Willersley House

85 Main Street, Willerby, Hull HU10 6BY
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9.1 106 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.
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Care Provided by Willersley House

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1374

Fees subject to pre-admission assessment and needs dependency.

These prices are only a guideline, please contact Willersley House to find out the exact price for your requirements.

Contact Willersley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willersley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • MHA
  • Voluntary / Not for Profit Owned

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Willersley House Reviews (106)

9.1

Willersley House has a Review Score of 9.1 (9.106) out of 10, based on 9 reviews in the last 2 years.
Over all time Willersley House has 106 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willersley House
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Total of 106, showing 21-40
Review from J B (Friend of Resident) published on 18 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, staff very friendly and helpful. They telephone with updates when I cannot visit or if there are any problems this is the best care home I have visited.
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Review from Janet P (Daughter of Resident) published on 6 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willersley House is a lovely place to live. My mum has been there a month now and has settled in so well. She feels very much at home in her room, surrounded by furniture she was able to take with her. She looks forward to the meals and is full of praise for her carers, who treat her with respect, kindness
and warmth. Visitors are always welcome and never made to feel they're getting in the way. There are lots of daily activities on offer for residents to join in with if they wish, and there's always someone around with time for a chat - no one need feel lonely there! The rooms are bright and clean, and the atmosphere generally is that of a big happy family. I am so pleased we found Willersley.
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Review from Jill T (Daughter of Resident) published on 7 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Willersley House for two years and then Covid hit. She really enjoyed the home, especially the activities and going out. With Covid, she was unhappy so came to live with me. However, after two years she wanted to return to the home which she did in October 2021. Unfortunately, four or more
of the senior team had left and so did the chef. Standards were affected but now have been restored to their exceptionally high standard. Credit to all staff.
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Review from Adele J (Friend of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely friendly caring home - approach to all in the home is excellent.
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Review from D C (Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming, warm, caring and sympathetic. Thourough and efficient 24/7. Respect for privacy. Reliable daily routine. Secure and safe ambience where you can relax. Open to all visitors but maybe needs easier access to qualified medics. Good activity programme choices.
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Review from E W (Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been on "holiday" for a fortnight's stay. Found the staff friendly and so much help to the residents.
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Review from P G (Son of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very, very friendly staff - warm and welcoming. The room was basic but clean. They all (staff) looked after Mum from start to finish. Although Mum was confused initial, she settled in and, in fact, will be spending another period shortly.
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Review from S H (Daughter of Resident) published on 21 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother's health and well-being have improved while being a resident at Willersley House. The staff are cheerful and caring.
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Review from G H (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, homely atmosphere in a beautiful, well-maintained building. All staff, whatever their role, are friendly and respectful to the residents and each other. Any concerns staff or I have regarding Mum are happily discussed and an action plan is agreed upon and acted on. Mum continues to be supported
in settling in in her new home of four months and staff understand how hard it can be moving into a residential home. The activities are very well organised and residents involved in choosing upcoming events and whether to take part on the day.
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Review from Keith L (Son of Resident) published on 17 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been resident in Willersley House for a couple of months. The staff are very much "on the ball" and very caring and professional. When he arrived, I sought out the Chaplin and asked her to come and introduce herself. She already knew my father was arriving, this level of coordination
shows that this is a well run home, working efficiently, and has only continued very well over the next few weeks.
His only complaint is that sometimes there is too much food, and he can't always finish it all!
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Review from Irene H (Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willersley House has been very reassuring in every way. I am happy living here.
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Review from Hilda T (Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy living here, been here for a long time and it is home from home.
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Review from Clarice G (Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think I am settling down in this small place and have everything require, like and want. It is now home.
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Review from Yvette N (Niece of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When visiting the home it really does feel like home for the residents. Warm, friendly and inviting. All the staff are amazing, it is evident the residents are their main concern. All the residents are happy, comfortable and content. When a resident started to get upset the staff comforted her instantly.
The interaction between all staff including care, management team, kitchen, laundry and maintenance with the residents is outstanding. Well done to you all and thank you.
