Glen Rosa

I am very grateful to everyone at Glen Rosa for not only keeping Dad safe during this very difficult year but the care for him as an individual, such as helping him to use his new mobile phone. He has had letters posted for him and WhatsApp video links set up to help us stay in touch and it has been good to see for myself that he looks well. I have been impressed with the wide range of activities available, even during the lockdown, but with no pressure to take part. Heartfelt thanks to everyone involved.

Thank you to all the those caring and looking after dad and for being the support he needs when I and my family can’t be there.

Glen Rosa provides genuine peace of mind for relatives and a home from home for all residents. The staff are unfailingly cheerful and kind. The dementia care in the Kitwood wing is friendly, efficient, caring and extremely professional. The staff always treat the residents as part of their family.

Please accept my very beautiful thanks for all the things you do for your residents.

My Mum has been living in Kitwood (Glen Rosa) since February. She settled in very quickly and very well. We are particularly grateful that she is living in such safe and happy surroundings during the current crisis. We have been able to visit from the garden a couple of times but understand that we can't during the current local lockdown. The care staff have been fantastic keeping in touch with us via email and phone, posting updates on Facebook and passing our messages, photos etc on to her. It's helped us feel less isolated from her. They have also continued to arrange lovely activities - day at the races, tea and cakes in the garden, remote music activities and visiting musicians, Plus games and quizzes. Under very difficult circumstances, the staff have maintained as much normality as possible. We would like to thank everyone for their continued care and compassion.

My mum has dementia, and has lived in Kitwood House, the dementia specialist area of Glen Rosa for the past 16 months. We cannot speak highly enough of the kindness and care she receives, and while restlessness is very commonly part of dementia, Mum becomes relaxed when we tell her she doesn't need to move on, and that she can stay where she is. She tells us many times each visit that she couldn't be in a better place, she loves her room and finds the atmosphere, the activities (especially music and arts-related), and the friendliness of the whole team lovely. She loves the garden and will sit out if she can to read the paper. We feel mum has settled so well and is so well cared for, and we are so relieved she's somewhere with a team who are so vigilant and so person-centred. We can't really believe how amazingly the team is coping with this current crisis, with such grace. They are like family too now - to me as well.

Excellent care and a very positive and focussed team. Very pleasant decor and location with top-class facilities, rooms and dining area. A full programme of activities plus pastoral care as appropriate.

I have been particularly impressed by the range of activities, many and varied, offered within Kitwood; with sensitive encouragement, my friend has been, for example, singing, enjoyed numerous tea parties, celebrated St Patrick's Day and VE Day. I don't know-how, but today staff ran a day at the races! Communication with staff is excellent, whether by prompt response to phone calls, calling to discuss any issues or simply to give updates, and by sending much-appreciated photographs of my friend enjoying herself.

Glen Rosa has a specialist dementia wing called Kitwood. What a fantastic place for my mum to be. I’ve not seen her so happy in a long time. The ethos and culture of the home is caring, person centric. The Kitwood Team offer a calm, well managed and loving environment for everyone. Big thank you.

Well done and thank you.

During this current situation every staff member has stepped up to keep up morale for residents and staff, and families have been kept informed weekly and occasionally daily, about residents health, levels of staff and PPE supplies, to keep us in the picture. Teamwork is key in this lovely MHA Care Home and all staff seem to enjoy working in this pleasant environment. Every effort is made to ensure the wellbeing of the residents and they are treated with dignity and good humour. Mum is safe, well looked after and we have peace of mind that she is in the right place. Thank you.

Thank you.

I knew as soon as I set foot in Glen Rosa that I’d chosen the right place. It is a warm, friendly Care home with an atmosphere of calm but humane efficiency. My husband has been so happy here and I have been happy for him to be cared for by staff who treat him with gentle kindness and respect. During the recent crisis, they have made a real effort to keep in touch with the family and this has helped to mitigate some of the pain we all feel at not being able to see our loved ones. Thank you, Glen Rosa and Kitwood House for your much-valued care and support.

Mum has been a resident for over a year. She always says how happy she is and that the staff are all really good. Mum has also told my mother-in-law (by phone) what a lovely place Glen Rosa is. Mum is appreciative of all the staff and activities. The staff are all approachable and prioritise the needs and preferences of the residents. Communication to relatives is also excellent and prompt, whether by phone or email. This is especially helpful as I don't live nearby.

Mum is being cared for professionally by the staff at Glen Rosa who have coped with her changing needs, informing family members as appropriate. They are also welcoming to visitors and open when questioned about matters concerning mum's care.

I moved my mother to Glen Rosa following a series of hospital stays and the realisation that she was unable to cope living independently with worsening mobility and memory. We initially reserved a room for respite care which allowed time for my mum to adjust. The staff couldn't have been more accommodating to both my mum and the rest of our family. My mum settled very quickly, which is a testament to the care and attention she has received. Since living at Glen Rosa, her health has stabilised. I feel the staff appreciate her needs and are quick to respond and inform me if anything happens. As a family, we have very much been encouraged to treat Glen Rosa as a home from home with flexible visiting, staying for meals if we wish and joining in activities and events with Mum. I would recommend Glen Rosa to family and friends with similar needs.

Welcoming. Staff always available for a query or request and always respond to with a positive outcome. Friendly, relaxed atmosphere. Mum looked after with genuine dignity, humour and friendship.

Mum moved into Glen Rosa in the autumn of 2019. The staff are fabulous, kind and respectful. They have supported me in letting go of caring for Mum in her own home. Nothing is too much trouble, and they always have time for a friendly chat. I couldn't imagine anywhere else could provide such care to both the residents and their families.

My mother has been very happily settled at Glen Rosa and frequently tells us what a good place it is. The staff are excellent, both in terms of their care, compassion and professionalism, and manage to make Glen Rosa feel a community of residents, rather than a care home.

My friend has found it very difficult to settle in the care home, but I have found that the staff have tried very hard to accommodate her wishes - she is now in her third room!