Willersley House is one of just a handful of care facilities in the country to have been awarded an across-the-board 'Outstanding' rating by the CQC, in January 2018.
It has single rooms and caters for older people. The home has been extensively refurbished to improve facilities and is in the village of Willerby on the outskirts of Hull.
Residents are encouraged to personalise their room and all rooms have en-suite facilities. The bedrooms also have TV and telephone points for privacy.
The home has a large number of communal areas with a quiet room, lounge, seating areas, tea bars and a dining room. A social care co-ordinator holds regular activities including painting, bingo and crafts.
All MHA homes are founded on a strong ethos of person-centred care.
Group: MHA (Methodist Homes)
Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 34
Rooms with ensuite WC: 34
Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Willersley House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.9 (maximum of 10) for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews over all time. This Average Rating is also the rating value for Willersley House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.859 for Willersley House is calculated as follows: ( (425 Excellents x 5) + (61 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 490 Ratings = 4.859
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Willersley House is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 15 Reviews ÷ 6.8 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Willersley House has a Review Score of 9.9 (9.859) from 41 Reviews
Review submitted from a Website Submission by Lauren R (Granddaughter of Resident) on Friday 6 April 2018. Relates to April 2018.
Very good service to my Grandma, lots of activities to keep her very well occupied, my Grandma is very happy.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 09 Apr 2018:
Thank you Lauren for taking the time to review us. It's lovely to see you popping into the home so often to visit your Grandma and to know that she is happy and keeping busy.
Review submitted from a Postal Card by B C (Granddaughter of Resident) on Wednesday 13 September 2017. Relates to August 2017.
My granny has come on in leaps and bounds since being in Willersley House. She was pretty difficult to look after when she first arrived however with the help of the team, she now enjoys day trips to local parks and coffee shops, and joins in the activities with the other residents which would've seemed impossible when she first arrived. She has a great quality of life at Willersley House and she's always making everyone laugh with her strong personality and sense of humour, which must mean she's having a good time. Thank you for looking after her so well.
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 14 Sep 2017:
Hi there, Your Grandma is such a pleasure to care for. She has all my staff in stitches on a daily basis and has an absolutely fantastic sense of humour. The progress she has made is incredible and has settled into Willersley House tremendously.
Review submitted from a Postal Card by H C (Daughter-in-law of Resident) on Wednesday 13 September 2017. Relates to August 2017.
My mother in law has been extremely well cared for at Willersley House for well over a year now and has a really good quality of life. She is very well liked by the staff and has really started to come out of her shell and enjoy all the fun activities on offer. Very recently she has been on day trips out to local parks and coffee shops with other residents. They have many photographs in well-organised files showing the family what a great time she is having. I cannot thank them all enough for all the great work that they are doing.
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 14 Sep 2017:
Hi there, Your Mother in law is an absolute pleasure to care for. She has such a fantastic sense of humour which has all my staff in stitches on a daily basis. Thank you so much for your lovely response.
Review submitted from a Website Submission by Dianne B (Granddaughter of Resident) on Saturday 22 July 2017. Relates to July 2017.
My nana has been in Willersley House for nearly 3 months. She came directly from hospital following a serious illness and was very poorly. Within a few weeks, the staff at WH had worked their magic. She started putting on weight, her pressure sores were disappearing, she was clean, comfortable and so very well cared for. 3 months down the line she looks amazing. The staff here are just brilliant I can't praise them enough. To be able to visit my nana (this weekend I've even bought her great grandchildren up) and see her relaxed and happy after so many years of struggling at home is a life changer. She can enjoy family visits without any stress. All the staff at WH should be commended for the time, effort and care they show to the residents (the carers, the cleaners, the chef and the catering team, the chaplain, the social coordinator, the therapists, office staff, managers, the hairdresser....the list goes on). Thank you all for taking such good care of my nana, she is very precious to us.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 24 Jul 2017:
Thank you, Dianne, our staff are thrilled with this review. A few kind words can really make our staff's day and to know that they have made a difference to your nana's life is amazing. It makes me so proud as the home manager to know that the residents of Willersley House are well looked after and that our staff are performing so well within their roles. Thank you.
