Glen Rosa, in Ilkley, is a forty-seven capacity service that welcomes older people with care needs, while also being registered to carry out expert dementia care.

The provider feels passionate that people with conditions like Alzheimer's should be able to live a comfortable lifestyle, as free from stress as possible and respected by those who share their living environment.

Physical activities and mental stimulation are encouraged, combining professional care standards with the benefits of a fulfilling day-to-day lifestyle.

Group: MHA (Methodist Homes)

Local Authority / Social Services: City of Bradford Metropolitan District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 47 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Single Rooms: 47

Rooms with ensuite WC: 47

Facilities & Services: Own GP if required • Own Furniture if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Glen Rosa: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Glen Rosa is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Glen Rosa in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.642 for Glen Rosa is calculated as follows: ( (249 Excellents x 5) + (113 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 372 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.819 Points relating to the number of positive Reviews for Glen Rosa is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 9.4 positive Reviews (47 registered maximum number of service users ÷ 5). 3 Reviews ÷ 9.4 Target = 0.319

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Glen Rosa has a Review Score of 8.5 (8.461) from 31 Reviews


Average Ratings

  • Excellent
    21
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Glen Rosa?

  • Extremely LIKELY
    28
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Glen Rosa

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    6
  • Resident / Service User
    4
  • Wife of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • more

The catering staff produced all the food for my mother-in-law's 100th birthday. The service we received was excellent. Glen Rosa provided a beautiful and delicious two-tier cake. We had a large and varied selection of sandwiches. Presented very attractively and some scrumptious cheesecake served in sundae dishes. The room where we had the party is most attractive with a wonderful view and a mural wall creating a lovely backcloth for the photographs.

How likely would you be to recommend Glen Rosa? Neither Unlikely or Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

We're impressed by the excellent care and genuine compassion shown to our Mum at Glen Rosa. It is competently led by a highly efficient, professional management team with decades of experience. Expectations of all members of staff are high and the more senior employees are ideal role models for the younger care staff, eager to develop their skills.

This characterful home is in a wonderful setting with beautiful gardens. It's very well maintained inside and out by an industrious, skilful maintenance man. Cleaners, domestic staff, chefs, care assistants, etc. are competent at their jobs and engage well with residents, reassuring them where necessary. The food is wonderful and there's always a varied menu. Activities are led by a thoroughly enthusiastic entertainments coordinator and are very varied, aiming to meet the needs of all residents.

Overall, the employees of Glen Rosa and Kitwood house are utterly devoted, kind, compassionate people who give 100% commitment to the residents.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sue Garvey, Home Manager at Glen Rosa responded to this review on 18 Sep 2017:

Hi Michael, this is a wonderful review. Thank you so much for these positive comments. I know the staff will appreciate the comments you have made about the excellent care all our residents receive.

I have found Glen Rosa a pleasant place to be. My period of residence here coincided with a most traumatic era of my life when I lost my beloved husband of over 50 years of a very happy marriage. The gentle kindness and consideration from the staff has been a great support to me at this sad and traumatic time.
In general, the atmosphere in this establishment is kindly and pleasant. I feel that if I do need a special help it will always be available.
I have also met new people and made new friends. There is always someone to talk to and chat with essential for a 'sociable plover' like me! My grateful thanks to all concerned.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 08 Aug 2017:

Thank you so much for your review, we are so pleased that you have made Glen Rosa your home, so nice to see that you have made some good friendships with some of our other residents and staff.

Location - care home is in very attractive/pleasant grounds with sun hut and sun chairs. Also good private parking front and back of buildings.
Staff (young) - Friendly/attentive/caring. Credit to staff training by management. Office staff - Always helpful when required. Domestic cleaning team are 7 days a week. Surgery/hospital services when needed - latest tech - laptop computer to connect to Airedale Hospital (one to one). Religious/voluntary, services and support - keeping in touch weekly/monthly with residents and family. Events - daily games, quizzes, music etc. Maintenance (house maintenance and groups are well conducted). Hairdresser - 2 days a week. Kitchen - credit to head chef - assisted group cooked meals - a choice of 2 daily main menus together with light meals in the course of the day. Comment - A good feeling of a family run care home which allows family/friends to visit daily either in lounges or rooms.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 26 Jun 2017:

Thank you for your review, it is very much appreciated by us all.

