Beechcroft Care Home

My grandad was at Beechcroft Care home for approximately two months. He settled in very well and it was a comfort to his family that he was happy there and so well looked after. All the staff were kind and caring towards him and did their best in every way they could for him. I would definitely recommend this home to anyone.

His personal care was well supported by staff and when I went to take him out he would be dressed ready to go. When he was ill a doctor was promptly called and chronic issues were well cared for with regular nurse visits. I live a long distance away, but were kept informed of any issues that arose. I was welcomed every time I visited. My uncle had his own spacious room which was always clean and tidy. He had a lovely view into the garden where he enjoyed watching the squirrels and birds. The staff were always caring and kind.

Our mum said she loved it and should have moved in years ago. If you are struggling to come to terms with making this decision, we can honestly say go and visit and talk to the staff and see for yourself because we now have no regrets. We made our mum's room look like a mini version of her living room and she was safe. Sadly, mum passed away recently but from the bottom of our broken hearts, she had the best last 5 months of her life. The support, dignity and respect shown throughout will stay with us forever.

We thank you from the bottom of our hearts.

Mum has only been at Beechcroft Care Home for two weeks and it was difficult at first (for us) but the Manager and the staff made us feel more comfortable. The staff made sure Mum settled in and had everything she needed. They catered for her 'fussy' food issues and cooked her what she liked. The staff made Mum feel special on her birthday.

The manager is an outstanding lady in her own right. The support that she gave from the first day I went to look at the home to actually moving my mother in law there was lovely. The care, understanding, compassion and commitment that the manager has, not just for every resident staying with them but also the families is beautiful to see. Even though she has not been with Beechcroft very long I know that they will continue to go from strength to strength with her at the helm and the team that she has around her.

Visited for the first time today, very disappointed as on walking down the corridors there is a smell of urine throughout. Mum asked for a cup of tea and waited 25 minutes for it, I had to ask a second time. Mum's room is adequate with a nice view, seemed short staffed for the number of residents there. I will see if things improve and keep an open mind, but as I say disappointed. I hope we can move Mum to somewhere more appropriate for her. Only 7 rooms with en-suite.

Sometimes the smell of urine is unbearable.

However, this month was my other's 100th birthday. I cannot thank the staff and volunteers enough for the effort and enthusiasm that was shown to make this a very special and memorable day for my mother.

The trained staff, healthcare, domestic and kitchen staff have all treated Mum with great kindness, compassion and always in a dignified manner. I would recommend Beechcroft to all my friends with elderly relatives, as nothing is too much trouble for all the staff. Mum had a two week stay from the 2nd to 15th February 2019.

Unfortunately, I lost my Dad on 25th November but I wanted to write this in order the staff got recognition for the lovely way in which they treated my Dad. They were so thoughtful, caring and really treated him like a member of their own family. At the end of the day shift, all the carers visited my Dad and said their goodbyes as we all knew he wasn't going to make it through the night. I just wanted to say thank you to all as it made me feel better knowing that they had looked after him like their own and they were very kind to me at such a difficult time. Thank you.

The one to one support given to my mother in law by her escort from Beechcroft when taken to a recent family event was outstanding. As was the care and consideration shown by those caring for her to acknowledge this important milestone in her life.

I have found the home a Godsend for my father. After his stroke, he has needed 24/7 care and I have found this home really suited to his needs. The staff are caring, knowledgeable and very patient both with residents and also with long distance relatives like myself calling to see how my dad is on a regular basis. They are accommodating and welcoming to visitors.

My dad seems easier in himself now he has been here a while - he is making friends and has built up a rapport with the staff. He is also eating far better and his hygiene is much improved. I cannot thank the staff enough for how they have helped my dad.

My mum is so happy.

The care home is very good and caring. The staff are helpful and friendly. They could do with some sort of alert in the lounge for residents who want to go to the toilet. All in all a very good home.

From the moment my mum came in here it is great for her and her family. We are really pleased with the staff and the care she gets. Can't say enough for Beechcroft, it says it all when my mum says she's happy when we ask her.

I find Beechcroft Care Home very clean, friendly staff and rooms well presented. The food is 10/10 nothing is too much trouble.

Very clean and tidy. Came in to see our friend. We were made up with the care he is getting.

Fantastic day organised for residents and families.

Staff are very friendly and work very hard. I think they could do with lots more though.

We have been visiting the care home for the last sixteen months since my mother suffered a major stroke and we have found the overall standard at the care home to be good. This includes all aspects of running the care home.