Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 141 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.
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Care Provided by Barchester Spen Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements.

Contact Barchester Spen Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Spen Court Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Paula Pearson (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with Ensuite Wet Room (45)

Parking

  • The home has limited parking on-site.

Barchester Spen Court Care Home Reviews (141)

9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.785) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Spen Court Care Home has 141 reviews.

Overall Experience
  • 107
  • 32
  • 1
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Date Published
  • 141
  • 13
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  • 32
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Reviewer Connection to Barchester Spen Court Care Home
  • 57
  • 29
  • 11
  • 7
  • 7
  • 5
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  • 2
  • 1
  • 1
  • 1
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Total of 141, showing 81-100
Review from H S (Son of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the outset, I liked the homely and welcoming atmosphere at this care home. The majority of carers seem genuinely attached to the residents under their care and want to do the best for them. They proactively look out for any health issues, calling relatives, doctors or ambulances as required. The
food is excellent, although could be hotter at times. I feel that my relative is safe here, although the staff quite often seem 'run off their feet' dealing with basic care needs and rushing from call to call, rather than having time to spend interacting with residents. We had a few teething problems where some staff seemed unaware of the agreed care plan/my relative's preferences, and we were forgetting to plug in her call alarm - and this had to be escalated several times after each occurrence. Building maintenance is also a bit slow.
Reply from Sarah Sykes, Home Manager at Barchester Spen Court Care HomeThank you for taking the time to review our home, we are pleased to hear you find it to have a ‘homely and welcoming atmosphere’ and that you’d recommend Avery Mews to others. Our team are dedicated to providing the highest standard of care and are an asset to our home. We always operate at safe staffing levels, following recent recruitment we now have a full team of care staff so the numbers so we are able to work with numbers higher than what is required. This allows team members to spend more time interacting with residents. A checklist has since been put in place for your Mother so we can ensure all her needs are met. Thanks again for your review, this helps us further improve the service we provide.
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Review from Annette N (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Avery Mews is a 'home from home' where residents are cared for and respected and their family are welcomed and supported. Communication is excellent and nothing is too much trouble for the staff. Every member of staff; care, activities, admin, catering, cleaning and maintenance are friendly, helpful
and most importantly a fantastic support network for the residents in their care.
Reply from Alison Geddes, Marketing at Barchester Spen Court Care HomeThank you for your fantastic comments about our home, they are truly heartwarming to read. The Home Manager and team will be very pleased to hear your feedback.
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Review from S W (Friend of Resident) published on 26 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always very friendly. My friend seems to have settled here really well and seems happy.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive comments on our home, the team will be very pleased to hear your feedback.
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Review from Andrew W (Son of Resident) published on 26 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is 84. She suffers from Dementia and has resided in two care homes prior to Avery Mews in Heckmondwike. Previous care homes did not meet Mum's exact needs, she never seemed happy and was regularly tearful on my visits and I was never happy with myself through feeling guilty for her having to
be in a care home.
Avery Mews is no run of the mill care home, they go above and beyond all my expectations, the staff are here there and everywhere and the home just buzzes with activity focused on a very individual residents needs with both care and support. Every lovely resident has a character and the home deal with individual needs associated with this unforgiving illness.
Reply from Alison Geddes, Marketing at Barchester Spen Court Care HomeThank you for your positive comments on our home. At Avery Mews, we pride ourselves on the high standard of care we provide, and our dedicated team really do go "above and beyond". They will be delighted to hear your feedback. Best wishes.
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Review from M K (Daughter of Resident) published on 15 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing to add, everything's fine.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive feedback on our home, it is great to see that you'd recommend Avery Mews to others. If there's anything you think we could improve upon, please feel free to pop in and see our Home Manager for a chat anytime.
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Review from Alison H (Daughter of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my very first visit to Avery Mews, I found the staff very friendly and welcoming. I was apprehensive to see my mum who's a resident because I live in Australia and hadn't seen my mum since she had been admitted to Avery Mews and I was so reassured by the extremely caring staff who kindly look after
my dearest mum.
Also very kind in setting up online chat for me to be able to chat to and see mum every week which is my lifeline until I'm next home. I can't thank the staff enough.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your lovely comments about our home, it is great to hear how pleased you are with the care your Mum is receiving here at Avery Mews and that you find our team to be "very friendly and welcoming" and "extremely caring". Our dedicated team are always happy to help and understand how valuable it is to be able to see your mum regularly. Thanks again and best wishes.
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Review from Dawn R (Daughter of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am on the whole extremely satisfied with Avery Mews Care Home, Heckmondwike. The staff are very kind, caring, helpful and very supportive of me, my father (the resident), my mother and the other family members affected by my dad's dementia.