Review submitted from a Website Submission by Liz D (Daughter of Resident) on Tuesday 4 July 2017. Relates to July 2017.
I have been absolutely delighted with the care my mum has received at Willersley House. It was a massive move giving up her home and independence, but I need not have worried. The staff are so kind and considerate and have made my mum feel at home from the first time she entered the front door.
She enjoys the food, the daily activities, the twice weekly services, and the time spent on her own in a lovely ground floor room, overlooking the garden.
I enjoy visiting her there and know that she is in safe hands.
How likely would you be to recommend Willersley House? Extremely Likely
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LBarnsley, Home Manager at Willersley House responded to this review on 05 Jul 2017:
Thank you, Liz, we are so happy that your Mum is starting to settle in and make Willersley House her home. She is very active and has made lots of friends quickly. It is so nice to see her happy and content and to know that she has made the right move.
Review submitted from a Postal Card by P T (Resident) on Friday 30 June 2017. Relates to June 2017.
I came to Willersley House 5 and a half months ago and feel that I have settled well. On arrival, I received sensitive help and encouragement from the staff in coming to accept the loss of my own home and independence. I am always treated as an individual and can pursue my former interests and hobbies as far as health and mobility allow. I enjoy the wide range of activities provided 'in house' as well as outings and entertainment and activities by visiting groups, volunteers etc. I am fairly capable at present but have no fears about the future as I see the compassionate care which is given to older, more frail residents. This is a friendly, caring community. Family members can visit and are made very welcome at all times.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 01 Jul 2017:
Oh Phyllida, what an amazing review, you have made our staffs day just knowing that they are appreciated and feel so valued within their roles. Thank you for your massive contribution to the home, you help us out and give up your own time to assist the staff with their day to day chores and for this, we are extremely grateful. Knowing that you are so happy makes our jobs so much more worthwhile.
Review submitted from a Website Submission by Sandra S (Friend of Resident) on Tuesday 27 June 2017. Relates to June 2017.
I find the home to be better than the average for the area and would be quite happy to move in when appropriate. The Staff are always pleasant and accommodating.
The Home is always clean and odour free.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 27 Jun 2017:
Sandra, It's nice to know that you would be quite happy to move in when you are ready, Thank you for taking the time to review us.
Review submitted from a Postal Card by Betty R (Daughter of Resident) on Tuesday 27 June 2017. Relates to June 2017.
My mum has only recently moved into Willersley House but I have found the home to be of an excellent standard. The place is spotlessly clean and very well maintained. My mum's room had a new carpet and furniture ready for her moving in. All the staff have been brilliant with my mum and have made her feel at home. There is always something going on and it's the next best thing to her own home. The cooks are so good and the food that comes out of the kitchen is amazing.
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 27 Jun 2017:
Hi Betty, Thankyou for your kind words. Your Mum is an absolute pleasure to care for and has settled in really well. If we ever can't find the staff they are always with your mum in her room having a cup of tea and a chat!
Review submitted from a Postal Card by B H (Daughter of Resident) on Wednesday 21 June 2017. Relates to June 2017.
From being shown around to moving mother in we have been made to feel very welcome and nothing seems too much trouble from the handyman to the office workers all have been helpful.
Yesterday we attended our first function for residents and relatives. The sun shone while we enjoyed the very tasty picnic prepared by the cook. If that is the standard the residents enjoy they are very lucky.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 21 Jun 2017:
What a lovely review to read, as the Home Manager it is reassuring to know that our staff are performing well in their roles. I will pass on your comments to the team, we all had a lovely day at the picnic and it was so nice to see the event well supported by our residents' families. Heres to many more!
Review submitted from a Postal Card by Paul W (Son-in-law of Resident) on Thursday 8 June 2017. Relates to May 2017.
