Broadacres Care Home

Naylor Street, Parkgate, Rotherham S62 6BP
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9.7 45 Reviews
  • Broadacres Care Home, Rotherham
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 50 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dawn Paley (Home Manager)

Local Authority / Social Services

Admission Criteria

  • We welcome admissions via the local authority, local hospital and people who are self-funded.
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (1)

Visiting

  • The home encourages family and friends to visit. However, they operate protected mealtimes in order to help residents focus on the nutritious meals prepared by the catering team. The home asks that visitors avoid arriving during meals.

Parking

  • The home has a large car park with easy access.

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Broadacres Care Home Reviews (45)

Total of 45, showing 21-40
9.7

Broadacres Care Home has a Review Score of 9.7 (9.670) out of 10, based on 15 reviews in the last 2 years. Over all time Broadacres Care Home has 45 reviews.

Overall Experience

  • 33
  • 9
  • 1
  • 1
  • 1

Date Published

45
4
6
15
30

Review from K S (Husband of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife receives excellent care at Broadacres. I am confident that all her care needs are met by all the staff who treat her as their own family. I would certainly recommend Broadacres to anyone looking for care of their loved ones.

Reply from Samantha Ely, Home Manager at Broadacres Care Home

Thank you for your wonderful review; we are delighted to hear how happy you are with the care your wife receives at our home. We will share your review with our staff team as I know that they will really appreciate your kind words. Take care and keep safe.

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Review from C H (Daughter of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadacres welcomed my mum in September this year, she was at a crisis point with her dementia, and my dad was struggling to cope. The home manager was friendly, approachable and welcoming, and she helped make a very difficult situation a lot more straightforward.
The staff are wonderful and take
good care of my mum, and are all very familiar with my mum's wants and needs. I live a few hours away from the home, so the communication from the home is very reassuring. Mum came as emergency respite, and is now there permanently and has settled in well.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thank you so much for your lovely review of the home; I will ensure your kind words are shared with the rest of the team. Kind Regards.

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Review from M O (Wife of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel all my husband's needs are being met. The rooms are nice and clean. The staff are very understanding of all my needs too. Didn't want my husband to go in care and didn't know what to expect, but feel happy about his care and support. He always looks clean and tidy.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thank you so much for your lovely feedback, I am so glad that you are happy with the care your husband is receiving. I will pass your kind words onto the rest of the team. Kind regards.

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Review from Angela G (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Dad was placed at Broadacres after discharge from the hospital. Unfortunately, he did not receive the care needed for his injuries as the staff were not trained to attend to his needs. Knowing this, the care home should not have accepted dad as a resident. The home itself is tired and dated but some
basic standards are overlooked e.g. staff/residents are allowed to smoke next to the door of the lounge where the smoke blows back inside. The green space where residents sit outside is untidy and dirty. I was constantly pointing out dad's care needs.

Reply from Lyndsey Grady, Home Manager at Broadacres Care Home

We take all feedback seriously and were dismayed to read your comments about the care your dad received. We don’t have a record of any formal complaint made by yourself, could we call you to discuss things in more detail?
We work alongside social workers and the hospital to ensure that all potential residents are placed appropriately. When dad was admitted to Broadacres he could barely walk and was underweight. While with us we worked closely with the physiotherapists so that when it came time for dad to transfer to a nursing home he could bear his own weight, walk using a frame and had put on weight. We have no doubt that our staff helped dad to regain his health and independence; we believed that you were happy with these improvements and we hope dad continues to go from strength to strength.


We can only apologise about the décor of our home. As with all Care Providers, we routinely uplift the décor on a rolling program, this was interrupted by the pandemic but has now recommenced.

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Review from Julie (Daughter of Resident) published on 12 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dear Mom has been a resident at Broadacres since Dec 2019. From the moment you walk through the door you sense a genuine home from home atmosphere. The staff/carers are amazing, approachable and treat my Mom as they would their own. When we visit her she is always happy and smiling and I wouldn't
wish her to be anywhere else!

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thank you so much for your lovely review. I will ensure that your kind words are passed on to the rest of the team. Kind regards.

