Willersley House

85 Main Street, Willerby, Hull HU10 6BY
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9.5 113 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1374

Fees subject to pre-admission assessment and needs dependency.

These prices are only a guideline, please contact Willersley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Willersley House Reviews (113)

Total of 113, showing 61-80
9.5

Willersley House has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Willersley House has 113 reviews.

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Date Published

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Review from C S (Daughter of Resident) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful carers took my mum to the pictures. She had such a fun time and talked about it for ages afterwards.

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Review from Margaret S (Daughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very impressed with the whole care package that my Mam is receiving. I live in Staffordshire, this is my first visit to Mam's new home.


After visiting I now have peace of mind that Mam and all the other residents are very well cared for.

Reply from Laura Barnsley, Home Manager at Willersley House

It was lovely meeting you when you visited Willersley House. Throughout the last few months we know your Mum has been through such a difficult time before moving to Willersley. Your Mum is such a lovely lady with a wonderful personality and since moving into Willersley has made some good friends here. Despite all the recent trauma she remains as positive as can be and hopefully 2019, with all our support, will be more uplifting for her.

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Review from Sandra S (Friend of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Entry to Willersley House is always met by a friendly, helpful person. I am always asked to take refreshments with my friend and to join in with any activity that is being held. The home is scrupulously clean, especially the weeks my friend is taken out on visits to places of interest, shopping and
social events. Birthday are always celebrated and of course, a decorated cake. Various volunteers are to hand to listen and to talk to residents and to entertain with quizzes and music. One volunteer runs a weekly shop, which my friend much appreciates, enabling her to have some independence and still keep in touch with currency. All in all, Willersley House deserves their "outstanding" award.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you; we are incredibly grateful to have such wonderful volunteers who work with us most days at Willersley House, so I am thrilled that you took the time to acknowledge the contribution that they make to our home. The home and our residents are very lucky to have them.

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Review from Steve W (Son of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the end, my father was cared for as I would hope to be cared for if I end my time being a resident of a home. I use the term home as that's what it was, not only to my dad but to me, as the staff without exception, were more like family than carers. I feel there should be a level above outstanding
as the support from the home has been exceptional, the whole experience from start to finish has been eased, from assessing my dad, giving him a happy life, to representatives attending his funeral.
I would like to thank all the staff for his care, but also for their support of the family during this very difficult time, I was especially moved by the very visible show of emotion from the staff during, and after, my Dad's last few days.
Whilst the primary focus was on my dad, I always felt that the family were also important, especially at the end when their support was very much appreciated. I not only miss my dad but the friendly people I met at Willersley.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for taking the time to review and appreciate our staff team. I know, as the Home Manager, I am very blessed to have such a fabulous bunch of staff, their effort, dedication and hard work is extremely valuable to the success of Willersley House and I could not be more proud of them as when I see a review like this.

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Review from D O (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother settled very quickly at Willersley House, we were able to put a lot of her pictures and photos on the wall (unlike a previous home). She is encouraged to join in all the various activities and enjoys outings to the local cinema, gardens. The food is excellent and mum has put on weight over
the first few months at being at Willersley and she is very happy.

Reply from Laura Barnsley, Home Manager at Willersley House

What a positive review. Our Head Chef is thrilled to hear that you find the food excellent, the team work so hard, sourcing fresh ingredients and constantly reviewing the Home's menus with the residents, so to have their efforts appreciated and your Mum is putting on weight is fantastic news.

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Review from Claire W (Granddaughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I already know gran is very happy here but was able to see first hand. I live in Australia and the carers are so helpful with my situation in facilitating skypes for me to see gran. This was my first visit in person and it was such a lovely welcoming happy place to be. Light and bright and clean. I
am very happy this is my gran's home.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your kind review. It’s lovely that you’ve had a chance to make it over here and I know your Gran is delighted. We absolutely love her! She makes me smile daily and her chuckle can often be heard around the Home. Your Gran is a delight and very much valued as a member of our Home.

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Review from J F (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of staff has been outstanding. The kindness they have shown has been exemplary. Our father has had a wonderful experience (though short) and has been able to live out his last days being shown kindness and respect. I cannot praise the staff enough. They have treated him with dignity,
which means so much to us. Everything about Willersley House is incredible and we thank the staff from the bottom of our hearts.

Reply from Laura Barnsley, Home Manager at Willersley House

Your Father in Law was a genuinely lovely man who we enjoyed caring for during his short stay with us. He enjoyed his outings and your regular visits always brightened his day. Your support regarding his care during this time was greatly appreciated and we’re pleased we were able to make his time with us more comfortable.

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Review from Greg W (Son of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her life at Willersley House where she feels very well cared for and enjoys the full life that is provided.
I have noticed that every effort is made by those caring for her to provide for all my mum requires in a holistic caring way.

Reply from Laura Barnsley, Home Manager at Willersley House

So happy to hear that your Mum is loving life in our home; it is so important to all of us that coming into to a residential care home does not mean the end for our residents, just an exciting new chapter.