Everybody there is fantastic. I know not to use names- the care workers are brilliant. Nothing is ever too much trouble for any of them. The food is excellent by the lovely chef who cooks for anyone's needs. We take our pet dog and all the residents love her, people are so friendly and the home is very clean and big with no smells. If anybody needs this and is looking for a short or long term stay I really cannot fault it. The chef will even cook for any visitors to the home and us for free.
How likely would you be to recommend Willersley House? Extremely Likely
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Rebecca Blakeston, Senior Care Assistant at Willersley House responded to this review on 14 Jun 2017:
Thank you for your kind comments, it truly means a lot to all the staff! It makes a wonderful change when visitors bring in their dogs, the other residents respond so well, regardless of their health conditions and its a welcomed addition for the staff also.
Thank you for your comment regarding the high level of cleanliness, our domestic team work hard to ensure the home is to a high standard at all times.
The kitchen staff will be happy also with the comment regarding the food, they work hard to accommodate everyone's needs and preferences, which can be a task in its self. Thank you once again!
Review submitted from a Postal Card by Jane M (Wife of Resident) on Thursday 1 June 2017. Relates to June 2017.
I am impressed with the excellent care my husband has received during his respite stay at Willersley House. Our family has been made welcome when they visit. Everyone is friendly, helpful and nothing is too much trouble. There is a very good atmosphere in this home which is noticeable as soon as you walk in. Every effort has been made to create a comfortable and pleasant environment for residents.
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, Senior care at Willersley House responded to this review on 01 Jun 2017:
It was a pleasure to meet your lovely family, I hope you are all keeping well. I miss our chats, feel free to pop in at any time.
Review submitted from a Postal Card by D C (Brother of Resident) on Thursday 18 May 2017. Relates to May 2017.
Willersley House is set in very pleasant surroundings which can be enjoyed by residents and visitors alike during the summer months. Speaking from my own experience (I visit at least twice a week) visitors are made most welcome by the staff. The residents are always encouraged to join in with activities which are numerous and various enough to suit all tastes (the coffee and biscuits always help as well) and you are never pressured to leave. Regrettably, over the last 30+ years, I have visited people in 4 or 5 care homes, none of which compared favourably with this one.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 18 May 2017:
Thank you. I will pass your appreciation on to the staff team, the activities coordinator will be especially delighted that the activities have been mentioned as she works so hard to include all the residents. She does try to ensure that every day our residents, all of different abilities, are able to participate with others and to hopefully give them a sense of accomplishment.
Review submitted from a Postal Card by Greg W (Son of Resident) on Wednesday 17 May 2017. Relates to May 2017.
My mother has lived here for 4 years. The care has been excellent, adapting as her needs have changed as her health and mobility have declined. The surroundings are pleasant and well maintained. Staff are caring and considerate of each resident's needs. As far as possible a real "home from home".
How likely would you be to recommend Willersley House? Extremely Likely
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Rebecca Blakeston, Senior Care Assistant at Willersley House responded to this review on 17 May 2017:
Thank you Greg for your kind words. The staff work hard to ensure that person-centred care is delivered all the time regardless of the situation or health requirements. Caring for your mother is a pleasure despite inital teething problems four years ago. Staff soon identified her likes and dislikes and we as a team overcame this together. She is a well loved resident and is part of the Willersley Family as are you!
Review submitted from a Website Submission by Peter Y (Son of Resident) on Thursday 11 May 2017. Relates to May 2017.
Sadly my Dad passed away on 2nd May 2017 after living at Willersley House for over 6 years. We found the home very clean, well maintained and with a friendly atmosphere. As a retired local preacher, my Dad appreciated the weekly church services and the pastoral care given by the Chaplain as well as other organised activities. The dedication and care given by all staff were excellent and, although very busy at times, always found time to answer any questions or concerns that we had. The staff at the home did everything possible to ensure he remained at Willersley House as his condition deteriorated and he began to suffer from falls, with the management team keeping us informed of any concerns regarding his welfare and arranging meetings to discuss strategies to reduce such incidents.
