Beechcroft Care Home

Beechcroft Care Home is a very well-run care home. Mum has been there three months, she has settled in very well and loves the staff as they are so caring. The food is good. It gives me peace of mind as my mum needs 24-hour care, I know she is safe and well looked after. The senior team are very approachable and nothing is too much trouble. Thank you Beechcroft.

My nan moved here from another care home, it was the best decision we ever made, she has gained weight, the food is fresh and she is settled beautifully, the staff are amazing, the care they give her is lovely, they work hard and can't do enough for the residents and families. They do family get-together events BBQ Halloween Christmas with entertainment and lovely food, the management is very approachable and doesn't just sit behind a desk, he helps with medication and care, we are so happy we moved Nan here.

Partner's mum went into this home 8 weeks ago. Since she has been there she has had three unwitnessed falls. She had a bust lip from another resident and has sustained a broken wrist. In the 8 weeks she has lost 1/3 of her body weight. Manager says he has an open door policy but if you talk to him nothing gets done. We were supposed to have a meeting with a senior nurse, social services and ourselves. The nurse cancelled this meeting the night before and emailed the social worker to serve 28 days' notice. Partner's mum is now in hospital and social worker told us the home won't take her back. I would not put an animal in their care home. Some staff are OK but they hide far too much. This home needs investigation as it has failed a vulnerable 76-year-old. We looked after her for 4 years and if this had happened we would have been done for neglect. How can a nursing home get away with this? And to anybody involved with this home don't leave a comment unless you leave a way for us to reply, disappointing.

Mum has been in this home for 8 weeks. She has had two unwitnessed falls and a broken hand/wrist. They have not been able to get mum to eat or shower, we have been doing this. Mum's fire door was broken and couldn't be closed for 6 weeks. Mum has lost weight, spent a lot of time in bed and is now depressed. They tried to send her to the hospital for a suspected infection, again they couldn't do her obs. But ambulance staff could, they told ambulance people to use force but this was denied and then the home wanted to involve the police and again the home was told no. Now they have given 28 days' notice to have mum removed. Don't use this home. They can't cope and they don't like it when you stick up for your relative/family. They don't answer phone calls and you are kept outside waiting. I couldn't give mum a shower once because it was dirty and the smell was disgusting. A carer told us to use it, it was okay and clean. Three maintenance people left, new staff arriving all the time.

The home seems to be improving, staff are very friendly and hardworking. Some rooms need updating and redecorating which is happening. Could do with residents being offered a light snack (at supper time) to put them through to the next morning (breakfast).

Beechcroft Care Home is fantastic, very well-run, friendly and professional staff who care for the residents very well. Would highly recommend this home.

Pleasant atmosphere and well kept.

All staff are pleasant, all queries dealt with promptly. Overall, well looked after and plenty of activities to help the residents.

Grandad has settled well in the home. Staff are friendly and attentive and always welcoming with the family. Good level of care, and staff react quickly if we request any support for Grandad. Grandad requires a specialised wheelchair, which we are still waiting for, but otherwise facilities are ok. Clean home, with good options for meals each day. Managers caring, wanting to improve the service which is good.

All staff were friendly and welcoming as always, mum seemed happy enough in herself and was showing off her new hair cut. Had a bit of trouble trying to leave money for mum's account as it was a bank holiday and the receipt book hadn't been left out like I was told it would be. Other than that everything is great with mum and the staff that look after her, nothing is too much trouble.

My dad came to Beechcroft Care Home in June 2024. At first, he was trying to leave the home due to struggling to settle. After a few weeks, dad settled with the help of the staff and his daughters. Dad gets nice meals and his room is cleaned and tidy. The staff are nice and seem to look after dad. Dad seems happy to Beechcroft now.

I feel extremely assured that Mum is cared for and looked after very well at Beechcroft Care Home. The staff are very attentive and give great peace of mind. Whenever any medical needs are raised, the senior team listen and provide a clear and detailed response which, again, is very assuring. Overall, a great experience with Mum's care.

When visiting Beechcroft Care Home, I especially notice staff attitudes as you are greeted warmly with smiles by all staff you encounter on your arrival. Staff are kind and caring towards my lovely friend who is a resident there. Importantly, she speaks well of the staff and how she is treated and she likes them very much. Thank you for caring for her.

Since my mum has been a resident at this care home, I feel she is very looked after. Staff go above and beyond. Would highly recommend this care home.

Communication with staff who do not speak English as a first language can be difficult and frustrating for my mother.

I'm so happy that my dad is getting the best care, also they like the families to be involved. I've checked a few homes around where we live but we, as a family, are so happy and Dad is so settled. We went to a BBQ, oh my gosh, never tasted food like it. Also, they were thanking all the families. We are so happy for Dad.

The lounge is full of residents daily and activities are arranged seven days a week.

Care home was a credit to the care and dignity my dad received in his last few weeks. We could visit any time of data, which was a great comfort to people and friends who wanted to visit Dad. Overall, the staff and management were there if we needed any questions answered or any special treats for Dad, he had a glass of stout with me before his bedtime, which was a little moment that I shared during his last days. I thank you all for the wonderful care and help.

Excellent nursing care, food and friendliness of staff. Staff are always very helpful.

The room was appalling, bare, impersonal, dirty carpet, curtain hooks missing, rubbish dumped in tumble down shed in view of window. Slow response to buzzer, catheter unemptied. Food sparse, especially as the room was the last to be served! Nails uncut, hair uncut. I hope I never end up in a place like that. Food hygiene rating 1. I needed to contact social services.