. The GP was called when needed and appropriate medication given as necessary. As a family we were kept informed ,which when you are not local to the Home was reassuring.
I cannot thank Beechwood Care Home enough.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you for your heartfelt message and for sharing your uncle's experience at Beechcroft. Please accept our deepest condolences on his passing. We understand how difficult this time must be for you and your family, and we are truly grateful that we could provide comfort and care to him in his final months. We appreciate you taking the time to share your gratitude, and we will ensure that your message is passed on to our staff. It means a great deal to them to know their work is valued.

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Review from T P (Daughter of Resident) published on 26 February 2025 Submitted via Website • Report

Overall Experience

My Dad who had cancer was in Beechcroft for the last few weeks of his life and the staff were amazing. They were friendly and professional and took great care of my Dad, they also made sure me and my husband were looked after and my Dad had everything he needed. I felt very comfortable knowing my Dad

was being cared for here and I can't rate them highly enough.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you for your kind words. We always endeavour to provide the best care we can, and knowing that we made a difference during such a challenging time for you and your family means the world to us. We may not be perfect, but we are dedicated to making sure every resident feels comfortable, respected, and well cared for. Your feedback truly reassures us that we're on the right path. Thank you for taking the time to share this with us.

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Review from Terry M (Son of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My mother was moved to this care home after being put on to end-of-life care, Mum is a dementia sufferer.
The staff at the home are, in my opinion, friendly, helpful and always available if you have any problems.
Before moving into this care home, Mum was in hospital for five weeks and was bedbound

for the whole time due to her legs no longer working, so when she moved into this home I expected her to be bedbound for the rest of her days, I was happily shocked to find on one visit that Mum was in the lounge with all the other residents. On speaking to the manager, he explained that unless it is really not possible, every resident would be in the lounge area to socialise, this, for me, was good to hear as this was good for Mum's mental health.
Mum passed away this week in the home and the staff, especially two members of staff in particular, were especially helpful and on hand for support as soon as it happened, giving me as much time as I needed with Mum.
Wish I put Mum here first.
Thank you Beechcroft Care Home.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for taking the time to share your thoughtful and heartfelt feedback. We are sorry for your loss and send our deepest condolences to you and your family during this difficult time. It is incredibly touching to hear about the positive impact our team and the environment had on your mum during her time with us. We are so glad that she was able to spend her days socialising in the lounge with other residents and that our approach helped to improve her mental well-being. Knowing that we could make her final days more comfortable and meaningful is truly humbling for us. Your kind words about our staff, particularly regarding the care and support they provided during such a challenging time, mean so much. We will ensure that your appreciation is passed along to the team. Thank you again for your thoughtful message.

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Review from L L (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report

Overall Experience

Beechcroft Care Home is a very well-run care home. Mum has been there three months, she has settled in very well and loves the staff as they are so caring. The food is good. It gives me peace of mind as my mum needs 24-hour care, I know she is safe and well looked after. The senior team are very approachable

and nothing is too much trouble. Thank you Beechcroft.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for your kind feedback about Beechcroft Care Home. We are delighted to hear that your mum has settled in so well and feels at home with us. It means the world to our team to know that the care, dedication and effort we put into ensuring our residents' happiness and well-being are appreciated. Thank you, once again, for taking the time to share such positive feedback.

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Review from Faye T (Granddaughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

My nan moved here from another care home, it was the best decision we ever made, she has gained weight, the food is fresh and she is settled beautifully, the staff are amazing, the care they give her is lovely, they work hard and can't do enough for the residents and families. They do family get-together

events BBQ Halloween Christmas with entertainment and lovely food, the management is very approachable and doesn't just sit behind a desk, he helps with medication and care, we are so happy we moved Nan here.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for your kind words and for taking the time to share your experience. We are delighted to hear how happy and settled your nan is since moving here. It's wonderful to know that she's thriving, enjoying the fresh food and benefiting from the care and dedication of our team. We're especially pleased to hear that our family events and the approachable nature of our management have made a positive impact on you and your family. Our goal has always been to create a warm, inclusive and supportive environment for our residents and their loved ones and your feedback reaffirms that we're on the right path.

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Review from J M (Friend of Resident) published on 9 December 2024 Submitted via Website • Report

Overall Experience

Partner's mum went into this home 8 weeks ago. Since she has been there she has had three unwitnessed falls. She had a bust lip from another resident and has sustained a broken wrist. In the 8 weeks she has lost 1/3 of her body weight. Manager says he has an open door policy but if you talk to him nothing

gets done. We were supposed to have a meeting with a senior nurse, social services and ourselves. The nurse cancelled this meeting the night before and emailed the social worker to serve 28 days' notice. Partner's mum is now in hospital and social worker told us the home won't take her back. I would not put an animal in their care home. Some staff are OK but they hide far too much. This home needs investigation as it has failed a vulnerable 76-year-old. We looked after her for 4 years and if this had happened we would have been done for neglect. How can a nursing home get away with this? And to anybody involved with this home don't leave a comment unless you leave a way for us to reply, disappointing.