When end of life care was needed my Dad was treated with utmost dignity and respect and the well-being of family members present during this emotional time was dealt with compassion by all staff.
How likely would you be to recommend Willersley House? Extremely Likely
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Rebecca Blakeston, Senior Care Assistant at Willersley House responded to this review on 12 May 2017:
Thank you for responding Peter, we all send our love to you and your family at this difficult time. Thank you for acknowledging the care standards that all residents receive, we all ensure that residents receive person-centred care at all times, including end of life care. It means a lot when relatives see the hard work that we, as a team give. At times like this it can be a tough job and emotionally hard but its rewarding and we feel like we have made a difference.
Review submitted from a Website Submission by Katherine B (Friend of Resident) on Wednesday 3 May 2017. Relates to May 2017.
Having recently visited this home for the first time due to living a distance from my friend, I was very impressed with the lovely, clean environment and facilities on offer. The home manager is absolutely superb and very knowledgeable. Today, having met the deputy home manager, I can say that she is kind, caring and very efficient. My friend couldn't have chosen a better care home and I feel confident that she is so well looked after.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 04 May 2017:
I am so happy that your friend has settled into the home, it's so nice to see her joining in all the activities, she is so busy most days and really enjoying her time with us. Please know that you are more than welcome to come and join her for a meal at any time. We would love to see you
Review submitted from a Postal Card by Andrew B (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My mother was living in sheltered accommodation but due to a number of falls and after a period in hospital it became necessary for her to move into a full-time care home.
After a very poor experience in another care home, we found Willersley House.
We could not believe the difference in the facilities, meals, and most important the staff.
We are delighted with the care my mother now receives.
Everyone is made welcome, nothing is too much trouble.
Our experience has restored our faith in the care that is available.
I would not hesitate to recommend this facility.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 15 Mar 2017:
As a staff group, we are so happy to have your Mum with us, she makes us laugh and is a real joy to care for, she keeps us all in check and it's a pleasure to see her helping the staff out around the home. It is nice to see her so settled and happy
Review submitted from a Postal Card by Valerie A (Friend of Resident) on Friday 3 March 2017. Relates to January 2017.
I find this residential home as one of the best I have visited. The staff are always welcoming, helpful and caring towards the residents. I have visited a lady for over three years who had to come to Willersley House when she could no longer remain physically in her own home. She was mostly on the ball up until she passed away. She was happy at Willersley House and if had a grievance always found the staff available to sort the matters out. I also visit another friend who has dementia and I find the staff most caring towards her as well.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 06 Mar 2017:
What an absolutley lovely compliment Val, to say that our home is one of the best that you have visited. Thank you so much for taking the time to review us.
Review submitted from a Website Submission by Joanne R (Daughter of Resident) on Monday 20 February 2017. Relates to January 2017.
Willersley House is a lovely, caring & friendly home. Mum was only here from Nov 16 - Jan 17, but the staff made her last couple of months more bearable and comfortable. When we visited Mum the staff made us feel very welcome. I know Mum was happy here and really cared for to an extremely high standard. She had a lovely room and ensuite, she was impressed with the high standard of cleanliness in the home. This home has a warm friendly atmosphere, spotlessly clean, wonderful staff, who can't do enough for the residents and made us as a family visiting extremely welcome. I would have no hesitation in recommending Willersley House to anyone. We will be forever grateful to all the staff who cared for Mum here, thank-you so much from all the family.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 20 Feb 2017:
Thank you, Joanne, for such a positive review. The staff will be thrilled to hear this as we all miss Shelia terribly, she was a lovely lady who was a delight to care for.
Review submitted from a Postal Card by Tara G (Friend of Resident) on Thursday 26 January 2017. Relates to January 2017.
This is a lovely, friendly home with a nice atmosphere. The staff are very caring and excellent. Our friend has been a resident for over a year now and seems very happy and content.
