Windsor Court Care Home, Goole, East Riding of Yorkshire
Windsor Court Care Home, Goole, East Riding of Yorkshire
Windsor Court Care Home, Goole, East Riding of Yorkshire

Located in an attractive residential area of Goole in Yorkshire, Windsor Court is a friendly, purpose-built care home offering residential, residential dementia and nursing care.

With eight sitting rooms and four dining rooms, Residents have plenty of choice for places in which to relax, dine and socialise. In addition, the hairdressing salon and sensory experience are very popular and offer further opportunities for relaxation. The home benefits from its own sweet shop and a number of quiet corners for Residents to enjoy. The pretty, enclosed garden, which is looked after by some of the Residents, is a favourite location for entertaining friends and family. All stylish, comfortable bedrooms are all easily accessible by wheelchair.

The home’s caring team has created a family atmosphere, encouraging everyone to eat and celebrate special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that it feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Windsor Court’s Home Manager makes sure that all Residents receive the kindest possible care. The extensively trained team will deliver all the specialist care and support services that your loved one requires. Personalised care plans consider not only medical, personal and dietary needs, but also the individual’s likes and dislikes, religious preferences, and suggestions from family members that might make their stay that little bit more enjoyable

Group: HC-One

Person in charge: Patricia Owen (Manager)

Local Authority / Social Services: East Riding of Yorkshire Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 77 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Down Syndrome • Epilepsy • Hearing Impairment • Multiple Sclerosis • Neuropathic • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Spina Bifida & Hydrocephalus • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 77

Rooms with ensuite WC: 77

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Windsor Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 19 Sep 2017

Please contact us for information regarding our bed availability

Reviews

9.7 Windsor Court Care Home has a Review Score of 9.7 (9.668)

The Review Score of 9.7 (maximum of 10) for Windsor Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 62 Reviews over all time. This Average Rating is also the rating value for Windsor Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 39 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.668 for Windsor Court Care Home is calculated as follows: ( (524 Excellents x 5) + (180 Goods x 4) + (29 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 735 Ratings = 4.668

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Windsor Court Care Home is based on 39 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 39 Reviews ÷ 15.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    46
  • Good
    15
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Windsor Court Care Home?

  • Extremely LIKELY
    54
  • Likely
    7
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Windsor Court Care Home

  • Resident / Service User
    26
  • Daughter of Resident/Service User
    15
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    4
  • Niece of Resident/Service User
    4
  • more

Everyone is so kind, plenty to do if I want to enjoy bingo and coffee morning. My family visit can come when they want.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I came from another care home but I do like this one, my own room is cleaned daily, the staff are kind, polite and hard working. The food is good with plenty of choices. I get up when I want, I please myself.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like my home I get to play games and have fun. All staff like me. Thank you.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I moved from another care home - Windsor Court is much better, I do a little gardening, play bingo, I get lots of visitors. All the staff are lovely and kind. Plenty of people to talk to.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like my new home, the staff are nice and kind. I started Zumba on Saturday and it was fun.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Satisfactory

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since moving into Windsor Court I have found the staff very helpful and kind.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I live in a unit as I can't get out of bed but the staff always find the time to come and talk with me. The home is very clean and nice food.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Been here a lot of years. My family visit most days. I don't do activities but I can if I want to go out for a meal.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit the care home often and find managers and staff quite helpful. I've seen how caring everyone is and I will always be willing to help while possible.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When our dad went into Windsor Court we were satisfied that he was getting the care he needed.
After a few days, when my brother visited him, he found dad had been moved upstairs and he had been there a few hours with no buzzer to call for help.
It was like a different place upstairs, it seemed like he had been left there and forgotten about.
But after being in hospital a few days, he went back for end of life care and was put downstairs, the staff couldn't do enough for him.
Unfortunately, he died that night but his last few hours were good and we will always be grateful to the staff for all they did.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Windsor Court Care Home responded to this review on 15 Jun 2017:

Thank you for taking the time to fill in a care review following the sad loss of your Father. We would like to offer our deep condolences to you and your family. After speaking to the staff at the Care Home it was not their intention to cause you or your family any distress.