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Review from J S (Daughter of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living at Willersley House for my mum is like a cross between living with your own family and a five-star hotel.

Reply from Laura Barnsley, Home Manager at Willersley House

Many thanks for your kind words. We are so glad to hear that your Mum feels that way about living here at Willersley. Your Mum is at absolute pleasure to care for. Willersley House just would not be the same without her.

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Review from S S (Son of Resident) published on 13 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Super building and setting with nice homely feel to it. Plenty of space inside with a good level of facilities. Staff and management are very caring and treat residents with respect.

Reply from Laura Barnsley, Home Manager at Willersley House

We are happy that you have commented on the home having a nice homely feel to it. We have always worked hard to ensure that first and foremost it is a place where our residents want to call Willersley House their home.

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Review from A W (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House provides a happy environment, in which the staff display outstanding levels of respect and care for the residents.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you - your Dad is a pleasure to care for and the staff say he is a true gent. It makes us all so happy to see how much he is improving daily and joining in the social aspect of the home; it makes our jobs so much more worthwhile knowing that we have made a difference in a person's life.

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Review from K C (Mother-in-law of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received is excellent. The staff are very pleasant and obliging. The residents have a wide range of activities in the care home and have excursions to the cinema, places of interest, etc.
My husband and I offer our services for outside visits and love helping wherever we can.
The staff are
so pleasant and welcoming and it is good to be able to assist.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for everything you do for our residents. The staff say it's so nice to have such supportive relatives and enjoy your company when you are here visiting Mum and on the trips out. Yesterday's trip was a fabulous day out, your support was hugely appreciated.

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Review from Julian D (Relative of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very friendly welcoming home, where family values matter. The staff are excellent and very caring, taking that extra time to make residents feel safe.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for a lovely review. As the Home Manager, I feel so blessed to have the most amazing staff and I’m so proud to hear that you feel that family values matter to us. I will pass your comments onto the staff.

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Review from Robin C (Son of Resident) published on 31 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last two and a half years of her life in Willersley House. We would absolutely recommend the home to others.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your kind words. Your Mum was an absolute pleasure to look after and made the staff smile. She was a delightful character and will be sorely missed.

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Review from Rachel B (Niece of Resident) published on 6 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s no wonder this home did so well in its inspection, it is first class. My aunt is so content and settled. She is busy and occupied every day. The staff work hard to give the residents a really good quality of life and for that, I am truly thankful. The home is always spotlessly clean and every staff
member is cheerful, they all seem to go out of their way to make us all very welcome.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for your review, it's so nice to see your Aunt so happy following all her initial problems. We are all so pleased that she has settled into the home and regained a real zest for life. She has a better social life than we do!

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Review from Valerie R (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Willersley House, Willerby for a few weeks before her death. The care she received was second to none, and I cannot recommend the home and the staff highly enough.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for a lovely review, I am so happy to note that you felt that the care was second to none, that is an amazing compliment to our staff team which I will most certainly be passing on to them.

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Review from Gareth B (Friend of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Willersley House on several occasions and it is such a warm and welcoming atmosphere. The new lady cook is fantastic.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you so much for your kind words and for your comments. We do try and ensure that our residents have the best and most relaxed atmosphere at all times.

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Review from Lauren R (Granddaughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service to my Grandma, lots of activities to keep her very well occupied, my Grandma is very happy.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Lauren for taking the time to review us. It's lovely to see you popping into the home so often to visit your Grandma and to know that she is happy and keeping busy.

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Review from H C (Daughter-in-law of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been extremely well cared for at Willersley House for well over a year now and has a really good quality of life. She is very well liked by the staff and has really started to come out of her shell and enjoy all the fun activities on offer. Very recently she has been on day trips
out to local parks and coffee shops with other residents. They have many photographs in well-organised files showing the family what a great time she is having. I cannot thank them all enough for all the great work that they are doing.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi there, Your Mother in law is an absolute pleasure to care for. She has such a fantastic sense of humour which has all my staff in stitches on a daily basis. Thank you so much for your lovely response.

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Review from B C (Granddaughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My granny has come on in leaps and bounds since being in Willersley House. She was pretty difficult to look after when she first arrived however with the help of the team, she now enjoys day trips to local parks and coffee shops, and joins in the activities with the other residents which would've seemed
impossible when she first arrived. She has a great quality of life at Willersley House and she's always making everyone laugh with her strong personality and sense of humour, which must mean she's having a good time. Thank you for looking after her so well.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi there, Your Grandma is such a pleasure to care for. She has all my staff in stitches on a daily basis and has an absolutely fantastic sense of humour. The progress she has made is incredible and has settled into Willersley House tremendously.

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Willersley House is calculated as follows: ( (123 Excellents x 5) + (107 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 236 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willersley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant

Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!

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Dave Williams

Job Title: Maintenance

Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.

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