Glen Rosa

My sister lived in Glen Rosa for about 3 years until she passed away. I have been very impressed by the patience and efficiency of the staff. All residents are treated with dignity and more than that, with tender loving care.

Whilst the building is old and in need of some TLC, steps are being taken to improve this.

The team in Kitwood, Glen Rosa, are exceptionally kind and caring towards my aunt. They understand her as an individual and appreciate her personality, drivers and triggers. The atmosphere is respectful and calm, with stimulation provided through regular activities and interactions with staff. Having the opportunity to spend time outside in the garden, when the weather allows, feels very important. My aunt's room is kept very clean, her clothes are regularly laundered and meal times offer alternatives to suit different appetites. I find that communication is generally really good, and have peace of mind that any issues will be highlighted and acted upon.

My mum has lived at Glen Rosa for three years. She continues to enjoy life there and has made many friends both residents and carers. A lot of the carers have been there since her arrival so know her well. There are activities provided for the residents to join in with should they wish to and my mum is always the one getting up to dance! I would recommend Glen Rosa to anyone seeking care for an elderly relative, it has a warm and homely feel to it. The food is also excellent.

My mother passed away in Glen Rosa after nearly six years in residence with excellent care to the very end. The kindness and understanding shown to both my mother and myself, made her loss more bearable as all the staff cared for us like one big family.

My friend has been a resident at Glen Rosa for 18 months and has settled happily. I have always found the staff to be friendly, professional and helpful and feel very happy that my friend is safe and well cared for. There are a lot of varied activities and trips out and Glen Rosa has a lovely homely atmosphere with beautiful views of the garden and moors beyond. Meals are prepared freshly, on-site and menus vary. I would be extremely happy to recommend Glen Rosa.

That being said, my parents seem to have settled in faster than I expected and are well cared for and happy. What more can I ask?

An excellent home with dedicated and caring staff, who go above and beyond. I wouldn't want my mother to be anywhere else.

Glen Rosa is an excellent residential care home with a very nice and homely feel to it and the care staff have a respectful approach to residents. Excellent entertainment organised by the activity staff member with a nice balance of musical performances, games, exercises and memory enhancement activities. Music therapy for residents with dementia is good. Staff are approachable and helpful and is responding to the family.

My father was a resident for only six months before he died. He had a wonderful experience surrounded by caring, compassionate staff. I cannot stress highly enough what a family Glen Rosa is. From the first contact with the administration manager, I felt that nothing was too much trouble for the team. They were all welcoming and inclusive. My dad had so much fun and enjoyment in his final months. The end-of-life care he received was very special, and I will forever be grateful that I found this wonderful home for him. I cannot recommend it enough.

My mother moved into Glen Rosa over 4 years ago; was mostly located in Kitwood because of her dementia and she died very recently aged 96. I am writing this review because I feel the need to publically express my sincere thanks to the wonderful people who have looked after her. I was able to visit regularly and witnessed first-hand the care and attention that my mother and all residents receive. One of the main objectives is to ensure that residents are stimulated and there are always activities arranged to keep residents occupied and entertained. Music therapy is something that was very beneficial for my mother. The staff are very caring and diligent as they have to be for people in later life. When matters arise causing concern, for example, health issues, the staff react very positively and keep relatives well informed. I spent a long time looking for a care home for my mother and have never had any regrets about the choice of Glen Rosa.

The night staff are diligent and caring and will ring me the next morning if there has been a health problem, even a small thing. And the day staff are excellent too.

Glen Rosa is a well-run, friendly home where my mother feels safe which is important when suffering from Alzheimer's. The home is clean and well-kept, it doesn't have that whiff that a lot of homes do when you first go in. Without exception, the staff are polite and friendly and nothing is ever too much trouble. The food looks and smells good and it was no problem catering for Mum who is vegetarian. For those that can partake there are regular activities with visits for entertainment - even a small donkey recently called in! Many of the rooms are currently being refurbished which meant having to change Mum into a different room - we were consulted about this to make sure we were happy for it to happen. Regular visits from a hairdresser and other personal care practitioners are available when needed.

Recent problem of no lift - now fixed? Poor diet - lack of meat and fruit. Poor activities.

The staff at Glen Rosa were outstanding. The care and attention given to my father were exactly what we needed. He was always treated with dignity. Staff went out of their way to meet his every need.

My mum has been very happy at Glen Rosa. Although she has dementia, the staff treat her with dignity and respect and I cannot thank them enough. The home itself is spotless. There is a genuine family atmosphere in the home and the activities are excellent. I am kept well informed of any medical issues. I visit my mum every week and am always made welcome. I am kept up to date with her care plan.

Clean and well run. They provide excellent care and my mother-in-law is well cared for. Beautiful surrounding.

My family and I wish to thank Glen Rosa and especially the dedicated carers of Kitwood House for their outstanding care of Mum over the 7 years she was in their care until she passed away peacefully last week surrounded by her wonderful Kitwood family who she loved so much. During these 7 years, I honestly cannot complain about anything and indeed attribute my mum living to the grand old age of 101 to her being so happy and content there. I truly cannot find the words to either thank or praise them all enough for their care, love, compassion and dedication shown to Mum. I would also like to say a special thank you for the extra love and kindness shown to Mum and our family over her last few days when they supported us in such a dignified way. I couldn’t have wished for Mum's last days to have been anywhere else. There are too many staff members who worked closely with Mum to mention individually but you know who you are. I shall be eternally grateful. May God Bless you all.

Mum who suffers from dementia moved into Kitwood House in May and with their kindness, patience and understanding she has settled in very well. I can't speak highly enough about the team at Kitwood House. Mum is now much happier, calmer and contented. Thank you Glen Rosa for helping us with a difficult move and giving us peace of mind knowing Mum is getting such wonderful care.

From my first enquiry, through admission and now permanent residency Mum and our family have been well advised and supported. The Administration Manager has provided clear information verbally, by email and through brochures and advised when sadly admissions were not possible. The care team in Kitwood House have been genuinely concerned that Mum settled in, coped with initial isolation and we are pleased that she seems settled and able to socialise with other residents.