The staff are always very nice and caring to my friend. She says they look after her very well.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My uncle is happy at Windsor Court, excellent care is given, as family we are always made welcome.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

This is a very good care home with pleasant staff, a clean, attractive environment and excellent food. The management are engaged and responsive to suggestions and questions. My mum is well cared for here and I can feel happy to know she is safe. He condition has improved since she arrived here 6 months ago - she has put on weight and seems much happier and more relaxed.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Staff seem very caring but sometimes communication is lacking with relatives. Overall satisfied with the care for my mum who seems very happy.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

HC-One, Careline Team at Windsor Court Care Home responded to this review on 04 Apr 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are sorry if you feel there is a lack of communication within the home.
The Home Manager has an open door policy and can be contacted at any time.
We hold regular monthly relatives meetings and Manager Surgeries to listen to relatives and families and to discuss any issues or concerns.
Please feel free to contact the home or staff on duty if we can be of any assistance in the future.

Happy at the home everyone is so kind, I really enjoy all the activities making easter bonnets, playing bingo we have lots of fun. A very clean house.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly welcome from the staff always available if needed. Home lovely and clean.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the peace and quiet. I walked around the garden and feed the birds. I like my radio and listen to sport. Food is very good. Staff are good and always helping.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No adverse comments!

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All staff do their best to make you fit in and put you at ease. I used to be very active and do everything for myself so it was very hard for me, but everyone did their best to make me feel at ease and bring me out of myself and now I'm more relaxed and settled.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I have made lots of friends here.
I'm happy.
I enjoy playing dominoes, also the time in my room playing on my i-pad.
All the staff find time to talk to you.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very settled at the home.
I enjoy bingo nights, any friends can come.
It's very friendly.
The food is excellent.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like it here.
I can paint and watch cowboy films.
Nice food and I like coffee morning.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A very relaxed atmosphere exists here. The staff are considerate and helpful. The interior is kept clean and fresh.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are very caring and my mother seems to like them which is the main thing. I would like to see a better way of staff communicating or having information to hand. As an example; if I ask a question I don't want to be told "I've just come on duty" but would like to be told "I've just come on duty, but I will check for you!"

My mother will have been at Windsor Court for a year and has not had one arranged outing other than the supermarket. There is not enough stimulation but I can see this is due to staffing restrictions. The communal lounges smell of urine which is impregnated in the carpet and chairs, Sandringham looks to have had no update or care to attention for a long time.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Satisfactory

Facilities: Poor

Care / Support: Good

Cleanliness: Poor

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Good

Claire Hurworth, Careline Manager at Windsor Court Care Home responded to this review on 22 May 2017:

Thank you for taking the time to send a review and voicing your concerns. Please be assured that you can speak to any of our senior staff during your visit to the home. The home manager also has an open door policy for any visitors who have concerns and is always available. Activities are held Monday to Friday and Monthly on a Saturday for chair Zumba. Outings are held regularly pending of course on the weather. We have regular evening activities that are really popular that relatives and residents are invited to join in. Each resident is given the choice to go out but if they decline they cannot be forced. All our residents were asked yesterday to go out for a fish and chip lunch but some residents declined, a coffee morning is held every Friday and your mum has joined in with the other ladies and also enjoys afternoon tea in the new café area that has been developed on the unit.
We are working hard to develop a relaxing comfortable light area for our residents to live in. We have just completed a refurbishment of the lounge and new furniture which the ladies enjoy sitting and relaxing in.

