Broadacres Care Home

Naylor Street, Parkgate, Rotherham S62 6BP
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9.7 45 Reviews
  • Broadacres Care Home, Rotherham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dawn Paley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We welcome admissions via the local authority, local hospital and people who are self-funded.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • The home has a large car park with easy access.

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Broadacres Care Home Reviews (45)

Total of 45, showing 1-20
9.7

Broadacres Care Home has a Review Score of 9.7 (9.670) out of 10, based on 15 reviews in the last 2 years. Over all time Broadacres Care Home has 45 reviews.

Overall Experience

  • 33
  • 9
  • 1
  • 1
  • 1

Date Published

45
4
6
15
30

Review from Lauren Y (Granddaughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. Friendly staff
Very clean.
Nan very happy here
Thank you for your care!

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Review from Steph H (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to Broadacres from hospital as emergency respite care. We have been looking at other homes to move him to permanently, but made the decision to keep him at Broadacres. He has settled well. The staff are always cheerful and welcoming and my father is always clean and tidy, and
properly dressed. Communication is excellent. Telephones are always answered and queries (when made) are responded to.

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Review from Sarah S (Daughter of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are really caring and really take good care of my dad. He seems really content.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you for your lovely review, it was a pleasure to be able to take care of your dad while he was here on respite. I wish you and your Dad all the best for the future.

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Review from J H (Son of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for over 8 years now which she wouldn't have been had we not been so happy. The carers go above and beyond for Mum. They are all absolute diamonds. There really is nowhere I'd rather her be. Peace of mind, good care and a happy mum. Thank you Broadacres Care Home.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you for you kind review. We really do appreciate it. I shall pass the comments on to the whole team as it really means a lot.

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Review from H C (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this care home for 2 years now. She is very well looked after, really settled and all her needs are met. All the staff are wonderful, really friendly and kind.

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Review from Robert V (Son of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved our mother from another care home and decided on Broadacres Care Home. I am so truly glad that we did because, believe me when I say this, the care attention and genuine love given are bringing her back to her old self. The one we thought we'd never get back. She's finally thriving
with the correct motivation given.
We are finally at ease knowing that she is receiving the care she thoroughly deserves. We have our lovely mum back.
Thank you, from myself and the family for everything you have done and are continuing to do. The care team, the management, all of you deserve recognition. Nothing is too much trouble. You all have very big hearts.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you, Robert, for your lovely review. Your mum is a lovely lady.

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Review from P J (Friend of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I have been coming to see my friend, the entire staff and management are brilliant. They are polite to him and cannot do enough for him and nothing is too much trouble for him.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you for your kind words from the team at Broadacres. We strive to ensure that everyone is cared for with dignity and compassion.

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Review from J J (Friend of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff are brilliant with residents. Always willing to help visitors and residents to the best of their ability. They are outstanding.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you for taking the time to give us a fabulous five-star review. We are so pleased to hear how happy you are with the work of our staff. They will be delighted when we share your kind words with them. Wishing you the best always.

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Review from J B (Son of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has always been well looked after which puts us, as a family, at ease.
The home is pleasant and friendly. I wouldn't want him anywhere but here. Thank you to all staff.

Reply from Dawn Paley, Home Manager at Broadacres Care Home

Thank you for your fantastic, five-star review of our home, it is really appreciated. We will share your words and scores with the staff team who will be over the moon to read them. Wishing you all of the best always.

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Review from A L (Brother of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is the best I've seen her. She's really thriving in Broadacress and very well cared for. The staff are always on hand and very approachable. We, as a family, are at ease and are happy to keep her in the home. I'd like to take this opportunity to thank all staff.

Reply from Mandy Bennett, Regional Manager at Broadacres Care Home

Thank you for your fantastic 5-star review of our home; we really appreciate you taking the time to complete one. It is lovely to read how your sister is thriving and how happy you and your family are. We will share your kind words with our team, they will be delighted to read them. Kindest regards always.

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Review from J S (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is being well looked after and her needs are met.
Really happy with how things are going.
Lovely home, always clean.

Reply from Mandy Bennett, Regional Manager at Broadacres Care Home

Thank you for your fantastic 5-star review of our home. It is absolutely wonderful to read how happy you are with the care your mum receives. We will share your kind words with our team as they will be over the moon to read them. Wishing you the best always.

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Review from F P (Wife of Resident) assisted by family/friend published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff at Broadacres Care Home are lovely to my husband as well as myself.
He is well looked after and cared for.
The admin staff and manager are also really nice to deal with and nothing is too much trouble, they are all really helpful. Big shout out to the manager upstairs for her kindness and
understanding.

