Willersley House

85 Main Street, Willerby, Hull HU10 6BY
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9.5 113 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1374

Fees subject to pre-admission assessment and needs dependency.

These prices are only a guideline, please contact Willersley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Willersley House Reviews (113)

Total of 113, showing 21-40
9.5

Willersley House has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Willersley House has 113 reviews.

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Review from D B (Son of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House continues to maintain its usual high standards to an exemplary degree. The staff are very polite and courteous and are great ambassadors for Willersley House. The atmosphere and general ambience displays all the hallmarks of a five-star care home. Well done staff!

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Review from Margaret P (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall my experience visiting my mum, since she moved into Willersley House in March, has been excellent. The care, support and staff are first class making her feel really supported and safe. Their friendliness has had a huge impact on Mum's settling in. Plenty of activities to keep her amused and
occupied. She initially had a few issues with food as she is a vegetarian but after a few discussions, she is content with the food. A very well-run home.

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Review from Andrew S (Son-in-law of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mother-in-law twice since she recently moved into Willersley House. Pleased to see a friendly welcome from the staff on duty who greeted my mother-in-law by name. A programme of activities was available throughout the week for residents to attend if they wish, I didn't witness any myself.
Cleanliness appeared good, can't comment on the food. My mother-in-law reports that the staff are lovely and the food is good. She appreciates the religious services held regularly at the home.

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Review from D W (Nephew of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt moved to Willersley House from another care home where we had issues with the standard of care being provided. The staff at Willersley were brilliant in helping us make the move as quickly as possible. Now my aunt has settled in at Willersley she is so much happier. She loves the food and all
the activities which she enjoys. The standard of care being provided is excellent.

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Review from Deborah R (Daughter of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Willersley House Care Home is the best there could be. The staff are wonderful and attentive to the residents. Nothing is too much trouble for them. They treat everyone with dignity and respect. Family and friends can visit any time and are able to have privacy either in the quiet room or in the resident's
own room. I would highly recommend the care home to anyone who is thinking of making that next step.

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Review from Susan B (Daughter of Resident) published on 25 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley is a lovely home. There is so much love and care shared. The staff are extremely caring and the residents, too, are caring and concerned for each other.
My mum enjoys the activities and the services.
The food is a hit too, she really enjoys it - eating things she's not eaten for years!

Reply from Jen Lawrence, Home Manager at Willersley House

Thank you very much for taking the time to leave this review. I am very grateful for your kind words and will be sure to share them with my team.
We are very happy to hear your mum enjoys the food, activities and services here at Willersey House as it is our great pleasure to be able to care for and support her as she enjoys her later life. Thank you again.

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Review from V W (Resident) assisted by family/friend published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful home, everyone is very friendly, very clean, no smells. A choice of two meals, bedrooms are excellently thought out for residents, a lovely playroom; entertainment twice a day every day, great facilities - beautiful grounds. No strict visiting. Management and staff are always available.
All residents are very happy. A home from home.

Reply from Jen Lawrence, Home Manager at Willersley House

Thank you very much for taking the time to complete this review. Your positive comments are lovely to hear I will be sure to share these with the team at Willersley House. It is our pleasure to support and care for you, we are so happy you have settled in and are happy. Thank you again.

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Review from C T (Daughter of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience was outstanding. Mum needed respite care at short notice after a bad fall. The management and staff could not have been more obliging or professional. Mum was treated with dignity and kindness throughout her short stay.

Reply from Jen Lawrence, Home Manager at Willersley House

Thank you very much for taking the time to leave this review, I am very grateful for your kind words and will be sure to share them with my team. It was our pleasure to support mum during her stay with us and a privilege to contribute in a small way to her confidence and recovery. Please send her our best wishes. Thank you again.

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Review from John E (Nephew of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my aunt has been first-class. The staff are caring, professional and deliver excellent service. Would highly recommend this care home.

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Review from L D (Daughter of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House is a lovely, friendly residential home. It has a homely feel about the place and the residents are well catered for in terms of care, meals and activities. The manager's door is always open for both residents and their families. Some of these new homes' advertising bars, cinema, and
cafe facilities are all very modern, but not intimate. Willersley House is run as a big family unit, where the residents can meet up for stimulating activities, musical afternoons or a good discussion about current affairs. On the other hand, residents can remain in their own cosy rooms if this is their preference.

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Review from J B (Friend of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff very friendly and helpful. They telephone with updates when I cannot visit or if there are any problems this is the best care home I have visited.

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Review from Janet P (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House is a lovely place to live. My mum has been there a month now and has settled in so well. She feels very much at home in her room, surrounded by furniture she was able to take with her. She looks forward to the meals and is full of praise for her carers, who treat her with respect, kindness
and warmth. Visitors are always welcome and never made to feel they're getting in the way. There are lots of daily activities on offer for residents to join in with if they wish, and there's always someone around with time for a chat - no one need feel lonely there! The rooms are bright and clean, and the atmosphere generally is that of a big happy family. I am so pleased we found Willersley.

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Review from Jill T (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Willersley House for two years and then Covid hit. She really enjoyed the home, especially the activities and going out. With Covid, she was unhappy so came to live with me. However, after two years she wanted to return to the home which she did in October 2021. Unfortunately, four or more
of the senior team had left and so did the chef. Standards were affected but now have been restored to their exceptionally high standard. Credit to all staff.

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Review from Adele J (Friend of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly caring home - approach to all in the home is excellent.

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Review from D C (Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, warm, caring and sympathetic. Thourough and efficient 24/7. Respect for privacy. Reliable daily routine. Secure and safe ambience where you can relax. Open to all visitors but maybe needs easier access to qualified medics. Good activity programme choices.

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Review from E W (Resident) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been on "holiday" for a fortnight's stay. Found the staff friendly and so much help to the residents.

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Review from P G (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very, very friendly staff - warm and welcoming. The room was basic but clean. They all (staff) looked after Mum from start to finish. Although Mum was confused initial, she settled in and, in fact, will be spending another period shortly.

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Review from S H (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's health and well-being have improved while being a resident at Willersley House. The staff are cheerful and caring.

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Review from G H (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely, homely atmosphere in a beautiful, well-maintained building. All staff, whatever their role, are friendly and respectful to the residents and each other. Any concerns staff or I have regarding Mum are happily discussed and an action plan is agreed upon and acted on. Mum continues to be supported
in settling in in her new home of four months and staff understand how hard it can be moving into a residential home. The activities are very well organised and residents involved in choosing upcoming events and whether to take part on the day.

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Review from Keith L (Son of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been resident in Willersley House for a couple of months. The staff are very much "on the ball" and very caring and professional. When he arrived, I sought out the Chaplin and asked her to come and introduce herself. She already knew my father was arriving, this level of coordination
shows that this is a well run home, working efficiently, and has only continued very well over the next few weeks.
His only complaint is that sometimes there is too much food, and he can't always finish it all!

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Willersley House is calculated as follows: ( (123 Excellents x 5) + (107 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 236 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willersley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant

Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!

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Dave Williams

Job Title: Maintenance

Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.

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