Stone Brig Lane, Rothwell, Leeds LS26 0UD
Group: Leeds City Council
Person in charge: Karla Gallon (Manager)
Local Authority / Social Services: Leeds City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age
Single Rooms: 35
Latest Care Quality Commission* Report on Dolphin Manor: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Dolphin Manor has a Review Score of 6.5 (6.489)
The Review Score of 6.5 (maximum of 10) for Dolphin Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Dolphin Manor in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Dolphin Manor is calculated as follows: ( (11 Excellents x 5) + (1 Goods x 4) ) ÷ 12 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.572 Points relating to the number of positive Reviews for Dolphin Manor is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143 , then divided by 2 = 0.072
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Julie E (Daughter of Resident) on Tuesday 25 October 2016. Relates to October 2016.
This is how all care homes should be from the welcoming decor to the outstanding care given to all the residents.
I, unfortunately, have had dealings with care homes for the past 3 years and this one is phenomenal.
My Mother has been a resident for 2 years and the care shown to her and other residents is excellent. The food is superb the home is spotless what more could you ask for.
It's a big thank you all the angels there.
We sleep well at night knowing that mum's safe and well cared for.
Leeds City Council needs to keep this home going it's a credit to them especially at a time when we are hearing of homes that fall very short of the mark.
How likely would you be to recommend Dolphin Manor? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Excellent
There are currently no Care Home Idol entrants who have performed at Dolphin Manor