Glen Rosa is a welcoming, well-staffed home. It is spacious very clean and well furnished, set in lovely grounds.
My sister is well looked after and is allowed the independence to decide to participate in the organised activities or remain in her room. Recent medical problems have been dealt with as soon as required by members of staff and the local GP practice.
Relatives are encouraged to participate in activities and to support events when required.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 18 May 2017:

Thank you for your review, our staff are well trained and responsive to our residents care and needs, will always report any concerns they may have to the senior on duty, who in turn will deal with any concerns in a timely manner.

I have only been here three months. I was received by very friendly staff. I am fortunate in having a good sized room which is virtually a bed-sit. I am fairly independent and treated as such. There is a visiting chiropodist and a hairdresser who visits two days a week. I receive a daily newspaper.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 11 May 2017:

It has been a pleasure to see how quickly you have settled, making and treating Glen Rosa as your home from home. Joining in any activities or trips, when and if you choose to, it is always a difficult transition for most, but you have been determined to make this your home.

Armed with my 13 page age UK checklist, I knew I would struggle to find anywhere good enough for my dad. So I was delighted to find Glen Rosa with it's professional, but very friendly staff, good food and lovely surroundings. He has attention and yet his privacy is respected. We feel truly blessed to have found Glen Rosa.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 14 Mar 2017:

Thank you Jan for your positive comments, your Dad has settled in here amazingly well, he is happy and friendly to all the staff and residents. He is looking forward to summer so that he can stroll out in the gardens.

I find the staff very pleasant and caring and there is a really warm and welcoming atmosphere. My father is enjoying his stay and enjoys the food very much. It seems to be efficient without being obtrusive. There are lots of activities and entertainment which seems to be very much appreciated.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 28 Dec 2016:

Thank you, Michael, for your review, it has been nice to see your father settle in, especially as he left his friends in Manchester, he enjoys our entertainment especially some of the singers that we bring in.

I have been visiting two residents regularly for the past year, very impressed with the care and caring atmosphere of home. My father was in a similar home in the area where the service was chaotic and at times uncaring. Now I wished we had chosen Glen Rosa. I know care homes can change according to the management - Glen Rosa seems to be in a very good place with a variety of activities and residents do not sit in a chair all the time with the television blaring on.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 21 Dec 2016:

Thank you so much for your review, we strive to create a home from home atmosphere, and although we are currently without an activities coordinator, (the post is advertised), care staff and volunteers ensure that there is always something going on.

I found the staff at Kitwood House very welcoming. It was good to know that I could visit at any time during the day.
All the teams seem genuinely caring and dedicated with what they do and nothing is too much trouble.
The two bus trips that were arranged had to be cancelled - it would be good to have more of those opportunities.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 08 Dec 2016:

Thank you for your kind comments about our staff at Kitwood, unfortunately, the 2 trips you mentioned were cancelled by the mini bus provider and not by us, the next trip is booked for the 19th to see the Christmas lights.

We are very satisfied with the care my mother has had. The staff are all very pleasant and helpful too. It feels very homely.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 30 Nov 2016:

Thank you so much for taking the time to complete the review, we do strive to create a homely atmosphere here at Glen Rosa.

Glen Rosa offers a safe and welcoming home for my mother. The standard of care is very good. There are plenty of activities and the food is good. Mother has been distressed by one other challenging resident who has come into her room unasked. She misses a hot breakfast because she is unable to make it downstairs due to her restricted mobility.

How likely would you be to recommend Glen Rosa? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 22 Nov 2016:

Thank you for your review, we offer full cooked breakfast regularly and even though your mother no longer comes downstairs, she can still have a cooked breakfast if she requests one in her room. I will speak to the kitchen staff to ensure this happens, but please always come and see me with any issues, the lady in question was poorly and quite confused at the time she went into your mother's room, so this should no longer be a concern.

Servicing good, amenities excellent, entertainment continuous and the care of patients is excellent. Staff caring and loving to the patients. I can say I am pleased we chose this home.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 21 Nov 2016:

Thank you Kathleen for your review, the staff work hard to achieve the standards of care that we deliver, striving to create a family atmosphere as much as we possibly can.