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Review from Jill C (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is visiting Broadacres for two weeks respite. The care she has had has been outstanding. The staff are all very caring and look after my mum as if she were their own. We were all very apprehensive about leaving Mum for the first time, but our minds were quickly put at rest when we visited the
next day and saw how settled she was. A special thank you to two ladies, who my mum has developed a bond with; they have been wonderful.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

I'm so pleased that your mum has enjoyed her time with us, and that you and your family are happy with our care. I'll pass your comments on to the rest of the team. Kind Regards Lindsey

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Review from John W (Son of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Broadacres Care Home are lovely and very professional in their jobs. The care is outstanding. The staff and management are always happy and interested in residents and visitors.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thanks John, I am so pleased that you are happy with the care we are providing, I will pass your comments on to the rest of the team. Kind Regards Lindsey

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Review from Derek G (Husband of Resident) published on 6 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wide was admitted to Broadacres a few months ago, she's gone from strength to strength. She looks like a new woman.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thank you, Derek, I'll pass your lovely comments on to the rest of the team.

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Review from Steve G (Son of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother came to Broadacres a few months ago, she's been like a new woman. She seems happy and has started gaining weight. She also appears much smarter in appearance, and this suggests she's getting the care she needs.

Reply from Lindsey Grady, Home Manager at Broadacres Care Home

Thank you, Steve, we take pride in ensuring our residents are well cared for and appreciate your kind words, I will pass this on to the rest of the team.

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Review from M M (Daughter of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good with everything, nothing is too much trouble. They also have a lot of fun with everyone, making them laugh. The meals are really good. I would recommend this care home to everyone. I can't fault it in any way. My mother is very happy here.

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Review from A H (Son of Resident) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is a resident at this home. The staff are very good with the residents. They are friendly with family.

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Review from Louise R (Daughter-in-law of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parent-in-law first came to Broadacres two months ago, they have been met with kindness and compassion by all staff. They and other residents are treated with dignity and our concerns are dealt with as soon as they are raised. We know, through conversations with staff, that care is being reviewed
on an ongoing basis and that all staff are vigilant of changing and increasing care requirements.

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Review from Patricia L (Friend of Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My neighbour came to Broadacres after a long spell in hospital and intermediate care. He is very happy and the care is excellent. The staff are cheerful and helpful. The place is light and airy and extremely clean.

Reply from Luke Owens, Home Manager at Broadacres Care Home

Many thanks for your kind words, Patricia.

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Review from Susan C (Wife of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial home visit for assessment to the week of respite provided for my husband, I can only say the care and attention was exemplary.

Reply from Luke Owens, Home Manager at Broadacres Care Home

On behalf of Broadacres Care Home, we would like to thank you for your kind words and review.
We pride ourselves on promoting the best possible experience for you and your loved ones.
We look forward to seeing you again.

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Review from S M (Friend of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend whose 89 was taken in for respite with severe bed sores and M.S. Staff have been helpful and friendly and they do seem to care. Her bedsores have improved markedly with the regular bed turning routine.


Concerns: The initial involvement between home/her GP/the homes district nurse seems

to have been resolved now.


Her diet at times has been somewhat unappetising - reduced to a mush when she can eat soft foods.

Reply from Luke Owens, Home Manager at Broadacres Care Home

Dear Syd Moyle


Thank you very much for your kind review of your Friend M.S.


In regards to the initial involvement with the GP Surgery and the District Nursing Team, if you would at any time like to talk in more depth about the issues, then please contact me at any point.

At Broadacres, we are aligned with a specific GP and District Nursing Team, based on our Geographical Location. We communicate and feedback to both professional teams on a regular basis, so I am more than happy to speak to them on your behalf or invite them to attend a meeting.


We also work closely with the Speech and Language Therapy Team who assess and deliver specific advice to individuals and the staff team that support them, with swallowing difficulties. Our Catering Manager is also willing to discuss this in depth with you, and detail the specific recommendations by the SALT team.


Kind Regards
Luke Owens
Home Manager

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Review from Jay C (Great-Nephew of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Love visiting Broadacres.
Always a friendly face when I walk in.
You can really see that the staff care about the residents here.

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Review from Kevin W (Son of Resident) published on 5 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody at the home has been excellent and treated myself and my mum with respect. They are all very polite and caring.

Reply from Luke Owens, Home Manager at Broadacres Care Home

On behalf of Myself and the Team at Broadacres, we would like to thank you for your kind words. We all strive for the best possible care at Broadacres, and the good feedback means a lot.

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Review from G P (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good living here and the staff are very good to me. I can ask them to do anything for me and nothing is too much trouble.

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Review from June J (Niece of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review. Very good what I have seen.

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Review from J S (Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very helpful and kind. Nothing is too much trouble to ask for help.

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Current Review Score: 9.7 (9.670)

Overview of Review Score

The Review Score of 9.7 (9.670) out of 10 for Broadacres Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.670 for Broadacres Care Home is calculated as follows: ( (148 Excellents x 5) + (20 Goods x 4) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 179 Ratings = 4.67

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadacres Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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