Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 133 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Pearson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Parking

  • The home has limited parking on-site.

Barchester Spen Court Care Home Reviews (133)

Total of 133, showing 61-80
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 133 reviews.

Overall Experience

  • 100
  • 32
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Date Published

133
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Review from G S (Son of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avery Mews is very friendly and my mother seems to be very happy there. The staff are attentive and friendly and the home appears to have a low turnover of staff, which I assume is important in giving the residents a feeling of security.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive review, we're pleased to hear how happy your mother is here at Avery Mews. Our team are extremely passionate and dedicated to providing the best possible care, they are an asset to our home.

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Review from Jackie S (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avery Mews is a wonderful, light and airy building with good furnishings and decoration. There is always a warm and friendly welcome for visitors and the staff are dedicated, reassuring, helpful, caring and supportive to their charges. The only real concern I have is about the security of the residents'
own personal effects, as my friend had only been there a few months before her very expensive diamond ring went missing. I reported it to the staff but very little effort was made to try and establish where it had gone and it has never turned up, though I did a very thorough search of her room myself. She is not allowed out so she couldn't possibly have lost it outside. I know it is unreasonable to expect the staff to be responsible for such items, but I couldn't put it in safekeeping as my friend wouldn't part with it as it had been a present from her late husband. I do think they could have treated my request to find it more seriously and kept me up to date with any results. Nobody mentioned it again after I told them about it.


I also have reservations about the menu provided. Although the food is good quality, I do wonder who is in charge of producing the menu as, the day I stayed for lunch, the choice of the main course was lasagne or chicken curry. Now, as all the residents are old, they complained that they were British and wanted at least one choice of something they knew and liked! I reckon the composer must have been young and has little knowledge of old people's habits.


That said, apart from the expense of the place, I think it is a good place to be if you need it and can afford it.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for taking the time to review our home, we are pleased to hear you find our home to be “wonderful, light and airy” with a warm welcome and that you like our décor. Our team are extremely dedicated and a credit to Avery Mews, they will be pleased to hear your comments. We’re sorry to hear about your friend’s missing ring, we take missing items seriously and there is an ongoing investigation to locate it. With regards to food, we pride ourselves on providing an excellent dining experience, which includes a varied and nutritious menu. We take into account residents’ feedback and suggestions when planning our menus to ensure there is a range of dishes to suit different tastes, and there are always other options available for those who don’t fancy what’s on offer that day. Why don’t you pop along to the next relative’s meeting so we can ensure there are items on the menu that you and your friend will enjoy?

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Review from C S (Nephew of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, welcoming and caring. Residents seem to be well looked after. Activities seem to be depleted. Am told that there was more choice of food a couple of years ago.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your review, it is great to hear that you find our team to be "friendly, welcoming and caring" and that you'd recommend our home to others. At Avery Mews, we pride ourselves on the high level of service that we provide, which includes our dining experience with a tasty, nutritional menu and plenty of options available. Our Magic Moments Club also offers a fun and varied activity programme to suit a range of interests. Why don't you pop in to see our Home Manager on your next visit so we can ensure there are items on the menu that your relative enjoys and activities which they'd like to take part in.

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Review from Helen H (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having moved my dad from a previous care home, I can honestly say this place is fantastic. Lovely staff, very professional and friendly. The care he receives is second to none. Plenty of activities for all. I have no worries at all about him being here keep up the wonderful work.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive review, it is wonderful to hear how pleased you are with your Dad's care and that you find Avery Mews to be 'fantastic'. The team will be delighted to hear your comments.

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Review from Lynne B (Daughter-in-law of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers going the extra mile. Management giving good advice. Mother in Law is very happy and well cared for. All staff polite and helpful. Appreciate coffee and cake!

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive review. Here at Avery Mews, we pride ourselves on providing the highest standard of care and service, our team are extremely dedicated and do indeed 'go the extra mile'. We're delighted to hear how happy your Mother-in-Law is here.

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Review from Adrian S (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely well cared for in every way.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive comments about our home, we are delighted to hear how pleased you are with the care your Mother is receiving here at Avery Mews.

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Review from G M (Daughter of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, always available if there's a problem. Friendly, will make time for residents. Nothing's too much trouble. Mum's happy and that's my priority. Plenty of outings and activities that are made fun. The rooms are lovely and spacious, everywhere's kept clean. Always kept up to date with plan,
etc. Very happy with Avery Mews we were lucky to find the home for mum and would recommend Avery Mews to anyone.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive review, it is great to hear that your Mum is happy here at Avery Mews and that you are pleased with her care. The team will be delighted to receive your feedback.

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Review from Yvonne S (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my Mum gets. The staff are always pleasant to the visitors and families of the residents. On a personal note, the support we have received from the staff has been excellent.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive comments on our home, the team at Avery Mews will be very pleased to hear your feedback.

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Review from Elaine B (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are extremely satisfied with the care our Mum receives at Avery Mews. The staff treat her as if she was their own relative. They are always cheerful and they are always there for us all if we have any queries or concerns.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive review, it is wonderful to hear how happy you and your family are with the care given to your Mum here at Avery Mews. Our team are passionate about providing the best possible care for our relatives, they will be delighted by your lovely feedback.

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Review from A B (Friend of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found this home to be very clean, no unpleasant odours. Rooms always clean and tidy. Staff always very pleasant and caring.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive comments about our home, the team will be pleased to hear your great feedback.