The daily activities are very good and varied. The home is very clean and has good amenities.
There are so many positive things to be said about Willersley House and the staff.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 31 Jan 2017:
Thank you Tara for taking the time to comment on Willersley House, what a lovely positive review, I will pass your kind words onto our staff group.
Review submitted from a Postal Card by Brian L (Husband of Resident) on Monday 21 November 2016. Relates to November 2016.
Lovely home with a nice warm atmosphere. Nothing is too much trouble for the staff and the home is managed very efficiently. The setting could not be better - lovely grounds in a village, close to the shops and other amenities.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 21 Nov 2016:
Thank you Brian for your nice comments. I know that your wife is only with us here on respite, however we have really enjoyed having you both with us around the home and feel that we have made some firm friends. Please do keep in touch and pop in to see us from time to time.
Review submitted from a Postal Card by Ann W (Resident) on Wednesday 19 October 2016. Relates to October 2016.
Excellent caring staff (the most important aspect of any care home) Beautiful, welcoming, clean environment. A good test is how long the staff have been here and how happy they fell here!
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 19 Oct 2016:
Hi Ann, Thankyou very much for your kind words. We consider ourselves as one huge family with all our staff and residents. In our experience this enhances the wellbeing of our residents. I look forward to coming into work everyday!!
Review submitted from a Website Submission by M G (Friend of Resident) on Wednesday 5 October 2016. Relates to September 2016.
After visiting an old friend in the home last month, I must say, my family and I were very impressed at how the home was run, the staff were excellent and very caring. The home is very well maintained, a nice atmosphere and has a very homely feel to it.
My Mother spent her last few years in residential care and although she seemed happy, it was not a patch on your home.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 06 Oct 2016:
What a lovely review, it's so nice to hear that you think we are a lovely home, you are more than welcome to come at any time and join us for lunch or afternoon tea.
Review submitted from a Postal Card by Pamela W (Resident) on Tuesday 13 September 2016. Relates to September 2016.
I was looked after very well. All the staff were very efficient and caring. The staff put themselves out to look after me. I was sad to leave. I stayed over three weeks.
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, Senior Care at Willersley House responded to this review on 13 Sep 2016:
Hi Pam, thank you for completing the review. We all really miss you, especially me, please come and see us all at any time and come for lunch. It would be lovely to see you.
Review submitted from a Website Submission by A E (Friend of Resident) on Monday 5 September 2016. Relates to September 2016.
I was recently visiting my friend in Willersley House. On arrival, I was greeted by such polite and welcoming staff. Each time I visit, the home is always like walking into a home from home environment. It is always a pleasure to see my friend and I know that she is so well cared for. I know how much she enjoys all the activities and the fantastic atmosphere that is always felt throughout. Thank you.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 06 Sep 2016:
Thank you for such positive comments, it is so lovely to see our residents participating in the many activities on offer and to know friends and relatives from an outside view point appreciate how well our residents are cared for.
Review submitted from a Postal Card by Sally P (Daughter of Resident) on Monday 15 August 2016. Relates to August 2016.
My mother has been at the home for a month and we are so pleased with the care and treatment she is receiving. The staff are pleasant and very caring and really seem interested in all of the residents. We have been trying to stay with our mother through her illness and now feel happier than before at leaving her for longer periods as I am confident in the care she is receiving and know they will ring us immediately if they have any concerns. I am so happy that 'Willersley House' had a room for my mother as we had reserved many places and this was by far the best!
How likely would you be to recommend Willersley House? Extremely Likely
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Review submitted from a Postal Card by Rebecca S (Friend of Resident) on Wednesday 3 August 2016. Relates to June 2016.
Having recently visited Willersley House and living some distance from my friend I was pleasantly surprised at how well and happy my dear friend is! Couldn't recommend the place high enough!
