Riverside Residential Care Home

My mother was in respite care in early July at Riverside Care Home. The whole experience was really good. This was the first time for respite and I was happy with the staff, the team and the relationships in the home. If we choose to have respite again for my mother I would definitely contact Riverside.

Outstanding. My grandad was well looked after. All staff were friendly and helpful, always looking for ways to make everything better. Wouldn’t use any other care home after the brilliant experience I had here.

Very professional

The staff are always pleasant and helpful, nothing is too much trouble. My sister is very happy and settled, so glad we chose Riverside, we have peace of mind.

I've been pleased with what I've seen and taken pleasure living here. the management team have a lot of time for me, and the staff are very caring and thoughtful.

We have peace of mind knowing she's safe and cared for.

The home is very welcoming. The staff are friendly and all residents appear happy. The garden is nice to sit in. My friend says the meals are lovely. I always feel welcome when I visit, especially now we can go inside properly.

I am extremely happy with the service given to my mother at Riverside Care Home. The staff are very caring and have always shown much kindness to my mother and me. I am especially pleased that the staff contact me regarding my mother's health and wellbeing. It is very reassuring to know that she is so well looked after and happy.

Staff are helpful, home clean and tidy - thank you.

Such a good care home. Very clean. The staff are excellent. My dad has settled in perfectly. Could not wish for a better home for him.

Mum loves her 'flat' as she calls it. Riverside's garden rooms are beautiful with their own garden patios for mum to sit outside in her own space which she really enjoys. Perfect for her family to visit in the sunshine. Thank you, Riverside for all you do for mum.

Our love one says the meals are very nice and the staff are very caring

I am very happy with the level of care provided to my father by all the staff at Riverside. He is always clean and happy when I visit. All the staff know not only my father's name but also mine. They keep my dad engaged and chatting and go above and beyond in their kindness. One lady even went shopping in her own time for pork pies because my dad mentioned he fancied one. They have regular activities and share lots of photos on Facebook. I couldn't wish for him to be in a nicer place.

I had not seen my brother and sister-in-law since being admitted but found them happy in the home. The staff and management were excellent. Impressed overall knowing they are both well cared for.

Communication is always very good.

The management is professional and well managed, they have taken time to get to know my father and have a really good attitude which extends to all the staff.

Ring me when she is not good to know she is safe.

Keeps us informed.

I found the carehome very well run, clean and friendly.

My mother-in-law moved to Riverside in July 2021 with dementia and partial sight. She came to Riverside for convalescent care after spending several weeks in hospital due to falling and breaking several bones; and after just a couple of weeks in Riverside she was looking brighter, fitter and happier than even before she'd had her fall. Due to Covid restrictions, we haven't had a proper visit yet, but we can talk to her via her bedroom window and she looks clean, well-dressed and very well cared for. It sometimes takes a few attempts to contact people by phone, but overall I am impressed by the great quality of care and the attitude of all staff.