Barchester Spen Court Care Home

Railway Street, Heckmondwike WF16 0ND
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9.8 133 Reviews
  • Barchester Spen Court Care Home, Heckmondwike
Spen Court is a modern, care home with views of the Spen Valley Greenway with residential and dementia care units and a team of professional care staff tending to resident needs. The home offers palliative, dementia, respite and residential care.

Bedrooms at Spen Court are set across two floors, while each floor has its own living room and dining room, allowing residents to relax and socialise.

The home is surrounded by its own landscaped rockery garden and a popular patio area outside the ground floor dining room, while residents can easily access and be involved with their local community.

Care workers help residents to arrange their rooms how they wish, to help them feel at home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1311

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Spen Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Paula Pearson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (45)
  • Single Rooms with ensuite Wet Room (45)

Parking

  • The home has limited parking on-site.

Barchester Spen Court Care Home Reviews (133)

Total of 133, showing 41-60
9.8

Barchester Spen Court Care Home has a Review Score of 9.8 (9.819) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Spen Court Care Home has 133 reviews.

Overall Experience

  • 100
  • 32
  • 1
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Date Published

133
8
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27
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Review from Julie K (Daughter of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father has Alzheimer's and after our Mum died 2 years ago it was becoming increasingly difficult to give Dad the care and attention he needed living alone. After various falls and stays in hospital, my siblings and I made the difficult decision to look around at care homes. My sister and I looked
around ones close by and the one that stood out with warmth, care and love was Spen Court. The brilliant staff were so helpful with the smooth transfer from hospital into his own very well-appointed and cheery room. Dad seems to have settled in really well, enjoys his amazing meals (I'm moving in looking at the menus!), and the care he is given is second to none. He always looks clean, well-fed and cared for. The staff are so patient, we couldn't have wished for any better care. Such a relief! But most important to us is that our lovely Dad is smiling so much more - the angst has disappeared from his face. Thank you Spen Court!

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your kind words, I will pass on your comments to the team.

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Review from Anne H (Daughter of Resident) published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has only been in Spen Court for three weeks but the fantastic staff have managed to put a smile on his face. The staff are always professional but always have time for a chat and put our minds at rest if we have any concerns. The management and staff have made our dad's transition into the care
home as smooth as could be. We would definitely recommend Spen Court if you want your loved ones to feel like they belong to one big happy family.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your lovely comments these are much appreciated and will be passed on to all the team.

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Review from M N (Daughter-in-law of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. The staff are so friendly and welcoming, nothing is too much trouble. They are great with residents and family. It's the best place and couldn't have found anywhere as nice as this. My mother-in-law is so happy and she's really settled it's a delight to see her so happy. The staff
are so friendly and helpful and couldn't have asked for better staff. Thank you for looking after my mother-in-law.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your lovely comments, I will pass this on to the team at Spen Court.

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Review from M T (Wife of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in Spen Court for 10 weeks. During that time he has received nothing but kindness from all of the staff. They are always cheery and keep me completely informed of everything. I would recommend Spen Court to anyone.

Reply from Sarah Sykes, General Manager at Barchester Spen Court Care Home

Thank you for your review, i will pass on your comments to the team.

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Review from Ronald H (Husband of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Modern, well-designed, purpose-built care home. Very good facilities. Pleasant, helpful receptionist. Staff pleasant and friendly. Often available to help residents access bedrooms and people's possessions.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from P O (Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not wish for a better care home. The staff are first class and very helpful. Please reserve a place for me when the time comes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Sue H (Daughter of Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would always describe Spen Court as my mum's home, not a home! It's the most welcoming, loving place. The staff love my mum and she loves them. I have been in a few homes and although clean, comfortable and warm, none came anywhere near the homely feel of Spen Court. The staff not only care for my
mum, they also give care and special time to us, always thoughtful and kind. To my late dad, this made a very difficult time much easier. The problems we all face now, making visiting our loved ones almost impossible for most people, are very hard but Mum being at Spen Court is a real weight lifted. We know she is loved, happy and so well looked after. We are so lucky and grateful. Please can I say a big thank you to all at Spen Court!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

We are delighted that your Mother settled so well and the reassurances it provided to you as a family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from T C (Niece of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is an 83-year-old widow who lived alone for almost 30 years before moving into Spen Court. She is fiercely independent but dementia and deafness hampered her ability to look after herself. She rejected all attempts to help her stay at home so when Spen Court offered a room we accepted.
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took her a while to settle in but thanks to the staff who were understanding, patient and kind she soon looked and clearly felt much better. She is not an easy person to deal with and can be difficult and abrupt at times but the staff have accepted her, she is allowed breathing space and they really go to know her. They treat her with sensitivity, respect and in a friendly manner. None of this is done in a formal way it is good-natured everyday care like being a part of a big family.
My auntie likes her room at Spen Court and is safe, healthy and contented. She can be quiet or have company when she wants it. The staff take care of everything so she has no worried and nor do I. I know she is in safe hands.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and we are delighted to hear that your Aunt has settled. If the team could be of any assistance please do reach out, our Management team operates an open door policy. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from J N (Daughter of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident for nearly 4 years, during this time her care has been brilliant. She is happy, calm and accepting of her situation. I made the decision to move her from Birmingham to be near me and from the first evening that we arrived with her staff have been incredible.
I would just
like to thank everyone for making my decision that little bit easier and for making me feel that it was the right one.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Elizabeth H (Daughter-in-law of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been at Spen Court for just over a year. It was a difficult decision for her to go into care. It has taken several months for her to settle but she does seem happy there now. The staff always call with updates such as a change of GP and any changes to her health and are always polite
and friendly. The transition to Spen Court with Barchester seems to have gone smoothly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and delighted to hear that your Mother in Law has settled into the home. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Alison S (Daughter of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only went into Spen Court in May 2020 when I could no longer meet mum's care needs. I have only seen her room twice, the day we both went to visit the home for the first time, the second when I took her in, since then I have seen her 4 times outside and so my contact with mum and the staff has been
via telephone. When I have contacted anyone they have all been caring and understanding of mums needs. Mum herself is content and very happy with the care she receives and she enjoys the food.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review and we are pleased to hear that your Mother has a positive dining experience, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Peter S (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has recently returned to Spen Court after a few weeks in the hospital. The hospital care was not ideal but since returning back to Spen Court her care has markedly improved. She is receiving specialist care for her own special needs and is much more comfortable. All staff members know her
and she knows them which helps her to feel more comfortable. Over the two years that my mother has spent at Spen Court, she has been made welcome. The meals and daily coffee and snacks served to her room are excellent and she is kept tidy and clean.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Spen Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.