Reply from Chris Cousins, Home Manager at Broadacres Care Home

Thank you for your fabulous five-star review of our home. It is a pleasure to care for you and your husband and wonderful to read how happy you are with us. We will share your kind words with the staff team who will be over the moon to read them. Wishing you all of the best always.

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Review from C W (Daughter of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Provide a good service and see the residents are well cared for. The care that they provide caters for everyone’s different needs. My mum is very happy while staying there, seems very content and gets on well with other residents. The staff are very approachable if you have any questions or concerns.

Reply from Lyndsey Brewer, Home Manager at Broadacres Care Home

Thank you for your fantastic five-star review of our home, it is much appreciated. We will share your kind words with the team, they will be delighted to read them. Wishing you the best always.

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Review from Samantha V (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadacres Care Home is a warm, welcoming place. The staff will always go the extra mile to ensure needs are met. They are genuinely sensitive and discerning regarding residents. My mum and me have had outstanding support with adjusting to her needing 24-hour care due to Alzheimer's/dementia. Staff
always find things that she loses, which is great. The mealtimes and general routine at Broadacres run like clockwork. I feel at peace that my mum is a permanent resident here now.

Reply from Lyndsey Brewer, Home Manager at Broadacres Care Home

Thank you for your lovely review of our home, it is much appreciated. We will share your kind words with our staff team, they will be over the moon to read them. Kindest regards.

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Review from Debbie H (Daughter of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

This was our first experience with care homes, in our opinion, this home is absolutely disgusting. It's not clean, it's smelly, the staff are lazy and residents are left in their own mess for hours. Buzzers are not attached, so no contact to carers for help. There are no activities. Items of clothing
go missing. Other residents come into your room at night time, which is very distressing for people like my mum. Broadacres Care Home needs closing down.

Reply from Lyndsey Brewer, Home Manager at Broadacres Care Home

We want to assure you that we take all comments about our home very seriously. We were really saddened to read your review as our team constantly strives to ensure that all residents are happy and well cared for during their stays at our home. We do appreciate the four-star rating you gave our staff however.
Our records show that you lodged a complaint with our home manager and regional manager. We have completed an in-depth investigation into the matters you raised and have responded directly to you. We would welcome the opportunity to meet with you again and discuss any areas you feel that have yet to be addressed. We look forward to speaking to you so that we can set up a further meeting.

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Review from Jessie S (Resident) assisted by family/friend published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice, warm, cheerful atmosphere. Christmas well celebrated. Plentiful and good quality food. Staff are friendly and caring.

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Review from R R (Son of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are always extremely grateful for the high level of care provided to my mother by the "hands-on" care staff and their vigilance over the Covid period. We would also particularly commend the activities coordinator, who goes above and beyond to ensure my mother is stimulated and happy. The administration
is good and responds promptly/efficiently to any concerns, and care home management seems to be more stable following a period of inconsistency. This is reflected in the overall atmosphere of the care home, but more effective and frequent communication would be appreciated - thank you to all involved in caring for my mother.

Reply from Christopher Cousins, Home Manager at Broadacres Care Home

Thank you for taking the time to complete a review of Broadacres Care Home and for the lovely comments made. Can I also take this opportunity to say that it is our absolute pleasure to care for your mother. I am sorry to hear that you feel we are not communicating with you frequently enough, I will feed this back to the team at our next meeting, and we will ensure that this is resolved for you.

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Review from Kathleen M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for almost two years. I have always found the staff to be helpful and professional. I genuinely believe the care she is getting is excellent. I can find no fault with the home, other than her room which I think could do with decorating.

Reply from Christopher Cousins, Home Manager at Broadacres Care Home

Thank you for taking the time to complete a review for Broadacres, and thank you for your lovely comments. I will speak with our maintenance team today and request they freshen up her bedroom; please let us know if you would like any input into the colours.

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Review from Marjorie S (Sister of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If all care homes were like this it would be amazing. This is a lovely place for my sister to be living. The staff are amazing and the home is spotless.

Reply from Christopher Cousins, Home Manager at Broadacres Care Home

Thank you for taking the time to complete a review of our home and thank you for your very kind words.

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Review from Rosanne L (Sister of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff have always been helpful and kind, and my sister loved to interact with them. She has recently enjoyed singing and dancing and going out again. Sometimes, I think more staff at night should be available as my sister has often wet the bed because the carer was too busy.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Broadacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Broadacres Care Home is calculated as follows: ( (148 Excellents x 5) + (20 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 179 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadacres Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Broadacres Care Home

What types of Care is Broadacres Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broadacres Care Home have?

There are 48 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Broadacres Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broadacres Care Home to the centre of Rotherham?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadacres Care Home to verify any information. View our terms and conditions. Broadacres Care Home has an Basic Service - more info.