Willersley House

85 Main Street, Willerby, Hull HU10 6BY
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9.5 113 Reviews
  • Willersley House, Hull
Located in the peaceful village of Willerby, Willersley House is a historic building with ties to renowned bread maker Hovis Jackson. The care home, which holds an “Outstanding” CQC rating across all categories (April 2021), offers residential care with 34 newly refurbished, single en-suite rooms designed for comfort and privacy.

The gardens at Willersley House provide a tranquil retreat for residents, featuring a spacious lawn, a courtyard for gardening projects, and accessible patio areas. Residents enjoy participating in the gardening club, planting bulbs and seeds, while the vibrant courtyard blooms with flowers and greenery throughout the seasons. Inside, the fish tank under the grand staircase adds to the peaceful atmosphere, with goldfish entertaining residents with their flips and jumps.

The home offers personalised residential care in a compassionate, family-like atmosphere, with an "Outstanding" CQC rating that highlights the dedication to quality in all aspects of care. Many staff members have been with the home for over a decade, fostering trust and a sense of community. The home features on-site amenities such as a hair salon, wheelchair-accessible spaces, and 24/7 call systems in each room. Residents enjoy a range of activities, from crafting and quizzes to outings to local attractions like Hornsea Beach and The Deep aquarium.

Willersley House provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential care, the team at Willersley House are here to help.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1225 – £1374

Fees subject to pre-admission assessment and needs dependency.

These prices are only a guideline, please contact Willersley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (34)

Willersley House Reviews (113)

Total of 113, showing 101-113
9.5

Willersley House has a Review Score of 9.5 (9.487) out of 10, based on 20 reviews in the last 2 years. Over all time Willersley House has 113 reviews.

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Review from Linda H (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is wonderful to know that mum is safe, happy and well cared for. She has blossomed since she moved into Willersley and had made new friends with residents and carers. There is a lovely atmosphere in the home and the staff are very attentive and caring. The new seating area at the front of the house
gives better access for residents and makes it look like a 5 star hotel!
Most importantly it feels like home for mum.

Reply from Laura.barnsley, Home Manager at Willersley House

Thank, you, Linda for taking the time to write a comment about the home. We are so happy to see the outside courtyard being used and enjoyed by the residents, we are now in the process of building a traditional ice cream hut which we hope will become a popular addition to the home.

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Review from Julie S (Relative of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative of mine has been living at Willersley House for the last 3 years, I found the home, clean, friendly, amazing staff, always asking if relatives want a drink etc. My mother-in-law looks younger each time I see her, could not rate the home any higher.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank, you, Julie for taking the time to review Willersley House, your comments were welcomed very warmly from the staff group as we all feel that you and your family are part of our team. Thank you so much for all the support you have given us recently, especially helping us to renovate our inner courtyard. The residents love this area and we could not have achieved this without your help

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Review from R H (Grandson of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly welcome and good security measures/safety aspects to entry and exit. I feel very confident in my Grandma's safety. All staff I have come across are helpful and friendly. The environment is always clean and seems well looked after. There is a good range of facilities and amenities on the
site which helps with my grandma's daily routine. Overall is a safe and friendly environment with very helpful staff.

Reply from Gill Irwin, Senior Care Assistant at Willersley House

It was lovely to read your review, we are especially pleased to hear that the staff are welcoming and helpful. Your Grandma loves having her family around her so it is important to us that you feel so welcome within your Grandmas home.

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Review from Katie H (Granddaughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home staff very friendly always make my children and I feel very welcome and comfortable. The introduction of the new tea bar is brilliant allowing relatives/friends to help themselves to crisps/fruit etc. I go home knowing my relative is very cared for here.