The home and my dad's room is clean and well maintained,

bright and cheerful. (It would be helpful to have more staff at times).
Reply from Sarah Sykes, Home Manager at Barchester Spen Court Care HomeThank you for your positive comments about our home, it is wonderful to hear how pleased you are with your Father’s care here at Avery Mews and that you find the home to be ‘bright and cheerful’. The team will be delighted to hear your feedback. With regards to staffing, we always operate at safe levels and on most days we work with additional carers so are above the required level. This is regularly reviewed to meet our residents’ needs. If there’s anything you wish to discuss further, my door is always open if you’d like to pop in for a chat on your next visit to the home.
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Review from Michael H (Son of Resident) published on 15 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always feel welcome, thanks to the staff.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive review on our home, the team will be delighted to hear your feedback.
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Review from Stephanie D (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm, cosy atmosphere, plenty of staff around to supervise the residents.
The staff have been very helpful and professional and have been a great comfort to us during my father's final days.
Our family are very grateful for all the care given throughout my father's residency.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive comments about our home, the team will be pleased to hear your feedback. Best wishes to you and your family.
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Review from Janet B (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for 12 months and has received excellent care. Avery Mews is a happy, clean and extremely well run professional home.
My dad was treated with the utmost dignity at all times and I would recommend Avery Mews to anyone.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your wonderful feedback on our home. At Avery Mews, we pride ourselves on our high standard of care, so we are pleased to hear you found your Dad's care to be 'excellent'. Your comments will be passed onto the team. Thanks again, best wishes to you and your family.
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Review from Julie K (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very kind and supportive to my dad. He is, I think, starting to settle in now.
We, as a family, are happy with everything so far.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive comments on our home, we are pleased to hear that your Dad is settling in well. Your feedback will be passed onto the team.
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Review from S B (Friend of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home. Friendly and caring staff. Excellent conditions.
Reply from Alison Geddes, Marketing Administrator at Barchester Spen Court Care HomeThank you for your positive comments on our home, your feedback will be passed onto the team.
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Review from Tony F (Son of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent 2 weeks respite for my mum. We visited most days and she was very happy in the environment. The staff were always helpful and dealt with all our requests.
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Review from Diane B (Daughter of Resident) published on 23 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good care home. The staff were very caring and supportive not only to my father but to the family. Overall a very well organised and caring home. Keep up the good work.
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Review from Julie H (Daughter of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Avery Mews has provided care for my mum for over four years now. The staff are caring and compassionate. It has a homely atmosphere and a genuine family feel to it. Staff have been supportive through difficult times. It is a very friendly environment and there is a good selection of activities for residents
to participate in.


Staff recently made it possible for my mum to attend a family Christmas party at my house. We are so grateful for the care my mum received on the day. Being able to have my mum at home again was such an amazing feeling. It meant that relatives visiting could see her in a more familiar setting and at Christmas, this was really special.

Reply from Tessa Matthews, Marketing at Barchester Spen Court Care HomeHi,
Thank you for taking the time to write a review about the care your mum receives at Avery Mews. Reading your comments about Mum being able to get home for a Christmas party is extremely heartwarming.
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Review from A B (Daughter of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was a very hard decision to have to put my mum into care. We looked at lots of places but as soon as I stepped into Avery Mews, it was like a hotel - beautiful. Amazing staff, so kind, nothing is too much trouble for them.
Great food, lovely room. I feel so happy my mum is being looked after by
the best. I could not ask for anything more. Thank you to you all so much.
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Review from J H (Brother of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is excellent. The staff are always very welcoming and cheerful, extremely good with my brother - have laughs, giggles and 'pull his leg' which he enjoys.
They always appears to be some form of entertainment for the residents each week. Guests/visitors are always offered refreshments and
served with a smile.
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Review from Jennifer H (Daughter-in-law of Resident) published on 20 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father in law lives here. Staff are fantastic with him. He needs a lot of help and attention. Staff do this great. They also manage to divert him when he gets agitated and tries to go out alone.
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Review from J T (Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recommend.
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Review from L E (Daughter of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleasant, clean surroundings, food is home cooked and staff from cleaners, cooks, carers and office staff are all welcoming. They know each resident and ensure their care and safety at all times.
Mum has struggled with her transition into full-time care but the staff have been very supportive in making
mum welcome and feel safe.
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for Barchester Spen Court Care Home is calculated as follows: ( (320 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 377 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.

Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.

Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Spen Court Care Home to verify any information. View our terms and conditions. Barchester Spen Court Care Home has an Enhanced Service - more info.