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, Senior Care Assistant at Willersley House responded to this review on 03 Aug 2016:
Thank you for your kind words and taking the time to review us, we are very pleased that your friend has settled and is more than happy in her new home. We hope to see you again very soon.
Review submitted from a Postal Card by Katie H (Granddaughter of Resident) on Wednesday 3 August 2016. Relates to July 2016.
Lovely care home staff very friendly always make my children and I feel very welcome and comfortable. The introduction of the new tea bar is brilliant allowing relatives/friends to help themselves to crisps/fruit etc. I go home knowing my relative is very cared for here.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 03 Aug 2016:
Thanks, Katie, you know we love to see you and the children as we have watched them growing up these past three years. You are such a lovely family and we are so grateful for your help and support in the care of your Grandma
Review submitted from a Postal Card by R H (Grandson of Resident) on Wednesday 3 August 2016. Relates to July 2016.
Very friendly welcome and good security measures/safety aspects to entry and exit. I feel very confident in my Grandma's safety. All staff I have come across are helpful and friendly. The environment is always clean and seems well looked after. There is a good range of facilities and amenities on the site which helps with my grandma's daily routine. Overall is a safe and friendly environment with very helpful staff.
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, Senior Care Assistant at Willersley House responded to this review on 03 Aug 2016:
It was lovely to read your review, we are especially pleased to hear that the staff are welcoming and helpful. Your Grandma loves having her family around her so it is important to us that you feel so welcome within your Grandmas home.
Review submitted from a Postal Card by Lesley F (Daughter of Resident) on Wednesday 3 August 2016. Relates to July 2016.
Activities are always varied with potential for residents to participate should they wish. Allowing less able residents to observe activities gives stimulation. Including relatives adds to the residents enjoyment. Staff are always enthusiastic and supportive.
How likely would you be to recommend Willersley House? Extremely Likely
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Laua Barnsley, Home Manager at Willersley House responded to this review on 03 Aug 2016:
Thank, you, Lesley for your kind review, we are looking forward to seeing more of you now you have retired, both you and your husband bring an added enthusiasm and energy to our activity groups and we love to see your Dad smiling. Thank you for all your support.
Review submitted from a Postal Card by Julie S (Relative of Resident) on Wednesday 3 August 2016. Relates to July 2016.
A relative of mine has been living at Willersley House for the last 3 years, I found the home, clean, friendly, amazing staff, always asking if relatives want a drink etc. My mother-in-law looks younger each time I see her, could not rate the home any higher.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 03 Aug 2016:
Thank, you, Julie for taking the time to review Willersley House, your comments were welcomed very warmly from the staff group as we all feel that you and your family are part of our team. Thank you so much for all the support you have given us recently, especially helping us to renovate our inner courtyard. The residents love this area and we could not have achieved this without your help
Review submitted from a Postal Card by Hilda T (Daughter of Resident) on Wednesday 27 July 2016. Relates to June 2016.
I was at Willersley House for 3 and a half weeks on respite - whilst my daughter was on holiday. I have been in many homes over the years for respite and this is by far the best. Everyone at Willersley House treats you as a human being - not just an elderly person. It is wonderful. Restored my belief in residential homes.
The staff, the cleanliness and the consideration is amazing. The food is like a 5 star hotel and excellent service, wonderful place. I hope I can go there permanently and when the time comes. The senior person is fabulous. Thank you.
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, Senior Care at Willersley House responded to this review on 27 Jul 2016:
It was a pleasure looking after you, a real privilege. I am available to yourself as well as your family at any time. As I now believe that we are friends and really hope that we keep in touch.
Review submitted from a Postal Card by Christine (Daughter of Resident) on Wednesday 20 July 2016. Relates to June 2016.
Excellent care over a period of nine years until dementia meant further, specialist care was needed.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 20 Jul 2016:
Thank, you, Jeanette so much for taking the time to review us, please feel free at any time to pop into the home for a chat and a cup of tea, we would love to see you and keep in touch.
