Lofthouse Grange & Lodge Care Home

I have found all the staff at this care home to be extremely friendly, helpful and caring making us as a family feel included in our mother's care. They treat my mum with dignity and respect her wishes. The standard overall is very good but due to pressures of staffing because of Covid-19 and fewer people wanting to work in the care industry, occasionally there are reduced staff levels despite them using an agency and employing new staff. The situation is very common in all care homes and is out of their control. I have worked in the NHS as a health care professional for over 40-years and would recommend this home to anyone searching for a safe, friendly and caring home for their loved one.

Was difficult during lockdown to get the communication going and updates on mum. Once we could visit within the home it was much better. The staff are so caring nothing was too much trouble I felt very reassured mum was safely looked after. In her final days, the staff were all there for mum and us. Thank you all for your support.

My mam moved here on September 15th 2021, as her previous home was closing down. The transition made was flawless (home managers were excellent). We were made very welcome, as was my mam. Staff introduced themselves and keep us updated. Clean, big room. Food looks lovely. Communication very good.

I have found the manager very approachable, and easy to talk to, should you need her for anything. I feel comfortable in that my friend is well looked after and receiving the best possible care.

What can I say, Lofthouse care home have been amazing in taking full care of my mum's needs from start to finish. The transition from her own home to this care home was a smooth process, and the management has been fully cooperative throughout the more and whilst my mum has been in the care home.

Every member of staff have the same ethos, very caring and understanding of individual needs. They cared for my dad in his last months when Mum and I couldn't. Every part of the home was spotless and well looked after. I know my dad went into the best possible care home and received the best care possible. I know I chose right and that helps. Can't thank the team enough and always recommend Lofthouse Grange & Lodge. Fantastic during covid.

My brother and I are delighted with the care and support he received. The staff are very approachable, friendly and professional. The services are excellent. The rooms were clean and very suitable for their purpose. The food was very tasty and tea was available regularly. The staff on the wards took time to talk to the patients, really getting to know them! A personal service. Thank you.

Our 86 year old mum fell and badly broke her arm in mid December 2020. She was hospitalised for 4 weeks and then required respite and recuperation. As a family we were worried and anxious about finding the right care home. What a blessing to find Lofthouse Grange and Lodge. From the first conversation with the home manager to the moment when Mum returned home, absolutely everything about the care and support was amazing. The unit manager and team were absolutely brilliant in looking after Mum with reassurance and kindness at this extremely difficult time. Particular mention must be made on the communications that we as a family had with both the home and unit manager which were open, honest and always with a willingness to help in any way possible. We thank you so much!

The manager and the team are extremely supportive of Mum's needs. They are in regular contact with updates.

My dad has resided at Lofthouse Grange & Lodge for over 3 years but this year, due to Covid, has been extremely difficult for all the residents and their loved ones. Having visited Dad on a regular daily basis I was truly beside myself wondering how he'd cope not seeing my sister and I but my angst was soon put to rest, all the staff within the home have done, and still are doing, a tremendous job. My dad is well cared for and more importantly loved, his changing needs are met on every level. I cannot thank everyone enough for all the care, love and dedication. Thank you so very much.

I am very happy with the care my husband gets and it's 100%. I am very happy with all staff on the unit that my husband gets. I don't think I could have got anywhere nicer.

During the period Dad was at the home, we always felt he was well cared for. Communication was great and everything was managed particularly well over the last few months which could have been so much worse were it not for the efforts of the manager and her team. We will always be grateful.

Mum has been so much more happier since moving into Lofthouse Grange, the staff have been marvellous, especially during the COVID pandemic. We have had no issue what so ever and have every confidence that Mum is being cared for by a wonderful and dedicated team. We have regular video chats which always put a smile on Mum's face. All in all we can't fault Lofthouse and the care it provides.

After being assessed my mum was recommended to go into long term residential care but having to find a new home under lockdown was a task without being able to visit in person. I was drawn to Lofthouse Grange by a friend’s recommendation and after viewing the online video. I was also given the opportunity to view my mum's potential room via video phone call. The room was perfect and so were the facilities on offer. I advised our social worker I wanted a room at this place for my mum, the admission was quick and went smoothly with the help of the care home manager and her admin staff. My mum moved in a month ago and she has settled in very well. She has her own personal effects around her and has made some friends amongst some of the residents. I was even sent a video message of her joining in a social event they were having one day; she was dancing with her zimmer. It was lovely to see this, and I was grateful for them sending me this, made me feel happy I had chosen the right place for my mum.

My step-dad has just returned from a week's respite and seemed pretty happy about the place. However, he has dementia and doesn’t always know what’s going on or what he has done. So when my mum picked him up to come home and asked him what he had been doing he replied: “nothing really”. We were told that there are various activities on through the week such as games afternoon and singing etc but when we asked him he said there was nothing on. It would have been nice to have some sort of report about his stay explaining what he had been up to and eaten etc. When my mum brought him in there was nobody to greet her to settle him in, as there was a staff meeting going on, even though she had rung to confirm what time he was arriving. The main room could do with extra comfy chairs as there wasn’t enough. On the plus side the place is very clean, tidy and the staff very friendly and he said the food was good.

I would recommend this home to anyone. It's clean, staff very pleasant. Overall this home is very good.

The staff are all so helpful and have a very caring attitude. Nothing is too much trouble and it's obvious this comes across to the residents. They are treated with the utmost respect even when the staff are under pressure. I really feel that moving dad to Lofthouse Grange has made his last years comfortable and even extended his life. They have taken away his day to day worries that come with having dementia.

Only moving her to a different home as it is nearer to her home, so she is nearer to me and her friends, neighbours and church friends.

My mum came to stay at Lofthouse Grange and Lodge on a respite basis after my dad had an accident which meant he couldn’t look after her. The manager was brilliant and came out to see us at the family home within hours of us making the call. She was so kind and my mum took to her straight away. She trusted her and it meant my mum went happily into respite care. Whilst there, my mum was well looked after. The staff were kind and there were plenty of activities to keep mum occupied. She loved making mince pies! Her room was clean, modern and spacious with all the facilities she needed. We were always made to feel welcome when we visited and the lounge, always had plenty of people, singing along to war songs, watching TV or just chatting. It would be my first choice should we need respite or permanent care in the future.

My gran is almost 100. She lived in her own home up until 10 weeks ago when she was in the hospital and a different home where she was very unhappy. Lofthouse Grange was recommended, and we have not been disappointed. Every member of staff has been so caring and kind, it has been a very rocky road, but my gran is finally happy, each and every member of staff has made her feel so special and wanted. It has given us ease knowing she is being cared for so well. I would highly recommend.