A very pleasant home for the elderly, my mother is very happy here.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has loved at Windsor Court for 20 months. It has been a positive experience. She arrived at the home, aged 91, run down and confused. The TLC she received from the staff, the good food and the extra stimulation restored her to good health. She then enjoyed over a year in the general care wing before a fall and a broken hip meant that she needed extra care and was moved to the Sandringham wing. The staff have been extraordinarily kind, with many of them going the extra mile.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Satisfactory

My Mum has been here over a year now and she is very happy here. It is very homely and always smells fresh and is very clean. As Mum can't live on her own anymore, Windsor Court is the next best place.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been coming to see my brother for about 3 years. The staff have always been very helpful and friendly. I am sure my brother is receiving the best possible care. I would have no hesitation in recommending Windsor Court to anyone.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother has been resident at this home for approx 3 years. In that time I have always found staff very accommodating in all aspects of communication and care. I would recommend this home to anyone.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very nice. My room is nice with my own things in. The meals are very good, I like watching TV and talking to the ladies.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy in my home, I am well looked after. My room is cleaned every day. I like doing different things every day. The food is nice, I like a cuddle from the nurses.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I spent a lot of time in my room but always have plenty of visitors from staff. I know all of what is happening at the home - the food is very nice, but I have a little appetite, I love living here.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I like the home where I live, meals are good, all the girls are nice. My son visits when he can.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have lots of laughs here, it's not home but nearly is. I have lots of friends now and can walk all around the place whenever I want to. When it gets warm, I can go in the garden.

How likely would you be to recommend Windsor Court Care Home? Don't know

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in the home over 3 years, it's been very good. My husband comes every day and takes me out. Food is all home cooked with lots of choices. My washing is done every day and taken back to my room. All the staff are friendly, it's a nice home. Thank you.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lived at the home for a few years now and have been happy. Plenty of outings, play dominoes with my friends whenever we want. The home is spotlessly clean, food good but I'm very fussy. I enjoy a cigarette which I have a nice little area in the garden covered.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in Windsor Court for nearly 3 years. I love my time here, all the staff are the best, kind people I would want to know. Food is excellent, cleanliness is next to none. Wouldn't want to go anywhere else. Thank you.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother feels very safe. She gets very good care the staff always try to give 100% towards all her needs.
They interact with her, always making sure that she is okay, making sure that her fluids are always taken when they wash her and they always take care when handling her. The staff are always chatty and she never feels alone.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Enjoyed my stay very much. Food is excellent. Staff are friendly and very kind.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here for three Christmases. I am very pleased with the care and I enjoy every minute of it.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My brother is on the nursing unit, all excellent care given, would highly recommend this care home.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In general very good. Just odd times the carers need to do more.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

All staff very friendly and considerate towards mum and family. Management very approachable and friendly. Cannot fault the care given to mum.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We have always found the staff/nurses/carers very approachable with a genuine interest in the well being of "mum". Nothing seems to be too much trouble at all. The whole atmosphere in the home is one of concern and respect and most of all friendliness and care.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

So happy with aunties care that we brought our mam here as well before she passed away, lovely facilities (shop,cafe) staff very friendly and helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything excellent. No problems.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nanna settled happy, so family's happy.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything within this facility is very good. My mother has always just had plain food and although near the end, she did not like the food, but she had difficulty in eating, which would have exasperated the problems.
Since writing this my mother has passed away, the staff have been excellent throughout my mothers stay and have been excellent and caring towards all their patients.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

This home has demonstrated what care should be about.They always put the resident first and have gone that extra mile in caring for mother particularly when the provision of a dental service in the area let her down.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Nothing is too much trouble. Dad is well looked after, well fed, staff always helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When my Mum went into Windsor Court I was quite upset as her wishes were always to stay in her own home. When this because impossible I very reluctantly conceded defeat. However a few months later things have slotted into place. My mum is happy very importantly. She comes home for a visit every other week. I hope this continues, it helps the all important family link. Her carers are great. Nothing is too much trouble. She is fed like a queen, her room is very nice and comfortable with her own en-suite. All in all a difficult time but with help from the Manager now running smoothly. Highly recommended

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are kind and helpful and very friendly. My mother is vegetarian so a bit more variation with her food (which I think is the only vegetarian one there) would sometimes encourage her to eat more. I think all care homes are horrendously expensive. I suppose this one is average for its area.

