Willersley House

85 Main Street, Willerby, Hull HU10 6BY
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9.5 113 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1374

Fees subject to pre-admission assessment and needs dependency.

These prices are only a guideline, please contact Willersley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Willersley House Reviews (113)

Total of 113, showing 81-100
9.5

Willersley House has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Willersley House has 113 reviews.

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Date Published

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Review from Dianne B (Granddaughter of Resident) published on 24 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been in Willersley House for nearly 3 months. She came directly from hospital following a serious illness and was very poorly. Within a few weeks, the staff at WH had worked their magic. She started putting on weight, her pressure sores were disappearing, she was clean, comfortable and so
very well cared for. 3 months down the line she looks amazing. The staff here are just brilliant I can't praise them enough. To be able to visit my nana (this weekend I've even bought her great grandchildren up) and see her relaxed and happy after so many years of struggling at home is a life changer. She can enjoy family visits without any stress. All the staff at WH should be commended for the time, effort and care they show to the residents (the carers, the cleaners, the chef and the catering team, the chaplain, the social coordinator, the therapists, office staff, managers, the hairdresser....the list goes on). Thank you all for taking such good care of my nana, she is very precious to us.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you, Dianne, our staff are thrilled with this review. A few kind words can really make our staff's day and to know that they have made a difference to your nana's life is amazing. It makes me so proud as the home manager to know that the residents of Willersley House are well looked after and that our staff are performing so well within their roles. Thank you.

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Review from P T (Resident) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Willersley House 5 and a half months ago and feel that I have settled well. On arrival, I received sensitive help and encouragement from the staff in coming to accept the loss of my own home and independence. I am always treated as an individual and can pursue my former interests and hobbies
as far as health and mobility allow. I enjoy the wide range of activities provided 'in house' as well as outings and entertainment and activities by visiting groups, volunteers etc. I am fairly capable at present but have no fears about the future as I see the compassionate care which is given to older, more frail residents. This is a friendly, caring community. Family members can visit and are made very welcome at all times.

Reply from Laura Barnsley, Home Manager at Willersley House

Oh Phyllida, what an amazing review, you have made our staffs day just knowing that they are appreciated and feel so valued within their roles. Thank you for your massive contribution to the home, you help us out and give up your own time to assist the staff with their day to day chores and for this, we are extremely grateful. Knowing that you are so happy makes our jobs so much more worthwhile.

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Review from Betty R (Daughter of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only recently moved into Willersley House but I have found the home to be of an excellent standard. The place is spotlessly clean and very well maintained. My mum's room had a new carpet and furniture ready for her moving in. All the staff have been brilliant with my mum and have made her
feel at home. There is always something going on and it's the next best thing to her own home. The cooks are so good and the food that comes out of the kitchen is amazing.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi Betty, Thankyou for your kind words. Your Mum is an absolute pleasure to care for and has settled in really well. If we ever can't find the staff they are always with your mum in her room having a cup of tea and a chat!

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Review from B H (Daughter of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being shown around to moving mother in we have been made to feel very welcome and nothing seems too much trouble from the handyman to the office workers all have been helpful.
Yesterday we attended our first function for residents and relatives. The sun shone while we enjoyed the very tasty picnic
prepared by the cook. If that is the standard the residents enjoy they are very lucky.

Reply from Laura Barnsley, Home Manager at Willersley House

What a lovely review to read, as the Home Manager it is reassuring to know that our staff are performing well in their roles. I will pass on your comments to the team, we all had a lovely day at the picnic and it was so nice to see the event well supported by our residents' families. Heres to many more!

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Review from Paul W (Son-in-law of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody there is fantastic. I know not to use names- the care workers are brilliant. Nothing is ever too much trouble for any of them. The food is excellent by the lovely chef who cooks for anyone's needs. We take our pet dog and all the residents love her, people are so friendly and the home is very
clean and big with no smells. If anybody needs this and is looking for a short or long term stay I really cannot fault it. The chef will even cook for any visitors to the home and us for free.

Reply from Rebecca Blakeston, Senior Care Assistant at Willersley House

Thank you for your kind comments, it truly means a lot to all the staff! It makes a wonderful change when visitors bring in their dogs, the other residents respond so well, regardless of their health conditions and its a welcomed addition for the staff also.
Thank you for your comment regarding the high level of cleanliness, our domestic team work hard to ensure the home is to a high standard at all times.
The kitchen staff will be happy also with the comment regarding the food, they work hard to accommodate everyone's needs and preferences, which can be a task in its self. Thank you once again!