Reply from Laura Barnsley, Home Manager at Willersley House

Thanks, Katie, you know we love to see you and the children as we have watched them growing up these past three years. You are such a lovely family and we are so grateful for your help and support in the care of your Grandma

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Review from Judy (Stepdaughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather became unable to live at home after two falls. We were offered a lovely room which had to be redecorated first. Unfortunately, he was readmitted to hospital and contracted a virus. This made him frail and confused. The staff could not have been more supportive on his arrival. Despite problems
at the beginning. Everyone was kind, helpful and encouraging. My stepfather is now happy, safe and working more like himself. I am so pleased. I live 300 miles away and no longer have the stress of worrying how he is coping. What a relief!

Reply from Gill Irwin, senior care at Willersley House

Lovely to hear from you, thank you for taking the time to fill out the form it was very much appreciated. Your Stepfather has quickly become part of the Willersley House family. He is a lovely gentleman and a pleasure to care for.

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Review from Tim B (Son of Resident) published on 11 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lives in Yorkshire and I live in Gloucestershire so my irregular visits mean that I need to be totally confident in the care Mum receives. Mum has been a resident of Willersley for some seven years now and every time I speak to her or see her at what she warmly regards as her "home", I am reassured
that her choice of care home was spot on. Whatever the challenges of recruiting staff for such challenging work , I know that Laura has put together a first class team and am really chuffed that Mum is being looked after by folks who really do care about her. MHA stands for something significant and that's not simply its Methodist heritage, more crucially, it's about people who work tirelessly to give elderly folk a meaningful and dignified life in their final years.


For me, Willersley stands head and shoulders above so many of the other care homes I have visited.

Reply from Laura Barnsley, Home manager at Willersley House

Thank you,Tim, for your kind words, your mother is very special to us given that some of us remember her as a volunteer all those years ago, your mum has done so much for this home over the years and for that, we are truly grateful. It is now our turn to have the pleasure of looking after her.

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Review from Moyra E (Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was moved from a care home where I didn't get treated very well. The moment I arrived at Willersley I knew it was different. Willersely haws a warm and caring atmosphere. All the staff are helpful and kind. The food is good and all home cooked. The room is spacious and light looking onto the gardens.
I would recommend anyone to come and stay at Willersley. I have been very happy and cared for the month I have been here. Thank you to all at Willersley House.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Thankyou Moyra for your review. When you arrived at Willersley House we all knew how difficult this must of been for you spending time away for your husband. During your recovery here at Willersley House we all feel that we have made a friend and hope to keep in touch with you and your family.

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Review from Anita (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My auntie and later on my Mum both lived at Willersley House. I had no concerns about my Mum moving in as we had both seen how well my auntie was being looked after. The home provides a high level of activities and guest entertainment. Visitors and relatives are not made to feel a nuisance. In my mum's
final illness when I was pretty much staying at Willersley House I became more aware of how staff did not cut corners in terms of health and hygiene issues as well at looking after her as best they could in a busy home. The bedrooms and public rooms were always clean. The laundry done regularly and returned promptly. The staff were always very busy but had time to answer questions. If they had any concerns they rang me up to let me know what was happening with my Mum or to try and solve any of their concerns over the phone. I think my Mum and Auntie were lucky to have lived at Willersley House. I knew that they would both be well looked after and I did not have to worry about them being there. It was good to visit and see them having a laugh and a joke with nursing and now nursing staff. I like to think that should I need to go into a care home that I will be as well looked after.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Anita for your review. as a staff group we miss both your Auntie and your Mum as they were both so full of fun and made us laugh continuously throughout their time living at Willersley House. They were both such characters and it was a joy to care for them both.

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Review from Chris Z (Son of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willersley House provides excellent support to my mother. They monitor her health on a daily basis and support her needs with activities, pastoral care and medical care.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Chris for taking the time to review us, your feedback and your Mum are both very important to us all

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Review from Rebecca S (Friend of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently visited Willersley House and living some distance from my friend I was pleasantly surprised at how well and happy my dear friend is! Couldn't recommend the place high enough!

