Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 133 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Pearson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Parking

  • The home has limited parking on-site.

Barchester Spen Court Care Home Reviews (133)

Total of 133, showing 21-40
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 133 reviews.

Overall Experience

  • 100
  • 32
  • 1
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Date Published

133
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Review from Elaine F (Niece of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit warming, welcoming staff.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Paula S (Daughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff who are very caring - the staff are very welcoming! I enjoy visiting my mum and having a chat with the residents and staff.
My mum has only just joined the home but it already feels like home when we visit her. A huge thank you to all the staff are Barchester Spen Court Care Home!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Mark H (Son-in-law of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff members are hardworking and deserve a massive pay rise for what they have to put up with. The costs for the home/care are so very high that you charge but you pay the staff as little as possible. Reward your staff better, you wouldn't do the job yourself.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Olivia S (Granddaughter of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and have made the transition for not only my grandma but us, as a family, simple and easy. They have welcomed us all!
Could not ask for better members of staff to care for my grandma, they cannot do enough. They deserve a pay rise. They care for all residents like family members
rather than just part of their job. I enjoy coming to the care home. Cannot thank them enough! The staff are an asset to Barchester and make this care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Elaine W (Niece of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Barchester Spen Court Care Home is excellent. The staff are very welcoming and helpful. Their standard of care is exceptional and they do everything to make your visit a comfortable experience, helping where necessary.

Reply from General Manager at Barchester Spen Court Care Home

Thank you, Elaine, for your lovely review, we try our best to ensure a lovely, homely feel is provided along with the fabulous care my team delivers.

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Review from Tracy N (Daughter of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum went into Barchester Spen Court Care Home for one week of respite care. We chose it because of the location and having a visit, it seemed like the perfect fit however during her stay, though she was well fed and generally cared for, she hadn't been showered other than by my sister-in-law and
was in the same clothes for five days which she appeared to have slept in. Once here, I discovered she had no underwear on. Whilst I appreciate she can't be made to do things, I do believe some encouragement is needed.

Reply from Feedback Team, The Feedback Team at Barchester Spen Court Care Home

Thank you for taking the time to write us a review. We’re pleased to hear you were happy with mum’s overall care, but we’re really sorry to receive this feedback around mum’s personal care during her short stay with us. We understand these issues weren’t flagged to the home or our Feedback team during your mum's stay with the home, and we’d really like to talk them through with you. We’d like to reassure you our team does their best to encourage all residents when it comes to any personal care we deliver. If there ever is a time where a resident declines the team’s support, they will of course try other ways but will make sure they do not upset or distress any resident. If you would like to further talk this through with the team, please contact us at feedback@barchester.com. Kind Regards, Customer Feedback Team

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Review from Jo N (Daughter of Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with Spen Court. The staff are all lovely. Everything is dealt with very professionally. Mum is taking a while to settle in, but the staff are so patient with her. Mum is also being encouraged to use her walking frame, which is great for her. The rooms are lovely, with plenty of
room and storage and a fantastic ensuite tool. All in all, I am happy that Mum is in very safe hands.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A A (Friend of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home with the best care staff who really care. My aunt settled in from the word go and will definitely be back in the coming weeks for sure.
The new manager couldn’t have been more accommodating and supportive, you can see the dedication and this makes all the difference. Lots of
good food on offer, the chef makes wonderful cakes - there is always one when we stop in the cafe area which is a lovely touch. High-quality care, all staff are warm and welcoming and the home is lovely and clean. Couldn’t ask for more.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Joan P (Sister of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff that work in the care home are kind, caring and always have a smile for you and cannot do enough to help if it's needed.
Cannot praise them enough.
Don't know management - she doesn't do activities.
No idea about the costs.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sue S (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Spen Court in 2019. The staff are amazing, so kind and caring towards Mum and always there for me to chat with if I have any concerns, and nothing is too much trouble. Mum is always well looked after and cared for.

Reply from Paula, GM at Barchester Spen Court Care Home

Thank you for your lovely review; the staff team all aim to deliver good care in a lovely environment which is reflected in the lovely comments and reviews we receive. Thank you.