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Review from Jane M (Wife of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am impressed with the excellent care my husband has received during his respite stay at Willersley House. Our family has been made welcome when they visit. Everyone is friendly, helpful and nothing is too much trouble. There is a very good atmosphere in this home which is noticeable as soon as you
walk in. Every effort has been made to create a comfortable and pleasant environment for residents.

Reply from Gill Irwin, Senior care at Willersley House

It was a pleasure to meet your lovely family, I hope you are all keeping well. I miss our chats, feel free to pop in at any time.

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Review from D C (Brother of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House is set in very pleasant surroundings which can be enjoyed by residents and visitors alike during the summer months. Speaking from my own experience (I visit at least twice a week) visitors are made most welcome by the staff. The residents are always encouraged to join in with activities
which are numerous and various enough to suit all tastes (the coffee and biscuits always help as well) and you are never pressured to leave. Regrettably, over the last 30+ years, I have visited people in 4 or 5 care homes, none of which compared favourably with this one.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you. I will pass your appreciation on to the staff team, the activities coordinator will be especially delighted that the activities have been mentioned as she works so hard to include all the residents. She does try to ensure that every day our residents, all of different abilities, are able to participate with others and to hopefully give them a sense of accomplishment.

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Review from Greg W (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for 4 years. The care has been excellent, adapting as her needs have changed as her health and mobility have declined. The surroundings are pleasant and well maintained. Staff are caring and considerate of each resident's needs. As far as possible a real "home from home".

Reply from Rebecca Blakeston, Senior Care Assistant at Willersley House

Thank you Greg for your kind words. The staff work hard to ensure that person-centred care is delivered all the time regardless of the situation or health requirements. Caring for your mother is a pleasure despite inital teething problems four years ago. Staff soon identified her likes and dislikes and we as a team overcame this together. She is a well loved resident and is part of the Willersley Family as are you!

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Review from Peter Y (Son of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my Dad passed away on 2nd May 2017 after living at Willersley House for over 6 years. We found the home very clean, well maintained and with a friendly atmosphere. As a retired local preacher, my Dad appreciated the weekly church services and the pastoral care given by the Chaplain as well as
other organised activities. The dedication and care given by all staff were excellent and, although very busy at times, always found time to answer any questions or concerns that we had. The staff at the home did everything possible to ensure he remained at Willersley House as his condition deteriorated and he began to suffer from falls, with the management team keeping us informed of any concerns regarding his welfare and arranging meetings to discuss strategies to reduce such incidents.
When end of life care was needed my Dad was treated with utmost dignity and respect and the well-being of family members present during this emotional time was dealt with compassion by all staff.

Reply from Rebecca Blakeston, Senior Care Assistant at Willersley House

Thank you for responding Peter, we all send our love to you and your family at this difficult time. Thank you for acknowledging the care standards that all residents receive, we all ensure that residents receive person-centred care at all times, including end of life care. It means a lot when relatives see the hard work that we, as a team give. At times like this it can be a tough job and emotionally hard but its rewarding and we feel like we have made a difference.

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Review from Katherine B (Friend of Resident) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently visited this home for the first time due to living a distance from my friend, I was very impressed with the lovely, clean environment and facilities on offer. The home manager is absolutely superb and very knowledgeable. Today, having met the deputy home manager, I can say that she is
kind, caring and very efficient. My friend couldn't have chosen a better care home and I feel confident that she is so well looked after.

Reply from Laura Barnsley, Home Manager at Willersley House

I am so happy that your friend has settled into the home, it's so nice to see her joining in all the activities, she is so busy most days and really enjoying her time with us. Please know that you are more than welcome to come and join her for a meal at any time. We would love to see you

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Review from Valerie A (Friend of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this residential home as one of the best I have visited. The staff are always welcoming, helpful and caring towards the residents. I have visited a lady for over three years who had to come to Willersley House when she could no longer remain physically in her own home. She was mostly on the ball
up until she passed away. She was happy at Willersley House and if had a grievance always found the staff available to sort the matters out. I also visit another friend who has dementia and I find the staff most caring towards her as well.

Reply from Laura Barnsley, Home Manager at Willersley House

What an absolutley lovely compliment Val, to say that our home is one of the best that you have visited. Thank you so much for taking the time to review us.