Reply from Gill Irwin, Senior Care Assistant at Willersley House

Thank you for your kind words and taking the time to review us, we are very pleased that your friend has settled and is more than happy in her new home. We hope to see you again very soon.

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Review from Pamela L (Daughter of Resident) published on 11 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mum died on 14/3/16 but had eight years of wonderful care.

Reply from Sophie Moody, Deputy Home Manager at Willersley House

Thankyou so much for your review. Your mum was part of Willersley House for such a long period of time. We have shared many joyous moments which we will all never forget. Such a pleasure to care for. Missed dearly.

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Review from Andrew S (Nephew of Resident) published on 13 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle moved into Willersley House in June 2015 and I was immediately impressed by the positive attitude of the staff.
The room had been redecorated and was very clean and tidy.
My Uncle was a person with high standards and these were more than provided for by this Home and all the staff.
He was
always complimenting the care and attention given to him - meals were always to a very high standard.
As a very regular visitor I always found the Manager and her staff very approachable and always willing to provide help and advice.
I have no hesitation in thoroughly recommending the MHA and Willersley House - many thanks to them.

Reply from Laura Barnsley, Home Manager at Willersley House

Many thanks Andrew for taking the time to comment on your late Uncle's stay at Willersley House. Although the time he spent with us was short, the staff were so happy to have met and cared for him. He was such a true gentleman.

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Review from Glynis S (Daughter of Resident) published on 5 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has now been a resident at Willersley House for more than six years and although her health and mobility has declined with her advancing years, the love and care shown to her by all the staff has been exemplary. They treat her with dignity and respect as they do with all the residents, sometimes
under 'trying' circumstances. Mum is fortunate to have a fantastic keyworker for whom nothing is too much trouble.
The home is always kept clean and tidy and visitors are welcome at anytime. There is a choice of menu and the meals can be adapted to fit each individual's likes or dislikes. Residents can choose to stay in their own rooms or join others in the comfortable lounge which has a large TV screen or enjoy the tranquility of the quiet room. Activities for the residents take place most days and there are usually two Christian services held each week with visiting preachers.
I do not hesitate to recommend Willersley House should you be searching for a home for your loved one.

Reply from Laura Barnsley, Home Manager at Willersley House

Thank you Glynis for such lovely comments. Your Mum, having been a volunteer at Willersley House for many years prior to becoming a resident is a much loved, well known and respected lady and her contribution to the Home is hugely appreciated. It is a pleasure to be able to take care of her. Thank you for your continued support, you have all become very special to us.

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Current Review Score: 9.5 (9.487)

Overview of Review Score

The Review Score of 9.5 (9.487) out of 10 for Willersley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.487 for Willersley House is calculated as follows: ( (123 Excellents x 5) + (107 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 236 Ratings = 4.487

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willersley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (2)

Tracey

Tracey Cooke

Job Title: Senior Care Assistant

Joined: 2015

Tracey is one of the day Senior Carers at Willersley House. She started as a Care Assistant and has progressed into the Senior Role earlier this year.
Tracey enjoys the great team work, lovely atmosphere and the lovely residents at Willersley House. Tracey expresses how Willersley House is such an enjoyable place to work, she doesn't feel like it's work!


Outside of work, Tracey loves spending time with her family, she has 3 children who keep her extremely busy!

No image found

Dave Williams

Job Title: Maintenance

Joined: 2016

Dave has been at Willersley House since 2016 and is our maintenance operative. He has previously been self employed for over 30 years as a builder and also a lorry driver. He decided in 2016 to have a career change and join us full time in 2017 which he has found so mentally rewarding.


Dave says "going to work at Willersley House is an absolute pleasure". "The home's atmosphere is great and the residents make me smile and laugh every day with their wit and humour", Dave also explained how the staff have a great bond and get each other through the bad times and really "pull together".


Dave enjoys racing cars, dog training and gardening in his spare time.

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