Barchester Spen Court Care Home

Avery Mews is a wonderful, light and airy building with good furnishings and decoration. There is always a warm and friendly welcome for visitors and the staff are dedicated, reassuring, helpful, caring and supportive to their charges. The only real concern I have is about the security of the residents' own personal effects, as my friend had only been there a few months before her very expensive diamond ring went missing. I reported it to the staff but very little effort was made to try and establish where it had gone and it has never turned up, though I did a very thorough search of her room myself. She is not allowed out so she couldn't possibly have lost it outside. I know it is unreasonable to expect the staff to be responsible for such items, but I couldn't put it in safekeeping as my friend wouldn't part with it as it had been a present from her late husband. I do think they could have treated my request to find it more seriously and kept me up to date with any results. Nobody mentioned it again after I told them about it.

I also have reservations about the menu provided. Although the food is good quality, I do wonder who is in charge of producing the menu as, the day I stayed for lunch, the choice of the main course was lasagne or chicken curry. Now, as all the residents are old, they complained that they were British and wanted at least one choice of something they knew and liked! I reckon the composer must have been young and has little knowledge of old people's habits.

That said, apart from the expense of the place, I think it is a good place to be if you need it and can afford it.

Friendly staff, welcoming and caring. Residents seem to be well looked after. Activities seem to be depleted. Am told that there was more choice of food a couple of years ago.

Having moved my dad from a previous care home, I can honestly say this place is fantastic. Lovely staff, very professional and friendly. The care he receives is second to none. Plenty of activities for all. I have no worries at all about him being here keep up the wonderful work.

Carers going the extra mile. Management giving good advice. Mother in Law is very happy and well cared for. All staff polite and helpful. Appreciate coffee and cake!

My mother is extremely well cared for in every way.

Very welcoming, always available if there's a problem. Friendly, will make time for residents. Nothing's too much trouble. Mum's happy and that's my priority. Plenty of outings and activities that are made fun. The rooms are lovely and spacious, everywhere's kept clean. Always kept up to date with plan, etc. Very happy with Avery Mews we were lucky to find the home for mum and would recommend Avery Mews to anyone.

I am happy with the care my Mum gets. The staff are always pleasant to the visitors and families of the residents. On a personal note, the support we have received from the staff has been excellent.

As a family we are extremely satisfied with the care our Mum receives at Avery Mews. The staff treat her as if she was their own relative. They are always cheerful and they are always there for us all if we have any queries or concerns.

I have always found this home to be very clean, no unpleasant odours. Rooms always clean and tidy. Staff always very pleasant and caring.

I have always found the staff to be very hardworking, caring and sympathetic. Nothing is too much trouble and all residents are treated with dignity and fondness. My mother is content here and I have peace of mind that she is well cared for and listened to and treated with respect.

Patients come first.

From the outset, I liked the homely and welcoming atmosphere at this care home. The majority of carers seem genuinely attached to the residents under their care and want to do the best for them. They proactively look out for any health issues, calling relatives, doctors or ambulances as required. The food is excellent, although could be hotter at times. I feel that my relative is safe here, although the staff quite often seem 'run off their feet' dealing with basic care needs and rushing from call to call, rather than having time to spend interacting with residents. We had a few teething problems where some staff seemed unaware of the agreed care plan/my relative's preferences, and we were forgetting to plug in her call alarm - and this had to be escalated several times after each occurrence. Building maintenance is also a bit slow.

Avery Mews is a 'home from home' where residents are cared for and respected and their family are welcomed and supported. Communication is excellent and nothing is too much trouble for the staff. Every member of staff; care, activities, admin, catering, cleaning and maintenance are friendly, helpful and most importantly a fantastic support network for the residents in their care.

Staff are always very friendly. My friend seems to have settled here really well and seems happy.

Avery Mews is no run of the mill care home, they go above and beyond all my expectations, the staff are here there and everywhere and the home just buzzes with activity focused on a very individual residents needs with both care and support. Every lovely resident has a character and the home deal with individual needs associated with this unforgiving illness.

Nothing to add, everything's fine.

Also very kind in setting up online chat for me to be able to chat to and see mum every week which is my lifeline until I'm next home. I can't thank the staff enough.

I am on the whole extremely satisfied with Avery Mews Care Home, Heckmondwike. The staff are very kind, caring, helpful and very supportive of me, my father (the resident), my mother and the other family members affected by my dad's dementia.

The home and my dad's room is clean and well maintained, bright and cheerful. (It would be helpful to have more staff at times).

Always feel welcome, thanks to the staff.

Our family are very grateful for all the care given throughout my father's residency.