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Review from Joanne R (Daughter of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House is a lovely, caring & friendly home. Mum was only here from Nov 16 - Jan 17, but the staff made her last couple of months more bearable and comfortable. When we visited Mum the staff made us feel very welcome. I know Mum was happy here and really cared for to an extremely high standard.
She had a lovely room and ensuite, she was impressed with the high standard of cleanliness in the home. This home has a warm friendly atmosphere, spotlessly clean, wonderful staff, who can't do enough for the residents and made us as a family visiting extremely welcome. I would have no hesitation in recommending Willersley House to anyone. We will be forever grateful to all the staff who cared for Mum here, thank-you so much from all the family.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you, Joanne, for such a positive review. The staff will be thrilled to hear this as we all miss Shelia terribly, she was a lovely lady who was a delight to care for.

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Review from Tara G (Friend of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely, friendly home with a nice atmosphere. The staff are very caring and excellent. Our friend has been a resident for over a year now and seems very happy and content.
The daily activities are very good and varied. The home is very clean and has good amenities.
There are so many positive
things to be said about Willersley House and the staff.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Tara for taking the time to comment on Willersley House, what a lovely positive review, I will pass your kind words onto our staff group.

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Review from Brian L (Husband of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with a nice warm atmosphere. Nothing is too much trouble for the staff and the home is managed very efficiently. The setting could not be better - lovely grounds in a village, close to the shops and other amenities.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Brian for your nice comments. I know that your wife is only with us here on respite, however we have really enjoyed having you both with us around the home and feel that we have made some firm friends. Please do keep in touch and pop in to see us from time to time.

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Review from Ann W (Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring staff (the most important aspect of any care home) Beautiful, welcoming, clean environment. A good test is how long the staff have been here and how happy they fell here!

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Hi Ann, Thankyou very much for your kind words. We consider ourselves as one huge family with all our staff and residents. In our experience this enhances the wellbeing of our residents. I look forward to coming into work everyday!!

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Review from M G (Friend of Resident) published on 6 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting an old friend in the home last month, I must say, my family and I were very impressed at how the home was run, the staff were excellent and very caring. The home is very well maintained, a nice atmosphere and has a very homely feel to it.
My Mother spent her last few years in residential
care and although she seemed happy, it was not a patch on your home.

Reply from Laura Barnsley, Home Manager at Willersley House

What a lovely review, it's so nice to hear that you think we are a lovely home, you are more than welcome to come at any time and join us for lunch or afternoon tea.

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Review from A E (Friend of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recently visiting my friend in Willersley House. On arrival, I was greeted by such polite and welcoming staff. Each time I visit, the home is always like walking into a home from home environment. It is always a pleasure to see my friend and I know that she is so well cared for. I know how much
she enjoys all the activities and the fantastic atmosphere that is always felt throughout. Thank you.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you for such positive comments, it is so lovely to see our residents participating in the many activities on offer and to know friends and relatives from an outside view point appreciate how well our residents are cared for.

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Review from Sally P (Daughter of Resident) published on 29 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the home for a month and we are so pleased with the care and treatment she is receiving. The staff are pleasant and very caring and really seem interested in all of the residents. We have been trying to stay with our mother through her illness and now feel happier than before at
leaving her for longer periods as I am confident in the care she is receiving and know they will ring us immediately if they have any concerns. I am so happy that 'Willersley House' had a room for my mother as we had reserved many places and this was by far the best!

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Review from Lesley F (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities are always varied with potential for residents to participate should they wish. Allowing less able residents to observe activities gives stimulation. Including relatives adds to the residents enjoyment. Staff are always enthusiastic and supportive.

Reply from Laua Barnsley, Home Manager at Willersley House

Thank, you, Lesley for your kind review, we are looking forward to seeing more of you now you have retired, both you and your husband bring an added enthusiasm and energy to our activity groups and we love to see your Dad smiling. Thank you for all your support.

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Review from Christine (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care over a period of nine years until dementia meant further, specialist care was needed.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank, you, Jeanette so much for taking the time to review us, please feel free at any time to pop into the home for a chat and a cup of tea, we would love to see you and keep in touch.

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Willersley House is calculated as follows: ( (123 Excellents x 5) + (107 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 236 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willersley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant

Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!

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Dave Williams

Job Title: Maintenance

Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.

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