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Review from Nigel H (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Following the recent refurbishment of the room and common parts, the home looks really good. My father is settled there, the food is good, the morning and afternoon tea trolley (fruit and cakes) is much appreciated by him. The staff are very friendly and helpful and I understand his care is good.

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Review from Toni B (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been here a short while with a couple of hospital stays but during her time here we have found staff and management very caring, helpful and supportive to our mum and us as her family.

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Review from J E (Granddaughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting Avery Mews is very positive. The staff are always very friendly and helpful, they treat all residents with the care and respect they deserve. I would highly recommend this care home.

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Review from P W (Son of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is a resident and has improved so much under the care of the very nice staff who she praises highly herself. The care has been second to none. Everyone of the staff are and have been brilliant. Many thanks.

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Review from Jessica W (Granddaughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very welcoming and friendly upon entry.
The home is very clean and well kept.
The staff are very caring and helpful.

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Review from K Y (Daughter-in-law of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is looked after by a great team, all the staff at Avery Mews are kind and caring and it is like home from home.

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Review from Janet G (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well cared for with someone always on hand to help him. Care home staff are friendly and welcoming. Whenever we have had any problems and we have discussed them, the staff usually respond quickly. Because he is blind it is difficult to comment on the range of activities because he doesn't
often take part. We feel happy because he is safe and secure and treated with dignity.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive comments, the team will be delighted to hear your feedback. Our Magic Moments Club is open to all residents and offers a fun and varied activity programme to suit a range of interests and abilities. Feel free to pop in and see our Home Manager anytime for a chat about activities your Father enjoys that we can him involved in.

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Review from Linda W (Daughter of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a previous bad experience with a care home, Avery Mews is such a refreshing lovely place. The care my Mum gets is fantastic. Nothing is too much trouble and you can approach any member of staff and they will help you with any query you have. I have peace of mind that my Mum is safe, happy and
well taken care of.

Reply from Alison Geddes, Marketing at Barchester Spen Court Care Home

Many thanks for your positive comments, it's great to hear how happy you are with your Mums care here at Avery Mews. The team will be very pleased to hear your feedback.

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Current Review Score: 9.8 (9.819)

Overview of Review Score

The Review Score of 9.8 (9.819) out of 10 for Barchester Spen Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Barchester Spen Court Care Home is calculated as follows: ( (278 Excellents x 5) + (29 Goods x 4) + (10 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 320 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Spen Court Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

Meet the Team (5)

Paula

Paula Pearson

Job Title: General Manager

Joined: 2023

Hi, my name is Paula, and I am the General Manager here at Spen Court.


Thank you for taking the time to look further into what we have to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life.


I joined the home in June 2023. I qualified as a general nurse in 1991 starting my career in the NHS for the first year before moving to the private sector in 1993, where I have been managing residential and nursing homes ever since


I have 30 years of experience working with older persons and those living with dementia and am passionate about ensuring all of our residents receive the best possible care and experience. I and my team look forward to welcoming you to our home.


I look forward to welcoming you to our home.

Nikki

Nikki Smith

Job Title: Deputy Home Manager

Hi, my name is Nikki, I have been the Deputy Manager here at Spen Court since May 2024 however I have worked at Spen Court for over 14 years both as a senior carer and then as a Team Leader.


I strive to improve the quality of life for our residents to make their day as full and comfortable as possible. I use my skills and knowledge to help develop the care team, and I am also one of the home’s Dementia champions.


I have built good relationships with residents, relatives and the team, over the many years I have been at Spen Court. I look forward to welcoming you to our home.

Keri

Keri Young

Job Title: Home Administrator

I have worked at Spen Court since November 2008, I deal with all aspects of the administration in the home to ensure it runs smoothly, and I have built good relationships with residents, relatives and the team.


I enjoy every day at Spen Court and love my job.

Elizabeth

Elizabeth Lindsay

Job Title: Home Receptionist

Hello, my name is Elizabeth, I am the receptionist here at Spen Court.


As a Receptionist, I greet visiting friends and families, Professionals potential new residents and their loved ones when I do a show round of our home. I love meeting people and making them feel welcome in the home.

Angela

Angela Blackburn

Job Title: Activities Lead

My name is Angela and I am the Head Activities Coordinator here at Spen Court. I get so much satisfaction out of knowing I have made a difference in people’s days and have filled the home with a sense of community and happiness.


We feel it is important to build community connections and maintain our resident’s social interaction outside the care home.


We ensure we deliver a person-centred program of events and activities and build strong relationships with our residents, their families and friends.

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