Review submitted from a Postal Card by Linda H (Daughter of Resident) on Friday 24 June 2016. Relates to June 2016.
It is wonderful to know that mum is safe, happy and well cared for. She has blossomed since she moved into Willersley and had made new friends with residents and carers. There is a lovely atmosphere in the home and the staff are very attentive and caring. The new seating area at the front of the house gives better access for residents and makes it look like a 5 star hotel!
Most importantly it feels like home for mum.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura.barnsley, Home Manager at Willersley House responded to this review on 24 Jun 2016:
Thank, you, Linda for taking the time to write a comment about the home. We are so happy to see the outside courtyard being used and enjoyed by the residents, we are now in the process of building a traditional ice cream hut which we hope will become a popular addition to the home.
Review submitted from a Postal Card by Moyra E (Resident) on Tuesday 21 June 2016. Relates to May 2016.
I was moved from a care home where I didn't get treated very well. The moment I arrived at Willersley I knew it was different. Willersely haws a warm and caring atmosphere. All the staff are helpful and kind. The food is good and all home cooked. The room is spacious and light looking onto the gardens. I would recommend anyone to come and stay at Willersley. I have been very happy and cared for the month I have been here. Thank you to all at Willersley House.
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 23 Jun 2016:
Thankyou Moyra for your review. When you arrived at Willersley House we all knew how difficult this must of been for you spending time away for your husband. During your recovery here at Willersley House we all feel that we have made a friend and hope to keep in touch with you and your family.
Review submitted from a Postal Card by Anita (Daughter of Resident) on Tuesday 21 June 2016. Relates to May 2016.
My auntie and later on my Mum both lived at Willersley House. I had no concerns about my Mum moving in as we had both seen how well my auntie was being looked after. The home provides a high level of activities and guest entertainment. Visitors and relatives are not made to feel a nuisance. In my mum's final illness when I was pretty much staying at Willersley House I became more aware of how staff did not cut corners in terms of health and hygiene issues as well at looking after her as best they could in a busy home. The bedrooms and public rooms were always clean. The laundry done regularly and returned promptly. The staff were always very busy but had time to answer questions. If they had any concerns they rang me up to let me know what was happening with my Mum or to try and solve any of their concerns over the phone. I think my Mum and Auntie were lucky to have lived at Willersley House. I knew that they would both be well looked after and I did not have to worry about them being there. It was good to visit and see them having a laugh and a joke with nursing and now nursing staff. I like to think that should I need to go into a care home that I will be as well looked after.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 23 Jun 2016:
Thank you Anita for your review. as a staff group we miss both your Auntie and your Mum as they were both so full of fun and made us laugh continuously throughout their time living at Willersley House. They were both such characters and it was a joy to care for them both.
Review submitted from a Website Submission by Tim B (Son of Resident) on Wednesday 8 June 2016. Relates to June 2016.
My Mum lives in Yorkshire and I live in Gloucestershire so my irregular visits mean that I need to be totally confident in the care Mum receives. Mum has been a resident of Willersley for some seven years now and every time I speak to her or see her at what she warmly regards as her "home", I am reassured that her choice of care home was spot on. Whatever the challenges of recruiting staff for such challenging work , I know that Laura has put together a first class team and am really chuffed that Mum is being looked after by folks who really do care about her. MHA stands for something significant and that's not simply its Methodist heritage, more crucially, it's about people who work tirelessly to give elderly folk a meaningful and dignified life in their final years.
For me, Willersley stands head and shoulders above so many of the other care homes I have visited.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home manager at Willersley House responded to this review on 13 Jun 2016:
Thank you,Tim, for your kind words, your mother is very special to us given that some of us remember her as a volunteer all those years ago, your mum has done so much for this home over the years and for that, we are truly grateful. It is now our turn to have the pleasure of looking after her.
Review submitted from a Postal Card by Judy (Stepdaughter of Resident) on Monday 6 June 2016. Relates to May 2016.