Both my mother and father are residents at Glen Rosa. I am impressed with the level of care given to my parents. Glen Rosa is a calm and secure environment staffed by kind care workers who take a personal interest in their residents, it's clearly not just a job. I have always felt welcome and receive information regarding my parents as and when needed.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 10 Oct 2016:

Thank you Ingrid for your kind words and support, we all feel that our roles are vocational, we strive constantly to make our residents lives as happy and fulfilling as we possibly can.

The staff are very helpful. I have always been satisfied when they have attended my Aunt.
The place is always tidy. Couldn't wish for better care.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 11 Oct 2016:

Thank you for your review, we are always more than happy to receive positive feedback.

Grandma has lived at Glen Rosa for 3 and a half years. The care she receives is outstanding. I visit her weekly and whenever I call in, the place is always spotlessly clean and Grandma is being cared for extremely well. Every single member of staff I have met have been amazing, always hard-working, patient, kind and positive, always maintaining a pleasant and happy atmosphere for the residents. Nothing seems to be too much trouble for them - Truly amazing people. Thank you so much for all that you do for Grandma.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 05 Oct 2016:

Thank you for your positive feedback, we strive to create a homely atmosphere her at Glen Rosa, involving families as much as possible to create a home from home atmosphere.

My mother has been a resident at Glen Rosa for the past three years. She suffers severely from dementia and requires 24-hour care. She is looked after extremely well and we, as a family, are very satisfied with the level of care provided by the staff at Glen Rosa. She now follows her diabetic diet correctly and her physical health, despite her frailty with age (she will be 90-year-old in February 2017) has improved in the last three years. The staff are meticulous in her medical welfare, with hospital and GP/nurse visits arranged when needed. Glen Rosa was recommended by a residents family when I was seeking a place for mother and I would unhesitatingly do the same if asked.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 05 Oct 2016:

Thank you for your lovely review, it is nice to receive such positive feedback, our staff are hardworking and passionate, constantly striving to improve the quality of care that our residents receive.

Excellent care provider. Pleasant and attentive. All areas clean and tidy, well decorated. Tended gardens.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.1 out of 5

My mum's care is excellent in all aspects. The home is very well decorated and welcoming. She is currently in the dementia unit, where all the staff are knowledgeable and kind. They treat all the residents with dignity, even when faced with challenging behaviour. There is currently no activity co-ordinator which is a shame as it means there is less going on.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 10 Oct 2016:

Thanks Christine for your response and kind words, you will be pleased to know that we have a new activities coordinator, who is very experience and enthusiastic to achieve different activities for all, he has only been here a week and already everyone has noticed a big difference.

Two years in residence. The carers have been diligent, bonding and sharing friendship with the family as well as the residents. The staff are respectful and encouraging. Medical needs are observed and due attention is given.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 10 Oct 2016:

Thank you Margo for your response, we try constantly to involve residents and families, to achieve a good standard of care

Mum was experiencing daily bouts of anxiety before moving to Glen Rosa. Since moving in, she has become much calm and very contented. The staff are all very friendly, but also professional and discreet. They have encouraged new friendships and enabled mum to get some fresh air everyday, so that she is enjoying a sociable and varied life, supported by a clear and consistent basic routine of meals etc. Staff are all very approachable, and mum's key worker is very good at passing on info/updates, and checking that we are happy with things. Regular GP visits, chiropody, and a variety or activities are provided.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

My mother receives consistently excellent care from Kitwood at Glen Rosa. She has been there now for 19 months and the standard of care is exceptional. At no point during this time have we found a single thing to complain about!
My mother is happy, loved and content and all the staff show great empathy to relatives too, so much so that it feels like one big happy family unit. On every visit we come away feeling uplifted. Thank you to all the wonderful staff for all their exceptional care.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Leaving my home and coming into a care home was a bit traumatic and I didn't feel really prepared for it. I have been here 6 months now and I am beginning to feel it is home now. The kindness and helpfulness of staff is so good. It all helps to accept a different way of living. I try to look forward and not backwards. Life is still good and help is always at hand. I think the loss of independence is what I have to get over, but all the advantages make up for that.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

I am comfortable here and have found care and friendship.

