Owner: Mr & Mrs C S Dhaliwal
Person in charge: Susan Smith (Manager)
Local Authority / Social Services: Leeds City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Hearing Impairment & Deafness • Visual Impairment
Admission Information: Contact manager to arrange preliminary assessment. Ages 65+.
Languages Spoken by Staff (other than English): Panjabi, Punjabi
Single Rooms: 30
Shared Rooms: 0
Rooms with ensuite WC: 14
Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Television point in own room
Directions:
See website for map
Visiting:
Visitors welcome up to 9pm
Parking:
Private car park on site
Latest Care Quality Commission* Report on Manor House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Manor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Manor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.917 for Manor House is calculated as follows: ( (78 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.833 Points relating to the number of positive Reviews for Manor House is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6 Target = 0.833
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Manor House has a Review Score of 9.8 (9.750) from 7 Reviews
Review submitted from a Postal Card by Michelle W (Daughter of Resident) on Tuesday 17 April 2018. Relates to February 2018.
I would highly recommend the Manor House. My father was placed here after we brought him home after spending 20 years in Wiltshire.
All the staff are professional and helpful. My father was in an upstairs room (lift access), but in his final weeks was moved downstairs, so staff could keep an eye on him. He had developed a good relationship with the staff. I cannot thank them enough for everything they did for my father and al the other residents. I would definitely recommend this care home.
How likely would you be to recommend Manor House? Extremely Likely
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Sue Smith, Manager at Manor House responded to this review on 18 Apr 2018:
Thank you Michelle for your kind words, it was a pleasure to care for your lovely dad.
Review submitted from a Postal Card by Mark P (Son of Resident) on Monday 4 September 2017. Relates to August 2017.
My mum has lived at Manor House for over two years and I am more than happy with the care that she receives. Brilliant home with brilliant staff that care for each resident individually.
How likely would you be to recommend Manor House? Extremely Likely
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S Smith, Home Manager at Manor House responded to this review on 04 Sep 2017:
Thank you for your comments Mark and it is a pleasure to care for your mum.
Review submitted from a Postal Card by Dawn H (Relative of Resident) on Tuesday 6 June 2017. Relates to May 2017.
Staff very helpful and management look after my relative extremely well. My relative is very happy. Lovely nursing home, very clean.
How likely would you be to recommend Manor House? Extremely Likely
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Sue Smith, Home manager at Manor House responded to this review on 06 Jun 2017:
Thank you Dawn, we all appreciate your kind words and comments.
Review submitted from a Postal Card by Amy B (Relative of Resident) on Friday 26 May 2017. Relates to May 2017.
Wonderful friendly care home. Staff are so lovely and helpful.
How likely would you be to recommend Manor House? Extremely Likely
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Review submitted from a Postal Card by Julie W (Daughter of Resident) on Thursday 25 May 2017. Relates to May 2017.
Mum has been very happy since moving into Manor House. She's extremely well cared for. The staff are really nice and do an excellent job looking after the residents.
How likely would you be to recommend Manor House? Extremely Likely
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Sue Smith, Home Manager at Manor House responded to this review on 25 May 2017:
Thank you Julie for your comments, we do appreciate this.
Review submitted from a Postal Card by Julie P (Daughter of Resident) on Friday 1 April 2016. Relates to March 2016.
Wonderful staff always go the extra mile. All caring and patient with the residents and carers and family. A pleasure to visit my mum in the home. I feel confident she is safe and cared for with all staff.
How likely would you be to recommend Manor House? Extremely Likely
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Review submitted from a Postal Card by J B (Friend of Resident) on Thursday 10 December 2015. Relates to November 2015.
I always find the service provided by the staff to be professional and caring.
How likely would you be to recommend Manor House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Manor House
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