Windsor Court Care Home

my mother has been a resident for 3 years and is happy and feels safe at Windsor Court. The staff are professional, caring and kind. Occasionally there have been issues with agency staff where my mothers needs were not met but when brought to the homes attention, was dealt with very quickly and issues were resolved.

During my mum's last weeks of her life 3 to be exact my mum was given the most caring compassionate care with dignity and respect at all times. The whole staff team went above and beyond not only for mum but for us too included us in everything, mum certainly never went hungry and had her meals drinks and snacks throughout her stay. We continue to support Windsor Court as much as we can as we will always be eternally grateful.

My mum-in-law was in Windsor Court for 3 weeks. The care she received was outstanding. 3 meals a day. Tea, coffee and snack in between. THey always called into Mum's room to check, chat and make sure she was ok. Nothing was too much trouble, even for the people coming to visit. No matter how full the room was when Mum had visitors, it was never a problem and always was offerd hot drinks. Mum was showered, dressed and looked after and credit to all the staff. Thank you for the care my mum received on the short time she was there.

Mum likes her room, which is spacious and is cleaned daily.

If I ever need a home I will definately be going to Windsor Court.

Above and beyond care, treating my wife with love, care, compassion kindness and reassuring comfort. All the staff very kind and caring not just for my wife but for all my family too. Nothing was too much trouble, nurses very kind and clear explanation of medication etc with lots of empathy, and thorough knowledge, and clear explanations. Top draw care, thank you so much.

All the staff were very sympathetic when my father was passing away. They sat with my father when me or my siblings were not there and when we were there they spent the time to talk to us about my father. They also cared about me and my siblings, sensitively asking if we were ok, providing sandwiches and drinks for us whilst we sat with our father and always said to let them know if we needed anything. If we had any questions or queries about my father, the staff usually answered them straight away.

An excellent care home, loving, friendly, honest and open with superb care and wonderful staff.

My father has been with the home for 7 months. The care has been good, and good communication with us by the home and recently with the doctor. Feel relieved Dad is in a safe and friendly home with people to communicate with and care for him.

My brother came into the care home this week. Lovely staff, caring and considerate and go out of their way to help in any way. In the last few days, the activities have been excellent and everyone is encourage to join in. Bingo karaoke, tombol, elvis tribute act. Rooms are a good size and residents are encouraged to make them homely with perosnal items and rearranging furniture to suit. Overall lovely place.

Would like to say a big thank you for all the effort you made for my dad's 90th. Cake, decorations, it looked lovely and thank you for inviting me to lunch.

I am very happy with the care my husband is receiving. The staff are lovely and treat him with dignity, care and they help any way they can. I am pleased that a hoist is available whenever needed, and we can visit anytime, its really handy as well as we can take him into town.

The staff are caring, treating each resident with respect. Cleanliness in the whole building is impeccable. The food is exceptional in both taste and choice. Sandringham block staff are brilliant.

Since my dad recently moved into Windsor Court, the level of care received has been outstanding. The staff have been unfailingly caring, kind, friendly and compassionate. They have made not only Dad but also us as his family feel very welcome. The condition and cleanliness of the rooms on his unit have been excellent. The tasty and plentiful food has restored Dad's appetite! The Sandringham unit is wonderful in all respects.

When we come to see our friend the entrance smells lovely. A pleasure to walk in.

The care for my mum has been excellent. The support and dignity of the staff on Sandringham Unit for Mum, me and family. Look after these very special people who go above and beyond. They have become very special to me.

Our experience of Windsor Court Care Home has been overwhelmingly good. Every single member of staff always has a smile for visitors and so their utmost to help in every way they can. Nothing is too much trouble and the love and care they provide for my mum was consistently excellent. We can't thank you enough for the way you have helped Mum in the final stage of her life. You helped her keep her dignity throughout. An excellent care home!

My brother arrived at Windsor Court Care Home after spending time in hospital and a previous care home in Hull where his needs had not been met. Since moving to Windsor Court he has improved significantly. The staff have been friendly and caring and have done all they can to meet his quite complex needs. He is now much happier and more settled and is hoping his mobility will improve so that he can participate in the home's activities.

My mother went into full time care at Windsor Court Goole in October 2023 which was a difficult decision for us to make. From day 1 I can say the level of care has been excellent. There have been 1 or 2 occasions when there have been a few hiccups, but the staff were great and sorted the problem straight away. There is always something going on for the residents to do. The accommodation is very good and mam has everything in her room that she needs. She gets 3 square meals a day and plenty of drinks. If there was a medical issue with mam the staff sorted it straight away and kept us informed of what was going on and administered any medication (prescribed by a doctor) if needed. Mam also has a stoma bag fitted which she has problems putting on by herself and the staff are great at sorting this out for her.

Well looked after. Staff very good but stretched to their limit.