Riverside Residential Care Home

Mum enjoyed her stay with you. No problems at all. Good care provided by all staff.

My mum gets in with staff and residents. I know my mum is in good hands when we are not here. There are plenty of activities like bingo, etc. From management down to the cleaner, so nice.

I would have no hesitation in recommending this care home for both residential and EMI residents.

Great home, my mum has been here for 5 months. The staff are brilliant with the residents, treating them with care and respect. Good facilities/rooms. They also provide a lot of facilities and activities and encourage participation they provide hairdressing facilities for those who want it. Staff always have time to update/discuss relative with you.

My mum is very happy here, the staff are amazing with her. I have no complaints at all. very good care, the manager is always on hand and supportive.

Thank you so much!

We have been super happy with the care provided at Riverside. Mum has dementia and was very anxious and worried, she took a little while to settle, but after the first 6 weeks it has suggested she more to the extra care side of the care home. She settled almost immediately. We feel very grateful for the care provided by the manager and her lovely staff. Mum is always clean and happy. Thank you.

Unexpectedly mum was admitted to Riverside care home. We did not have a choice of homes and were quite concerned but from day one the staff and management have been excellent. They are kind, caring, considerate and treat all the residents with respect. I feel mum is in a safe place and well looked after.

From my first phone call enquiry I felt that the home would be caring and friendly, which has proved to be so. Even though my husband can be very difficult, they always reassure me that he is not a problem they can't overcome. That is a great comfort to know that he is well cared for and safe means everything. All the staff have time to look out for him and for me when I visit and even though it is early days I know he is in the right care.

We are so happy our mum now lives here. Thank you all.

My wife began her stay at Riverside 6 months ago. Any judgement of Riverside should be within the context of dealing with someone with advanced Alzheimer vascular dementia. Riverside cannot stop this deteriorating but the improvement in her living with it since being resident has been remarkable and something I could not have achieved alone. She now participates in social activities and responds to most interventions and activities, which previously she would not. This is due to the environment, personnel involved, and strategies deployed. It is easy to criticise minor factors which do not please but I do believe that the staff at Riverside do everything humanly possible to allow as normal an existence as possible. The manager is approachable and sets a leadership example which resonates throughout the whole team. The rooms would benefit from air conditioning in warm weather but personal care, relationships and team work are far more important than buildings.

Despite numerous complaints, mum's level of care wasn't good enough at this care home.

My father has been resident here for a few months and my sisters and I can’t speak highly enough of the caring ethos that resonates from the care home manager down through the staff. The peace of mind that we get knowing that Dad is really well looked after is most comforting. Excellent facility and staff.

My sister has come into Riverside and I couldn't be happier. She has been here, she has made friends and her outlook seems brighter. After meeting with the management team I was introduced to the staff. The staff are amazing, nothing is too much trouble. It's not an easy decision to make putting a relative into a care home however I feel very at ease at Riverside. I am always made to feel welcome when visiting my sister.

Satisfactory experience, hardworking and caring staff. Clean, tidy home, nicely decorated. I find all levels of staff very helpful and knowledgeable. Nothing is too much trouble.

My mum came from another home that I felt were not looking after her properly. I have felt safe knowing my mum is in Riverside. Even at end-of-life they kept asking after me and if I was okay.

I would highly recommend Riverside Residential Care Home who does a fantastic job of looking after my mum who has a diagnosis of dementia. The staff are very caring and patient with her. They know her very well and she is not just a number. They manage her needs very well and she is always well looked after. They ensure that her dignity is respected and she is always clean, dressed appropriately and her hair and nails are done. The staff do activities with her regularly to help stimulate her. Her room is lovely, decorated modern, light and airy and the staff ensure the temperature is just right for her according to the weather. She always has a fresh drink available which is topped up regularly and her meals meet all her nutritional needs. The home, itself, is very welcoming and the staff keep me informed and updated about her care. I couldn’t ask for better care.

Many thanks.

I was very dubious about my friends staying in any home at all, but after visiting for a number of weeks and I mean most days of that time, I needn't have worried so much. My friend settled in straight away, so visiting was a pleasure because there were no complaints. Because I came to see my friend about every day I've seen it with my own eyes that the residents are fed, watered and looked after how they should be. So that is such a good thing, you don't have to go home worried at all.

Visitors always receive a warm welcome when entering the home. I feel the staff are genuine and nothing is false or being hidden. Staff are opened and honest and other visitors feel the same, nothing is put on because visitors are there. Staff genuinely care for their residents, are respectful of their needs and privacy and will go above and beyond if needs be. Staff are always visible and available for residents and will address any welfare issues as they arrive. If the alarm is triggered, staff respond instantly. Clearly, good policies and procedures are in place. The team are amazing with excellent leadership, and long may this continue.