Reply from Kevin Robinson-Husband, Director of Operations at Beechcroft Care HomeI'm sorry to hear of your concerns and we apologize for any inconvenience this has caused yourselves. We take all feedback seriously, I am able to see the home have completed investigations into matters which have arisen and have been working with family members and the local authority team to support your loved ones current needs.

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Review from Y E (Daughter of Resident) published on 27 November 2024 Submitted via Website • Report

Overall Experience

Mum has been in this home for 8 weeks. She has had two unwitnessed falls and a broken hand/wrist. They have not been able to get mum to eat or shower, we have been doing this. Mum's fire door was broken and couldn't be closed for 6 weeks. Mum has lost weight, spent a lot of time in bed and is now depressed.

They tried to send her to the hospital for a suspected infection, again they couldn't do her obs. But ambulance staff could, they told ambulance people to use force but this was denied and then the home wanted to involve the police and again the home was told no. Now they have given 28 days' notice to have mum removed. Don't use this home. They can't cope and they don't like it when you stick up for your relative/family. They don't answer phone calls and you are kept outside waiting. I couldn't give mum a shower once because it was dirty and the smell was disgusting. A carer told us to use it, it was okay and clean. Three maintenance people left, new staff arriving all the time.

Reply from Sophie Gardiner, Group Quality and Compliance Director at Beechcroft Care HomeWe are very disappointed to hear of your concerns, on review of these I can see you were invited to a meeting yesterday with the management team and local authority to discuss further and review the investigation completed. Unfortunately, you were unable to attend. If you can reschedule as requested all findings and evidence to these concerns can be shared. Thank you

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Review from Sandra H (Wife of Resident) published on 1 October 2024 Submitted via Postal Card • Report

Overall Experience

I visit the home on a weekly basis to visit my husband. He is not the easiest person to visit and displays challenging behaviours to myself. He joins in no activities and spends all his time in bed in his room.
Staff are always very supportive to myself and provide updates on a regular basis. They

are caring and kind to myself and my husband.
The home is always clean and tidy. There are always activities going on and always my husband does not engage, that is personal choice.

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you so much for your feedback and for taking the time to share your experience with us. We understand how challenging it can be to visit a loved one who is going through difficult times and we are glad to hear that our staff have been supportive and caring to both you and your husband during your visits. While we strive for excellence, we acknowledge that we are not perfect but we always do our best to meet our residents' needs in a professional and dignified manner. We respect your husband's personal choices regarding activities and will continue to ensure that he remains comfortable and well cared for.

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Review from Keith N (Son of Resident) published on 27 September 2024 Submitted via Postal Card • Report

Overall Experience

The home seems to be improving, staff are very friendly and hardworking. Some rooms need updating and redecorating which is happening. Could do with residents being offered a light snack (at supper time) to put them through to the next morning (breakfast).

Reply from Florin Hergheligiu, Home Manager at Beechcroft Care HomeThank you for your feedback! We're pleased to hear that you've noticed improvements in the home and appreciate the hard work and friendliness of our staff. We want to let you know that we started redecorating the Oak unit two weeks ago, aiming to enhance the environment to a high standard. Additionally, we have already implemented light snacks at supper time to ensure our residents have something to tide them over until breakfast. Thank you again!

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Review from Paul J (Son-in-law of Resident) published on 26 September 2024 Submitted via Postal Card • Report

Overall Experience

Beechcroft Care Home is fantastic, very well-run, friendly and professional staff who care for the residents very well. Would highly recommend this home.

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Review from Rob J (Son of Resident) published on 20 September 2024 Submitted via Postal Card • Report

Overall Experience

Pleasant atmosphere and well kept.

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Review from Deborah W (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

My dad came to Beechcroft Care Home in June 2024. At first, he was trying to leave the home due to struggling to settle. After a few weeks, dad settled with the help of the staff and his daughters. Dad gets nice meals and his room is cleaned and tidy. The staff are nice and seem to look after dad. Dad

seems happy to Beechcroft now.

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Review from Rebecca M (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

All staff were friendly and welcoming as always, mum seemed happy enough in herself and was showing off her new hair cut. Had a bit of trouble trying to leave money for mum's account as it was a bank holiday and the receipt book hadn't been left out like I was told it would be. Other than that everything

is great with mum and the staff that look after her, nothing is too much trouble.

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Review from E M (Granddaughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report

Overall Experience

Grandad has settled well in the home. Staff are friendly and attentive and always welcoming with the family. Good level of care, and staff react quickly if we request any support for Grandad. Grandad requires a specialised wheelchair, which we are still waiting for, but otherwise facilities are ok.

Clean home, with good options for meals each day. Managers caring, wanting to improve the service which is good.

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Beechcroft Care Home

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Beechcroft Care Home Reviews (114)

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Florin Hergheligiu

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