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Review from Susan M (Daughter of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very hardworking, caring and sympathetic. Nothing is too much trouble and all residents are treated with dignity and fondness. My mother is content here and I have peace of mind that she is well cared for and listened to and treated with respect.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your lovely comments, it's great to hear that your Mother is content here at Avery Mews and that you're pleased with the care she is receiving. Our team are extremely dedicated and an asset to our home, they will be delighted to hear your kind words.

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Review from Simon C (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is kept extremely clean.
High staffing levels.
Staff very attentive and pleasant.
Nothing is too much trouble.
Patients come first.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive comments on our home, they are wonderful to read. Our team are extremely dedicated and an asset to our home.

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Review from H S (Son of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the outset, I liked the homely and welcoming atmosphere at this care home. The majority of carers seem genuinely attached to the residents under their care and want to do the best for them. They proactively look out for any health issues, calling relatives, doctors or ambulances as required. The
food is excellent, although could be hotter at times. I feel that my relative is safe here, although the staff quite often seem 'run off their feet' dealing with basic care needs and rushing from call to call, rather than having time to spend interacting with residents. We had a few teething problems where some staff seemed unaware of the agreed care plan/my relative's preferences, and we were forgetting to plug in her call alarm - and this had to be escalated several times after each occurrence. Building maintenance is also a bit slow.

Reply from Sarah Sykes, Home Manager at Barchester Spen Court Care Home

Thank you for taking the time to review our home, we are pleased to hear you find it to have a ‘homely and welcoming atmosphere’ and that you’d recommend Avery Mews to others. Our team are dedicated to providing the highest standard of care and are an asset to our home. We always operate at safe staffing levels, following recent recruitment we now have a full team of care staff so the numbers so we are able to work with numbers higher than what is required. This allows team members to spend more time interacting with residents. A checklist has since been put in place for your Mother so we can ensure all her needs are met. Thanks again for your review, this helps us further improve the service we provide.

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Review from Annette N (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avery Mews is a 'home from home' where residents are cared for and respected and their family are welcomed and supported. Communication is excellent and nothing is too much trouble for the staff. Every member of staff; care, activities, admin, catering, cleaning and maintenance are friendly, helpful
and most importantly a fantastic support network for the residents in their care.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your fantastic comments about our home, they are truly heartwarming to read. The Home Manager and team will be very pleased to hear your feedback.

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Review from S W (Friend of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always very friendly. My friend seems to have settled here really well and seems happy.

Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care Home

Thank you for your positive comments on our home, the team will be very pleased to hear your feedback.

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Review from Andrew W (Son of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 84. She suffers from Dementia and has resided in two care homes prior to Avery Mews in Heckmondwike. Previous care homes did not meet Mum's exact needs, she never seemed happy and was regularly tearful on my visits and I was never happy with myself through feeling guilty for her having to
be in a care home.
Avery Mews is no run of the mill care home, they go above and beyond all my expectations, the staff are here there and everywhere and the home just buzzes with activity focused on a very individual residents needs with both care and support. Every lovely resident has a character and the home deal with individual needs associated with this unforgiving illness.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Thank you for your positive comments on our home. At Avery Mews, we pride ourselves on the high standard of care we provide, and our dedicated team really do go "above and beyond". They will be delighted to hear your feedback. Best wishes.

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Review from M K (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nothing to add, everything's fine.

Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care Home

Thank you for your positive feedback on our home, it is great to see that you'd recommend Avery Mews to others. If there's anything you think we could improve upon, please feel free to pop in and see our Home Manager for a chat anytime.

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Review from Alison H (Daughter of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my very first visit to Avery Mews, I found the staff very friendly and welcoming. I was apprehensive to see my mum who's a resident because I live in Australia and hadn't seen my mum since she had been admitted to Avery Mews and I was so reassured by the extremely caring staff who kindly look after
my dearest mum.
Also very kind in setting up online chat for me to be able to chat to and see mum every week which is my lifeline until I'm next home. I can't thank the staff enough.

Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care Home

Thank you for your lovely comments about our home, it is great to hear how pleased you are with the care your Mum is receiving here at Avery Mews and that you find our team to be "very friendly and welcoming" and "extremely caring". Our dedicated team are always happy to help and understand how valuable it is to be able to see your mum regularly. Thanks again and best wishes.

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Review from Dawn R (Daughter of Resident) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am on the whole extremely satisfied with Avery Mews Care Home, Heckmondwike. The staff are very kind, caring, helpful and very supportive of me, my father (the resident), my mother and the other family members affected by my dad's dementia.


The home and my dad's room is clean and well maintained,

bright and cheerful. (It would be helpful to have more staff at times).

Reply from Sarah Sykes, Home Manager at Barchester Spen Court Care Home

Thank you for your positive comments about our home, it is wonderful to hear how pleased you are with your Father’s care here at Avery Mews and that you find the home to be ‘bright and cheerful’. The team will be delighted to hear your feedback. With regards to staffing, we always operate at safe levels and on most days we work with additional carers so are above the required level. This is regularly reviewed to meet our residents’ needs. If there’s anything you wish to discuss further, my door is always open if you’d like to pop in for a chat on your next visit to the home.

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Review from Michael H (Son of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcome, thanks to the staff.

Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care Home

Thank you for your positive review on our home, the team will be delighted to hear your feedback.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Barchester Spen Court Care Home is calculated as follows: ( (278 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 320 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.

Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.

Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

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