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Review from Mandy R (Daughter-in-law of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first thing I must say is, what a fantastic receptionist you have at Spen Court. She's warm, welcoming and very helpful in every way. She always goes the extra mile for you. She's always watching what's going on whilst doing her own work. My dad is blind and I find that sometimes the carers forget
this e.g the hot weather they have had, they had jugs of juice and cups but my dad cannot see where they are and on many occasions, Dad has not got a drink. When we get him one he drinks it in one go because he's thirsty. Please look into it. Not good enough.

Reply from General Manager, GM at Barchester Spen Court Care Home

Thank you for your lovely comments in relation to our receptionist, she does an amazing job, as do all the team. I will certainly look into your comments regarding the drinks and we always aim to improve our service.

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Review from Angela G (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum has been resident for six months and has always been well cared for by carers and staff who are warm, caring and respectful. Nothing is too much trouble with regards to my step-mums’ requirements. She is encouraged to interact with other residents and take part in daily activities. She has
been happy and content since moving into Spen Court and has chosen to stay long term and not return to her home with a care package. I am confident in the care provided and always made to feel very welcome when I visit.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P S (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife and I first had a look around Spen Court.
We were absolutely blown away by what we saw.
Mum is happy there and the staff can't do enough for each resident.
Spen court is clean, tidy and always well presented.
Would highly recommend Spen court to anyone.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sally H (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Spen Court earlier this year after he was finding it increasingly harder to look after himself at home.
As a family, we were made to feel immediately welcome by the staff. My sister and I both live some distance from Spen Court so therefore telephone frequently to get news about
Dad. Our telephone calls are always dealt with, with friendliness and efficiency. Nothing is ever too much trouble.
We are happy with Dad's personal care. He has been able to personalise his room with pictures and ornaments which have helped him feel settled.
The accommodation is of a high standard.
The daily menus are varied but unfortunately, the food is not always to his taste. Some meals he has difficulty eating as he best manages a soft diet.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Lyndsey H (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad originally came to Spen Court for respite and was converted to a permanent resident. The home was lovely as were the people. They always listened to any problems and acted where necessary. Dad was much happier when he moved rooms. He enjoyed lovely food and was persuaded to join activities whilst
he was a resident. Sadly he unexpectedly passed in the home shortly after and I couldn't praise the staff more for how it was handled. They were so caring about organising things and dealing with family that night.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Condolences to you and the family at this difficult time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Valerie P (Wife of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care my husband has received and also the support I am given.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Spen Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from A S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Spen Court in January 2021 after hospital admission for Covid. Totally brilliant care at a difficult time. Mum soon gained the two stone she had lost due to the nutritious food. Initially, very difficult as Mum just wanted to go home! The manager and staff were very supportive, going
to great lengths to arrange an overnight stay, and when that wasn't successful, we organised an assisted living apartment. Mum decided a few days before moving in that she needed the care and security that she received at Spen Court. The relief for the family was enormous, and Mum has settled brilliantly, making lots of friends and enjoying our time together. The support and help we have received with recent hospital appointments and stoma products have been so professional and reassuring for both Mum and myself.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review. we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from V C (Wife of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into Spen Court from hospital one year ago. It was a challenging time because of Covid, I was not able to visit for a few weeks. The staff were excellent, keeping me informed as to how he was settling. When I was able to visit, I was amazed to see how calm, settled and content he was.
I asked him if he was happy, he gave me a big smile and said yes. Spen Court is a lovely home, always a friendly welcome from all staff. Nothing is too much trouble. Thank you all for the excellent care.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review. we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Jane S (Daughter of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is a very friendly and kind environment. All the staff know my dad very well and treat him with the greatest care and respect. They will always tell me of any problems and will listen and act on any concerns I may have. They always have time to listen to me and are there for me as much as for
Dad. It is like a large family, and my dad is happy and well cared for.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from R S (Son of Resident) published on 29 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently made my first visit to see dad in Spen Court as I live out of the area and my sisters had settled him in.
I was so pleased to see how content and happy he was. I spent several hours in his room and in that time the attentive staff checked on him several times and everyone I met was so friendly.
I left feeling relieved and happy that my dad is in such a lovely home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Barchester Spen Court Care Home is calculated as follows: ( (278 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 320 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.

Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.

Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

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