My stepfather became unable to live at home after two falls. We were offered a lovely room which had to be redecorated first. Unfortunately, he was readmitted to hospital and contracted a virus. This made him frail and confused. The staff could not have been more supportive on his arrival. Despite problems at the beginning. Everyone was kind, helpful and encouraging. My stepfather is now happy, safe and working more like himself. I am so pleased. I live 300 miles away and no longer have the stress of worrying how he is coping. What a relief!
How likely would you be to recommend Willersley House? Extremely Likely
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Gill Irwin, senior care at Willersley House responded to this review on 13 Jun 2016:
Lovely to hear from you, thank you for taking the time to fill out the form it was very much appreciated. Your Stepfather has quickly become part of the Willersley House family. He is a lovely gentleman and a pleasure to care for.
Review submitted from a Postal Card by Chris Z (Son of Resident) on Tuesday 31 May 2016. Relates to May 2016.
Willersley House provides excellent support to my mother. They monitor her health on a daily basis and support her needs with activities, pastoral care and medical care.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 06 Jun 2016:
Thank you Chris for taking the time to review us, your feedback and your Mum are both very important to us all
Review submitted from a Postal Card by Pamela L (Daughter of Resident) on Monday 4 April 2016. Relates to March 2016.
Sadly mum died on 14/3/16 but had eight years of wonderful care.
How likely would you be to recommend Willersley House? Extremely Likely
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Sophie Moody, Deputy Home Manager at Willersley House responded to this review on 09 Apr 2016:
Thankyou so much for your review. Your mum was part of Willersley House for such a long period of time. We have shared many joyous moments which we will all never forget. Such a pleasure to care for. Missed dearly.
Review submitted from a Website Submission by Andrew S (Nephew of Resident) on Sunday 3 January 2016. Relates to November 2015.
My Uncle moved into Willersley House in June 2015 and I was immediately impressed by the positive attitude of the staff.
The room had been redecorated and was very clean and tidy.
My Uncle was a person with high standards and these were more than provided for by this Home and all the staff.
He was always complimenting the care and attention given to him - meals were always to a very high standard.
As a very regular visitor I always found the Manager and her staff very approachable and always willing to provide help and advice.
I have no hesitation in thoroughly recommending the MHA and Willersley House - many thanks to them.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 12 Jan 2016:
Many thanks Andrew for taking the time to comment on your late Uncle's stay at Willersley House. Although the time he spent with us was short, the staff were so happy to have met and cared for him. He was such a true gentleman.
Review submitted from a Website Submission by Glynis S (Daughter of Resident) on Friday 1 January 2016. Relates to January 2016.
My Mum has now been a resident at Willersley House for more than six years and although her health and mobility has declined with her advancing years, the love and care shown to her by all the staff has been exemplary. They treat her with dignity and respect as they do with all the residents, sometimes under 'trying' circumstances. Mum is fortunate to have a fantastic keyworker for whom nothing is too much trouble.
The home is always kept clean and tidy and visitors are welcome at anytime. There is a choice of menu and the meals can be adapted to fit each individual's likes or dislikes. Residents can choose to stay in their own rooms or join others in the comfortable lounge which has a large TV screen or enjoy the tranquility of the quiet room. Activities for the residents take place most days and there are usually two Christian services held each week with visiting preachers.
I do not hesitate to recommend Willersley House should you be searching for a home for your loved one.
How likely would you be to recommend Willersley House? Extremely Likely
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Laura Barnsley, Home Manager at Willersley House responded to this review on 05 Jan 2016:
Thank you Glynis for such lovely comments. Your Mum, having been a volunteer at Willersley House for many years prior to becoming a resident is a much loved, well known and respected lady and her contribution to the Home is hugely appreciated. It is a pleasure to be able to take care of her. Thank you for your continued support, you have all become very special to us.
February 2018
Recipient: Willersley House
Date: Thursday 01 Feb 2018
April 2017
Recipient: Willersley House
Date: Saturday 01 Apr 2017