How likely would you be to recommend Glen Rosa? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.8 out of 5

Mum has dementia, hearing problems and cannot walk. Glen Rosa was recommended to me and I have not been disappointed by the care she receives.
She has settled well and thrived - always a problem for carers. The unit is always clean and tidy with many personal touches. Staff are very caring and it is a testament to the home how little staff turnover I have seen. As it was recommended to me, so I am happy to recommend to others.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Ylvia Blackburn, Home manager at Glen Rosa responded to this review on 14 Sep 2016:

Thank you Jean for your review, we are constantly striving to improve our services and strongly believe that good relationships with families, as well as our residents is paramount to the standard of care that we give

Regular visits: reception staff are always pleasant and welcoming/ the outer door is always locked creating a secure environment, but the lock is released promptly allowing access once identity is established. Staff will make several conversations, the premises are in excellent decorative older. The atmosphere is relaxed and friendly - residents personal needs/wishes are considered as far as practicable. My mother has been hospitalised for 4 days and staff have sent good wishes, asked regularly about progress and gave her really warm welcome when she returned.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 18 Aug 2016:

Thank you for your review, we strive to create a home from home environment for our residents and families, and staff that genuinely care.

My mother has been resident in Kitwood, the dementia wing of Glen Rosa since 2013. They have supported my mother and our family through her changing personality and problems. The staff always make time to talk to us and listen to our concerns and questions.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Emma Brown, Deputy Manager at Glen Rosa responded to this review on 11 Aug 2016:

Thank you so much for taking the time to complete the form, your feedback is appreciated and I know that all the staff in Kitwood House work really hard and its always nice to know that their hard work doesn't go unnoticed. It's always our aim to make it a homely environment for all of our residents and visitors and relatives are always welcome.

I think Glen Rosa is the most wonderful place! My aunty lives in Kitwood and whenever I visit I'm ALWAYS so impressed by the love, care, and attention given by all the staff to the residents.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 30 Jun 2016:

Thank you for your kind comments, it is a delight to all of us when your father visits his lovely sister, you should be very proud of your family.

My husband has been at the care home for 6 months now. He was admitted urgently so we had no knowledge of the home or what to expect. However we have not regretted the decision. The care staff have worked really hard to improve some of the worst aspects of his degenerative neurological condition and have been kind and caring throughout. it has been a steep learning curve for me but both management and staff have been have been very sympathetic and approachable. Things like being able to visit whenever I want and the fact that there is a resident moggie make all the difference.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 29 Jun 2016:

Thank you so much for your review, we realise the challenges and turmoil that families have to face prior to admission to the care environment. We strive to make the transition as smooth as we can, the staff try to work closely with the families to include them in all aspects of their care.

My mother is a resident in Kitwood House, the dementia unit at Glen Rosa, she has lived there for 18 months, is very settled and tells me that she is happy. She is treated with courtesy, kindness and good humour by the well trained, excellent care staff who are always willing to spend time with her. The environment is stimulating and welcoming and there is easy access to a very pleasant, secure garden. Well planned activities are provided several times a week and there is often a musical focus which my mother particularly enjoys. The home is well run and managed, bedrooms are a good size with en-suite facilities and families are encouraged to create familiar surroundings for their relatives.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sylvia Blackburn, Home manager at Glen Rosa responded to this review on 29 Jun 2016:

Thank you for your review, your mum has settled really well into Kitwood, she involves herself with most of the activities, a lovely sociable lady

When I had to put my beloved husband in a home because I simply couldn't cope any more at home (he has vascular dementia and alzheimer's) I was heartbroken..
It is awful to say your husband can't come home any more.
Glen Rosa, and especially the Kitwood Wing staff have helped me so much, putting up with my crying all over them etc. and they have been kindness itself to my husband. He is as contented as I could have hoped, and I'm very grateful.

How likely would you be to recommend Glen Rosa? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Sylvia Blackburn, Home Manager at Glen Rosa responded to this review on 04 Dec 2015:

Thank you for your lovely review, as you know we strive to create a homely enviroment for our residents. To welcome and include family members into our home, I am very proud of my staff, they are conscientious and very hard working.

Submit a Review for Glen Rosa

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Glen Rosa