Barchester Spen Court Care Home

Staff know family members by name and welcome and include families with activities and go above and beyond to cater for individual needs.

My mum came to Barchester Spen Court Care Home for respite following a fall at home. From the minute my mum went into Spen Court, we were treated with respect and compassion. My mum is still in Spen Court but still hoping to return to her own home. The staff there are amazing, they work together very professionally but also as one, making visiting and the stay for Mum a welcoming experience. Well done to everyone who works at the home, I wouldn't change the staff and care at all. Fantastic teamwork.

Every visit warming, welcoming staff.

My mum has only just joined the home but it already feels like home when we visit her. A huge thank you to all the staff are Barchester Spen Court Care Home!

All staff members are hardworking and deserve a massive pay rise for what they have to put up with. The costs for the home/care are so very high that you charge but you pay the staff as little as possible. Reward your staff better, you wouldn't do the job yourself.

Could not ask for better members of staff to care for my grandma, they cannot do enough. They deserve a pay rise. They care for all residents like family members rather than just part of their job. I enjoy coming to the care home. Cannot thank them enough! The staff are an asset to Barchester and make this care home.

My experience of Barchester Spen Court Care Home is excellent. The staff are very welcoming and helpful. Their standard of care is exceptional and they do everything to make your visit a comfortable experience, helping where necessary.

My mum went into Barchester Spen Court Care Home for one week of respite care. We chose it because of the location and having a visit, it seemed like the perfect fit however during her stay, though she was well fed and generally cared for, she hadn't been showered other than by my sister-in-law and was in the same clothes for five days which she appeared to have slept in. Once here, I discovered she had no underwear on. Whilst I appreciate she can't be made to do things, I do believe some encouragement is needed.

I am very impressed with Spen Court. The staff are all lovely. Everything is dealt with very professionally. Mum is taking a while to settle in, but the staff are so patient with her. Mum is also being encouraged to use her walking frame, which is great for her. The rooms are lovely, with plenty of room and storage and a fantastic ensuite tool. All in all, I am happy that Mum is in very safe hands.

The new manager couldn’t have been more accommodating and supportive, you can see the dedication and this makes all the difference. Lots of good food on offer, the chef makes wonderful cakes - there is always one when we stop in the cafe area which is a lovely touch. High-quality care, all staff are warm and welcoming and the home is lovely and clean. Couldn’t ask for more.

No idea about the costs.

Mum moved into Spen Court in 2019. The staff are amazing, so kind and caring towards Mum and always there for me to chat with if I have any concerns, and nothing is too much trouble. Mum is always well looked after and cared for.

The first thing I must say is, what a fantastic receptionist you have at Spen Court. She's warm, welcoming and very helpful in every way. She always goes the extra mile for you. She's always watching what's going on whilst doing her own work. My dad is blind and I find that sometimes the carers forget this e.g the hot weather they have had, they had jugs of juice and cups but my dad cannot see where they are and on many occasions, Dad has not got a drink. When we get him one he drinks it in one go because he's thirsty. Please look into it. Not good enough.

My step-mum has been resident for six months and has always been well cared for by carers and staff who are warm, caring and respectful. Nothing is too much trouble with regards to my step-mums’ requirements. She is encouraged to interact with other residents and take part in daily activities. She has been happy and content since moving into Spen Court and has chosen to stay long term and not return to her home with a care package. I am confident in the care provided and always made to feel very welcome when I visit.

Would highly recommend Spen court to anyone.

The daily menus are varied but unfortunately, the food is not always to his taste. Some meals he has difficulty eating as he best manages a soft diet.

My dad originally came to Spen Court for respite and was converted to a permanent resident. The home was lovely as were the people. They always listened to any problems and acted where necessary. Dad was much happier when he moved rooms. He enjoyed lovely food and was persuaded to join activities whilst he was a resident. Sadly he unexpectedly passed in the home shortly after and I couldn't praise the staff more for how it was handled. They were so caring about organising things and dealing with family that night.

I have been very impressed with the care my husband has received and also the support I am given.

Mum was admitted to Spen Court in January 2021 after hospital admission for Covid. Totally brilliant care at a difficult time. Mum soon gained the two stone she had lost due to the nutritious food. Initially, very difficult as Mum just wanted to go home! The manager and staff were very supportive, going to great lengths to arrange an overnight stay, and when that wasn't successful, we organised an assisted living apartment. Mum decided a few days before moving in that she needed the care and security that she received at Spen Court. The relief for the family was enormous, and Mum has settled brilliantly, making lots of friends and enjoying our time together. The support and help we have received with recent hospital appointments and stoma products have been so professional and reassuring for both Mum and myself.

My husband went into Spen Court from hospital one year ago. It was a challenging time because of Covid, I was not able to visit for a few weeks. The staff were excellent, keeping me informed as to how he was settling. When I was able to visit, I was amazed to see how calm, settled and content he was. I asked him if he was happy, he gave me a big smile and said yes. Spen Court is a lovely home, always a friendly welcome from all staff. Nothing is too much trouble. Thank you all for the excellent care.