Reply from Rebecca Blakeston, Deputy Manager at Willersley HouseThank you so much for your positive review. We all strive to ensure that we have that "family feel" here at Willersey House as soon as you walk through the door.
We really appreciate the lovely feedback and I will pass on your thanks to all departments.
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Review from Glenda B (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite staff changes and shortages, we still manage to retain the family atmosphere of this home. We are lucky in having an excellent activity timetable and an outstanding events organiser. We have a service twice a week and attend if we wish. I feel very much at home here.
Reply from Megan Cooper, Home Manager at Willersley HouseThank you for your review. It's lovely to hear how much you enjoy being with us at Willersley House and that we are providing a homely environment and a great atmosphere. With dedicated Social Care Facilitators and Chaplain, we are able to provide individual and unique activities and events at Willersley House that are second to none.
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Review from J F (Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very obliging and friendly, make you feel at home. So decided to stay.
Reply from Megan Cooper, Home Manager at Willersley HouseThank you for your review. With a new management team in place, we will be looking at the areas highlighted to make your stay with us more enjoyable.
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Review from P C (Resident) assisted by family/friend published on 21 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During my rehabilitation stay, I could not thank them enough for the care and attention I received.
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Review from Beth C (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96-year-old father had only been a resident at Willersley House for 6 months when he succumbed to the illness that sadly led to his death. I cannot praise the staff of the home highly enough for the dedicated and professional care he was given, and at a human level, the loving-kindness he was shown.
Knowing that end of life care was required, we were privileged to be able to spare dad the trauma and upheaval of hospital admission, entrusting him instead to the exceptional care of the staff at the home. He was cared for throughout his illness (and indeed, has been ever since his admission) with dignity, respect, sensitivity and dedication. Every single member of staff plays such a vital role in the wonderful team at Willersley, and I'm so happy he could join this lovely community in his final months. I was so grateful to be allowed the compassionate end of life visiting, and I was so touched by how well I was looked after too! Thank you so much, from the whole family.
Reply from Laura Barnsley, Home Manager at Willersley HouseThroughout the unexpectedly short time your dad was with us at Willersley, I can honestly say he was a true gentleman. Several of the residents have commented on how much they miss him already. In the time he was here he settled into the family and will be well and truly missed as he made such an impact on the staff and residents. We will miss his bad jokes which really did highlight our day. We’ve enjoyed getting to know his extended family too. We will miss our chats and how much he loved his gin!
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Review from Toni W (Daughter of Resident) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Willersley for almost four years now, and she thinks of it as “home”, which it is – a warm, friendly, caring place.   
I have peace of mind knowing that the quality of care and support she receives is second to none. Staff are highly skilled and competent – all have a genuine interest
in mum’s changing needs and complete well-being.
The home is immaculate, comfortable, spacious and well maintained, inside and outside.
It is an extremely pleasant place to visit, and everyone goes out of their way to make visitors feel welcome – nothing is too much trouble.
The team have risen admirably to the extra challenges and added pressures caused by the pandemic, and we have all been kept so well informed of the ever-changing circumstances.
All the staff are passionate about providing the very best care they can for the residents, showing compassion, kindness, respect and dignity. They are brilliant and deserve the highest praise.
Reply from Laura Barnsley, Home Manager at Willersley HouseThank you for your kind words; it is appreciated that you have recognised what a fabulous team we have. As the Home Manager, I feel truly blessed to have such an amazing bunch of people to care for our residents.
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Review from Hazel B (Daughter of Resident) published on 13 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Willersley House for 5 years and I can honestly say that every member of the team, without exception, are cheerful, dedicated, hard-working and a credit to their profession. They treat all residents and their relatives with compassion and respect. It has been hugely comforting during
the pandemic to know that my mum was so well looked after, right up to the end, as she sadly passed away in September. The home itself is clean and bright, activities are varied and numerous, and the food is home-cooked and nutritious. Willersley should be held up as a shining example of how we would all like to be looked after in later life. If I could give a higher accolade than absolutely outstanding I would.
Reply from Kathy, Chaplain at Willersley HouseThank you for your kind review. We are all missing your mum. She was kind, gentle and very quiet. She was a joy to care for and she viewed everything so positively, she never complained or moaned about anything. She took everything in her stride and appreciated the opportunities to continue her faith journey while with us. We will remember her in our prayers.
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Current Review Score: 9.1 (9.106)

Overview of Review Score

The Review Score of 9.1 (9.106) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.406 for Willersley House is calculated as follows: ( (54 Excellents x 5) + (43 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 106 Ratings = 4.406
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Willersley House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall Outstanding

  • Caring Outstanding
  • Effective Outstanding
  • Responsive Outstanding
  • Safe Outstanding
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!

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Dave Williams

Job Title: Maintenance Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.

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