Willersley House

I think I am settling down in this small place and have everything require, like and want. It is now home.

Happy living here, been here for a long time and it is home from home.

Willersley House has been very reassuring in every way. I am happy living here.

When visiting the home it really does feel like home for the residents. Warm, friendly and inviting. All the staff are amazing, it is evident the residents are their main concern. All the residents are happy, comfortable and content. When a resident started to get upset the staff comforted her instantly. The interaction between all staff including care, management team, kitchen, laundry and maintenance with the residents is outstanding. Well done to you all and thank you.

Despite staff changes and shortages, we still manage to retain the family atmosphere of this home. We are lucky in having an excellent activity timetable and an outstanding events organiser. We have a service twice a week and attend if we wish. I feel very much at home here.

Staff are very obliging and friendly, make you feel at home. So decided to stay.

During my rehabilitation stay, I could not thank them enough for the care and attention I received.

My 96-year-old father had only been a resident at Willersley House for 6 months when he succumbed to the illness that sadly led to his death. I cannot praise the staff of the home highly enough for the dedicated and professional care he was given, and at a human level, the loving-kindness he was shown. Knowing that end of life care was required, we were privileged to be able to spare dad the trauma and upheaval of hospital admission, entrusting him instead to the exceptional care of the staff at the home. He was cared for throughout his illness (and indeed, has been ever since his admission) with dignity, respect, sensitivity and dedication. Every single member of staff plays such a vital role in the wonderful team at Willersley, and I'm so happy he could join this lovely community in his final months. I was so grateful to be allowed the compassionate end of life visiting, and I was so touched by how well I was looked after too! Thank you so much, from the whole family.

All the staff are passionate about providing the very best care they can for the residents, showing compassion, kindness, respect and dignity. They are brilliant and deserve the highest praise.

My mum lived at Willersley House for 5 years and I can honestly say that every member of the team, without exception, are cheerful, dedicated, hard-working and a credit to their profession. They treat all residents and their relatives with compassion and respect. It has been hugely comforting during the pandemic to know that my mum was so well looked after, right up to the end, as she sadly passed away in September. The home itself is clean and bright, activities are varied and numerous, and the food is home-cooked and nutritious. Willersley should be held up as a shining example of how we would all like to be looked after in later life. If I could give a higher accolade than absolutely outstanding I would.

The leadership and all the team are outstanding. Nothing is too much for them and they are always on hand to answer any queries or concerns. I feel like we are treated on an individual basis so it's not a one size fits all experience. The team are so personal in their care and at all times I know that my mam is treated with dignity and respect. The team are consistent in their approach providing the highest quality of care at all times. Throughout probably the hardest times of their careers during Covid, they have been amazing. I have been kept up to date at all times in relation to how my mam is doing and don't feel isolated from her at all. I could not recommend this home more highly! Thank you to all the team! You're awesome!!!

The food is of a very high standard and the home is always kept very clean and warm. More like a hotel to be honest. I would recommend this care home without hesitation.

I am here for anxiety/nerves. I have been treated so well. All the staff are superb and kind. The meals are good and give me something different if I don't like the menu on some days. I cannot express how well I am looked after. Staff are superb.

My mother has been a resident at Willersley for over three years. Before this, she was in sheltered accommodation, but as her health deteriorated she needed full-time care. After a brief stay in another care home, we were very fortunate to get my mother a room at Willersley. My mother has been cared for and accepted as part of a new 'family'. The staff are attentive, treat the residents with dignity and nothing is too much trouble. Willersley is an excellent care home.

Willersley House and its staff have continued to show an excellent standard of care and understanding of my father, who has resided there now for over two and a half years. They have been super in supporting his changing needs and developing ways to encourage him to participate and maintain some independence as his abilities and memory have declined, positively encouraging him and supporting him through some difficult times recently. They have also been attentive and helpful in supporting myself and family as his needs changes and through periods of ill health and hospital stays. The staff are always supportive and ready to help both my father and myself, showing an awareness of the challenges being faced. I feel confident in them and secure in the knowledge that when my father is in their care he is safe and looked after, should anything change in his care or needs they are quick to let me know and talk things through.

Mum was treated with the utmost care and kindness as she came to the end of her life. Family visitors, young and old, were always welcome. We will remember the management and staff with great fondness as we reminisce and celebrate Mum's life.

The Summer Party was held at Willersley House yesterday and I wanted to express my appreciation for all the staff who make the Home such a special place. The party was to celebrate the official opening of the new dining/patio area and to give thanks to everyone who has contributed their time, money and effort into making this area an integral and pleasing part of the Home. A sumptuous cream-tea was served and it was lovely to see everyone enjoying it, young and old, for the dining room was packed with residents and relatives. We were entertained by a professional singer and pianist duo as well as two young dancers. There was also the results of a photography competition, a raffle and delicious cakes to take home. All the staff worked so hard to make the afternoon enjoyable for everyone, and there was a real family feel. What stood out for me was that in the midst of all the celebration, staff were providing outstanding care and support, for residents and relatives alike.

There is a good variety of activities provided for the residents which appear to be enjoyed by those attending.

Excellent residential home. Good facilities, very clean and well maintained. Very high standard of care and lots of activities and entertainment provided by members of staff. Highly recommended.

My aunt has received excellent care ever since she first went to Willersley House.