How likely would you be to recommend Windsor Court Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

HC-One, Careline Team at Windsor Court Care Home responded to this review on 30 Nov 2015:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services. There is a vegetarian option on the menu daily which includes pasta dishes, vegetable bakes, jacket potatoes, omelettes and salads etc, however we have asked the staff to speak to your mum and asked how we can extend the menu to meet her choices. We have now added vegetable pies, veggie burgers, fingers, and sausages of her choice. Thanking you again for taking the time to provide really helpful feedback about the home.
We value all feedback and ensure it is recorded and acted upon.
The health, wellbeing, safety and happiness of Residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all Residents deserve

My aunty arrived at Windsor Court in January 2015 into the nursing unit, as a cancer patient she was really ill, she couldn't take care of herself in any way, and was deteriorating rapidly. The first class care she received has been second to none. She has gained weight and flourished. She also has a stoma and all the staff day and night help her with this. Her dignity has been restored. She likes staying in her room listening to the radio and doing crosswords although the staff encourage her to join in with all the activities on offer, but she prefers her own company. Also I would like to say the home is spotless.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Windsor Court is a very friendly approachable home on all fronts. My auntie has had a very difficult year but has thrived under the care of some very dedicated staff. She entered Windsor Court having had a terrible accident falling, she then lost her husband and then broke her hip. Windsor Court, particularly the lady who is her section manager, have been exemplary. With encouragement she is now walking again and is very settled.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home always has a warm and friendly feeling. It is clean, in fact very clean. The rooms are well furnished and cosy. Well kept gardens. I visit several residents at the home who were there when I visited my mum. My friend spends a lot of time in the lounge which has a bar installed in memory of my mum. It would be nice to think the bar is in use several times a week so residents can enjoy a 'drink' and a chat. Staff are all levels and in all areas are very good.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is clean the meals are good and all the staff are very friendly.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad says the home's alright so it must be!

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been in Windsor Court for almost one year now, she has loved being there, from the start. I took her for a look around and she asked the manager if she could move in right away, she feels safe and secure there. She loves the company, she never gets lonely and the staff are lovely there. If she has anything to say she says it, she lets them know if anything is wrong. The garden has been a blessing too. She is in her element.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Apart from personal family problems I have felt cared for, supported in all ways from my first day here. First impressions here were very good.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father suddenly needed respite. He is 92 and lived independently, very active with a loving family living in a scattered area. Windsor Court is so welcoming, caring and my father wished to stay there permanently as his ability to climb stairs. Cope with trips and daily chores was failing. He had a broken arm after one fall. Great anxiety at night caused him to make this decision. Peace of mind all around. Facilities, care and food indeed all excellent.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Dad moved to Windsor Court about a month ago. His dementia is progressing and as a family we decided we needed him close by so we could visit him more often. The transfer was handled with the utmost care and professionalism. As a result he has settled quickly and appears happy in his new surroundings. All members of staff are friendly and supportive which is very much appreciated during this difficult period of our lives. Thank you for your ongoing care and attention!

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I would like to thank all the staff at Windsor Court for making my mums last days as peaceful and comfortable as possible. Would recommend it to anyone, nothing was too much trouble. All very friendly and helpful.

How likely would you be to recommend Windsor Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

September 2013

Job Vacancies

Staff Profiles

Pat

Pat Owen

Job Title: Home Manager

Description:

As a Registered Nurse, Pat has gained more than 30 year's experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Pat joined Windsor Court as she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

Pat also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Windsor Court.

When asked what she enjoys most about her role, Pat remarked:
“I love every aspect of the job, it enables me to offer an invaluable service to those who need it in the surrounding area.”

Away from work, Pat enjoys staying active, whether it be at the gym, on the touchline watching her son play rugby union or spending time with her grandchildren.

If you would like to find out more information about Windsor Court, Pat has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

You can contact Pat on 01405 763749 or via email on windsorcourt.manager@hc-one.co.uk. Alternatively to make a new Resident enquiry, contact the Care Line team on 0333 999 8652.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Windsor Court Care Home