Simonsfield Care Home

Quick responses to queries and any identified problems. Thank you.

Mum felt a special bonding with the care staff on the Springwood corridor, who she always said were ‘so kind to me’ and ‘so good to an old woman’- so thank you Simonsfield, you really do set the standard for top-class residential and dementia care.

I'd just like to say how fortunate we are to have Simonsfields to care for our mum. From the minute you enter you can see the love, care and dignity that all the staff give to the residents. What a wonderful place this is with such a variety of activities throughout the month be it bingo, crafts, dominos or knitting. Also, have singers or choirs coming in to entertain the residents too which my mum loves. The meals service is first class and can be changed to suit the persons needs. Special mention to the cleaning staff who work to keep the home spotless. Everyone together makes my mum's stay and our visits so pleasing. Thank you all.

What a wonderful friendly place. All staff are exceptional, nothing is too much trouble for them. You can tell they all love their job and residents. So kind and friendly, lots of places for family to sit and talk to their relatives. Clean and bright. Such a warm atmosphere. Residents can make their own choices with meals, making them feel listened to and their views taken into consideration. Family are always made to feel welcome. Thank you for such a kind and compassionate home.

All the staff are very friendly and so caring. Always caring about the people in their care, always making you welcome. My dad loves the staff that work here.

I was taken aback by what I saw. The place was very clean and all the staff and residents we came in to contact with all seemed really happy and relaxed. The bedroom we were shown was large, light, warm and the atmosphere was really pleasant. A few months on and Mum is at Simonsfeild. The staff are a credit to their profession and treat residents with dignity and respect and work with the family for the best outcomes for Mum. My mum enjoys the food which she can have in her room or in the restaurant and has come on so much since her move to Simonsfeild and is looking better than she has for a long time. I can not express my gratitude enough to the manager and staff for the fantastic job they do.

My mum unfortunately had to go into residential care, but fortunately, there was a place for her at Simonsfield. The excellent, caring staff cannot be praised enough; they are caring and thoughtful and treat residents with total respect. They keep the family up to date with anything they need to know and always welcome you with a smile. From the very first meeting with the excellent manager and the equally excellent lady in the office, nothing was too much trouble. Unfortunately, Mum recently passed away, and again, the staff could not have been more helpful. Cannot recommend highly enough.

Initially worried about my Mother's suitability for care home residency. I now know I worried needlessly. Simonsfield staff have been fantastic. Great place, great staff, combined with the aspects of safety and security I doubt my mother could have fitted in better. Many Thank.

Well done to every member of the team at Simonsfield.

Me and my sister are very happy with the care and support of all the staff at Simonsfield. They go above and beyond to make sure my mum has everything she needs to make her life comfortable and happy. Also, they support me and my sister and contact us to keep us updated with anything we need. I would like to thank them from the bottom of my heart for everything they do, it takes a lot of stress and worry off our heads. Also, I would like to thank the manager, housekeeper and receptionist.

Whenever I have visited Dad, and it varies in the time, sometimes morning, sometimes afternoon, I am always welcomed by staff. Dad always presents clean and that's hard to do as he is completely blind. The atmosphere in the home is lovely, happy and friendly. Staff always appear to be encouraging residents to join in activities. Dad's room and the general appearance is always very clean and smelling nice. You do have to wait at the door for entering and leaving, totally understood. There is always plenty of staff who are willing and present as very competent. Overall, I am delighted I have the peace of mind my blind father is so well cared for, as are we. Thank you.

We are delighted with our mum's care at Simonsfield. Choosing a home is a difficult decision and we're very pleased we chose this one. The staff are amazing, they're always approachable, helpful and it's clear to see they truly care about their residents. Simonsfield is spotlessly clean and a lovely environment. The rooms are cosy and spacious, with the communal rooms all having a really homely feel. I would highly recommend this home to any family struggling to decide who to trust with the care of their family member. Keep up the outstanding work you're doing Simonsfield!

During the past few weeks, the standard of care has been amazing. The staff have shown my care and compassion and have gone above and beyond what was expected.

I always find the staff at Simonsfield friendly, caring and approachable about any issues I may have regarding the health and well-being of my father. All the residents seem to be happy, and they get along with the staff. They have events for different reasons, which include the residents and relatives - if they wish to join in. These events are always enjoyed by all.

In December 2022, my mum of 90, with a variety of care needs, could no longer live independently in her own home. Following several falls, we reluctantly sought assessment for a respite placement at Simonsfield Care Home. We genuinely cannot thank the manager of Simonsfield and her entire team there enough! From day one, we have been impressed with the standard of management, cleanliness, friendliness, care and compassion from the entire team. Meals are of a very high standard, catering for individual needs and preferences, activities are varied and organised regularly, and socialising is encouraged. It really is a home-from-home, not clinical at all, special touches throughout the building such as street names, photos on room doors, there's even a hairdresser in there! Very comfortable indeed. I honestly believe, my mum is now in the best place, and we are currently seeking a permanent place. Well done, Simonsfield, be very proud of what you are achieving together.

My grandad is enjoying excellent care at Simonsfield. The staff are kind and caring. They have all made him and all of the family very welcome.

A really big thank you!

Been to the care home on six occasions now and have only been able to gain access once to see my mum. On the very first occasion, I came at 1.30, and as this was the lunch time I understood. Each time since I have arrived outside of the lunch hours and have either been turned away or nobody has answered the door. Can the notice on the front door be changed so that the times that visiting is allowed is clearly displayed and also have staff around to answer the door!

As a family, we would highly recommend Simonsfoeld Care Home to any relative with dementia. Whilst caring for our mum, the staff go beyond expectations from the manager downwards and truly are hardworking sincere caring nurses with a "home from home" thesaurus from start to finish. We cannot recommend Simonsfield highly enough as a safe and caring place for a loved one to stay as their understanding of dementia is exceptional with our mum.

My mother-in-law has been a resident of Simonsfield for over two years. She was quite poorly when she arrived there, but with the care and kindness of the staff, she has improved greatly. She is well looked after and happier than she was before going there.